Carers Trust (Carmarthenshire Crossroads Care Sir Gar)

Suite 11 Second Floor West, Ty Myrddin, Old Station Road, Carmarthen SA31 1LP

Carers Trust Carmarthenshire Crossroads Care (Sir Gar) have offices in Carmarthen & Llanelli and provide help and support to carers in all parts of the county.

Tailoring services to each carer's individual needs, Carers Trust Carmarthenshire Crossroads Care work with local community services to offer support to carers and their families; supporting people in their own homes with disabilities and health problems, as well as adults with complex needs.

The charity gives carers the chance to relax and be themselves, outside of caring for loved ones by providing flexible and reasonably priced breaks.

As a regular arrangement; a special day, holidays and trips, or whenever unforeseen and urgent events happen. Crossroads have a reputation for quality replacement care within Carmarthenshire and have a team of highly trained and experienced care staff.

Group : Carers Trust

Person in charge: Alison Harries (Registered Manager)

Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)

Registered Charity Number: 1121666

Provides Carers directly to the general public: Yes

Number of Carers: 80

Staff Languages (other than English): Welsh

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Dementia • Domestic Services / Home Help • Elderly Care • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Sit in Service

Latest Care and Social Services Inspectorate Wales* Report on Carers Trust (Carmarthenshire Crossroads Care Sir Gar): click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.8 (maximum of 10) for Carers Trust (Carmarthenshire Crossroads Care Sir Gar) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Carers Trust (Carmarthenshire Crossroads Care Sir Gar) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.807 for Carers Trust (Carmarthenshire Crossroads Care Sir Gar) is calculated as follows: ( (71 Excellents x 5) + (17 Goods x 4) ) ÷ 88 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Carers Trust (Carmarthenshire Crossroads Care Sir Gar) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Carers Trust (Carmarthenshire Crossroads Care Sir Gar) has a Review Score of 9.8 (9.807) from 15 Reviews

Average Ratings

  • Excellent
    12
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carers Trust (Carmarthenshire Crossroads Care Sir Gar)

  • Wife of Client/Service User
    6
  • Husband of Client/Service User
    4
  • Client / Service User
    1
  • Daughter of Client/Service User
    1
  • Father of Client/Service User
    1
  • more

The carers who come and take care of my wife twice a week, are always polite and arrive on the time they have agreed. They take care of all my wife's needs and I could not wish for a better service than the one we are getting, the ladies who attend to my wife are first rate and for this I cannot thank them enough, for with this knowledge I can do all my messages with peace of mind, knowing that all is well at home. Thank you all.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Alison Harries, CEO at Carers Trust (Carmarthenshire Crossroads Care Sir Gar) responded to this review on 14 Feb 2018:

Thank you so much for the compliment. I am so pleased that during the time you have to yourself, you have peace of mind that your wife is looked after safely, and you are both happy with the staff. I will ensure that your compliments are passed on to the staff that visit you. Best wishes.

From the initial contact, the coordinator of the care staff was helpful, friendly and professional. The care I sought was provided and then changed as my mother's needs altered. The word service is understood.

My mother has not has a bad word about any of the staff provided and having met some of the carers, they also come across as professionals who do actually care.

I am happy to recommend this organisation to anyone.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

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Value for Money

Average Rating:   5 out of 5

Alison Harries, CEO at Carers Trust (Carmarthenshire Crossroads Care Sir Gar) responded to this review on 21 Dec 2017:

Thank you, Alan, for your kind words about our service and staff. The staff involved with caring for your mother has expressed that it was a privilege to look after such a lovely lady.

Carers Trust (Carmarthenshire Crossroads Care Sir Gar) have been arranging respite for me and care for my husband while I am away. Everything that is needed has been set up and at times with great consideration for myself and my husband by really going the full mile plus to ensure both of us are happy and confident that things are under control.

I am looking forward very much to my break with my friend and have my husband's worries have been put to rest. So happy and relieved to have such caring and competent people at hand when needed.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

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Value for Money

Average Rating:   5 out of 5

Alison Harries, CEO at Carers Trust (Carmarthenshire Crossroads Care Sir Gar) responded to this review on 26 Oct 2017:

Thank you very much for your kind comments. We are so pleased that you have stated that you have received an excellent service and hope that you enjoyed the break that you so deserved. All the staff involved have also valued working with you and your husband to make this a positive experience for you both.

An excellent and essential service to enable me to leave my disabled husband to do shopping, paying bills, hair do, doctors, hospital appointments, opticians etc.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

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Average Rating:   5 out of 5

I receive daily help which enables me to have a respite. Usually, it allows me to lay on my bed and go to sleep for an hour or so. During this time my wife is spoon fed, which is time consuming. The same helpers attend on a rota basis and save me from having to repeat my routine to each member of staff. Without this help, I would not be able to look after my wife of 63 years. Cross Roads staff are a caring group of people and their service is much appreciated.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

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Average Rating:   4.7 out of 5

The service we receive from Crossroads is superb.
The staff are always pleasant and take time to converse with my husband who has Vascular Dementia and is not easy to understand.
The staff will make sure that he has food and drink as and when he asks for it.
They are also happy with my 2 small dogs and cat!
I am relaxed and confident when I go out that my husband is receiving good care.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

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Average Rating:   5 out of 5

I find the staff and management extremely helpful at all times, they will always go the extra mile to ensure that my son's needs are always cared for.
Every one of the staff that comes into my home treats us with total respect, which is a rarity these days.
It is very important that we can trust them all 100%.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

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Average Rating:   5 out of 5

I have Crossroads 15hours a week.
Without their service and care, sitting with my 93year old mum with Dementia, I could not leave the house.
They are on time and have very rarely missed a call, they are kind to my mother and treat her with respect and dignity.
They have person-centred care down to a 'T'

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

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Average Rating:   4.3 out of 5

Crossroads carers have been coming to my home to care for my husband so that I am able to do shopping, dentist, visit friends, help my mother and spend time with my granddaughter since 2008. I had a family wedding and needed care for my husband otherwise, I would not have gone to my niece's wedding. Over the years it has built up to 1 day a week and 1 Saturday every 2 weeks. I look forward to these days as it gives me a break and having the same carers all this time is excellent for my husband.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

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Average Rating:   4.8 out of 5

Since my husband had his stroke May 29th 2011, it's been hard as I'm the main carer, you don't realise how hard it is until it happens to someone close to you, your life changes overnight. Although we have the family, they have their own families to worry about so without the help and care of Carers Trust (Carmarthenshire Crossroads Care Sir Gar) coming into our home, I wouldn't be able to go to appointments or meet up with friends and just chill out over a coffee etc. The main two carers that come and sit with my husband understand and know him and he has taken to them which is good for all concerned, I don't have to worry while I'm out as I know he's safe. I really do appreciate them coming twice a week. I honestly couldn't do without their help.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

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Average Rating:   4.5 out of 5

The majority of carers provided were punctual and efficient in their duties, however, the experience of each individual varied from 2-3 weeks to years. The lack of continuity was unsettling for my wife who has Alzheimers. She could only be comfortable with two carers, but their visits were sporadic and interspersed with young, inexperienced carers who were unable to connect. The two experienced carers were excellent at communicating and understanding my wife's needs. This does not imply that the younger carers would not improve over time.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Likely

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Average Rating:   4.3 out of 5

Staff are always punctual, caring and competent.
There are times when the service is let down by inconsistencies of usual time slots e.g the Monday slot may be attended and we will not be informed until Friday/Saturday, this make it difficult to plan ahead.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

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Average Rating:   4.4 out of 5

Extremely helpful and friendly.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

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Average Rating:   5 out of 5

Crossroads Care Sir Gar provide a professional, caring and efficient service, which also has the personal touch. Caring for both my sons, who have very complex needs and health issues.
Crossroads carers are all well trained and capable of delivering a high-quality service. All the carers we have from Crossroads are excellent and do their very best in the care they deliver. As a service, this is invaluable to us as parents, knowing you are able to leave our boys in capable, loving hands.
Long may this continue to be the case.
Crossroads Care Sir Gar go above and beyond all expectations.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

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Average Rating:   5 out of 5

I've been a full-time carer 168 hours a week for 27 years. I now have critical and chronic health problems and disabilities. My GP had ordered me to have medical respite each year. My carer from Crossroads stepped in to do my care plan for 2 weeks. Could not have asked for better.

How likely would you be to recommend Carers Trust (Carmarthenshire Crossroads Care Sir Gar)? Extremely Likely

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Care / Support

Management

Treated with Dignity

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Average Rating:   5 out of 5

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