Everycare (Eastbourne) Ltd

3 High Street, Old Town, Eastbourne BN21 1HG

At Everycare (Eastbourne), continuity is maintained between clients and carers, understanding that relationships built are key to wellbeing and peace of mind...

The provider's care services...

Everycare's extensive range of homecare services includes:

•        Tailor-made care packages
•        Help with washing and dressing
•        Medication management and prompting
•        Companionship and outings
•        Escorts to appointments and shopping
•        Meal preparation and cooking
•      Live in Care Packages
•        Housework and laundry
•        Family support
•        24 hour ‘on call’ support
•        Palliative Care
•        Alzheimer and Dementia support
•        Night sitting and sleep-ins

Career opportunities...

Everycare's commitment to recruiting high quality staff includes:

•        Flexible working hours
•        Market leading pay rates
•        Weekend and evening pay enhancements
•        Tax free mileage allowance
•        Holiday pay
•        Health cash plan scheme
•        Pension scheme
•        Full induction and ongoing training

All Everycare staff members have undergone an enhanced DBS check, are fully trained and insured.

Everycare ‘Complete Care in the Community’ Established 1997.

Group : Everycare Ltd

Person in charge: Tracy Sampson (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 42

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Everycares office is conveniently situated in Eastbourne's Old Town just down the road from Waitrose and a short walk from Eastbourne train station.

Visiting: The office is open from 9-5 daily and there is a 24 hour a day on call service. Free parking is available directly opposite in Moatcroft Road or by the entrance to Gildredge park.

Parking: There is free parking on the surrounding roads with no time restrictions. There are also 12 parking spaces in the car park entrance to Gildredge park.

Latest Care Quality Commission* Report on Everycare (Eastbourne) Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Everycare (Eastbourne) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Everycare (Eastbourne) Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.897 for Everycare (Eastbourne) Ltd is calculated as follows: ( (70 Excellents x 5) + (8 Goods x 4) ) ÷ 78 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Everycare (Eastbourne) Ltd is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Everycare (Eastbourne) Ltd has a Review Score of 9.9 (9.897) from 13 Reviews

Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Everycare (Eastbourne) Ltd?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Everycare (Eastbourne) Ltd

  • Brother of Client/Service User
    2
  • Client / Service User
    2
  • Daughter of Client/Service User
    2
  • Husband of Client/Service User
    2
  • Niece of Client/Service User
    2
  • more

The three ladies I had to attend to me were super - very professional and encouraging. They were extremely well trained and became friends with you but not over the top!

I missed them when I recovered!

How likely would you be to recommend Everycare (Eastbourne) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Andy Taylor, Director at Everycare (Eastbourne) Ltd responded to this review on 26 Mar 2018:

Thank you for your very kind comments about our staff. Of course, training is important to us in ensuring we deliver the service you expect but achieving the personal relationship with a client that you obviously have is equally important.

Your carers are of an exceptionally high standard. Always on time.

How likely would you be to recommend Everycare (Eastbourne) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Andrew Taylor, Director at Everycare (Eastbourne) Ltd responded to this review on 20 Mar 2018:

Thank you. Timekeeping is such an important part of delivering quality care. Regular carers at regular times is what we believe in.

I have found the care, office staff of Everycare (Eastbourne) to be extremely pleasant, helpful and efficient. No complaints at all.

How likely would you be to recommend Everycare (Eastbourne) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Andy Taylor, Director at Everycare (Eastbourne) Ltd responded to this review on 20 Feb 2018:

Thank you for taking the time to complete a review card. We are delighted you are so happy with the carers and our office staff.

Overall experience excellent.

How likely would you be to recommend Everycare (Eastbourne) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Everycare Eastbourne was highly recommended to me by a rehabilitation centre as the best care agency in Eastbourne, where my 101-year-old aunt had been recuperating since the beginning of August 2016 until her passing in May 2017. The management and all the carers have been extremely carefully and well selected, highly trained, professional, totally reliable, trustworthy, punctual and very loving and caring. My late aunt called them all 'her lovely girls' and wished to return home and be cared for by them in her final days. Throughout the past ten months, I have had dealings with a number of other local care agencies and I can honestly say that Everycare was head and shoulders above all others, always adapting to my aunts changing needs. I would unhesitatingly recommend Everycare Eastbourne to any other family whose loved one wishes to remain in their own home but needs help and support to be able to do so.

How likely would you be to recommend Everycare (Eastbourne) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Andy Taylor, Director at Everycare (Eastbourne) Ltd responded to this review on 03 Jul 2017:

Thank you very much for your lovely words. Your Aunts 'lovely girls' loved caring for her as much as she loved having them.

We often say that enabling people to stay at home, where they most want to be in their final days, is what we are here for and we are delighted that we enabled your Aunt to do just that.

My elderly mother for the past 4 years plus has been looked after by everyone. They have tailored her needs to her changing situation with ease - also anticipated what she needs - like a trip out or a chat. As I live away, they have been wonderful supporting her and the care has been great which has helped me as I cannot be with her. She loves them and calls them her girls! I would highly recommend this agency if you have a care need in your family.

How likely would you be to recommend Everycare (Eastbourne) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Andy Taylor, Proprietor at Everycare (Eastbourne) Ltd responded to this review on 22 Nov 2016:

Good care isn't just about giving out tablets or putting someone to bed it's about the relationships between carers and clients, so it's great to hear when this is working so well. Thank you for taking the time to review the service. We are delighted that your Mum loves 'her girls'.

Everycare was the second agency I employed in Eastbourne. The first, for 4 months, kept changing the carers, were frequently late and sometimes did not seem to have much experience. But Everycare were brilliant: the same two carers arrived on the dot every day (when one was on vacation the same substitute took her place); never late to arrive.
They were relaxed, cheerful and helpful in every way and never in a rush to leave. In the last days they put on extra carers and visited more frequently, they pulled out all the stops to help me. I would highly recommend Everycare to anyone.

How likely would you be to recommend Everycare (Eastbourne) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Andy Taylor, Director at Everycare (Eastbourne) Ltd responded to this review on 19 Oct 2016:

Thank you for your lovely comments. As per previous reviews, I can only stress how important getting a regular carer at a regular time is for a client. It's difficult unless people have experienced how care is sometimes delivered to appreciate how important this is. Thanks again.

Good reliable service during the short time needed. Carer was positive and kind.

How likely would you be to recommend Everycare (Eastbourne) Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

I got Everycare, (Eastbourne) at very short notice as another agency let me down last thing. From the moment I spoke to them, I was given the confidence that they would help me to provide care support during our 11 day holiday in Eastbourne. During the stay we had various carers, and all of the care provided was gold standard or five star.
Should we ever need cover on a next visit, I will have no hesitation in asking Everycare (Eastbourne) again to help out with the care cover. I am sorry that they are not in North London as I would use them on a regular basis. In closing, with their help it made both my mother and myself have a wonderful holiday in Eastbourne.

How likely would you be to recommend Everycare (Eastbourne) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Andy Taylor, Director at Everycare (Eastbourne) Ltd responded to this review on 27 Sep 2016:

Thank you so much for taking the time to review our service. I'm delighted that we were able to deliver 5 star service to you and enable your Mum to have a great holiday here in Eastbourne. We look forward to seeing you next year!

From the initial meeting, Everycare demonstrated their professionalism by the way in which they asked questions to identify our requirements and to tailor those specifically to our Aunt. The care plan was well set out, easy to read, clearly detailing how the service would be delivered by a dedicated team of carers allocated to ensure the best fit. Following commencement of the service Everycare managers regularly checked that our Aunts ongoing needs were being fully met. Any changes were supported by managers visiting to ensure the service continued to meet expectations. Everycare has helped considerably in monitoring medicines, repeat prescriptions, doctors visits etc. Together with first class out of hours support.

The support Everycare have given the family has been consistent and of a very high quality. We would not want to contemplate how difficult it would be for us without the support and advice provided by Everycare.

Well done to Everycare managers and team.

How likely would you be to recommend Everycare (Eastbourne) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Andy Taylor, Director at Everycare (Eastbourne) Ltd responded to this review on 21 Sep 2016:

Thank you so much for taking the time to comment on the service we have provided to your Aunt. Continuity of care, regular staff, management support and 24 hour on call support are all part of the system but most important are our people so a huge thank you to you for acknowledging the great work they do every day.

I have been involved with Everycare for over 5 years as they provide care to my sister who has dementia (aged 85) and I have POA for her. Throughout my dealings I have found Everycare to be very professional and caring. They have a very high standard of care and the office is also highly efficient and well run. Particularly important I feel, is the continuity of care and in one case a carer has looked after my sister for the whole time of her illness. Their ability to retain staff says something. An excellent care operation.

How likely would you be to recommend Everycare (Eastbourne) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Andy taylor, Proprietor at Everycare (Eastbourne) Ltd responded to this review on 09 Jun 2016:

Continuity of care is so very important and often it is not appreciated how much this benefits our clients.
Our staff are our business and your kind words reflect the effort and care that they deliver to our clients every day of the year. Thank you.

I had used another local care agency without success and called into Everycare late one afternoon. The welcome I got was enthusiastic and encouraging and I was able to organise a meeting at my mother's home very quickly since my time in Eastbourne was limited. The carers that attended are friendly and efficient and my mother says "they seem to like me" which is high praise from her. If I have asked for extra visits or changes to times the requests have been met without problem. Everycare is definitely an agency to recommend.

How likely would you be to recommend Everycare (Eastbourne) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Andy taylor, Proprietor at Everycare (Eastbourne) Ltd responded to this review on 28 Apr 2016:

Thank you for your comments not just about our carers but also the staff in the office. It's always a team effort and we're delighted to have been of service.

During the past 12 months my husband had 12 different carers from Everycare as his needs increased. Without exception each one treated him with care and respect. My husband was in the final stages of Parkinsons and unable to speak, the carers were friendly and approachable when dealing with his personal needs, made his life more tolerable.
We nursed my husband at home until he died in January 2016. The understanding, help and support I received from the management and carers of Everycare was invaluable and I could not have coped without them.

How likely would you be to recommend Everycare (Eastbourne) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Andy Taylor, Director at Everycare (Eastbourne) Ltd responded to this review on 28 Mar 2016:

Thank you for your lovely comments. I know all the staff loved coming to your husband and it's satisfying to know we were able to keep him at home where he wanted to be.

Submit a Review for Everycare (Eastbourne) Ltd

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Job Vacancies

Staff Profiles

There are no staff profiles posted yet