Complete Care West Yorkshire Ltd
Somerset House, Sandal Castle Centre, Asdale Road,
Wakefield
WF2 7JE
We cannot recommend Complete Care highly enough
Anne L (Daughter of Client)
your company should be called the four C's - caring, compassionate, continuity and communicative
Sharon K (Daughter of Client)
I can’t praise Complete Care enough, the service they provide for my father is exceptional
Sonia G (Daughter of Client)
We offer our care services at a consistent rate, and there are no additional fees for weekends or bank holidays. However, all agreed-upon care services are subject to charges. It's important to note that cancelled care calls are still chargeable, as our team of care professionals are paid for every scheduled visit.
Should you wish to terminate the contract, we kindly ask for a two-week notice period to arrange for the smooth discontinuation of services.
We appreciate your understanding of these terms and thank you for placing your trust in our care team.
These prices are only a guideline, please contact Complete Care West Yorkshire Ltd to find out the exact price for your requirements.
Complete Care West Yorkshire Ltd has a Review Score of 9.9 (9.861) out of 10, based on 97 reviews in the last 2 years.
Over all time Complete Care West Yorkshire Ltd has 169 reviews.
5.0 out of 5
Thank you very much for taking the time to leave us such a lovely review. Our team work so hard to provide an exceptional service, so they will be delighted to read your feedback. I am really pleased to hear our service and care team gives you peace of mind, this shows we are doing our job right. Thank you again and we look forward to continuing our care for as long as you need us.
5.0 out of 5
Thank you so much for sharing this with us! We're absolutely delighted to hear that our carers are making such a positive difference in your life. It's clear they are going above and beyond to ensure you not only receive excellent care, but also feel respected, valued, and happy. We take great pride in having such a dedicated team.Your feedback means a lot to us, and well be sure to share it with the team. If there's anything else we can do to continue supporting you, please dont hesitate to let us know.
5.0 out of 5
Thank you for taking the time to leave us your review. We are delighted to hear that you recognise the quality of care we deliver at Complete Care West Yorkshire. Our team work above and beyond to provide care that is meaningful which meets or exceeds the expectations of those we support and their relatives. We look forward to continuing our service and always here should you need us.
5.0 out of 5
Thank you so much for sharing your experience. It's lovely to hear how well your parents have settled into receiving care and that they now look forward to the visits, both for the support and the companionship. Helping people maintain their independence while feeling supported is at the heart of what we do, so your feedback means a great deal. We're also really pleased to know that you and your brother feel confident in the professional service we provide.
5.0 out of 5
Thank you so much for your kind words and recommendation. Were delighted to hear that our carers have been able to provide the support and reassurance your parents need. Our team are truly passionate about what they do, so it means a lot to know their warmth and dedication are making a positive difference. Well be sure to share your lovely feedback with them.
5.0 out of 5
Thank you so much for taking the time to share your experience with Complete Care West Yorkshire. We know how important it is to find the right support for a loved one, and we're delighted to hear that our team has made such a positive difference for your mum and for you as a family.Consistency and trust are at the heart of the care we provide, so it's wonderful to know that having the same carer has brought comfort and reassurance. We're equally pleased that we've been able to support your additional needs when required and that you've felt confident with all members of our team.Your kind words mean a great deal to us, and we'll be sure to share your feedback with the carers involved - they will be thrilled to know the impact they've had. Thank you again for recommending us.
5.0 out of 5
Thank you so much for your kind words! We're absolutely thrilled to hear that you've had such a positive experience with Complete Care West Yorkshire Ltd over the past 18 months.It means a lot to know that our team's professionalism, respect, and genuine care have made such a difference to you. We're especially glad you feel listened to, treated with dignity, and supported in a way that suits your preferences.Your feedback is a huge boost to our team - we'll be sure to pass on your lovely comments. Thank you again for your trust and for recognising the high standards we aim to uphold every day.
5.0 out of 5
Thank you so much for taking the time to leave us this lovely review. It means a great deal to hear that your mum is happier and feels supported by our care team. We know how important it is to provide not just care, but kindness and patience, especially for those living with Alzheimer's. I am incredibly proud of our care professionals and your feedback reminds us why we do what we do. It's a true privilege to care for your mum and support you as a family, giving you peace of mind.
5.0 out of 5
Thank you so much for your lovely feedback. We're delighted to hear that your great grandad enjoys the visits from our team and that your own experiences have been so positive too. Building trust and bringing comfort is at the heart of what we do, and it means a lot to know we're making a difference for your family.I will be sure to pass on your kind words to the team
5.0 out of 5
Thank you so much for your lovely feedback. We are really pleased to hear that your experience with Complete Care West Yorkshire has been so positive from the very first call through to putting a care package in place for your dad.It's wonderful to know that our care team and home support staff have made such a difference, not only by helping with day-to-day tasks but also by bringing companionship and conversation, which can mean so much. I'm delighted, too, that our cleaning service has provided that extra level of support for you and your dad.Your recommendation means a great deal to us. I'll be sharing your kind words with the team, who will be so proud to know the care and attention they give has been recognised and appreciated.Thank you again for choosing Complete Care West Yorkshire - it is a privilege to support your dad.
5.0 out of 5
Thank you so much for taking the time to share your kind words about Complete Care West Yorkshire. We are truly delighted to hear how pleased you are with the support your mum has received since February.Our team take great pride in delivering not just high-quality care, but also companionship, reassurance and consistency for the families we support. It is wonderful to know that our care professionals have been able to make a real difference during what has been a challenging time for your mum and for you as her family.I'm particularly pleased to hear that you have found our communication, app updates, and flexibility around hospital stays so helpful. Ensuring families feel supported, informed and confident in our service is something we strive for every day.Your feedback means a great deal to both myself and the team, and I will be sharing your comments with everyone involved in your mum's care. Thank you again for trusting us - it is a privilege to support your mum.
5.0 out of 5
Thank you so much for taking the time to leave such a wonderful review. Our team are committed to delivering quality and consistent care, to meet the changing needs of those they support. We are delighted that we are able to be of assistance and look forward to continuing our care for as long as you need us. We will be sure to pass on your comments as the care professionals who attend to your mother are very fond of her, after all she is exceptional at 102!!!
4.0 out of 5
Thank you for your feedback and kind comments about the care and dignity shown to your mother. We're pleased to hear you're generally happy with our service.Our carers support over 100 clients daily, and we work within a 30-minute window either side of the scheduled time to manage emergencies and delays. If we're outside of this window, we always aim to call ahead.Regarding cancellations, we pay our care team for late-notice cancellations as they rely on a stable income and are still scheduled to work. As a Living Wage Employer, we're committed to paying staff fairly.All of this is clearly explained at the initial assessment, and we pride ourselves on transparent pricing. We also don't charge extra for weekends or bank holidays, which offers added value for our clients.If you'd like to discuss anything further, please feel free to contact us directly.
5.0 out of 5
Thank you so much for taking the time to share your feedback following your recent review appointment with your mum.I'm truly pleased to hear that you found our team member to be professional, thorough, kind, and understanding. Providing compassionate and high-quality care is at the heart of everything we do at Complete Care West Yorkshire, and it's wonderful to know this was reflected in your experience. If there is anything we can do to help either now or in future, let us know.
5.0 out of 5
From the outset, the carers
They handled everything she needed with efficiency and kindness, always ensuring she was comfortable and reassured. It made a world of difference to know she was in such capable and considerate hands.
We are truly grateful for the care and support provided during this time-it gave us peace of mind and made a challenging situation much easier to manage.
Thank you so much for taking the time to share this thoughtful review.We're absolutely delighted to hear that your aunt felt comfortable and well cared for during her recovery - especially knowing how important her independence and privacy are to her. Our team works hard to provide person-centred care that respects each individual's values and preferences, so it's incredibly rewarding to know that this was your experience.I'll be sure to pass your kind words on to the team who supported your aunt - feedback like this means the world to them and truly affirms the work they do every day.
4.0 out of 5
Thank you for taking the time to share your feedback. We truly appreciate your honest reflections and are pleased to hear that you've had no cause for concern since your uncle began receiving support from Complete Care West Yorkshire. We're especially glad that the care provided has helped your family stay together and feel supported.We would like to reassure you that all of our care staff wear visible ID badges during their visits and sign off care notes and reports using their names. It's very important to us that our service remains transparent and personal, and we will certainly remind the team of the importance of regularly introducing themselves and fostering meaningful interaction wherever possible.We understand your concerns and recognise how valuable consistency and personal connection are. While staffing can vary due to availability and the complexity of a double care package, we do strive to provide continuity and build trust with those we support. Once again, thank you.
5.0 out of 5
The management team are excellent always deal with any queries we may have
Highly recommend
We're truly touched by your lovely review - thank you so much! It means the world to know that your dad enjoys his daily visits and feels so supported by our team. We're incredibly proud of our carers for always going the extra mile, and it's great to hear that their kindness and encouragement are making a real difference.Big thanks as well for your kind words about our management team - we're always here if you need anything.
5.0 out of 5
Thank you so much for your kind words. It means a great deal to us to hear that our team is treating your dad with the dignity and respect he deserves.Providing compassionate, person-centred care is at the core of everything we do, and knowing that this is reflected in your experience is incredibly rewarding for us all.We'll be sure to share your feedback with the team-they'll be truly touched.
5.0 out of 5
Thank you so much for taking the time to leave this lovely review. We're so pleased to hear that you're happy with the care and support you're receiving from our team.Professionalism, friendliness, and open communication are at the heart of what we do, so it's great to know that this is coming through in your experience with us. We'll be sure to share your kind words with the whole team-they'll be delighted!
5.0 out of 5
Thank you so much for your lovely review! We're delighted to hear that our care professionals have been polite, understanding, and responsive to your needs. At Complete Care West Yorkshire, we pride ourselves on delivering compassionate, person-centred care, and it's wonderful to know our team is making such a positive difference for you.Your kind words will be shared with the whole team-they'll be absolutely thrilled to hear your feedback. If there's ever anything more we can do to support you, please don't hesitate to reach out.
The Review Score of 9.9 (9.861) out of 10 for Complete Care West Yorkshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Complete Care West Yorkshire Ltd is based on 97 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
The company is privately owned and managed by myself, Sara Booth. I have over 25 yrs of experience in both the private and public sectors.
I have studied throughout my career and have built up a wealth of knowledge, experience and skills within the social care and management sectors. I have achieved:
- Level 4 Registered Managers Award
- HE Certificate in The Management of Health and Social Care Organisations
- PTLLS qualification enables her to train and develop staff both internally and externally.
- Post Graduate In HR Learning and Development
- Achieved level 7 Master’s Degree qualification in Human Resource Management & Development.
I am passionate about social care, actively pursuing learning and development opportunities to improve the quality of care and service for those within the community. My focus has not changed since I began my career in care.
'My passion has always been to help others, I am incredibly privileged that my role enables me to make a positive difference'
I have worked in the social care sector for numerous years and I am dedicated to making a difference. My role within Complete Care is to provide our customers with up-to-date financial information. I work alongside Sara running the business and looking at opportunities to improve and develop our service.
I am the lead person and solely responsible for the company's Electronic Call Monitoring (ECM) data that we provide to both local authorities, Wakefield and Kirklees. I also audit the systems we have in place to ensure our customers receive the right level of care.
I hold qualifications in;
Level 3 IT
NVQ 3 Business and Administration
NVQ Level 3 in Leadership and Management
PTLLS qualification
Wayne works in partnership with others to identify innovative ideas to improve or develop the service we offer to our customers
'My focus is on how we can utilise technology to improve the service we offer our customers, ensuring our team have the right tools to deliver quality, person-centred care'
I joined the Complete Care team in 2016 as a Care Coordinator. I wanted the opportunity to further my knowledge and skills as I am passionate about social care. In 2022 I was promoted to the role of Care Manager for the company.
I am committed to delivering quality, person-centred care, my focus is always on how we can improve the service. I ensure my entire team have high standards of quality care, by supporting them out in the community as well as in the office. I work hard to ensure staff and customer's needs are met through careful monitoring and supervision.
I understand the importance of continuous learning and development and share the same values as the company. As a result of my commitment to learning, I am currently working towards my level 5 qualification in Health and Social Care.
My passion is helping people and I am fortunate to have a fantastic team to help me provide such a great service, vital to our local community.
I joined the company in 2018 as a Community Care Worker, this was my first care position and I absolutely loved this role.
In 2019 I progressed to Buddy and then Team Leader in 2020. My current role is now Care Coordinator, overseeing the work of the Senior Team Leader and Team Leaders.
I am passionate about helping others in my local community and feel my role allows me to make a positive difference.
I love how rewarding working in social care is whilst working with a team of like-minded individuals, who are equally committed and share the same vision and values of the company.
I have always worked in care and began my career as a community care worker. After a short while I was promoted to Care Coordinator, this was a role I thoroughly enjoyed as I could ensure that the people i supported out in the community received the best possible care. I was responsible for managing and leading a team of twenty staff. It was during this time that I achieved my level 4 in Health and Social Care.
After Complete Care won the tender for Kirklees I was part of a team that transferred across to the company in 2011. I was the Kirklees Coordinator for Mirfield and then Denby Dale. Since joining Complete Care in 2011 I have been a finalist in the Care Awards no less than three times and even won the Regional Award for care coordinator in 2015. I loved my role as Coordinator but was attracted to the role of trainer and manual handling facilitator within the company. Complete Care identified my skills as a trainer, which led me to complete a training qualification in manual handling. I am now the sole trainer for Complete Care using my experience and knowledge to train others.
'This year I have been nominated for the Care Trainer Award 2019, i am excited to be part of an amazing team that inspires and values passion'
I joined the team as a Community Care Worker back in 2018. I had never done care before but immediately fell in love with my role. I love helping others and get a great sense of pride knowing I have made a difference. As a result of my passion, I was made 'Buddy' and then went on to become a senior team leader.
I am currently working towards my NVQ 3 in Health and Social Care. I have built a wealth of experience and focused on developing my skills further.
I love what I do and cannot imagine doing anything else.
I enjoy helping others which is why I chose to work in social care. Since joining the team, I have built up my confidence to progress from 'buddy' to Team Leader. Helping new starters that are new to care is a great experience, I love to tell people how rewarding it is to work in social care and show them how we make a positive difference.
I am currently studying for my NVQ level 3 in Health and Social Care
Hannah Hewson is the dedicated Admin Assistant at Complete Care West Yorkshire, where she plays a crucial role in ensuring the smooth operation of the organisation. With her exceptional company skills and attention to detail, Hannah supports various administrative tasks that contribute to the overall efficiency of the team.
Her friendly and approachable nature makes her a valuable point of contact for both colleagues and clients alike. Committed to fostering a positive work environment, Hannah's contributions help to uphold the high standards of care and service that Complete Care West Yorkshire is known for.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Complete Care West Yorkshire Ltd to verify any information. View our terms and conditions. Complete Care West Yorkshire Ltd has an Enhanced Service - more info.
