Review from B M (Client) published on 11 July 2023
Submitted via Website • Report
Overall Experience2.0 out of 5
Often arrive late and then have to go early, so don't spend the hour that they get paid for. Not always willing to do housework and try to get out of doing it. Don't always clean and dry the shower after use.
Reply from Caleb Acquah, Manager at Eternal Care UK Ltd
Eternal Care has effective electronic monitoring systems where carers log in and out of service users' house. We only charge service users according to carers loggings. We empower our service users…read more
Review from Hazel M (Client) published on 5 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I have very good carers. My main carer I have been with going on six years in September. She goes above and beyond for me and she knows when I don't feel well before I've even told her! She is a great carer and deserves a pay rise for what she does for me!
Another carer I have also been with for nearly
six years. She makes sure, alongside my main carer, that I am clean, tidy, in my wheelchair correctly and that I am comfortable. I enjoy a good chat and laugh at what her little one has gotten up too.
Another has been with me for about three years and she helps me also. Another has been my 'put to bed' and weekend carer for around three years. She helps me to get into bed, hoisting out of my chair. We enjoy a good chat with the other carers while they work.
I would be lost without them. I have had new carers come in the past that have been gagging at my poo smell, which made me feel uncomfortable and not want (or like the idea) of new people coming.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stewart C (Client) published on 31 May 2019
Submitted via Website • Report
Overall Experience2.0 out of 5
Every bit as bad as the CQC rating of inadequate. Far too many unreliable carers and a management team that does not know what it's doing.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
30 Jun 2021
Overall
Good
Caring
Good
Effective
Requires improvement
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Eternal Care UK Ltd
What Type of Services does Eternal Care UK Ltd offer?
Eternal Care UK Ltd offers Home Care.
How many Carers does Eternal Care UK Ltd employ?
Eternal Care UK Ltd employs 51 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eternal Care UK Ltd to verify any information. View our terms and conditions. Eternal Care UK Ltd has an Basic Service - more info.