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The team of professional care workers are highly trained and qualified, with a deep commitment to helping the vulnerable members of the community. They provide a wide...
Complete Care West Yorkshire Ltd is a well-established community care provider, dedicated to delivering quality care services in Wakefield and Mirfield. The company takes great pride in offering high-quality, person centred care services that cater to the unique needs of clients and their families.
The team of professional care workers are highly trained and qualified, with a deep commitment to helping the vulnerable members of the community. They provide a wide range of services, from personal care and assistance to shopping and cleaning. They also offer more specialised care services such as dementia or continence care.
Complete Care West Yorkshire Ltd recognises that everyone's needs are unique, which is why care plans are tailored to the individual. Services are flexible and designed to support clients' changing needs, ensuring that they receive only the best care.
The company values partnership and collaboration, and always strives to build positive relationships with clients, their families and other health care professionals. They understand that open communication and working together ensures the best possible outcomes for all involved. The goal is to provide clients with the care and support they need to enhance their quality of life and promote independence.
Complete Care West Yorkshire Ltd is proud of its reputation as an organisation that goes above and beyond to deliver exceptional care services.
Care Provided by Complete Care West Yorkshire Ltd
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
We offer our care services at a consistent rate, and there are no additional fees for weekends or bank holidays. However, all agreed-upon care services are subject to charges. It's important to note that cancelled care calls are still chargeable, as our team of care professionals are paid for every scheduled visit.
We appreciate your understanding of these terms and thank you for placing your trust in our care team.
The price(s) shown are provided by the agency. Contact Complete Care West Yorkshire Ltd for full pricing details and T&Cs.
Contact Complete Care West Yorkshire Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Complete Care West Yorkshire Ltd
- Private Owned
Person in charge
- Sara Booth (Managing Director)
Complete Care West Yorkshire Ltd Reviews (194)
Complete Care West Yorkshire Ltd has a Review Score of 9.8 (9.836) out of 10, based on 76 reviews in the last 2 years.
Over all time Complete Care West Yorkshire Ltd has 194 reviews.
The staff are always in full PPE and they are clean and tidy.
We are kept informed when there are changes made to staff due to holidays or illness.
The staff are always in full PPE and they are clean and tidy.
We are kept informed when there are changes made to staff due to holidays or illness.
We appreciate your feedback and are delighted that you find our service professional and reliable. Our team are committed to ensuring the service is of the highest standard and delivered in a person centred way. Our mission is to make a positive difference. From your comments and scoring of our...
We appreciate your feedback and are delighted that you find our service professional and reliable. Our team are committed to ensuring the service is of the highest standard and delivered in a person centred way. Our mission is to make a positive difference. From your comments and scoring of our company, it is clear we are delivering on our promise and meeting your expectations. Thank you once again for the lovely feedback, we will pass this on to our team.
Where do I start? I would have no issues with recommending Complete Care to anyone requiring care for their loved ones. The staff attending my relative have always been kind caring compassionate and very helpful, some of the staff being exceptional and outstanding and others being very good and...
Where do I start? I would have no issues with recommending Complete Care to anyone requiring care for their loved ones. The staff attending my relative have always been kind caring compassionate and very helpful, some of the staff being exceptional and outstanding and others being very good and professional. The office staff have always been polite with the owner-manager being outstanding and extremely helpful and informative. Thank you to all the staff, keep up the fantastic hard job you are doing very much appreciated.
We really appreciate you taking the time to complete the satisfaction survey and cannot thank you enough for the fantastic comments. Our team work hard to provide a quality, person centred support. Making a positive difference is something we are all passionate about, so I am delighted that you...
We really appreciate you taking the time to complete the satisfaction survey and cannot thank you enough for the fantastic comments. Our team work hard to provide a quality, person centred support. Making a positive difference is something we are all passionate about, so I am delighted that you would recommend us to other people. We really value your custom and look forward to continuing our support for your relative. Once again, thank you for the lovely comments, I will be sure to share these with my team, who will be really pleased.
I was anxious about carers coming and how my husband would cope with them. I needn't have worried. All the carers, without exception, have been professional, caring and friendly. My husband looks forward to them coming and enjoys their chats. They are patient and don't rush him.
I was anxious about carers coming and how my husband would cope with them. I needn't have worried. All the carers, without exception, have been professional, caring and friendly. My husband looks forward to them coming and enjoys their chats. They are patient and don't rush him.
Thank you very much for your feedback, it is much appreciated. Our team work hard to ensure we make a positive difference, providing person centred care, so we are delighted that our service has given you the confidence in us to provide this support. We really value your custom and look forward to continuing our support for you and your husband. Kind regards
A very good care company. I have been very happy with you. I have been treated with dignity and all my care ladies have been very good and management have been good. Everything satisfactory. Thank you.
A very good care company. I have been very happy with you. I have been treated with dignity and all my care ladies have been very good and management have been good. Everything satisfactory. Thank you.
Thank you very much for the positive feedback. We are delighted that you are happy with the care you receive and the team that deliver it. Complete Care work hard to make a positive difference and it is reassuring to know that we are doing just that. We value your custom and look forward to continuing our care and support for you. Kind regards
No complaints, nothing to worry about.
No complaints, nothing to worry about.
We value your custom and look forward to providing support and assistance where needed.
The coronavirus has added another layer to my anxiety, but they have never...
The coronavirus has added another layer to my anxiety, but they have never missed a call. The carers are professional but friendly and above all kind. I think kindness is sometimes the best tonic.
Office staff are supportive, well organised and good at listening.
We are now entering another phase of life for Mum (93) and I don't know what will be the outcome, but I do know that Complete Care will be there for me. It's a great comfort.
Thank you so much for the fantastic feedback, it is very much appreciated. It is our mission to make a positive difference and your comments reaffirm how important community care workers are to the local community. The team have built up a great relationship with you and your mother, so it is our...
Thank you so much for the fantastic feedback, it is very much appreciated. It is our mission to make a positive difference and your comments reaffirm how important community care workers are to the local community. The team have built up a great relationship with you and your mother, so it is our absolute pleasure to provide care and support, especially at these uncertain times. We are delighted that you have found great comfort in knowing your mother is well cared for. If you ever need further support then we are only a phone call away. We will always be there to provide care and support 365 days a year and really value your feedback. Thank you!!!
My mother has now been receiving support from Complete Care for 3 years and during that time the carers have been amazing. They fully respect my mother and keep her dignity at all times. They go above and beyond the call of duty, are caring and very supportive of my mother's needs. If there are any...
The office also responds quickly and efficiently to any issues and they are always addressed in an extremely timely manner.
Well done to all.
We are absolutely delighted with the positive review you have left our company/team, thank you very much. It is our pleasure to provide a quality, person-centered service to your mother. Our team works hard to ensure the care they give is of the highest standard. We look forward to continuing with...
We are absolutely delighted with the positive review you have left our company/team, thank you very much. It is our pleasure to provide a quality, person-centered service to your mother. Our team works hard to ensure the care they give is of the highest standard. We look forward to continuing with the care for your mother, the team are very fond of her. Once again, thank you for your kind comments, we will be sure to pass this on to the rest of the team.
From the first visit, the care and support dad received was exceptional. Dad loved the carers going in to make his dinner and tea and enjoyed his little chats with them. They were all friendly and caring and put him totally at ease. Nothing was too much trouble for them at all and dad still felt he...
The calls were always at and within the allocated time.
Thank you for the amazing feedback regarding the care and support your father received. We are delighted that we were able to help. We are very fortunate to have such a great team that are passionate about making a positive difference. Once again thank you.
Times for mums 15-minute visit are not adhered to or are changed without informing the service user. I will speak to management regarding my concerns and they listen and then ignore. I'm finding it increasingly pointless to bother and have asked my husband to speak with you as its distressing that...
The staff are pleasant and competent, the management poor as they change the call times and mum is unable to remember if she has had a visit. I'm asked to use an app to access information. Mum is funding this service totally and I feel so disappointed that she is let down in this way.
The standard of care is satisfactory but not knowing when that's likely to be is not. I try to arrange appointments and entertainment for mums routine but this is constantly ignored. It cannot be value for money if stress is experienced by the service user and relative, it is exacerbating the condition for which she requires the care. ie memory loss and confusion.
The care workers daily routine can be unpredictable due to people they care and support out in the community. Care workers can...
Thank you for bringing your concerns to our attention regarding the 15-minute evening call for your mother. I would like to respond to each of the issues you have raised.The care workers daily routine can be unpredictable due to people they care and support out in the community. Care workers can be faced with various situations which can affect their call times, such as someone who requires medical attention or needs additional care. We do have a 30-minute window either side of the agreed call time to give you some idea of what time to expect care workers. It is our policy that any calls outside the 30-minute window, then the office or on-call will contact the customer or family to let them know the care worker is running late.
I am sorry you feel that the office does not listen to you however, we have on several occasions been in touch with your husband who is satisfied with our response over the agreed call times.
Thank you for the positive comments regarding our team, they work hard to support your mother in the timescales given.
Care workers are instructed to continue using the handover book, which is in your mother’s home, this should help with knowing if care workers have visited or not and any concerns they have.
With regards to finances, you will have to take this up with Wakefield Council’s finance team as we have no control over what they charge for the service.
We provide two calls to your mother, one in the morning for 20 minutes and one on an evening for 15 minutes, I would hope there would be adequate time in between the two calls to allow your mother to attend appointments or activities you have organised. If this is not the case, then, by all means, give us a ring and let us know how we can resolve the issues.
We understand how stressful providing care can be for family members, especially when the person has short term memory loss. Please rest assured we want to work with you and relieve as much of the stress as possible whilst continuing to provide a quality, person-centred service to all our customers.
I hope this addresses the points raised
Kind regards
I like their friendliness and that they are all polite.
I like their friendliness and that they are all polite.
Thank you for your kind comments. We are delighted that you are happy with the service.
They are all kind and good. All the attention I need.
They are all kind and good. All the attention I need.
Thank you for your lovely comments. We appreciate the positive feedback and are delighted that you are happy with the service.
They are all nice and gentle.
They are all nice and gentle.
Thank you for your kind comments. We really appreciate your positive feedback.
Care workers are fantastic. Lovely company.
Care workers are fantastic. Lovely company.
I am delighted that you are happy with the care team and the company. Thank you for your positive feedback, it is very much appreciated.
I am very happy when the staff arrive.
I am very happy when the staff arrive.
Thank you very much for the positive feedback. I am pleased you are happy with the care team.
I am very happy.
I am very happy.
Thank you for your positive feedback. We are delighted that you are happy with the service we are providing. We look forward to providing a quality service and making a positive difference.
Caring staff.
Caring staff.
Thank you for the fantastic feedback. We work hard to provide a quality service and are delighted that you rate us so highly. We look forward to supporting you.
Carers all excellent and caring.
Carers all excellent and caring.
Thank you very much for the fantastic feedback, this is very much appreciated. We look forward to continuing to provide you with a quality service.
A very good service with very caring staff.
A very good service with very caring staff.
Thank you very much for the positive feedback. This is very much appreciated and I will certainly feed this back to the rest of the team.
My mother enjoys the companionship of the carers and feels they meet her needs well. The service puts my mind at rest that she is looked after when I am not there. I am regularly asked...
My mother enjoys the companionship of the carers and feels they meet her needs well. The service puts my mind at rest that she is looked after when I am not there. I am regularly asked if we are happy with the service - we are!
Thank you very much for your feedback, your comments are much appreciated and will be sure to pass this on to the rest of the team. I am delighted that you feel we are a well-managed service which gives you peace of mind, that your mother is well looked after. Complete Care is passionate about the...
Thank you very much for your feedback, your comments are much appreciated and will be sure to pass this on to the rest of the team. I am delighted that you feel we are a well-managed service which gives you peace of mind, that your mother is well looked after. Complete Care is passionate about the quality of care we deliver and it is a privilege to support your mother. Once again, thank you for your kind comments.
My father lives in Yorkshire and I in Suffolk so cannot 'just pop round'. All the ladies I met on my time visiting father were friendly, professional and such a cliché 'caring', but that is what eased my mind being so far away. All telephone calls were answered swiftly and responses given at that...
My father lives in Yorkshire and I in Suffolk so cannot 'just pop round'. All the ladies I met on my time visiting father were friendly, professional and such a cliché 'caring', but that is what eased my mind being so far away. All telephone calls were answered swiftly and responses given at that time or shortly afterwards. My father was in great hands with Complete Care West Yorkshire Ltd. Thank you so much for making the transition into a care home seamless.
Thank you very much for the wonderful feedback you have given, we will be sure to pass this on to the rest of the team. It was our pleasure to provide care and support to your father, he is such a lovely gentleman. I am highly delighted that you felt you could rely on us as a company and that it...
Thank you very much for the wonderful feedback you have given, we will be sure to pass this on to the rest of the team. It was our pleasure to provide care and support to your father, he is such a lovely gentleman. I am highly delighted that you felt you could rely on us as a company and that it gave you peace of mind knowing your father was well cared for. Once again, thank you for all your kind comments.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 November 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (2)
- 23 Jun 2026
Nineteen years ago, on 12th June 2007, Sara Booth set up a small domiciliary care company with one simple ambition, to help people in Wakefield and Kirklees live independently in...
- 22 Aug 2025
As a family-run, award-winning care provider in Wakefield and Mirfield, Complete Care West Yorkshire is recognised for delivering high-quality home care services, dementia support, and training for businesses and care...
Awards / Recognitions (35)
- 14 Mar 2025Recipient: Complete Care West Yorkshire Ltd
- 14 Mar 2025Recipient: Complete Care West Yorkshire Ltd
- 14 Mar 2025Recipient: Complete Care West Yorkshire Ltd
Accreditations
There are no accreditations posted yet for Complete Care West Yorkshire Ltd.
Meet the Team (8)

The company is privately owned and managed by myself, Sara Booth. I have over 25 yrs of experience in both the private and public sectors.
I have...
The company is privately owned and managed by myself, Sara Booth. I have over 25 yrs of experience in both the private and public sectors.
I have studied throughout my career and have built up a wealth of knowledge, experience and skills within the social care and management sectors. I have achieved:- Level 4 Registered Managers Award
- HE Certificate in The Management of Health and Social Care Organisations
- PTLLS qualification enables her to train and develop staff both internally and externally.
- Post Graduate In HR Learning and Development
- Achieved level 7 Master’s Degree qualification in Human Resource Management & Development.
I am passionate about social care, actively pursuing learning and development opportunities to improve the quality of care and service for those within the community. My focus has not changed since I began my career in care.
'My passion has always been to help others, I am incredibly privileged that my role enables me to make a positive difference'

I have worked in the social care sector for numerous years and I am dedicated to making a difference. My role within Complete Care is to provide our...
I have worked in the social care sector for numerous years and I am dedicated to making a difference. My role within Complete Care is to provide our customers with up-to-date financial information. I work alongside Sara running the business and looking at opportunities to improve and develop our service.
I am the lead person and solely responsible for the company's Electronic Call Monitoring (ECM) data that we provide to both local authorities, Wakefield and Kirklees. I also audit the systems we have in place to ensure our customers receive the right level of care.I hold qualifications in;
- Level 3 IT
- NVQ 3 Business and Administration
- NVQ Level 3 in Leadership and Management
- PTLLS qualification
Wayne works in partnership with others to identify innovative ideas to improve or develop the service we offer to our customers'My focus is on how we can utilise technology to improve the service we offer our customers, ensuring our team has the right tools to deliver quality, person-centred care'

I joined the Complete Care team in 2016 as a Care Coordinator. I wanted the opportunity to further my knowledge and skills as I am passionate about...
I joined the Complete Care team in 2016 as a Care Coordinator. I wanted the opportunity to further my knowledge and skills as I am passionate about social care. In 2022 I was promoted to the role of Care Manager for the company.
I am committed to delivering quality, person-centred care, my focus is always on how we can improve the service. I ensure my entire team have high standards of quality care, by supporting them out in the community as well as in the office. I work hard to ensure staff and customer's needs are met through careful monitoring and supervision.
I understand the importance of continuous learning and development and share the same values as the company. As a result of my commitment to learning, I am currently working towards my level 5 qualification in Health and Social Care.
My passion is helping people and I am fortunate to have a fantastic team to help me provide such a great service, vital to our local community.

I joined the company in 2018 as a Community Care Worker, this was my first care position and I absolutely loved this role.
In 2019 I progressed to...
I joined the company in 2018 as a Community Care Worker, this was my first care position and I absolutely loved this role.
In 2019 I progressed to Buddy and then Team Leader in 2020. My current role is now Care Coordinator, overseeing the work of the Senior Team Leader and Team Leaders.
I am passionate about helping others in my local community and feel my role allows me to make a positive difference.
I love how rewarding working in social care is whilst working with a team of like-minded individuals, who are equally committed and share the same vision and values of the company.

I have always worked in care and began my career as a community care worker. After a short while I was promoted to Care Coordinator, this was a role...
I have always worked in care and began my career as a community care worker. After a short while I was promoted to Care Coordinator, this was a role I thoroughly enjoyed as I could ensure that the people i supported out in the community received the best possible care. I was responsible for managing and leading a team of twenty staff. It was during this time that I achieved my level 4 in Health and Social Care.
After Complete Care won the tender for Kirklees I was part of a team that transferred across to the company in 2011. I was the Kirklees Coordinator for Mirfield and then Denby Dale. Since joining Complete Care in 2011 I have been a finalist in the Care Awards no less than three times and even won the Regional Award for care coordinator in 2015. I loved my role as Coordinator but was attracted to the role of trainer and manual handling facilitator within the company. Complete Care identified my skills as a trainer, which led me to complete a training qualification in manual handling. I am now the sole trainer for Complete Care using my experience and knowledge to train others.
'This year I have been nominated for the Care Trainer Award 2019, i am excited to be part of an amazing team that inspires and values passion'

I joined the team as a Community Care Worker back in 2018. I had never done care before but immediately fell in love with my role. I love helping...
I joined the team as a Community Care Worker back in 2018. I had never done care before but immediately fell in love with my role. I love helping others and get a great sense of pride knowing I have made a difference. As a result of my passion, I was made 'Buddy' and then went on to become a senior team leader.
I am currently working towards my NVQ 3 in Health and Social Care. I have built a wealth of experience and focused on developing my skills further.
I love what I do and cannot imagine doing anything else.

I enjoy helping others which is why I chose to work in social care. Since joining the team, I have built up my confidence to progress from 'buddy' to...
I enjoy helping others which is why I chose to work in social care. Since joining the team, I have built up my confidence to progress from 'buddy' to Team Leader. Helping new starters that are new to care is a great experience, I love to tell people how rewarding it is to work in social care and show them how we make a positive difference.
I am currently studying for my NVQ level 3 in Health and Social Care

Hannah Hewson is the dedicated Admin Assistant at Complete Care West Yorkshire, where she plays a crucial role in ensuring the smooth operation of...
Hannah Hewson is the dedicated Admin Assistant at Complete Care West Yorkshire, where she plays a crucial role in ensuring the smooth operation of the organisation. With her exceptional company skills and attention to detail, Hannah supports various administrative tasks that contribute to the overall efficiency of the team.
Her friendly and approachable nature makes her a valuable point of contact for both colleagues and clients alike. Committed to fostering a positive work environment, Hannah's contributions help to uphold the high standards of care and service that Complete Care West Yorkshire is known for.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Complete Care West Yorkshire Ltd to verify any information. View our terms and conditions. Complete Care West Yorkshire Ltd has an Enhanced Service -what an Enhanced Service includes.