Carers Trust (Carmarthenshire Crossroads Care Sir Gar)

The carers who come and take care of my wife twice a week, are always polite and arrive on the time they have agreed. They take care of all my wife's needs and I could not wish for a better service than the one we are getting, the ladies who attend to my wife are first rate and for this I cannot thank them enough, for with this knowledge I can do all my messages with peace of mind, knowing that all is well at home. Thank you all.

From the initial contact, the coordinator of the care staff was helpful, friendly and professional. The care I sought was provided and then changed as my mother's needs altered. The word service is understood.

My mother has not has a bad word about any of the staff provided and having met some of the carers, they also come across as professionals who do actually care.

I am happy to recommend this organisation to anyone.

Carers Trust (Carmarthenshire Crossroads Care Sir Gar) have been arranging respite for me and care for my husband while I am away. Everything that is needed has been set up and at times with great consideration for myself and my husband by really going the full mile plus to ensure both of us are happy and confident that things are under control.

I am looking forward very much to my break with my friend and have my husband's worries have been put to rest. So happy and relieved to have such caring and competent people at hand when needed.

An excellent and essential service to enable me to leave my disabled husband to do shopping, paying bills, hair do, doctors, hospital appointments, opticians etc.

I receive daily help which enables me to have a respite. Usually, it allows me to lay on my bed and go to sleep for an hour or so. During this time my wife is spoon fed, which is time consuming. The same helpers attend on a rota basis and save me from having to repeat my routine to each member of staff. Without this help, I would not be able to look after my wife of 63 years. Cross Roads staff are a caring group of people and their service is much appreciated.

The service we receive from Crossroads is superb.
The staff are always pleasant and take time to converse with my husband who has Vascular Dementia and is not easy to understand.
The staff will make sure that he has food and drink as and when he asks for it.
They are also happy with my 2 small dogs and cat!
I am relaxed and confident when I go out that my husband is receiving good care.

I find the staff and management extremely helpful at all times, they will always go the extra mile to ensure that my son's needs are always cared for.
Every one of the staff that comes into my home treats us with total respect, which is a rarity these days.
It is very important that we can trust them all 100%.

I have Crossroads 15hours a week.
Without their service and care, sitting with my 93year old mum with Dementia, I could not leave the house.
They are on time and have very rarely missed a call, they are kind to my mother and treat her with respect and dignity.
They have person-centred care down to a 'T'

Crossroads carers have been coming to my home to care for my husband so that I am able to do shopping, dentist, visit friends, help my mother and spend time with my granddaughter since 2008. I had a family wedding and needed care for my husband otherwise, I would not have gone to my niece's wedding. Over the years it has built up to 1 day a week and 1 Saturday every 2 weeks. I look forward to these days as it gives me a break and having the same carers all this time is excellent for my husband.

Since my husband had his stroke May 29th 2011, it's been hard as I'm the main carer, you don't realise how hard it is until it happens to someone close to you, your life changes overnight. Although we have the family, they have their own families to worry about so without the help and care of Carers Trust (Carmarthenshire Crossroads Care Sir Gar) coming into our home, I wouldn't be able to go to appointments or meet up with friends and just chill out over a coffee etc. The main two carers that come and sit with my husband understand and know him and he has taken to them which is good for all concerned, I don't have to worry while I'm out as I know he's safe. I really do appreciate them coming twice a week. I honestly couldn't do without their help.

The majority of carers provided were punctual and efficient in their duties, however, the experience of each individual varied from 2-3 weeks to years. The lack of continuity was unsettling for my wife who has Alzheimers. She could only be comfortable with two carers, but their visits were sporadic and interspersed with young, inexperienced carers who were unable to connect. The two experienced carers were excellent at communicating and understanding my wife's needs. This does not imply that the younger carers would not improve over time.

Staff are always punctual, caring and competent.
There are times when the service is let down by inconsistencies of usual time slots e.g the Monday slot may be attended and we will not be informed until Friday/Saturday, this make it difficult to plan ahead.

Extremely helpful and friendly.

Crossroads Care Sir Gar provide a professional, caring and efficient service, which also has the personal touch. Caring for both my sons, who have very complex needs and health issues.
Crossroads carers are all well trained and capable of delivering a high-quality service. All the carers we have from Crossroads are excellent and do their very best in the care they deliver. As a service, this is invaluable to us as parents, knowing you are able to leave our boys in capable, loving hands.
Long may this continue to be the case.
Crossroads Care Sir Gar go above and beyond all expectations.

I've been a full-time carer 168 hours a week for 27 years. I now have critical and chronic health problems and disabilities. My GP had ordered me to have medical respite each year. My carer from Crossroads stepped in to do my care plan for 2 weeks. Could not have asked for better.