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Complete Care West Yorkshire Ltd

Somerset House, Sandal Castle Centre, Asdale Road, Wakefield, West Yorkshire WF2 7JE
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Complete Care West Yorkshire Ltd, Wakefield
Complete Care West Yorkshire Ltd, Wakefield
Complete Care West Yorkshire Ltd, Wakefield

Complete Care West Yorkshire Ltd is a well-established community care provider, dedicated to delivering quality care services in Wakefield and Mirfield. The company takes great pride in offering high-quality, person centred care services that cater to the unique needs of clients and their families.

The team of professional care workers are highly trained and qualified, with a deep commitment to helping the vulnerable members of the community. They provide a wide...  

Care Provided by Complete Care West Yorkshire Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanentRespite
Hourly Visiting CareFrom £34.68N/A

We offer our care services at a consistent rate, and there are no additional fees for weekends or bank holidays. However, all agreed-upon care services are subject to charges. It's important to note that cancelled care calls are still chargeable, as our team of care professionals are paid for every scheduled visit.

Should you wish to terminate the contract, we kindly ask for a two-week notice period to arrange for the smooth discontinuation of services.

We appreciate your understanding of these terms and thank you for placing your trust in our care team.

Contact Complete Care West Yorkshire Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Complete Care West Yorkshire Ltd
  • Private Owned

Person in charge

  • Sara Booth(Managing Director)

Complete Care West Yorkshire Ltd Reviews (193)

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9.8

Complete Care West Yorkshire Ltd has a Review Score of 9.8 (9.848) out of 10, based on 77 reviews in the last 2 years. Over all time Complete Care West Yorkshire Ltd has 193 reviews.

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Showing 193 reviews matching selected criteria
Review from Lynne J (Daughter of Client) published on 28 August 2025 Submitted via Website•
Overall Experience
I have only been using Complete Care for a few weeks for my Dad. From my first telephone call for initial information to putting a care package in place I have no complaints whatsoever. The carers that have visited my Dad have all been very good, helpful doing tasks that are needed, and given Dad new people to talk to, which has been brilliant for him. They have also put in place an excellent home cleaner on a weekly basis for us too, who is very good, friendly and very thorough.

I would highly recommend this company for their expertise and caring to their clients.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for your lovely feedback. We are really pleased to hear that your experience with Complete Care West Yorkshire has been so positive from the very first call through to putting a care package in place for your dad.It's wonderful to know that our care team and home support staff...  

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Review from Paul D (Son of Client) published on 8 August 2025 Submitted via Postal Card•
Overall Experience

Complete Care West Yorkshire Ltd have been providing care for my elderly mother for several years now. The level of care has been increased as needed & this has enabled my mother to remain in her own home. She does not wish to move to a care home & would find this very stressful. As my mothers needs have increased, Complete Care have stepped up to accommodate her requirements & have always demonstrated genuine care & compassion for which my mother & I are very grateful. I would definitely recommend Complete Care West Yorkshire Ltd to anyone who may be lookings for a reliable high quality care provider. My mother will be 102 yrs old in a few weeks time.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for taking the time to leave such a wonderful review. Our team are committed to delivering quality and consistent care, to meet the changing needs of those they support. We are delighted that we are able to be of assistance and look forward to continuing our care for as long as...  

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Review from Jackie M (Daughter of Client) published on 11 July 2025 Submitted via Website•
Overall Experience
Home care look after my elderly mother, with care and dignity. I am generally pleased with the service we get. Mum receives 2 visits a day. The only slight issue is with timings, on occasions when the carers are running late this hasn't always been communicated.

It's also a little disappointing that we can't cancel visits well in advance to avoid payment for things such as hospital visits.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for your feedback and kind comments about the care and dignity shown to your mother. We're pleased to hear you're generally happy with our service.Our carers support over 100 clients daily, and we work within a 30-minute window either side of the scheduled time to manage emergencies and...  

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Review from Susan P (Daughter of Client) published on 4 July 2025 Submitted via Postal Card•
Overall Experience

I attended the review, along with my mum. The lady who did it was very professional, thorough, kind a understanding. We have no complaints with any part of the service provided.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for taking the time to share your feedback following your recent review appointment with your mum.I'm truly pleased to hear that you found our team member to be professional, thorough, kind, and understanding. Providing compassionate and high-quality care is at the heart of...  

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Review from Samantha R (Niece of Client) published on 10 June 2025 Submitted via Website•
Overall Experience

After my aunt experienced a fall, we needed temporary care to support her recovery at home. My aunt is a very private and independent person, so we were initially concerned about how she would adjust to having carers around. However, the team exceeded all our expectations.

From the outset, the carers treated my aunt with warmth, dignity, and respect. They were not only attentive to her physical needs but also incredibly sensitive to her desire for privacy. Their professionalism and compassion quickly put her at ease, and it was clear they genuinely cared for her wellbeing.

They handled everything she needed with efficiency and kindness, always ensuring she was comfortable and reassured. It made a world of difference to know she was in such capable and considerate hands.

We are truly grateful for the care and support provided during this time-it gave us peace of mind and made a challenging situation much easier to manage.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for taking the time to share this thoughtful review.We're absolutely delighted to hear that your aunt felt comfortable and well cared for during her recovery - especially knowing how important her independence and privacy are to her. Our team works hard to provide person-centred...  

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Review from L K (Relative of Client) published on 19 May 2025 Submitted via Postal Card•
Overall Experience

Having no contact with my uncles carers other than administration, we have had no cause for concern since starting with Complete Care. They have always tried to accomadate his needs + timeframes, made difficult as it is a double care need family. I realise there is some resentment in having the need/cost of carers but the care provided has enabled the family to stay as a unit. I find it somewhat upsetting that he doesn't know the names of carers following a lengthy period of personal care - have never questioned if they actually wear name badges/introduce themselves. Although very difficult to achieve I feel he would benefit from more interaction.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to share your feedback. We truly appreciate your honest reflections and are pleased to hear that you've had no cause for concern since your uncle began receiving support from Complete Care West Yorkshire. We're especially glad that the care provided has helped your...  

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Review from E T (Daughter of Client) published on 14 May 2025 Submitted via Postal Card•
Overall Experience

Absolute wonderful staff who treat my dad with dignity and respect.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for your kind words. It means a great deal to us to hear that our team is treating your dad with the dignity and respect he deserves.Providing compassionate, person-centred care is at the core of everything we do, and knowing that this is reflected in your experience is incredibly rewarding for us all.We'll be sure to share your feedback with the team-they'll be truly touched.

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Review from J C (Daughter-in-law of Client) published on 14 May 2025 Submitted via Postal Card•
Overall Experience

We are very happy with Complete Care. The staff are very professional & friendly. If there are any issues they let us know straight away and are very helpful if we need to make any changes to the visit.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for taking the time to leave this lovely review. We're so pleased to hear that you're happy with the care and support you're receiving from our team.Professionalism, friendliness, and open communication are at the heart of what we do, so it's great to know that this is coming...  

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Review from E J (Client / Service User) published on 14 May 2025 Submitted via Postal Card•
Overall Experience
All the carers I have had to bathe me have been very polite and very undersanding of my needs. They carry out any request I may have, I cannot praise all of them enough.

The are marvellous in what they do.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for your lovely review! We're delighted to hear that our care professionals have been polite, understanding, and responsive to your needs. At Complete Care West Yorkshire, we pride ourselves on delivering compassionate, person-centred care, and it's wonderful to know our team is...  

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Review from Patricia B (Daughter-in-law of Client) published on 9 May 2025 Submitted via Postal Card•
Overall Experience

My dear mother in law will be 93 end of month and oviously finding things difficult my husband and I have looked after her for past few years but as we are both now pensioners realised we needed help. looked up any good reviews for Complete Care West Yorks Ltd and they have been absolutely brilliant a godsend they step up to give us a break no complaints whatsoever. nothing is too much trouble and most of all Mum is happy with them. I cannot praise this company enough and its so god to know when we not there Mum is in safe hands.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for your lovely words. We're honoured to support your mother-in-law and give you both some well-deserved respite. It means the world to know shes happy and in safe hands. Your kind feedback will be shared with our whole team thank you again!

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Review from Gina A (Sister of Client) published on 28 April 2025 Submitted via Website•
Overall Experience

We are thrilled with the care we have received for my brother. We were told by friends that complete care are the best and we would fully agree. Thank you for your care compassion and adaptability. Such good value for money especially for increments of hours compared to others. We couldn't ask for more

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for your kind words and thoughtful feedback. Were absolutely delighted to hear that youre happy with the care your brother has received. It means a great deal to us to know that our compassion, adaptability, and value for money have made a positive difference for your family.Were...  

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Review from Jeremy E (Husband of Client) published on 25 April 2025 Submitted via Website•
Overall Experience
Excellent care with conscientious affable staff. On time attending and encouraging re mobilisation.

Personal care good.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you very much for your kind comments. At Complete Care West Yorkshire Ltd, we are dedicated to providing excellent care with a friendly and conscientious team. Im delighted to hear that our staffs punctuality and encouragement in re-mobilisation have been helpful. Your feedback truly...  

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Review from Patricia M (Daughter-in-law of Client) published on 17 April 2025 Submitted via Website•
Overall Experience

A huge Thank You to the whole team at Complete Care. They looked after our Dad for months, allowing him to continue living in his home, which was his dearest wish. All the carers were superb, hard working and attentive. We highly recommend them.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for your kind words. It means a great deal to us to know we were able to support your dad in remaining in the home he loved. Our care professionals are truly dedicated to providing quality, person centred care and your thoughtful feedback will mean the world to them.We're incredibly grateful for your recommendation - it has been our privilege to care for your family.

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Review from M F (Son of Client) published on 15 April 2025 Submitted via Postal Card•
Overall Experience

Overall satisfied with the level of care provided for our Mum and Dad, carers seem to take a good level of care with them and Mum and Dad look forward to their visits.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to leave a review. We're genuinely pleased to hear that you're overall satisfied with the level of care provided, and that your Mum and Dad look forward to our carers' visits - that truly means a lot to us.Our team always strives to go above and beyond to provide not...  

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Review from John W (Son of Client) published on 4 April 2025 Submitted via Postal Card•
Overall Experience

Thanks to complete care my mum continues to live an independant life in her own home, she is over 100 years young and has always been independant. I would be happy to recommend complete care to anyone.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for your lovely review. It's truly heartwarming to hear that your mum continues to enjoy her independence in her own home with the support of Complete Care West Yorkshire. Reaching over 100 years young is an incredible milestone, and we feel privileged to be part of her...  

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Review from Roger L (Client / Service User) published on 4 April 2025 Submitted via Website•
Overall Experience
We have been clients of Complete Care West Yorkshire for approximately two years and have found the company structure very good
The service we receive is in the form of cleaning service for our residential bungalow
We have had a few cleaners provided but now we have a regular lady who is fantastic in her dedication to the service she provides
She is prompt in her timing on arrival and very reliable in her performance in the work she performs for us
We don't have tell her what to do now as she fulfills the hour and a half to the full
If there is a downside the company don't allow the cleaning to take place without our presence. I can understand the reasoning for this but it just means on some occasions we have to cancel the service

In conclusion I would have no hesitation in recommending the Company

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for taking the time to share your experience with Complete Care West Yorkshire. We truly appreciate your feedback and are delighted to hear that you have been happy with our service over the past two years.It's wonderful to know that your regular cleaner has made such a positive impact,...  

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Review from P R (Son of Client) published on 4 April 2025 Submitted via Postal Card•
Overall Experience

I cannot fault the care provided by the carers at Complete Care. They go above and beyond to provide the care. I can see exactly what has happened on every visit through the app. Signed up to the free monthly health checks. Also provide a nail cutting/manicure would recommend to everyone. First class.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for your fantastic feedback! We're delighted to hear that you're satisfied with the care provided by our team at Complete Care West Yorkshire. It's wonderful to know that our care professionals are going above and beyond to support you, and that you're finding the app helpful for...  

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Review from M R (Daughter-in-law of Client) published on 4 April 2025 Submitted via Postal Card•
Overall Experience

Excellent provider - very caring, happy to help with specific requests overall very satisfied.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you for your wonderful feedback! We're thrilled to hear that you found our provider at Complete Care West Yorkshire to be caring and responsive to your needs. Your satisfaction is incredibly important to us, and were committed to delivering the best possible care. If you have any further requests or suggestions, please feel free to reach out. We're here to help!

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Review from Judi H (Daughter of Client) published on 31 March 2025 Submitted via Postal Card•
Overall Experience

Up to present date it has been a lovely experience. The carers (have been witnessed) being kind, considerate and professional in all aspects of the care my mum receives. Mum is extremely happy and comfortable in the company of her carers. We, as a family, can now 'relax' a little knowing mum is receiving the best care available to her. Thank you!

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that your mum is receiving the care and support she deserves, and that our care professionals have made such a positive impact on her well-being. It means a great deal to us to know that...  

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Review from Kathy S (Wife of Client) published on 26 March 2025 Submitted via Website•
Overall Experience

Complete care west Yorkshire were recommended to me by a friend. Her recommendation was well deserved and I have also recommended them to several people. The carers are all well trained, well supervised, discreet and charming. They are very professional in their approach to my husband and brighten our days. They treat him with kindness and respect for his dignity. They have helped me with information and advice. They have also helped with household tasks and looked after me. The team leaders and managers visit regularly to make sure that care is delivered properly. The managers are very helpful in trying to meet clients wishes. All are very knowledgeable.

↩Reply from Sara Booth, Managing Director at Complete Care West Yorkshire Ltd

Thank you so much for your kind words! We're thrilled to hear that our team at Complete Care West Yorkshire has made such a positive impact on your husband's life and on yours as well. Our care professionals are dedicated to providing compassionate and respectful care, and it's wonderful to know...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 November 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (2)

News

  • 23 Jun 2026

    Nineteen years ago, on 12th June 2007, Sara Booth set up a small domiciliary care company with one simple ambition, to help people in Wakefield and Kirklees live independently in...

  • 22 Aug 2025

    As a family-run, award-winning care provider in Wakefield and Mirfield, Complete Care West Yorkshire is recognised for delivering high-quality home care services, dementia support, and training for businesses and care...

Awards / Recognitions (35)

Accreditations

There are no accreditations posted yet for Complete Care West Yorkshire Ltd.

Meet the Team (8)

Sara Booth
Sara BoothJob Title:Registered ManagerJoined: 2007

The company is privately owned and managed by myself, Sara Booth. I have over 25 yrs of experience in both the private and public sectors.

I have studied throughout my career and have built up a wealth of knowledge, experience and skills within the social care and management sectors. I have achieved:
- Level 4 Registered Managers Award
- HE Certificate in The Management of Health and Social Care Organisations
- PTLLS qualification enables her to train and develop staff both internally and externally.
- Post Graduate In HR Learning and Development

- Achieved level 7 Master’s Degree qualification in Human Resource Management & Development.

I am passionate about social care, actively pursuing learning and development opportunities to improve the quality of care and service for those within the community. My focus has not changed since I began my career in care.

'My passion has always been to help others, I am incredibly privileged that my role enables me to make a positive difference'

Wayne Mitchell
Wayne MitchellJob Title:Finance and Operations DirectorJoined: 2012

I have worked in the social care sector for numerous years and I am dedicated to making a difference. My role within Complete Care is to provide our customers with up-to-date financial information. I work alongside Sara running the business and looking at opportunities to improve and develop our service.

I am the lead person and solely responsible for the company's Electronic Call Monitoring (ECM) data that we provide to both local authorities, Wakefield and Kirklees. I also audit the systems we have in place to ensure our customers receive the right level of care.
I hold qualifications in;
- Level 3 IT
- NVQ 3 Business and Administration
- NVQ Level 3 in Leadership and Management

- PTLLS qualification

Wayne works in partnership with others to identify innovative ideas to improve or develop the service we offer to our customers

'My focus is on how we can utilise technology to improve the service we offer our customers, ensuring our team has the right tools to deliver quality, person-centred care'

Becky Bartlett
Becky BartlettJob Title:Care ManagerJoined: 2016

I joined the Complete Care team in 2016 as a Care Coordinator. I wanted the opportunity to further my knowledge and skills as I am passionate about social care. In 2022 I was promoted to the role of Care Manager for the company.

I am committed to delivering quality, person-centred care, my focus is always on how we can improve the service. I ensure my entire team have high standards of quality care, by supporting them out in the community as well as in the office. I work hard to ensure staff and customer's needs are met through careful monitoring and supervision.

I understand the importance of continuous learning and development and share the same values as the company. As a result of my commitment to learning, I am currently working towards my level 5 qualification in Health and Social Care.

My passion is helping people and I am fortunate to have a fantastic team to help me provide such a great service, vital to our local community.

Pauline Thompson
Pauline ThompsonJob Title:Care CoordinatorJoined: 2018

I joined the company in 2018 as a Community Care Worker, this was my first care position and I absolutely loved this role.

In 2019 I progressed to Buddy and then Team Leader in 2020. My current role is now Care Coordinator, overseeing the work of the Senior Team Leader and Team Leaders.

I am passionate about helping others in my local community and feel my role allows me to make a positive difference.

I love how rewarding working in social care is whilst working with a team of like-minded individuals, who are equally committed and share the same vision and values of the company.

Lisa Wright
Lisa WrightJob Title:Trainer & Manual Handling AssessorJoined: 2011

I have always worked in care and began my career as a community care worker. After a short while I was promoted to Care Coordinator, this was a role I thoroughly enjoyed as I could ensure that the people i supported out in the community received the best possible care. I was responsible for managing and leading a team of twenty staff. It was during this time that I achieved my level 4 in Health and Social Care.

After Complete Care won the tender for Kirklees I was part of a team that transferred across to the company in 2011. I was the Kirklees Coordinator for Mirfield and then Denby Dale. Since joining Complete Care in 2011 I have been a finalist in the Care Awards no less than three times and even won the Regional Award for care coordinator in 2015. I loved my role as Coordinator but was attracted to the role of trainer and manual handling facilitator within the company. Complete Care identified my skills as a trainer, which led me to complete a training qualification in manual handling. I am now the sole trainer for Complete Care using my experience and knowledge to train others.

'This year I have been nominated for the Care Trainer Award 2019, i am excited to be part of an amazing team that inspires and values passion'

Tracy Davies
Tracy DaviesJob Title:Senior Team LeaderJoined: 2018

I joined the team as a Community Care Worker back in 2018. I had never done care before but immediately fell in love with my role. I love helping others and get a great sense of pride knowing I have made a difference. As a result of my passion, I was made 'Buddy' and then went on to become a senior team leader.

I am currently working towards my NVQ 3 in Health and Social Care. I have built a wealth of experience and focused on developing my skills further.

I love what I do and cannot imagine doing anything else.

Emily Baker
Emily BakerJob Title:Team LeaderJoined: 2020

I enjoy helping others which is why I chose to work in social care. Since joining the team, I have built up my confidence to progress from 'buddy' to Team Leader. Helping new starters that are new to care is a great experience, I love to tell people how rewarding it is to work in social care and show them how we make a positive difference.

I am currently studying for my NVQ level 3 in Health and Social Care

Hannah Hewson
Hannah HewsonJob Title:Admin AssistantJoined: 2024

Hannah Hewson is the dedicated Admin Assistant at Complete Care West Yorkshire, where she plays a crucial role in ensuring the smooth operation of the organisation. With her exceptional company skills and attention to detail, Hannah supports various administrative tasks that contribute to the overall efficiency of the team.

Her friendly and approachable nature makes her a valuable point of contact for both colleagues and clients alike. Committed to fostering a positive work environment, Hannah's contributions help to uphold the high standards of care and service that Complete Care West Yorkshire is known for.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Complete Care West Yorkshire Ltd to verify any information. View our terms and conditions. Complete Care West Yorkshire Ltd has an Enhanced Service -more info.