Average costs for home care provided by Carers Trust by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Carers Trust, based on 4 out of their 19 locations.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide .

Which Carers Trust Agencies have the highest review score?

Carers Trust Crossroads West Wales , Carers Trust Mid Yorkshire & Crossroads Care South East London have the highest review score.

Carers Trust | 19 Home Care Providers

Review of
Carers Trust Mid Yorkshire
from J D (Wife of Client) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

During our time receiving respite hours via Carers Trust we have found our support worker extremely reliable and engaging. Would recommend the services offered. We are sad that the rules have changed and we are now not eligible for this valuable and essential service.

Reply from Emma Hartley, Director of Operations at Carers Trust Mid Yorkshire

Good afternoon, thank you for your kind words towards our staff and service. We appreciate you are no longer accessing the funded service as your circumstances may have changed, unfortunately the decision was out of our control but has no bearing on the service we deliver.

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Review of
Carers Trust Mid Yorkshire
from T U (Husband of Client) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

Service has been excellent. Our current carer has gone out of her way to help us. The carer shows initiative and provides a range of activity for the client. At all times the carers have been good and they come regularly. When a substitute is provided these are often passive and not trusted by client.

Management has been helpful with the odd blip. On the whole they service provided has given a lifeline to the client.

Reply from Emma Hartley, Director of Operations at Carers Trust Mid Yorkshire

Good afternoon, thank you for you the kind words we do appreciate your comments.

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Review of
Carers Trust Mid Yorkshire
from Anna B (Wife of Client) published on 2 October 2025 Submitted via Website • Report

Overall Experience

I have always found the centre to be welcoming to their clients, making them feel valued. Staff display enthusiasm in accepting clients of various abilities. Nothing is too much trouble for them to deal with in making the few hours they are there an enjoyable experience handled with care. Clients are

stimulated with various activities to make their attendance as interesting as is possible. I therefore, have no hesitation in recommending the centre as I find it clean, comfortable seating, good facilities and extremely nice staff.
It's a pleasure to have my husband attend the centre because he enjoys going, and as a carer, I feel just as valued by the staff of the day.

Reply from Emma Hartley, Director of Operations at Carers Trust Mid Yorkshire

Good afternoon, Thank you so much for your kind words we are glad to hear your husband enjoys coming to the sessions.

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Review of
Carers Trust Mid Yorkshire
from E C (Client) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

I have found excellent care & kindness with the lady who comes once a week to take me out. She is always cheerful and I wish I could afford to have her more days.

Reply from Emma Hartley, Director of Operations at Carers Trust Mid Yorkshire

God afternoon, thank you for the comments and glad to hear you are enjoying your time with our staff member.

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Review of
Carers Trust Mid Yorkshire
from M H (Wife of Client) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

The carers staff are unfailingly kind and cheerful. However because of cuts three excellent staff have left or been redeployed which has confused my husband. The cut in hours, explained as a minor change by management means that effectively sessions are now 3 1/2 hours long instead of four, and the

hard-working staff have lost money. I would have considered a rise in charges.

Reply from Emma Hartley, Director of Operations at Carers Trust Mid Yorkshire

Thankyou for the kind words about our team and day centre service. It is correct that the service has been slightly modified this year but to the significant benefit of the people of Kirklees. The Day Centre is providing significantly more hours this year. In 2024/25 we provided 5000 hrs of Day Centre care but his year, 2025/26 we will provide 7000 hours of Day Centre service and this is at 4 hours per client per day; a significant uplift in our service. Thank you for your support.

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Review of
Carers Trust Mid Yorkshire
from Ben F (Son of Client) published on 23 September 2025 Submitted via Website • Report

Overall Experience

Absolutely amazing service for my mum. She really enjoys coming and the staff are extremely helpful and caring. Mum is slowly meeting new people and always comes home with a smile. My only negative point and not sure if any one else has mentioned is my mum strugles to walk up the slanted drive way,a

hand rail might be uselful if possible otherwise please keep up the excellent work and we will keep coming.

Reply from Emma Hartley, Director of Operations at Carers Trust Mid Yorkshire

Good morning, Thank you for the kind words we are glad to hear mum is enjoying the staff company.

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Review of
Carers Trust Mid Yorkshire
from K H (Mother of Client) published on 23 September 2025 Submitted via Website • Report

Overall Experience

I have found Carers Trust very reliable and helpful. It has really made a difference for my son to have regular trips out with his Personal Assistant, improving his confidence and independence. I would be happy to recommend the service to other parents looking for support to get their young people

out and about in the community.

Reply from Emma Hartley, Director of Operations at Carers Trust Mid Yorkshire

Good morning, Thank you for your review. Glad to hear that your son is accessing the community with support from our staff.

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Review of
Carers Trust Crossroads West Wales
from Mandy E (Daughter of Client) published on 3 April 2025 Submitted via Website • Report

Overall Experience

Credit where credit is due the manager your team have been life changing for my self and sister . Mam is so happy with the lady's that support her they are kind and thoughtful always happy to put mams needs first . Mam looks forward to her little spins in the car to the beach or harbour they some times

have an ice cream too mams delighted with that mam has a sweet tooth . Manager, I can't praise your team enough . Thank you crossroads's for your outstanding support .

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for your kind words. It truly means the world to us to hear how much of a difference the team has made for your mam, yourself, and your sister. Knowing that she is happy, well cared for, and enjoying her little outings (especially those sweet treats!) brings us so much joy. Our team is dedicated to putting the people we support first, and your gratitude is a beautiful reminder of why we do what we do. We will be sure to pass on your lovely feedback to everyone involved. Thank you again for your support and trust in Crossroads! Best wishes

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Review of
Carers Trust Crossroads West Wales
from J D (Husband of Client) published on 22 October 2024 Submitted via Postal Card • Report

Overall Experience

The young lady who comes to look after my wife is a very polite, helpful and caring person.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you for your feedback and am pleased that you are happy with the Carers Trust that assists your wife and has the qualities that are so important to you. Best wishes.

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Review of
Carers Trust Crossroads West Wales
from Linda P (Wife of Client) published on 9 October 2024 Submitted via Postal Card • Report

Overall Experience

I had extreme help from Carers Trust Crossroads. My husband is sadly not wishing care, today was such a success. The gentleman that came was here a long while as I was at hospital. I could tell my husband was happy when I phoned. He felt he was so helpful in getting food and drinks etc, also gave him

confidence to talk, lots in common. A day later, still telling me he enjoyed the chat and says 'such a nice man' many times. I am so thankful.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for your kind words. It means a lot to hear that your husband had such a positive experience with the care provided by Carers Trust Crossroads. We understand how important it is to find someone who can not only assist with daily needs but also connect on a personal level. It's wonderful to hear that our member of staff who visited helped make your day at the hospital less stressful, and that your husband enjoyed the company and conversation so much. We're truly grateful for your feedback, and we'll be sure to share it with our team.

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Review of
Carers Trust Crossroads West Wales
from T L (Client) published on 19 September 2024 Submitted via Postal Card • Report

Overall Experience

I am more than pleased with the service received and will describe it as excellent.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you for your positive feedback! We're thrilled to hear that you're more than pleased with the service and that you find it excellent. If there's anything else we can assist you with, feel free to reach out! Best wishes

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Review of
Carers Trust Crossroads West Wales
from K D (Daughter of Client) published on 18 September 2024 Submitted via Postal Card • Report

Overall Experience

I cannot thank Crossroads enough, I care for both my parents 90 and 95. I don't have carers coming in daily so the help I get from the staff at Crossroads is priceless. Those hours that my parents are looked after give me a chance to catch up on much-needed sleep or just for myself and my partner to

go out and have a cuppa. My parents have become very familiar with two of the staff and look forward to their visits each week.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

It's heart-warming to hear how much the support from Crossroads has positively impacted your life, and your parents', well-being. It sounds like our care and support not only offer your parents comfort and familiarity but also provide you with crucial time to recharge and take care of yourself. Caring can be overwhelming, and having reliable support like this can make such a difference. Your words show just how valuable their service is to you and your family. I will be sure to pass on your kind words to the staff. Best wishes.

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Review of
Carers Trust Crossroads West Wales
from Laura B (Mother of Client) published on 3 September 2024 Submitted via Website • Report

Overall Experience

Could not be without the help of Crossroads. My son is very happy to go with them and it gives me and my family some quality time together without him as he can sometimes be challenging and demanding.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for sharing your experience with us! We're thrilled to hear that Crossroads has had such a positive impact on your family. It's wonderful to know that your son enjoys his time with us, allowing you and your family to have some quality time together. We understand how challenging and demanding caring for a loved one can be, and we're glad that we can provide support and relief. Your feedback means a lot to us, and we're committed to continuing to offer a service that meets the needs of both you and your son.

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Review of
Carers Trust Crossroads West Wales
from Bex I (Mother of Client) published on 29 August 2024 Submitted via Website • Report

Overall Experience

My son has complex medical needs as well as learning disabilities.
He goes out twice a week with either 3 members of staff. All of them are friendly, kind, and reliable. I feel safe letting my boy go out with them knowing they'll keep him safe while encouraging him to take risks and make decisions.

His social skills have started to improve with adults and he's also made friends with other service users, which he finds very difficult.
Communication is good when things change and I'm always well informed. I also feel I can reach out to staff if needed. Crossroads has been flexible with dates and times and always tries to accommodate requests.
We are happy with the service we receive.
Overall we would certainly recommend the service to anyone.
I can't comment on value for money as our package is funded by the local authority however I will say all of the staff we've met are very knowledgeable, supportive, and understanding.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for taking the time to share this review. Your feedback is truly appreciated, and it's wonderful to hear that your son has made progress thanks to our staff. Knowing that you feel safe when your son is with us is incredibly important. I'll be sure to pass along your kind words to the team involved. Best wishes.

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Review of
Carers Trust Crossroads West Wales
from M L (Daughter of Client) published on 19 August 2024 Submitted via Website • Report

Overall Experience

The care received by my mother has been excellent. I cannot praise the ladies who look after Mum highly enough as they are compassionate towards her and treat her with dignity. They engage with her and listen attentively to her life stories.
The ladies in the Office are very facilitation; at the beginning,

some of the carers were not a good match for Mum and if I mentioned this to the ladies in the Office, they wouldn't send that person again.
I would highly recommend Crossroads to everyone and would like to express my since gratitude to all concerned for allowing me to have a respite from caring.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

I am so pleased you are happy with the service and thank you so much for your kind words which I will pass on to the staff that support you and Mum. Best wishes.

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Review of
Carers Trust Crossroads West Wales
from Rozanne B (Wife of Client) published on 19 August 2024 Submitted via Website • Report

Overall Experience

We have found Crossroads a godsend, our lives have become much more manageable, having the reassurance that when I go out my husband is being looked after, he also enjoys the time he spends with the sitter having a chat and getting to know them. I have found the time I get to myself enables me to come

home and spend time with my husband and chat about where I have been and this makes him happy that I can do things for myself. We are both so grateful for the help we get.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for your kind words, which I have passed on to the staff, and was so lovely to meet with you and your husband. Our staff enjoy supporting you both. Best wishes.

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Review of
Carers Trust Crossroads West Wales
from Morgan B (Guardian of Client) published on 7 August 2024 Submitted via Website • Report

Overall Experience

The staff members fully engage with our foster child and provide an excellent service that meets his current needs.
They take into consideration his ability and provide a care/support package that he enjoys.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you for your positive feedback. We are delighted to hear that our staff members are fully engaging with your foster child and providing excellent service. We are committed to tailoring our care and support to meet the unique needs and abilities of each child. Your recognition of our efforts to create a supportive and enjoyable environment for him is greatly appreciated. Kind regards, Alison.

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Review of
Carers Trust Crossroads West Wales
from Helen J (Niece of Client) published on 29 April 2024 Submitted via Postal Card • Report

Overall Experience

I am very happy with Crossroads. The company have been a huge help to me and my aunt. I know that my aunt enjoys and appreciates their visits and being taken out especially.
Their communication is excellent i.e weekly timesheets and any changes are pointed out in advance when possible. The staff are

flexible and adaptable. The service provided is excellent and gives me great peace of mind. Thank you seems an inadequate thing to say.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for your feedback. It's really good to hear that your aunt is happy with our service and enjoys the visits from our carer support workers which of course gives you peace of mind. I can assure you that the staff really enjoy visiting your aunt as well. I will pass on your gratitude to all the staff involved. Best wishes

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Review of
Carers Trust Crossroads West Wales
from Gwendoline Catherine D (Mother of Client) published on 4 March 2024 Submitted via Website • Report

Overall Experience

I cannot express how grateful I am for all the care my son receives from each one of the carers who attend to him daily. They are all so friendly and helpful. My life is a lot easier having them visit every morning.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for posting such a lovely review. All the staff that visit you feel it is a privilege to support you and your son. All the staff feel very lucky to be part of the team. Best wishes.

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Review of
Carers Trust Crossroads West Wales
from John B (Son of Client) published on 2 August 2023 Submitted via Website • Report

Overall Experience

My mother had a very bad fall during the night on the landing of her home. Her carer, who works for Crossroads, found her in the morning. The carer immediately contacted the emergency services and the family and provided Mum with care, support and comfort until emergency services arrived. The carer

also assisted the emergency services, kept Mum calm and explained what was happening so she was not afraid. The carer was highly professional, competent and obviously well trained.

Reply from Alison Harries, Chief Executive at Carers Trust Crossroads West Wales

Thank you so much for the review. I can honestly say that all staff involved in caring for your mum felt it was a privilege to care for such a lovely dignified lady who shared her amazing life experiences. Thinking of you all. Best wishes.

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Type of Care Provided	Average Weekly Cost
Visiting Care (hourly)	£21.29
Live-in Care (weekly)	£1,500

Home Care Providers Owned by Carers Trust

Carers Trust Locations (19)

Carers Trust Reviews (59)

Reviews posted for members of Carers Trust

Carers Trust Mid Yorkshire

Carers Trust Mid Yorkshire

Carers Trust Mid Yorkshire

Carers Trust Mid Yorkshire

Carers Trust Mid Yorkshire

Carers Trust Mid Yorkshire

Carers Trust Mid Yorkshire

Carers Trust Crossroads West Wales

Carers Trust Crossroads West Wales

Carers Trust Crossroads West Wales

Carers Trust Crossroads West Wales

Carers Trust Crossroads West Wales

Carers Trust Crossroads West Wales

Carers Trust Crossroads West Wales

Carers Trust Crossroads West Wales

Carers Trust Crossroads West Wales

Carers Trust Crossroads West Wales

Carers Trust Crossroads West Wales

Carers Trust Crossroads West Wales

Carers Trust Crossroads West Wales

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