Eden Care Services Ltd

2nd Floor, 32 Park Green, Macclesfield SK11 7NA
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2 Reviews
  • Eden Care Services Ltd, Macclesfield

Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £26.50

These prices are only a guideline, please contact Eden Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Eden Care Services Ltd

Person in charge

  • Louise Goltman (Registered Manager)

Eden Care Services Ltd Reviews (2)

Over all time Eden Care Services Ltd has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 1
  • 0

Date Published

2
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2
Overall Experience  Overall Experience 5.0 out of 5

Eden Care Services provided excellent support to my mum for a few years - as her dependency increased a couple of care workers in particular became almost like friends to my mum. I have been very grateful for the care and support that they have given - even when times became quite tough due to Mum's
difficulties the team at Eden Care Services were supportive and kind.

Reply from Louise Goltman, Registered Manager at Eden Care Services Ltd

It was our absolute pleasure caring for your mum, she sure did keep us on our toes. Hope your mum is settling in well. A massive thank you from all of us for the positive review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 2.0 out of 5

I witnessed a carer visiting one of their clients. The visit was supposed to be a fifteen-minute visit and he was barely there for seven minutes. During the time he did not interact with the lady, who lives with dementia. He wrote notes in the file and answered a phone call on his mobile phone. He left
without asking any questions and as I say, no interaction!

Reply from Louise Goltman, Manager at Eden Care Services Ltd

As we had already rectified the issue with Carol we were shocked to read this review. When the carer arrived at the call he felt uncomfortable as there was nothing for him to do due to the fact it had already been done. We followed procedure, spoke with the carer and followed up the complaint with yourself afterwards to which you were happy with the response received.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2024

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Eden Care Services Ltd

What Type of Services does Eden Care Services Ltd offer?

Eden Care Services Ltd offers Home Care.

How many Carers does Eden Care Services Ltd employ?

Eden Care Services Ltd employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eden Care Services Ltd to verify any information. View our terms and conditions. Eden Care Services Ltd has an Basic Service - more info.