Everycare (East Surrey) Ltd

7 Western Parade, Woodhatch, Reigate RH2 8AU
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Top 20 award
9.9 58 Reviews
  • Everycare (East Surrey) Ltd, Reigate
Everycare (East Surrey) Ltd employs a well-trained, dedicated team of care workers. A rigorous recruitment and selection programme, together with ongoing professional support safeguards quality and ensures clients' well-being.
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Care Provided by Everycare (East Surrey) Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.40
The price(s) shown are provided by the agency. Contact Everycare (East Surrey) Ltd for full pricing details and T&Cs.

Contact Everycare (East Surrey) Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Everycare (East Surrey) Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Jacqui Armstrong (Registered Manager)

Everycare (East Surrey) Ltd Reviews (58)

9.9

Everycare (East Surrey) Ltd has a Review Score of 9.9 (9.894) out of 10, based on 18 reviews in the last 2 years.
Over all time Everycare (East Surrey) Ltd has 58 reviews.

Overall Experience
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Date Published
  • 58
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Reviewer Connection to Everycare (East Surrey) Ltd
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Total of 58, showing 21-40
Review from Diana K (Wife of Client) published on 13 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Everycare staff in the office both welcoming and understanding. Most of the carers are pleasant and are good at their job, with a good sense of humour; they share a lot of laughs with my husband, who is completely bedbound. The twenty minutes the two carers spend with him is a help to me. I
have with pleasure recommended Everycare to a friend who needs help.
Reply from Laura Dunlop, Manager at Everycare (East Surrey) LtdThank you for taking the time to fill out the review. It's a pleasure to support you with your husband.
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Review from James B (Client) assisted by family/friend published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be very efficient and friendly. And they make me a nice cup of tea and have a chat after giving me my lunch.
Reply from Laura Dunlop, Manager at Everycare (East Surrey) LtdThank you for taking the time to fill out the review. It's a pleasure to support you.
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Review from Roy D (Client) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both the carers and office staff are very friendly and helpful. Punctuality could be better, but they always arrive.
Reply from Laura Dunlop, Manager at Everycare (East Surrey) LtdThank you very much for taking the time to fill out the survey.
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Review from P P (Wife of Client) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All your staff were very kind and supportive to both my husband and me.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) LtdThank you for taking the time to review us. It was a pleasure to support you both.
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Review from Victor L (Partner of Client) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner and I found the staff of this care company not only to be professional in their attitude towards us but also showed the human touch. We could have a laugh and joke with them and talk about their families. Apart from caring for my partner they were also concerned about my welfare and made
sure I was not overdoing things and getting unnecessarily tired.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) LtdThank you for this very complimentary review. I will ensure that all our staff will see this and know their care provided was valued and appreciated.
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Review from Penny A (Daughter of Client) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you need someone to care for your loved ones like it was you caring for them, then "Everycare" is the care agency for you. My only regret is that we didn't find them sooner. My mum loves you - what more can I ask! Thank you so much.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) LtdThank you so much for this complimentary review. I will ensure that all the staff get to see this and know that their care is valued. It was a pleasure to provide care for your family member.
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Review from A D (Daughter of Client) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and staff always tried to help where possible. During the first lockdown of 2020, the carers were amazing, under very difficult circumstances. They were working in unprecedented times and the majority of them gave 110 per cent. Not an easy role at the best of times and working with limited
knowledge of their client's ailments. Thank you to those that care; you know who you are! Warmest wishes.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) LtdThank you so much for this review, and I will ensure staff are aware of your appreciative comments.
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Review from V G (Husband of Client) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the Everycare staff looking after my wife and mother are both professional and caring. The head office staff also do all they can to be helpful and efficient. They all provide a high level of aid and assistance. The attending carers are very nice and considerate people.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) LtdMany thanks for your complimentary review of our service which I will share with all our staff.
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Review from Catherine I (Daughter of Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are delighted with the care our mother receives. They are very good at contacting us/doctor if they have any concerns, and we feel she is in safe and caring hands.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) LtdIt is reassuring that you as a family feel safe that your Mother is being cared for in a way that meets her needs. Thank you for taking the time to complete this review.
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Review from G W (Daughter-in-law of Client) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everycare has provided support, care and companionship for my mother-in-law. She has formed good relationships with the ladies who look after her. These relationships are stronger with the carers who visit her regularly as she becomes anxious sometimes. We have found communication with Everycare good
so we can buy food/supplies that are needed. It is a comfort to know she is well looked after and her needs are being met.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) LtdIt's always valuable to have feedback about the service provided by Everycare and your review will be shared with the Everycare staff. Thank you.
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Review from Christine (Daughter of Client) published on 16 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's main carer has been absolutely brilliant. She engages with Mum and manages Mum when she can be a bit difficult. The service is always flexible to meet needs, sometimes at short notice for appointments etc. Very happy with both care and overall management and accessibility of staff.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) LtdThank you for taking the time to submit this positive, complimentary review. Everycare values your feedback, and I will share this with our staff to know that their care has had such an impact on your relative and yourself.
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Review from David R (Son of Client) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From start to finish Everycare have been amazing. The plan set up for Mum was flexible and considerate. Everyone that we dealt with was kind and extremely thoughtful of Mums needs. The carers were lovely, and Mum loved seeing them. One lady has been particularly helpful to me. Thank you so much.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) LtdThank you for taking the time to write this review. I will ensure that all the care workers who were involved in the care of your relative are informed of your complimentary and appreciative review.
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Review from A H (Son of Client) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The support of Everycare East Surrey allowed my father to stay in his own home as he became less able to look after himself. The staff adapted well to his changing needs and at all times treated him with respect and dignity. There were inevitably some difficulties on occasions, but the experience of
the Everycare management team meant that these were quickly addressed.
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Review from E H (Daughter of Client) published on 10 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased to recommend Everycare. My father received care every morning for four and a half years to help him get showered, dressed, have breakfast and take his medication. Latterly this was extended to and evening visits to help him get ready for bed. The service was reliable, and the staff
caring and helpful, treating Dad with dignity and respect.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) LtdThank you so much for taking the time to write this positive review. It was a pleasure to care for your Father for such a long time and all the staff will miss him.
Gill Dunlop RN
Registered Manager
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Review from S T (Daughter of Client) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had support from Everycare for nearly 4 years. The care was gradually increased as Mum became more dependent. The agency's strength is having carers who live locally to the service user visiting. Management were responsive to arrange shifts to allow carers that Mum particularly bonded with to attend
regularly. I was encouraged to discuss any difficulties with the office so that they could be resolved.
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Review from C W (Daughter of Client) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff and management of Everycare highly enough. They cared for my mum for the last two years of her life during her, progressively, bad dementia, and the support, understanding, tenderness and genuine affection shown gave the family tremendous peace and comfort. Everyone went over
and above their responsibilities to ensure that my dad also received care, and the staff became like family. I can't thank them enough for allowing my mum to be at home with dad until her peaceful end. I must also praise Everycare's loyalty and commitment to my parents in the face of, sometimes, very difficult circumstances at the house. They truly deserve my admiration and immense gratitude. We could not have managed without them. Thank you!
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Review from Tina W (Daughter of Client) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been with Everycare since July 2018. From the moment I walked into their office, I knew Mum would be in good hands. All staff are so helpful and friendly. If there's a problem they call me straight away. Mum's health and wellbeing have improved significantly. She has a morning visit for meds,
shower etc., and an evening visit for supper. It's given myself and my sister peace of mind, but most importantly Mum looks forward to her 'chats' and is happy again.
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Review from Gill W (Daughter of Client) published on 1 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everycare has cared for my mother from needing a short visit a day through to full-time live-in care over a three year period. Not only has the care been excellent and reliable at all times, they have also guided us through the increasing need for care and dealing with various agencies to ensure the
best care at all times for my mother. Any difficulties or problems have been dealt with quickly and with excellent communication so we have known what is happening at all times. Without fail, the carers have been kind and caring and very competent. I cannot recommend them enough. I don't know how we would have coped with the progression of her need for care without them.
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Review from Iain R (Son of Client) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everycare was immediately welcoming and helpful and put a plan in place for my Mum straight away.
They cared for my mother 3 times a day for seven months.
The management of the agency are very experienced and knowledgeable.
Individual carers logged every visit and noted all that was done on each
visit.
I would happily recommend them.
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Review from Richard W (Son of Client) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been using Everycare for more than three years now to make regular visits to our Mother.
Our Mother's dementia and physical wellbeing have got progressively worse over this time and the care needs have increased accordingly.
When we have needed things to be stepped up the company have accommodated
us well.
The care our Mother receives from her usual/regular carer has been outstanding.
We want to keep our Mother in her own home for as long as possible and feel that we have every chance given the care and professionalism of the company.
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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Everycare (East Surrey) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Everycare (East Surrey) Ltd is calculated as follows: ( (101 Excellents x 5) + (6 Goods x 4) ) ÷ 107 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Everycare (East Surrey) Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Jacqui

Jacqui Armstrong

Job Title: Registered Manager Joined: 2023

Jacqui started her care journey in 2009 and has worked in many different care settings, working with Learning disabilities, acquired brain injury, multiple sclerosis, dementia, elderly, Parkinson's and stroke, to name just a few, working in residential settings and out in the community.


Starting her care journey as a care assistant, Jacqui progressed and became the Manager for Everycare East Surrey in November 2023, becoming CQC registered in February 2024.


When she is not working, Jacqui enjoys spending time with her family, and travelling.

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