Crossroads Care (South East London)

42 Pier Road, Erith DA8 1TA

Group: Carers Trust

Person in charge: Darren Tobin (Chief Executive)

Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)

Registered Charity Number: 1076375

Provides Carers directly to the general public: Yes

Number of Carers: 81

Staff Languages (other than English): Chinese - Cantonese, Afrikaans, Hindi, Lithuanian, Latvian, Polish, Russian, Urdu

Fees Guide: £14-£16 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Directions: 99/229/ Bus from Bexleyheath to Erith Nearest Train Station - Erith

Visiting: Accessible to all abilities Please buzz No 4

Parking: Free Parking at Morrison's Car Park

Latest Care Quality Commission* Report on Crossroads Care (South East London): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

5 Crossroads Care (South East London) has a Review Score of 5 (5.000)

The Review Score of 5 (maximum of 10) for Crossroads Care (South East London) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Crossroads Care (South East London) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Crossroads Care (South East London) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 0 Points relating to the number of positive Reviews for Crossroads Care (South East London) is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Crossroads Care (South East London)?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Crossroads Care (South East London)

  • Daughter of Client/Service User
    1

We are so pleased that we have this care provider to look after my Mum. They are extremely professional, caring, and always on time. They have excellent communication skills with the family and we have an outstanding two way relationship. We just could go on and on praising them. They are quite simply the very best.

How likely would you be to recommend Crossroads Care (South East London)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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