Trinity Homecare - Sussex

3 High Street, Old Town, Eastbourne BN21 1HG
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9.8 66 Reviews
  • Trinity Homecare - Sussex, Eastbourne
Trinity Homecare – Sussex: Trusted Care with a Personal Touch

Delivering heartfelt support across Sussex, Trinity Homecare (formerly Everycare) provides professional home care services that prioritise compassion, continuity, and peace of mind. With a dedicated team of trained carers, Trinity Homecare ensures individuals feel supported, respected, and valued in the comfort of their own homes.

Why Choose Trinity Homecare?

Since 1997, Trinity Homecare has helped individuals live independently through tailored care that nurtures wellbeing and strengthens the bond between clients and carers. Continuity is key, and familiar faces provide the reassurance and trust that make all the difference.

Services Include:
• Personal care such as washing, dressing, and medication support
• Companionship and social visits
• Support with appointments, shopping, and outings
• Meal preparation and household help
• Live-in care for ongoing, 24/7 support
• Dementia and Alzheimer’s care
• Palliative and end-of-life care
• Night sitting and sleep-in services
• Family support and 24-hour on-call assistance

Careers at Trinity

Trinity is always looking for passionate, reliable carers to join the team. Staff enjoy:
• Flexible hours and excellent pay
• Weekend and evening enhancements
• Mileage, holiday pay, and pension schemes
• Health cash plans and referral bonuses
• Full training and career development

All carers are DBS-checked, insured, and supported to deliver outstanding care.

Contact Today
Discover compassionate, community-based care with Trinity Homecare. Support tailored to every step of the journey.
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Care Provided by Trinity Homecare - Sussex

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £40.75
  • Weekly Live-in Care Fees: £1645 – £2646

These prices are only a guideline, please contact Trinity Homecare - Sussex to find out the exact price for your requirements.

Contact Trinity Homecare - Sussex to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Trinity Homecare - Sussex to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Marie Allen (Operations Manager)

Trinity Homecare - Sussex Reviews (66)

9.8

Trinity Homecare - Sussex has a Review Score of 9.8 (9.846) out of 10, based on 18 reviews in the last 2 years.
Over all time Trinity Homecare - Sussex has 66 reviews.

Overall Experience
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Date Published
  • 66
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Reviewer Connection to Trinity Homecare - Sussex
  • 22
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Total of 66, showing 21-40
Review from Anna S (Daughter of Client) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everycare assisted with the care needs we needed immediately. In the short time we have been with them, the three carers are in a different league compared to the previous agency we used.
I would recommend anyone to Everycare. Thank you.
Reply from Nicola Small, Registered Branch Manager at Trinity Homecare - SussexThank you so much for taking the time to write us a review, we were very happy to be able to help.
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Review from Alison A (Daughter of Client) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everycare staff are always professional, kind, and reliable. Thank you!
Reply from Nicola Small, Branch Manager at Trinity Homecare - SussexThank you so much for taking the time to write us a review, we are so pleased to hear that your mum and yourself are happy with our service.
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Review from S D (Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service, it was brilliant.
I would certainly have them again.
Highly recommendable.
Reply from Nicola Small, Branch Manager at Trinity Homecare - SussexThank you so much for taking the time to review our service, even though you only needed us for a short time, it was a pleasure to be able to help.
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Review from J W (Client) assisted by family/friend published on 19 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good on their timekeeping. All carers are very good and maintain a high level of care, always cheerful and friendly. Go the extra mile to help me.
Reply from Andy Taylor, Director at Trinity Homecare - SussexThank you for your comments. We do always try to go the extra mile.
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Review from P F (Wife of Client) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been impressed by their punctuality, reliability and willingness to assist in any tasks required of them.
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Review from M C (Wife of Client) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are a wonderful help; I would not be able to manage without them. They are caring, efficient, always good-humoured, and a pleasure to have them visit. They treat my husband with care and consideration, which is so important to his dignity, and for which, I am extremely grateful.
Reply from Andy Taylor, Director at Trinity Homecare - SussexThank you for such a lovely review of our carers and the service they provide.
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Review from Y S (Client) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Company excellent run areas.
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Review from Rosemary K (Client) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, could not complain.
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Review from N B (Client) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always reliable, client-centred. Very accomodating and there's unexpected changes
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Review from S S (Daughter of Client) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Everycare for the past year and have been very happy with all aspects of the service. Communication has been excellent, and we have been impressed that any issues identified by Everycare with my mum's care have been raised speedily and dealt with. They have been very good at keeping us
informed. In summary, it's a professional and efficient service, which has met my mum's needs.
Reply from Andy Taylor, Director at Trinity Homecare - SussexThank you for taking the time to review our service. Keeping clients informed of changes and good all-round communication is always very important to us.
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Review from J C (Wife of Client) published on 12 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are brilliant. We can't fault them. They are very caring.
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Review from L M (Client) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Request for my specific service following total knee replacement surgery. I have found the service to be exemplary, personally tailored made, very friendly, very courteous and kind. Nothing is too much trouble. They have been flexible to my needs in all respects, changing appointments as needed as well
as being flexible to my needs on each visit. Very sensitive to my situation; gentle, caring and fun. Thank you.
Reply from Andy Taylor, Director at Trinity Homecare - SussexThank you for taking the time to review our service. We’re delighted that we were able to help you when you needed that support and that the service was flexible enough to fit your needs.
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Review from G G (Client) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased and in admiration of the care, I have been given by Everycare Eastbourne. The carers have been punctual and efficient, entertaining if allowed and create a bit of fun. They have been well supported by their HQ and I feel secure in the care of the agency.
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Review from Jill G (Client) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all the carers that visit me and for what they do. They are all very polite and friendly and helpful and I am very lucky to be able to have them all. Also, the telephone staff is very pleasant and helpful whenever I ring.
Reply from Andy Taylor, Director at Trinity Homecare - SussexThank you for your comments with regards to all our staff. Our carers are often praised for their work out in the community but our office staff don't always get the credit they deserve, so thank you.
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Review from F B (Daughter of Client) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everycare responded to my call in a desperate hour of need. Within 7 hours we had live-in care. The carer was a godsend. My mother was instantly put at ease. Nothing was too much trouble.
Reply from Andy Taylor, Director at Trinity Homecare - SussexThank you for taking the time to review our live-in care service. Sometimes it's so important to be able to deliver a very quick response to a clients request, and I'm so pleased we were able to do that in this instance.
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Review from J H (Wife of Client) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The help provided has enabled my husband to stay in our home despite difficulties arising in his care due to limitation of age, compounded by the problems created during the onset of the Covid-19 crisis when help was continually difficult to obtain and access to medical facilities was also restricted.
The help provided was of a highly competent standard throughout.
Reply from Andy Taylor, Director at Trinity Homecare - SussexThank you for your comments. Whilst Covid-19 has presented many problems for everyone in the care industry it is still nice to be appreciated for the work that is done day in day out by our dedicated team of carers.
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Review from Nina H (Daughter of Client) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everycare has been wonderful from the first contact extremely pleasant, efficient, kind and helpful. My Mum's carer is perfect. She is so supportive to mum and so attentive, but she is also fun, jolly and empathetic. Cannot recommend Everycare highly enough.
Reply from Andy Taylor, Director at Trinity Homecare - SussexDear Mrs H, thank you for your feedback. It's good for people to realise that care can also be a bit of fun. Delighted to hear you would recommend us.
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Review from Barry S (Client) assisted by family/friend published on 18 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely pleased with all our care.
No complaints at all.
Having Everycare enables me to remain at home.
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Review from C C (Wife of Client) published on 18 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer is very professional and caring. Always on time and does an excellent job.
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Review from Bernadette T (Client) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with carers. Staff lovely. I would use your firm again if needed.
Reply from Andy Taylor at Trinity Homecare - SussexWe are delighted that you were happy with the service and are here if and when you ever need us again. We will pass on your thanks to the carers.
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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Trinity Homecare - Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.896 for Trinity Homecare - Sussex is calculated as follows: ( (95 Excellents x 5) + (11 Goods x 4) ) ÷ 106 Ratings = 4.896
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare - Sussex is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (4)

Marie

Marie Allen

Job Title: Operations Manager Joined: 2023

Marie holds a Level 5 Diploma in Health & Social Care Management. For 18 years before joining Everycare, she was a Registered Manager for a Domiciliary Care Company across London and Kent.

Tessa

Tessa Barber

Job Title: Care Manager Joined: 2020

Tessa joined Everycare three and a half years ago as a care worker and has progressed her career into becoming a live in care manager. Tessa is currently completing her train the trainer course.

Denise

Denise Curtis

Job Title: Field Care Supervisor Joined: 2023

Denise joined the company in March 2023 as a field care supervisor.

Georgia

Georgia Riggs

Job Title: Coordinator Joined: 2021

Georgia joined the company as a care worker and has progressed her career to becoming a coordinator for Every Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare - Sussex to verify any information. View our terms and conditions. Trinity Homecare - Sussex has an Enhanced Service - more info.