Everycare (East Surrey) Ltd

7 Western Parade, Woodhatch, Reigate RH2 8AU
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Top 20 award
9.9 57 Reviews
  • Everycare (East Surrey) Ltd, Reigate
Everycare (East Surrey) Ltd employs a well-trained, dedicated team of care workers. A rigorous recruitment and selection programme, together with ongoing professional support safeguards quality and ensures clients' well-being.
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Care Provided by Everycare (East Surrey) Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.40

These prices are only a guideline, please contact Everycare (East Surrey) Ltd to find out the exact price for your requirements.

Contact Everycare (East Surrey) Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Everycare (East Surrey) Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Jacqui Armstrong (Registered Manager)

Everycare (East Surrey) Ltd Reviews (57)

9.9

Everycare (East Surrey) Ltd has a Review Score of 9.9 (9.866) out of 10, based on 17 reviews in the last 2 years.
Over all time Everycare (East Surrey) Ltd has 57 reviews.

Overall Experience
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  • 17
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Date Published
  • 57
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  • 17
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Reviewer Connection to Everycare (East Surrey) Ltd
  • 27
  • 11
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Total of 57, showing 1-20
Review from Cathy W (Daughter of Client) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team are marvellous! Mum receives excellent care from all the carers that visit her. Jacqui is so helpful and courteous at all times. I can't recommend them enough! Since having Everycare it enables dad to take a step back and get the rest that he needs.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your lovely review, I will pass your words on to the care staff
  • Staff
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Review from T T (Daughter of Client) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been receiving care from Everycare for the last couple of months, the carers have been fantastic with mum, always making sure that she is ready for her coffee mornings on a Wednesday, her hair and make up is always done. Communication is good, carers respond positively to any notes left, giving
me reassurance that mum is being well looked after. The office are always happy for me to pop in if I ever need anyone to talk to regarding mums care
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for such a lovely review, I know that mum holds a special place in the carers hearts, I will pass your kind words on to them
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Review from Hayley J (Wife of Client) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers are really attentive and friendly. The company has a high, professional approach and are always on hand to go the extra mile no question.


Would highly recommend to anyone who is looking for a local company to look after loved ones.

Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdSuch lovely words, thank you, I will pass them on to the team
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Review from Gary B (Client) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the carers are efficient, pleasant and caring.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you, I will pass your kind words to the rest of the team
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Review from Ann G (Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everycare has been excellent right from the start, have never let me down, my main carer is always on time, and she always goes the extra mile for me. The office staff are very accommodating and will change my call with out any problem should I need to reschedule it to attend appointments.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your kind words, I will pass them on to the care team
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Review from Susan B (Client) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Everycare from September 2013 always friendly and caring are like friends more than carers some have helped me with paperwork I look forward to seeing them and the office staff are amazing nothing is to much for them if anyone asks me who are my carers I always recommend Everycare
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your kind words, we are honoured to be able to provide care for you
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Review from m B (Daughter of Client) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum looks forward to seeing her carers I know she is in safe hands . I would rate 10 out of 10 . all her carers kind and easy to talk to always any problems regards mum I know straight away. If it was not for every care mum would be in a home they allow her to stay in her home be happy .mum as struggled
since dads passing but the carers are just fantastic I would recommend to anyone looking for kind hard working honest friendly carers.i made the right choice they did doubles too when dad was hear again not a bad word from my dad loved the carers. Medication given etc you can rely on . Office manager and staff are fantastic to easy to talk to regards mums needs.thank you all .
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your kind words, all of the carers are very fond of mum, I will pass on your words to them
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Review from Melissa S (Daughter of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely professional, competent care for my mother, who's partially paralysed following a stroke. The whole team are extremely caring and happy to undertake any related tasks needed. Mum says, "I couldn't be more pleased with the care and kindness of the whole staff team and the consideration they
show me". Where we've any questions or concerns, they have been promptly dealt with in a very professional manner. Would highly recommend.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your kind words, I will pass them on to the team
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Review from K W (Daughter of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care that our mum has received. She looks forward to seeing the carers every visit, they have all been very caring and understanding towards mum. Communication has also been great any questions we have asked have been answered quickly. It has been a peace of mind for us as a family
that our mum is safe and happy in her own home with the help of the carers.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your kind words, it is our pleasure to be able to provide care to your mum
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Review from M A (Son of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an Amazing Team. Any concerns or anxiety regarding my mother living at home with early signs of dementia have totally evaporated. Each carer plays a fantastic role in keeping mum happy, well cared for, safe and valued whilst also keeping her dignity. Communication of needs and changing situations
has been seamless which is paramount in a progressive illness like dementia. Everycare have been faultless from each individual carer up to the Team leader. Myself and my family would highly recommend the Everycare Team.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your kind words, I will be sure to pass them on to the rest of the team
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Review from K W (Son of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding help looking after my dad means I can go out when I need to. Dad is very happy with the service that they offer. The carers look after dad from washing him getting his breakfast making him comfortable at night. Thank you.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your kind words. I will pass them on to the team
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Review from Jane A (Daughter of Client) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum received gentle and generous care from all of the carers. Thank you.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your kind words. I will be sure to pass them on to the team.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J G (Daughter-in-law of Client) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everycare have been excellent in every way, polite and caring to my mother-in-law making her comfortable and safe. Mum has always been happy with the care she has received and always looks forward to the visits. The care my mother-in-law has received has been second to none.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your kind words, I will pass them on to our dedicated care team
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Review from P P (Client) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice girls very helpful. The office staff are helpful. Very happy with the care provided.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your kind words, it is a pleasure to be able provide our services to you
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Review from K L (Daughter of Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have the carers 4 times a day to assist Mum they are absolutely great and do all that needs to be done. Very helpful, friendly and do the jobs as we want. Mum seems very happy and so am I as it takes a lot off me. Couldn't be happier. The office staff are very helpful if any problems they are always
sorted straight away.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your kind words, it is our pleasure to be supporting your mother.
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Review from B B (Son of Client) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 95-year-old father has 3 carers each day to help with getting up, dressing washing, breakfast, lunch, medication and putting him to bed. They have gone above and beyond to make dad feel comfortable and happy in his own flat. Dad still has his sense of humour and is cheeky even at 95 years old, and
likes to chat. His carers make his day. The office staff too are great and quick to act on any changes to dad's routine, keeping me informed of everything. A big thank you to all.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your kind words, I will be sure to share them with the rest of the team
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Review from H B (Daughter of Client) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding response from the care manager in facilitating mum's transition from respite care to care at home. Couldn't be happier in all aspects of mums care at such a difficult time. Thank you Everycare you have been excellent.
Reply from Jacqui Armstrong, Registered Manager at Everycare (East Surrey) LtdThank you for your kind words, we are honoured to be looking after your mother.
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Review from P G (Son of Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great carers, make mum feel safe and always have time to chat if they can with her. Very polite and always take time to ensure mum is looked after well.
Reply from Laura Dunlop, Manager at Everycare (East Surrey) LtdThank you for your kind words, I will pass your kind words onto the team.
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Review from Ian P (Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have two forty-five minute visits from two different carers and both ladies fulfill my requirements most admirably. Great girls, attentive and sociable.
Reply from Laura Dunlop, Manager at Everycare (East Surrey) LtdMany thanks for your lovely review. I will ensure your kind words are passed to the team.
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Review from Diana K (Wife of Client) published on 13 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Everycare staff in the office both welcoming and understanding. Most of the carers are pleasant and are good at their job, with a good sense of humour; they share a lot of laughs with my husband, who is completely bedbound. The twenty minutes the two carers spend with him is a help to me. I
have with pleasure recommended Everycare to a friend who needs help.
Reply from Laura Dunlop, Manager at Everycare (East Surrey) LtdThank you for taking the time to fill out the review. It's a pleasure to support you with your husband.
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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Everycare (East Surrey) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Everycare (East Surrey) Ltd is calculated as follows: ( (95 Excellents x 5) + (6 Goods x 4) ) ÷ 101 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Everycare (East Surrey) Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Jacqui

Jacqui Armstrong

Job Title: Registered Manager Joined: 2023

Jacqui started her care journey in 2009 and has worked in many different care settings, working with Learning disabilities, acquired brain injury, multiple sclerosis, dementia, elderly, Parkinson's and stroke, to name just a few, working in residential settings and out in the community.


Starting her care journey as a care assistant, Jacqui progressed and became the Manager for Everycare East Surrey in November 2023, becoming CQC registered in February 2024.


When she is not working, Jacqui enjoys spending time with her family, and travelling.

Frequently Asked Questions about Everycare (East Surrey) Ltd

How many Carers does Everycare (East Surrey) Ltd employ?

Everycare (East Surrey) Ltd employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare (East Surrey) Ltd to verify any information. View our terms and conditions. Everycare (East Surrey) Ltd has an Enhanced Service - more info.