Everycare (East Surrey) Ltd

I found Everycare staff in the office both welcoming and understanding. Most of the carers are pleasant and are good at their job, with a good sense of humour; they share a lot of laughs with my husband, who is completely bedbound. The twenty minutes the two carers spend with him is a help to me. I have with pleasure recommended Everycare to a friend who needs help.

I have found all the staff to be very efficient and friendly. And they make me a nice cup of tea and have a chat after giving me my lunch.

Both the carers and office staff are very friendly and helpful. Punctuality could be better, but they always arrive.

All your staff were very kind and supportive to both my husband and me.

My partner and I found the staff of this care company not only to be professional in their attitude towards us but also showed the human touch. We could have a laugh and joke with them and talk about their families. Apart from caring for my partner they were also concerned about my welfare and made sure I was not overdoing things and getting unnecessarily tired.

If you need someone to care for your loved ones like it was you caring for them, then "Everycare" is the care agency for you. My only regret is that we didn't find them sooner. My mum loves you - what more can I ask! Thank you so much.

The management and staff always tried to help where possible. During the first lockdown of 2020, the carers were amazing, under very difficult circumstances. They were working in unprecedented times and the majority of them gave 110 per cent. Not an easy role at the best of times and working with limited knowledge of their client's ailments. Thank you to those that care; you know who you are! Warmest wishes.

All the Everycare staff looking after my wife and mother are both professional and caring. The head office staff also do all they can to be helpful and efficient. They all provide a high level of aid and assistance. The attending carers are very nice and considerate people.

As a family, we are delighted with the care our mother receives. They are very good at contacting us/doctor if they have any concerns, and we feel she is in safe and caring hands.

Everycare has provided support, care and companionship for my mother-in-law. She has formed good relationships with the ladies who look after her. These relationships are stronger with the carers who visit her regularly as she becomes anxious sometimes. We have found communication with Everycare good so we can buy food/supplies that are needed. It is a comfort to know she is well looked after and her needs are being met.

My mum's main carer has been absolutely brilliant. She engages with Mum and manages Mum when she can be a bit difficult. The service is always flexible to meet needs, sometimes at short notice for appointments etc. Very happy with both care and overall management and accessibility of staff.

From start to finish Everycare have been amazing. The plan set up for Mum was flexible and considerate. Everyone that we dealt with was kind and extremely thoughtful of Mums needs. The carers were lovely, and Mum loved seeing them. One lady has been particularly helpful to me. Thank you so much.

The support of Everycare East Surrey allowed my father to stay in his own home as he became less able to look after himself. The staff adapted well to his changing needs and at all times treated him with respect and dignity. There were inevitably some difficulties on occasions, but the experience of the Everycare management team meant that these were quickly addressed.

I am very pleased to recommend Everycare. My father received care every morning for four and a half years to help him get showered, dressed, have breakfast and take his medication. Latterly this was extended to and evening visits to help him get ready for bed. The service was reliable, and the staff caring and helpful, treating Dad with dignity and respect.

Mum had support from Everycare for nearly 4 years. The care was gradually increased as Mum became more dependent. The agency's strength is having carers who live locally to the service user visiting. Management were responsive to arrange shifts to allow carers that Mum particularly bonded with to attend regularly. I was encouraged to discuss any difficulties with the office so that they could be resolved.

I cannot praise the staff and management of Everycare highly enough. They cared for my mum for the last two years of her life during her, progressively, bad dementia, and the support, understanding, tenderness and genuine affection shown gave the family tremendous peace and comfort. Everyone went over and above their responsibilities to ensure that my dad also received care, and the staff became like family. I can't thank them enough for allowing my mum to be at home with dad until her peaceful end. I must also praise Everycare's loyalty and commitment to my parents in the face of, sometimes, very difficult circumstances at the house. They truly deserve my admiration and immense gratitude. We could not have managed without them. Thank you!

Mum has been with Everycare since July 2018. From the moment I walked into their office, I knew Mum would be in good hands. All staff are so helpful and friendly. If there's a problem they call me straight away. Mum's health and wellbeing have improved significantly. She has a morning visit for meds, shower etc., and an evening visit for supper. It's given myself and my sister peace of mind, but most importantly Mum looks forward to her 'chats' and is happy again.

Everycare has cared for my mother from needing a short visit a day through to full-time live-in care over a three year period. Not only has the care been excellent and reliable at all times, they have also guided us through the increasing need for care and dealing with various agencies to ensure the best care at all times for my mother. Any difficulties or problems have been dealt with quickly and with excellent communication so we have known what is happening at all times. Without fail, the carers have been kind and caring and very competent. I cannot recommend them enough. I don't know how we would have coped with the progression of her need for care without them.

I would happily recommend them.

We want to keep our Mother in her own home for as long as possible and feel that we have every chance given the care and professionalism of the company.