Everycare (East Surrey) Ltd

7 Western Parade, Woodhatch, Reigate RH2 8AU
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Top 20 award
10 51 Reviews
  • Everycare (East Surrey) Ltd, Reigate
Everycare (East Surrey) Ltd employs a range of qualified professionals, including healthcare assistants, registered nurses and support workers. A rigorous recruitment and selection programme, together with ongoing personal assessment, safeguards quality and improves client well-being.
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Care Provided by Everycare (East Surrey) Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.40 – £45.88

These prices are only a guideline, please contact Everycare (East Surrey) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jacqui Armstrong (Registered Manager)

Everycare (East Surrey) Ltd Reviews (51)

10

Everycare (East Surrey) Ltd has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years.
Over all time Everycare (East Surrey) Ltd has 51 reviews.

Overall Experience
  • 35
  • 16
  • 0
  • 0
  • 0
Date Published
  • 51
  • 3
  • 5
  • 10
  • 41
Reviewer Connection to Everycare (East Surrey) Ltd
  • 24
  • 11
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 51, showing 1-20
Review from Melissa S (Daughter of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely professional, competent care for my mother, who's partially paralysed following a stroke. The whole team are extremely caring and happy to undertake any related tasks needed. Mum says, "I couldn't be more pleased with the care and kindness of the whole staff team and the consideration they
show me". Where we've any questions or concerns, they have been promptly dealt with in a very professional manner. Would highly recommend.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, I will pass them on to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K W (Daughter of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care that our mum has received. She looks forward to seeing the carers every visit, they have all been very caring and understanding towards mum. Communication has also been great any questions we have asked have been answered quickly. It has been a peace of mind for us as a family
that our mum is safe and happy in her own home with the help of the carers.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, it is our pleasure to be able to provide care to your mum

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M A (Son of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an Amazing Team. Any concerns or anxiety regarding my mother living at home with early signs of dementia have totally evaporated. Each carer plays a fantastic role in keeping mum happy, well cared for, safe and valued whilst also keeping her dignity. Communication of needs and changing situations
has been seamless which is paramount in a progressive illness like dementia. Everycare have been faultless from each individual carer up to the Team leader. Myself and my family would highly recommend the Everycare Team.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, I will be sure to pass them on to the rest of the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K W (Son of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding help looking after my dad means I can go out when I need to. Dad is very happy with the service that they offer. The carers look after dad from washing him getting his breakfast making him comfortable at night. Thank you.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words. I will pass them on to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane A (Daughter of Client) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum received gentle and generous care from all of the carers. Thank you.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words. I will be sure to pass them on to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J G (Daughter-in-law of Client) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everycare have been excellent in every way, polite and caring to my mother-in-law making her comfortable and safe. Mum has always been happy with the care she has received and always looks forward to the visits. The care my mother-in-law has received has been second to none.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, I will pass them on to our dedicated care team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P P (Client) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice girls very helpful. The office staff are helpful. Very happy with the care provided.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, it is a pleasure to be able provide our services to you

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K L (Daughter of Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have the carers 4 times a day to assist Mum they are absolutely great and do all that needs to be done. Very helpful, friendly and do the jobs as we want. Mum seems very happy and so am I as it takes a lot off me. Couldn't be happier. The office staff are very helpful if any problems they are always
sorted straight away.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, it is our pleasure to be supporting your mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B B (Son of Client) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 95-year-old father has 3 carers each day to help with getting up, dressing washing, breakfast, lunch, medication and putting him to bed. They have gone above and beyond to make dad feel comfortable and happy in his own flat. Dad still has his sense of humour and is cheeky even at 95 years old, and
likes to chat. His carers make his day. The office staff too are great and quick to act on any changes to dad's routine, keeping me informed of everything. A big thank you to all.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, I will be sure to share them with the rest of the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H B (Daughter of Client) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding response from the care manager in facilitating mum's transition from respite care to care at home. Couldn't be happier in all aspects of mums care at such a difficult time. Thank you Everycare you have been excellent.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, we are honoured to be looking after your mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P G (Son of Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great carers, make mum feel safe and always have time to chat if they can with her. Very polite and always take time to ensure mum is looked after well.
Reply from Laura Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you for your kind words, I will pass your kind words onto the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ian P (Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have two forty-five minute visits from two different carers and both ladies fulfill my requirements most admirably. Great girls, attentive and sociable.
Reply from Laura Dunlop, Manager at Everycare (East Surrey) Ltd

Many thanks for your lovely review. I will ensure your kind words are passed to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Diana K (Wife of Client) published on 13 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Everycare staff in the office both welcoming and understanding. Most of the carers are pleasant and are good at their job, with a good sense of humour; they share a lot of laughs with my husband, who is completely bedbound. The twenty minutes the two carers spend with him is a help to me. I
have with pleasure recommended Everycare to a friend who needs help.
Reply from Laura Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you for taking the time to fill out the review. It's a pleasure to support you with your husband.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from James B (Client) assisted by family/friend published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be very efficient and friendly. And they make me a nice cup of tea and have a chat after giving me my lunch.
Reply from Laura Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you for taking the time to fill out the review. It's a pleasure to support you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Roy D (Client) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both the carers and office staff are very friendly and helpful. Punctuality could be better, but they always arrive.
Reply from Laura Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you very much for taking the time to fill out the survey.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P P (Wife of Client) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All your staff were very kind and supportive to both my husband and me.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you for taking the time to review us. It was a pleasure to support you both.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Victor L (Partner of Client) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner and I found the staff of this care company not only to be professional in their attitude towards us but also showed the human touch. We could have a laugh and joke with them and talk about their families. Apart from caring for my partner they were also concerned about my welfare and made
sure I was not overdoing things and getting unnecessarily tired.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you for this very complimentary review. I will ensure that all our staff will see this and know their care provided was valued and appreciated.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Penny A (Daughter of Client) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you need someone to care for your loved ones like it was you caring for them, then "Everycare" is the care agency for you. My only regret is that we didn't find them sooner. My mum loves you - what more can I ask! Thank you so much.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you so much for this complimentary review. I will ensure that all the staff get to see this and know that their care is valued. It was a pleasure to provide care for your family member.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A D (Daughter of Client) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and staff always tried to help where possible. During the first lockdown of 2020, the carers were amazing, under very difficult circumstances. They were working in unprecedented times and the majority of them gave 110 per cent. Not an easy role at the best of times and working with limited
knowledge of their client's ailments. Thank you to those that care; you know who you are! Warmest wishes.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you so much for this review, and I will ensure staff are aware of your appreciative comments.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V G (Husband of Client) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the Everycare staff looking after my wife and mother are both professional and caring. The head office staff also do all they can to be helpful and efficient. They all provide a high level of aid and assistance. The attending carers are very nice and considerate people.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Many thanks for your complimentary review of our service which I will share with all our staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Everycare (East Surrey) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Everycare (East Surrey) Ltd is calculated as follows: ( (60 Excellents x 5) ) ÷ 60 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (East Surrey) Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Jacqui

Jacqui Armstrong

Job Title: Registered Manager Joined: 2023

Jacqui started her care journey in 2009 and has worked in many different care settings, working with Learning disabilities, acquired brain injury, multiple sclerosis, dementia, elderly, Parkinson's and stroke, to name just a few, working in residential settings and out in the community.


Starting her care journey as a care assistant, Jacqui progressed and became the Manager for Everycare East Surrey in November 2023, becoming CQC registered in February 2024.


When she is not working, Jacqui enjoys spending time with her family, and travelling.

Frequently Asked Questions about Everycare (East Surrey) Ltd

What Type of Services does Everycare (East Surrey) Ltd offer?

Everycare (East Surrey) Ltd offers Home Care.

How many Carers does Everycare (East Surrey) Ltd employ?

Everycare (East Surrey) Ltd employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare (East Surrey) Ltd to verify any information. View our terms and conditions. Everycare (East Surrey) Ltd has an Enhanced Service - more info.