Everycare (East Surrey) Ltd

Everycare has cared for my mother from needing a short visit a day through to full-time live-in care over a three year period. Not only has the care been excellent and reliable at all times, they have also guided us through the increasing need for care and dealing with various agencies to ensure the best care at all times for my mother. Any difficulties or problems have been dealt with quickly and with excellent communication so we have known what is happening at all times. Without fail, the carers have been kind and caring and very competent. I cannot recommend them enough. I don't know how we would have coped with the progression of her need for care without them.

I would happily recommend them.

We want to keep our Mother in her own home for as long as possible and feel that we have every chance given the care and professionalism of the company.

My friend has twenty years of good service and as her needs increased, she got devoted care. She had a wonderful rapport with all her carers and because she remained so cheerful, they could not do enough for her. In addition, I can applaud all of her 'girls' for their honesty and integrity.

Without Everycare my Mother would not have been able to stay in her home as was her wish. They provided service above and beyond, including bringing her fish and chips! They cared for my Mum with dignity and above all caring, every one of the girls, without exception, were excellent and I would have no hesitation in recommending them for personal and gentleness in their approach to awkward situations. Any concerns were dealt with swiftly and competently. A true caring company, compassionate and a wonderful team of girls. Thank you for everything.

I would especially like to thank the staff.

The lovely ladies from Everycare looked after my mum for ten years. It started with just one visit a day to get her lunch and ended with two carers at a time, calling in four times a day. Of course, occasionally they didn't get things right, but a phone call from my mum or me always got things sorted. Her last few weeks were not good. She insisted on staying in her own home but she received sympathetic and dignified care right up to the end.

My Mother had 4 visits a day by Everycare, the care she received was excellent, with some of the carers going above and beyond what was expected. I got to know a few of them and they were very friendly and caring. I would definitely recommend Everycare to anyone who needed carers. I also found the office staff very helpful if I needed to telephone them.

Everycare have provided care for my mother for the last 2 years. In the early days it was just 1 call in the mornings, increasing to 4 half hour calls in the last few months. The carers have always given the care we asked for in a polite, friendly and efficient way. They have called for assistance from a doctor or paramedic when needed and always contacted me if there were any concerns.

Everycare have given me peace of mind, knowing my mother was always well attended to.

I would recommend them to anyone looking for extra care for their loved ones.

Office staff very helpful and accommodating. They react quickly to problems and issues and sort them out well. A good team ethic.

However, not all carers are as good as I would like. Sometimes too quick and don't also do the tasks as requested.

Others are really lovely and always caring.

Overall Everycare (East Surrey) provided a reliable and good standard of care over a 6 year period. Most of the staff were caring and considerate whilst a handful were excellent, likewise, a couple were very good. We had no worries with the service and the manager seemed always to be on the top of the running of the office etc.

Everycare visited my mother who was living in sheltered accommodation but gradually losing confidence in everyday life due to Alzheimer's and dementia. Everycare assisted her with her medication and general welfare for approx 1 hour a day. We found Everycare to be caring and considerate and would keep us informed on my mothers worsening condition. Everycare was in particular very good with mum having built up a good and caring relationship with her.

The care my Aunt received from Everycare in the last few years of her life was second to none. The manager and carers were very supportive of my Aunt and myself when she returned home after a long spell in hospital last year. I have to say if my mum lived nearer I would change her carers to Everycare at a drop of a hat.

Having used previous care providers, I cannot say how pleased we now are to have Everycare look after my mother. They show professionalism and compassion when the attitude by my mother does not always warrant it. They go out of their way to accommodate her needs in a dignified manner and as a family, we felt confident that she is well looked after. The care ladies quickly get to know how she likes things done and do their best to keep her happy as well as her basic needs met. Care teams get a lot of bad press, but they obviously haven't used Everycare.

Overall, I found the standard of care offered to my mother was excellent. The management are very competent and always willing to help, whilst many of the carers went above and beyond the call of duty to offer extra support when needed. I would have no hesitation in recommending Everycare to others and I am very grateful for all their help and assistance.

Everycare carers assisted my mother to get washed and dressed on a daily basis until she died a month ago. Over the years she received wonderful care and attention from all her regular carers, all of whom were friendly, compassionate and caring. Although I was very protective of my mother I was happy to trust them with her care.

They were excellent to deal with, provided a reliable program of home visits, and were always flexible when circumstances changed. Their home visit carers were friendly, compassionate and caring. We were very happy with them.

Everycare have provided everything we asked of them. This was delivered with kindness and humour. My parents were sometimes difficult but they were always patient with them. They were able to enjoy a joke with them and the whole experience was fair, patient and caring.

I cannot speak too highly of the service provided by Everydcare.

Overall I was satisfied with the service provided. The standard of care provided varied according to which carers attended. there were about six to eight carers who were excellent and went above and beyond what we expected, on the other hand there were some who did the bare minimum, also sometimes the time keeping wasn't up to scratch. the staff in the office were very approachable and friendly.