Carers Trust Crossroads West Wales

The Palms Unit 3, 96 Queen Victoria Road, Llanelli SA15 2TH
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Top 20 award
9.9 50 Reviews
  • Carers Trust Crossroads West Wales, Llanelli
Carers Trust Crossroads West Wales currently has offices in Llanelli, Carmarthen and Aberystwyth and provide help and support to carers in both Carmarthenshire and Ceredigion.

Tailoring services to each carer's individual needs, Carers Trust Crossroads West Wales work with local community services to offer support to carers and their families; supporting people in their own homes with disabilities and health problems, as well as adults with complex needs.

The charity gives carers the chance to relax and be themselves, outside of caring for loved ones by providing flexible and reasonably priced breaks.

As a regular arrangement; a special day, holidays and trips, or whenever unforeseen and urgent events happen. Carers Trust Crossroads West Wales have a reputation for quality replacement care within Carmarthenshire & Ceredigion and have a team of highly trained and experienced care staff.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Alison Harries (CEO)

Carers Trust Crossroads West Wales Reviews (50)

9.9

Carers Trust Crossroads West Wales has a Review Score of 9.9 (9.924) out of 10, based on 12 reviews in the last 2 years.
Over all time Carers Trust Crossroads West Wales has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Carers Trust Crossroads West Wales
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Total of 50, showing 21-40
Review from Paul S (Son of Client) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were lucky to have help from Carers Trust Crossroads with care for my mum. Initial care was for four hours a week to help shower and prepare for bed. This increased to six hours a week after a short while.
All the ladies that helped care for my mum were excellent and really helpful.
I can highly
recommend the services of this care provider.
Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you Paul for your kind comments. I am really glad we were able to support you and your mum when you needed us. Best wishes, Alison.

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Review from Bryan H (Husband of Client) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for all that you do for us. I would be in great difficulty caring for my wife if it were not for the support and the extra efforts made by your carers. The respite mornings allow me to go shopping or to do my own things and the overnights allow me to get some sleep. A service second to none.
Well done!
Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you for taking the time to express your thanks for the support we provide you - we really appreciate it. We know life caring for a loved one is tough but we are glad that you can always call on us for our service. Many thanks and best wishes.

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Review from E S (Mother of Client) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has had Carers Trust Crossroads carers/personal assistants for about three years now, we are very happy with the service the company provides, they are always very helpful and flexible if we need to change days/hours. The carers themselves are very reliable and lovely people, my son sees them
as friends.
Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for your kind comments. We are also really pleased that your son enjoys his time with the staff and especially that he regards them as his friends! Best wishes and take care.

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Review from W T (Daughter of Client) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. Reliable and all the carers are fantastic. I know that my mum is in safe hands. Everyone who calls takes time and treats my mum with dignity and respect. It is often hard for older people to admit they need extra help but with Carers Trust Crossroads I know that help is sensitively
delivered.
Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you for expressing your appreciation of the high-quality service we always strive to deliver. I will ensure that the staff involved are made aware of your kind words. Best wishes.

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Review from Samantha W (Daughter of Client) published on 31 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Carers Trust Crossroads have been amazing with my mum, who is suffering from Alzheimer's. They are incredibly patient with her and take time to understand what matters to her and what's important for her and then work hard to meet her needs. Her face lights up every time she sees the girls,
and she can't wait to tell me about the fun they have had during their visits. From a family perspective, we have a weekly notification confirming timings of visits and the named member of staff attending. We always have continuity of care which is important to Mum. The management team regularly contact us to check that we are happy with everything and if we need any further support, an outstanding organisation!
Reply from Mrs Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you, Samantha, for your review and kind words. I will ensure that all the staff involved with your Mum's care will be informed of your positive feedback, but I know the staff really enjoy their time with Mum as well. Best wishes and take care.

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Review from Alison B (Niece of Client) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was taken Ill on Christmas Day 2021. Due to the prompt and caring nature of the care worker, my aunt received the best possible outcome. The care worker called the ambulance for my aunt and stayed with my uncle until the ambulance arrived and spoke to the emergency services, giving them all
the information they needed to assess my aunt's condition. She went above and beyond her role as a care worker that day, she was truly caring and professional.


I find all the staff at Carers Trust Crossroads to be caring, empathetic and above all professional in what is a very difficult and demanding job. I cannot praise the staff highly enough, that also includes the admin staff who I have also dealt with on many occasions.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for this review and I am glad that you and your family felt supported under such difficult circumstances. I will ensure that your high praise for all the staff involved is passed on. Best wishes and take care.

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Review from Davina R (Daughter of Client) published on 23 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the excellent, professional and caring service that Carers Trust Crossroads have provided in supporting me as my mother’s live-in carer. Their sitting service has allowed me to have much-needed respite and also has greatly enriched my mother’s social life. Each carer brings
their own individual personality but still the same consistent high level of service. Well done all!
Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for your kind words - we know it is hard to have time to yourself as a Carer therefore so pleased that you are happy with our staff and service and that your mother also enjoys the staff's company as well. Best wishes.

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Review from E B (Wife of Client) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Carers Trust Crossroads West Wales has been nothing but excellent service. Always on time, and the carers that visit are very caring and fully experienced.
Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for using your valuable time to rate our service along with the kind comments. I will ensure that your words of appreciation are passed on to the carers support workers that come and support you. Best wishes.

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Review from M H (Wife of Client) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a full-time carer and my husband and I have been shielding since March. My husband has complex health issues, his care is very demanding and time-consuming. I have been very fortunate to have support from Crossroads. Since March a member of staff has been doing my weekly shopping. This service
has been invaluable - he is such a caring, considerate person and so professional, without this support I think I would have folded. God bless them all, thank you.
Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for this feedback. I am really glad that you have found the extra support from Crossroads during this crisis valuable. I will ensure that your message of appreciation is passed on to the Support Worker concerned. Please do not hesitate to contact us if you need any further support. Best wishes.

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Review from J T (Daughter of Client) published on 27 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care and support that is being given by the company. The carers are friendly, helpful, and caring. We would recommend them.
Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for your kind comments Janet especially during this difficult time. Hope your family and friends are keeping safe and well. I will ensure that your appreciation is passed on to the Carer Support Workers. Best wishes.

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Review from B W (Husband of Client) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Could not manage without you.
Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for using your valuable time to acknowledge and recognise the support we provide - take care and be safe!

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Review from R B (Son of Client) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
January of 2020 was the first time in 3 years that I have been able to take a holiday using a care provider full-time. I was only away for 4 days but I did have friends and family checking on mum as well. Crossroads were with mum from 9 am to 9pm on the days I was away. According to family members the
carers from Crossroads were wonderful. They were professional in their duties, very caring and compassionate. Nothing was too much trouble. I cannot thank them enough and even mum commented 'what lovely girls'. This says it all really. Thank you so much Crossroads.
Reply from Alison Harries at Carers Trust Crossroads West Wales

Thank you so much Ryan for taking your precious time by putting pen to paper. I am really pleased that you were able to take a break from your caring role and that you felt the immense benefit due to the fact that you are able to trust our reliable service and more importantly your Mum liked that all as well. Hope you can use our service more in the future Ryan.

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Review from A J (Client) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a tenant in sheltered accommodation and I use the services of Crossroads every other weekend. The service provided is outstanding. It is the highlight of the week for me as they provide excellent service. They get everyone involved in a variety of different activities and have regenerated community
spirit. The staff are outstanding and hardworking and serve excellent meals.
Reply from Alison Harries, Registered Manager at Carers Trust Crossroads West Wales

Thank you so much for your comments. I will ensure that they are fed back to the staff concerned. I am exceptionally pleased that you feel we have "regenerated community spirit" as this was just as important to us when we started this service in Nant Y Glo, alongside supporting carers to have a break and/or coming along to join in the activities. Also a huge thank you to you for opening up your home to allow us to provide this valued service.

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Review from David T (Husband of Client) published on 14 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, has been pleased with all the carers who have visited us. At present we have three carers who share the weekly visits and all three, are very helpful and we enjoy their company. Hopefully, they also enjoy their visits! Our noisy dog has accepted them as family members. They share their interests
and are very caring and respectful. We probably could manage without their help, but the days would be much longer and duller without their visits. Keep up the good work.
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Review from C H (Client) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are all polite, helpful and willing. We have two requirements of Carers Trust -


Serve a simple lunch - excellent.
Walk with my wife if I can't manage it. All extremely helpful.

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Review from R E (Husband of Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers who come and take care of my wife twice a week, are always polite and arrive on the time they have agreed. They take care of all my wife's needs and I could not wish for a better service than the one we are getting, the ladies who attend to my wife are first rate and for this I cannot thank
them enough, for with this knowledge I can do all my messages with peace of mind, knowing that all is well at home. Thank you all.
Reply from Alison Harries, CEO at Carers Trust Crossroads West Wales

Thank you so much for the compliment. I am so pleased that during the time you have to yourself, you have peace of mind that your wife is looked after safely, and you are both happy with the staff. I will ensure that your compliments are passed on to the staff that visit you. Best wishes.

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Review from Alan R (Son of Client) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial contact, the coordinator of the care staff was helpful, friendly and professional. The care I sought was provided and then changed as my mother's needs altered. The word service is understood.


My mother has not has a bad word about any of the staff provided and having met some of

the carers, they also come across as professionals who do actually care.


I am happy to recommend this organisation to anyone.

Reply from Alison Harries, CEO at Carers Trust Crossroads West Wales

Thank you, Alan, for your kind words about our service and staff. The staff involved with caring for your mother has expressed that it was a privilege to look after such a lovely lady.

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Review from Hilary L (Wife of Client) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers Trust (Carmarthenshire Crossroads Care Sir Gar) have been arranging respite for me and care for my husband while I am away. Everything that is needed has been set up and at times with great consideration for myself and my husband by really going the full mile plus to ensure both of us are happy
and confident that things are under control.


I am looking forward very much to my break with my friend and have my husband's worries have been put to rest. So happy and relieved to have such caring and competent people at hand when needed.

Reply from Alison Harries, CEO at Carers Trust Crossroads West Wales

Thank you very much for your kind comments. We are so pleased that you have stated that you have received an excellent service and hope that you enjoyed the break that you so deserved. All the staff involved have also valued working with you and your husband to make this a positive experience for you both.

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Review from A F (Wife of Client) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent and essential service to enable me to leave my disabled husband to do shopping, paying bills, hair do, doctors, hospital appointments, opticians etc.
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Review from W J (Husband of Client) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I receive daily help which enables me to have a respite. Usually, it allows me to lay on my bed and go to sleep for an hour or so. During this time my wife is spoon fed, which is time consuming. The same helpers attend on a rota basis and save me from having to repeat my routine to each member of
staff. Without this help, I would not be able to look after my wife of 63 years. Cross Roads staff are a caring group of people and their service is much appreciated.
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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Carers Trust Crossroads West Wales is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.924 for Carers Trust Crossroads West Wales is calculated as follows: ( (61 Excellents x 5) + (5 Goods x 4) ) ÷ 66 Ratings = 4.924
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carers Trust Crossroads West Wales is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (10)

Meet the Team (0)

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