Everycare (East Surrey) Ltd

7 Western Parade, Woodhatch, Reigate RH2 8AU
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Top 20 award
10 51 Reviews
  • Everycare (East Surrey) Ltd, Reigate
Everycare (East Surrey) Ltd employs a range of qualified professionals, including healthcare assistants, registered nurses and support workers. A rigorous recruitment and selection programme, together with ongoing personal assessment, safeguards quality and improves client well-being.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.40 – £45.88

These prices are only a guideline, please contact Everycare (East Surrey) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jacqui Armstrong (Registered Manager)

Everycare (East Surrey) Ltd Reviews (51)

10

Everycare (East Surrey) Ltd has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years.
Over all time Everycare (East Surrey) Ltd has 51 reviews.

Overall Experience
  • 35
  • 16
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Date Published
  • 51
  • 4
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  • 10
  • 41
Reviewer Connection to Everycare (East Surrey) Ltd
  • 24
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  • 5
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Total of 51, showing 21-40
Review from Catherine I (Daughter of Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are delighted with the care our mother receives. They are very good at contacting us/doctor if they have any concerns, and we feel she is in safe and caring hands.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

It is reassuring that you as a family feel safe that your Mother is being cared for in a way that meets her needs. Thank you for taking the time to complete this review.

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Review from G W (Daughter-in-law of Client) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everycare has provided support, care and companionship for my mother-in-law. She has formed good relationships with the ladies who look after her. These relationships are stronger with the carers who visit her regularly as she becomes anxious sometimes. We have found communication with Everycare good
so we can buy food/supplies that are needed. It is a comfort to know she is well looked after and her needs are being met.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

It's always valuable to have feedback about the service provided by Everycare and your review will be shared with the Everycare staff. Thank you.

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Review from S B (Client) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had Everycare for over 7 years and love everyone that comes into me. They are efficient and professional plus they are very friendly.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Everycare appreciates such positive feedback about your long experience with having Care calls.

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Review from Christine (Daughter of Client) published on 16 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's main carer has been absolutely brilliant. She engages with Mum and manages Mum when she can be a bit difficult. The service is always flexible to meet needs, sometimes at short notice for appointments etc. Very happy with both care and overall management and accessibility of staff.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you for taking the time to submit this positive, complimentary review. Everycare values your feedback, and I will share this with our staff to know that their care has had such an impact on your relative and yourself.

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Review from David R (Son of Client) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From start to finish Everycare have been amazing. The plan set up for Mum was flexible and considerate. Everyone that we dealt with was kind and extremely thoughtful of Mums needs. The carers were lovely, and Mum loved seeing them. One lady has been particularly helpful to me. Thank you so much.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you for taking the time to write this review. I will ensure that all the care workers who were involved in the care of your relative are informed of your complimentary and appreciative review.

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Review from A H (Son of Client) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The support of Everycare East Surrey allowed my father to stay in his own home as he became less able to look after himself. The staff adapted well to his changing needs and at all times treated him with respect and dignity. There were inevitably some difficulties on occasions, but the experience of
the Everycare management team meant that these were quickly addressed.
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Review from E H (Daughter of Client) published on 10 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased to recommend Everycare. My father received care every morning for four and a half years to help him get showered, dressed, have breakfast and take his medication. Latterly this was extended to and evening visits to help him get ready for bed. The service was reliable, and the staff
caring and helpful, treating Dad with dignity and respect.
Reply from Gill Dunlop, Manager at Everycare (East Surrey) Ltd

Thank you so much for taking the time to write this positive review. It was a pleasure to care for your Father for such a long time and all the staff will miss him.
Gill Dunlop RN
Registered Manager

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Review from S T (Daughter of Client) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had support from Everycare for nearly 4 years. The care was gradually increased as Mum became more dependent. The agency's strength is having carers who live locally to the service user visiting. Management were responsive to arrange shifts to allow carers that Mum particularly bonded with to attend
regularly. I was encouraged to discuss any difficulties with the office so that they could be resolved.
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Review from C W (Daughter of Client) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff and management of Everycare highly enough. They cared for my mum for the last two years of her life during her, progressively, bad dementia, and the support, understanding, tenderness and genuine affection shown gave the family tremendous peace and comfort. Everyone went over
and above their responsibilities to ensure that my dad also received care, and the staff became like family. I can't thank them enough for allowing my mum to be at home with dad until her peaceful end. I must also praise Everycare's loyalty and commitment to my parents in the face of, sometimes, very difficult circumstances at the house. They truly deserve my admiration and immense gratitude. We could not have managed without them. Thank you!
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Review from Tina W (Daughter of Client) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been with Everycare since July 2018. From the moment I walked into their office, I knew Mum would be in good hands. All staff are so helpful and friendly. If there's a problem they call me straight away. Mum's health and wellbeing have improved significantly. She has a morning visit for meds,
shower etc., and an evening visit for supper. It's given myself and my sister peace of mind, but most importantly Mum looks forward to her 'chats' and is happy again.
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Review from Gill W (Daughter of Client) published on 1 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everycare has cared for my mother from needing a short visit a day through to full-time live-in care over a three year period. Not only has the care been excellent and reliable at all times, they have also guided us through the increasing need for care and dealing with various agencies to ensure the
best care at all times for my mother. Any difficulties or problems have been dealt with quickly and with excellent communication so we have known what is happening at all times. Without fail, the carers have been kind and caring and very competent. I cannot recommend them enough. I don't know how we would have coped with the progression of her need for care without them.
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Review from Iain R (Son of Client) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everycare was immediately welcoming and helpful and put a plan in place for my Mum straight away.
They cared for my mother 3 times a day for seven months.
The management of the agency are very experienced and knowledgeable.
Individual carers logged every visit and noted all that was done on each
visit.
I would happily recommend them.
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Review from Richard W (Son of Client) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been using Everycare for more than three years now to make regular visits to our Mother.
Our Mother's dementia and physical wellbeing have got progressively worse over this time and the care needs have increased accordingly.
When we have needed things to be stepped up the company have accommodated
us well.
The care our Mother receives from her usual/regular carer has been outstanding.
We want to keep our Mother in her own home for as long as possible and feel that we have every chance given the care and professionalism of the company.
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Review from Patricia L (Friend of Client) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has twenty years of good service and as her needs increased, she got devoted care. She had a wonderful rapport with all her carers and because she remained so cheerful, they could not do enough for her. In addition, I can applaud all of her 'girls' for their honesty and integrity.
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Review from Viv H (Daughter of Client) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without Everycare my Mother would not have been able to stay in her home as was her wish. They provided service above and beyond, including bringing her fish and chips! They cared for my Mum with dignity and above all caring, every one of the girls, without exception, were excellent and I would have
no hesitation in recommending them for personal and gentleness in their approach to awkward situations. Any concerns were dealt with swiftly and competently. A true caring company, compassionate and a wonderful team of girls. Thank you for everything.
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Review from L K (Daughter of Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and carers from the East Surrey branch went above and beyond for my mother meaning she could remain at home until the end. Most importantly they gave relief to my 91-year-old father who was caring 24/7.
I would especially like to thank the staff.
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Review from Pam D (Daughter of Client) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The lovely ladies from Everycare looked after my mum for ten years. It started with just one visit a day to get her lunch and ended with two carers at a time, calling in four times a day. Of course, occasionally they didn't get things right, but a phone call from my mum or me always got things sorted.
Her last few weeks were not good. She insisted on staying in her own home but she received sympathetic and dignified care right up to the end.
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Review from Carole K (Daughter of Client) published on 12 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother had 4 visits a day by Everycare, the care she received was excellent, with some of the carers going above and beyond what was expected. I got to know a few of them and they were very friendly and caring. I would definitely recommend Everycare to anyone who needed carers. I also found the
office staff very helpful if I needed to telephone them.
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Review from Sue A (Daughter of Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everycare have provided care for my mother for the last 2 years. In the early days it was just 1 call in the mornings, increasing to 4 half hour calls in the last few months. The carers have always given the care we asked for in a polite, friendly and efficient way. They have called for assistance from
a doctor or paramedic when needed and always contacted me if there were any concerns.


Everycare have given me peace of mind, knowing my mother was always well attended to.


I would recommend them to anyone looking for extra care for their loved ones.

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Review from P H (Daughter of Client) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Office staff very helpful and accommodating. They react quickly to problems and issues and sort them out well. A good team ethic.


However, not all carers are as good as I would like. Sometimes too quick and don't also do the tasks as requested.


Others are really lovely and always caring.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Everycare (East Surrey) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Everycare (East Surrey) Ltd is calculated as follows: ( (60 Excellents x 5) ) ÷ 60 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (East Surrey) Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Jacqui

Jacqui Armstrong

Job Title: Registered Manager Joined: 2023

Jacqui started her care journey in 2009 and has worked in many different care settings, working with Learning disabilities, acquired brain injury, multiple sclerosis, dementia, elderly, Parkinson's and stroke, to name just a few, working in residential settings and out in the community.


Starting her care journey as a care assistant, Jacqui progressed and became the Manager for Everycare East Surrey in November 2023, becoming CQC registered in February 2024.


When she is not working, Jacqui enjoys spending time with her family, and travelling.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare (East Surrey) Ltd to verify any information. View our terms and conditions. Everycare (East Surrey) Ltd has an Enhanced Service - more info.