Carers Trust Crossroads West Wales

I can highly recommend the services of this care provider.

Thank you for all that you do for us. I would be in great difficulty caring for my wife if it were not for the support and the extra efforts made by your carers. The respite mornings allow me to go shopping or to do my own things and the overnights allow me to get some sleep. A service second to none. Well done!

My son has had Carers Trust Crossroads carers/personal assistants for about three years now, we are very happy with the service the company provides, they are always very helpful and flexible if we need to change days/hours. The carers themselves are very reliable and lovely people, my son sees them as friends.

Excellent service. Reliable and all the carers are fantastic. I know that my mum is in safe hands. Everyone who calls takes time and treats my mum with dignity and respect. It is often hard for older people to admit they need extra help but with Carers Trust Crossroads I know that help is sensitively delivered.

The team at Carers Trust Crossroads have been amazing with my mum, who is suffering from Alzheimer's. They are incredibly patient with her and take time to understand what matters to her and what's important for her and then work hard to meet her needs. Her face lights up every time she sees the girls, and she can't wait to tell me about the fun they have had during their visits. From a family perspective, we have a weekly notification confirming timings of visits and the named member of staff attending. We always have continuity of care which is important to Mum. The management team regularly contact us to check that we are happy with everything and if we need any further support, an outstanding organisation!

My aunt was taken Ill on Christmas Day 2021. Due to the prompt and caring nature of the care worker, my aunt received the best possible outcome. The care worker called the ambulance for my aunt and stayed with my uncle until the ambulance arrived and spoke to the emergency services, giving them all the information they needed to assess my aunt's condition. She went above and beyond her role as a care worker that day, she was truly caring and professional.

I find all the staff at Carers Trust Crossroads to be caring, empathetic and above all professional in what is a very difficult and demanding job. I cannot praise the staff highly enough, that also includes the admin staff who I have also dealt with on many occasions.

I have nothing but praise for the excellent, professional and caring service that Carers Trust Crossroads have provided in supporting me as my mother’s live-in carer. Their sitting service has allowed me to have much-needed respite and also has greatly enriched my mother’s social life. Each carer brings their own individual personality but still the same consistent high level of service. Well done all!

My experience with Carers Trust Crossroads West Wales has been nothing but excellent service. Always on time, and the carers that visit are very caring and fully experienced.

I am a full-time carer and my husband and I have been shielding since March. My husband has complex health issues, his care is very demanding and time-consuming. I have been very fortunate to have support from Crossroads. Since March a member of staff has been doing my weekly shopping. This service has been invaluable - he is such a caring, considerate person and so professional, without this support I think I would have folded. God bless them all, thank you.

We are very pleased with the care and support that is being given by the company. The carers are friendly, helpful, and caring. We would recommend them.

Excellent. Could not manage without you.

January of 2020 was the first time in 3 years that I have been able to take a holiday using a care provider full-time. I was only away for 4 days but I did have friends and family checking on mum as well. Crossroads were with mum from 9 am to 9pm on the days I was away. According to family members the carers from Crossroads were wonderful. They were professional in their duties, very caring and compassionate. Nothing was too much trouble. I cannot thank them enough and even mum commented 'what lovely girls'. This says it all really. Thank you so much Crossroads.

I am a tenant in sheltered accommodation and I use the services of Crossroads every other weekend. The service provided is outstanding. It is the highlight of the week for me as they provide excellent service. They get everyone involved in a variety of different activities and have regenerated community spirit. The staff are outstanding and hardworking and serve excellent meals.

My wife, has been pleased with all the carers who have visited us. At present we have three carers who share the weekly visits and all three, are very helpful and we enjoy their company. Hopefully, they also enjoy their visits! Our noisy dog has accepted them as family members. They share their interests and are very caring and respectful. We probably could manage without their help, but the days would be much longer and duller without their visits. Keep up the good work.

Carers are all polite, helpful and willing. We have two requirements of Carers Trust -

Walk with my wife if I can't manage it. All extremely helpful.

The carers who come and take care of my wife twice a week, are always polite and arrive on the time they have agreed. They take care of all my wife's needs and I could not wish for a better service than the one we are getting, the ladies who attend to my wife are first rate and for this I cannot thank them enough, for with this knowledge I can do all my messages with peace of mind, knowing that all is well at home. Thank you all.

From the initial contact, the coordinator of the care staff was helpful, friendly and professional. The care I sought was provided and then changed as my mother's needs altered. The word service is understood.

My mother has not has a bad word about any of the staff provided and having met some of the carers, they also come across as professionals who do actually care.

I am happy to recommend this organisation to anyone.

Carers Trust (Carmarthenshire Crossroads Care Sir Gar) have been arranging respite for me and care for my husband while I am away. Everything that is needed has been set up and at times with great consideration for myself and my husband by really going the full mile plus to ensure both of us are happy and confident that things are under control.

I am looking forward very much to my break with my friend and have my husband's worries have been put to rest. So happy and relieved to have such caring and competent people at hand when needed.

An excellent and essential service to enable me to leave my disabled husband to do shopping, paying bills, hair do, doctors, hospital appointments, opticians etc.

I receive daily help which enables me to have a respite. Usually, it allows me to lay on my bed and go to sleep for an hour or so. During this time my wife is spoon fed, which is time consuming. The same helpers attend on a rota basis and save me from having to repeat my routine to each member of staff. Without this help, I would not be able to look after my wife of 63 years. Cross Roads staff are a caring group of people and their service is much appreciated.