Home Care Provider Owned by Carers Trust in Carmarthenshire

have an ice cream too mams delighted with that mam has a sweet tooth . Manager, I can't praise your team enough . Thank you crossroads's for your outstanding support .

confidence to talk, lots in common. A day later, still telling me he enjoyed the chat and says 'such a nice man' many times. I am so thankful.

go out and have a cuppa. My parents have become very familiar with two of the staff and look forward to their visits each week.

His social skills have started to improve with adults and he's also made friends with other service users, which he finds very difficult.
Communication is good when things change and I'm always well informed. I also feel I can reach out to staff if needed. Crossroads has been flexible with dates and times and always tries to accommodate requests.
We are happy with the service we receive.
Overall we would certainly recommend the service to anyone.
I can't comment on value for money as our package is funded by the local authority however I will say all of the staff we've met are very knowledgeable, supportive, and understanding.

some of the carers were not a good match for Mum and if I mentioned this to the ladies in the Office, they wouldn't send that person again.
I would highly recommend Crossroads to everyone and would like to express my since gratitude to all concerned for allowing me to have a respite from caring.

home and spend time with my husband and chat about where I have been and this makes him happy that I can do things for myself. We are both so grateful for the help we get.

flexible and adaptable. The service provided is excellent and gives me great peace of mind. Thank you seems an inadequate thing to say.

also assisted the emergency services, kept Mum calm and explained what was happening so she was not afraid. The carer was highly professional, competent and obviously well trained.

a very difficult and challenging time within social care.

and I.

I can go out for a little bit of respite and I don’t need to worry about my girls. I’ve always praised the service that we’ve had off Carers Trust Crossroads for nearly twelve years and they have helped us through difficult times when we’ve needed extra support. Thank you Crossroads for your continuous support.

so we feel comfortable. My son looks forward to seeing their happy friendly faces and so do we. It's given us a chance to spend time with our daughter on a one-to-one basis (which she also needs) knowing that my son is out having a good time and being well looked after. Nothing is too much for them. Thank you!

friendly, thoughtful and punctual. Any changes that were made to the weekly rota were made in good time and I was notified of these changes by email. The service provided was excellent.

needs and medical conditions. Their care and interest were very obvious and she formed close relationships with many of the staff. The management team were always approachable and flexible and I felt listened to and supported as a parent. I am very grateful and cannot imagine what life would have been like without Crossroads.