What Type of Services does Gateway Care Services Ltd offer?

Gateway Care Services Ltd offers Home Care.

How many Carers does Gateway Care Services Ltd employ?

Gateway Care Services Ltd employs 150 carers.

Gateway Care Services Ltd, Thames Inovation Centre, 2 Veridion way, Erith, London DA18 4AL

Gateway Care Services Ltd

Thames Inovation Centre, 2 Veridion way, Erith DA18 4AL

8 Reviews

Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Review from David I (Client) assisted by family/friend published on 25 July 2016 Submitted via Postal Card • Report

Overall Experience

We have been in contact with you on several occasions and have never had a response of any outcomes. Mistakes have been made, thankfully no serious outcomes have occurred thankfully. Therefore we have come to an arrangement with family to take over from this company, so we no longer need your visits.

Any care will be provided by family.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Linda P (Daughter of Client) published on 22 July 2016 Submitted via Postal Card • Report

Overall Experience

The degree of care and support given varies considerably on who the carer is. Some are there for half an hour and some do fifteenth minutes. Most do as little as possible and do not ask if my father needs or wants anything else doing for him. They leave the kitchen untidy, only have a plate or bowl

or spoon and a cup of to wash up, but that's never done. Bin bags are also left overflowing when they could deposit them in the wheelie bin on their way out. No personal care given.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from A B (Daughter of Client) published on 21 July 2016 Submitted via Postal Card • Report

Overall Experience

The main carer who looked after my mum 2 times a day, 5 times a week was quite rough when handling her and was not hygienic in treating her sanitary towels, and often left them on her floor with underwear and left. After complaints she was replaced by a carer, who was caring and considerate when caring

for my mum. Unfortunately she left, with no explanation, and the previous carer returned, much to the terror of my mum.
My mum fell in her care in the bathroom, but did not record it in the book. At the weekend a different carer came who was also professional and kind. I found it insensitive to send the previous carer back after several complaints. When the carer reported my mum was weaker and needed more support, agency did send someone within a week to reassess her care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Sandra W (Daughter of Client) published on 19 July 2016 Submitted via Postal Card • Report

Overall Experience

The care that has been provided to my father is ok! However I do feel that if the carer is paid for half an hour they should spend that time with the client. I feel that they should spend the quality time with them, prompting them to eat, talking, personal hygiene duties could all be carried out.
From

my experience most of the carers make a cup of tea, record that they wash dishes, (how can they, they never made food so there was nothing to wash up!). In their record of events book, they recorded a half an hour visit, but in reality it was 5 or 10 minutes. Only one carer spent time with my father encouraging him to eat, preparing foods and using the half an hour effectively! He is a real credit to the company.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Barbara C (Client) published on 12 July 2016 Submitted via Postal Card • Report

Overall Experience

Carer seems to need to rush when washing, dressing etc, as I'm definitely slower now.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Pelham O (Client) published on 12 July 2016 Submitted via Postal Card • Report

Overall Experience

Mostly good, however broom cupboard door and hatch door do not match the cabinets and handles are needed for cupboard door, apart from that very pleased.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Hazel C (Client) published on 11 July 2016 Submitted via Postal Card • Report

Overall Experience

In the main pretty good. However I do find it disconcerting to find that I often don't know who is going to appear at my front door. I have my main carer who is very good and then the next day she'll be sent to another area for 2 or 3 days while I sometimes have a couple of different girls for that

period but I am not told who they might be. Most are very friendly but one or two are somewhat taciturn, their work is OK. Communication between office and client should be improved e/g when a carer will be late. Most of the girls are charming.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Robert B (Husband of Client) published on 11 July 2016 Submitted via Postal Card • Report

Overall Experience

My wife is very satisfied with the carers who visit her 3 times each day for 5 days each week.
However the carers who cover these two on their 2 days off each week fall well below the standard and the individuals have been varied on several occasions without warning.
The current position is that whereas

the main carers are totally trusted by my wife, the other replacement carers often are not fully acquainted with procedures and consequently do not have the trust of my wife and involve me - often where I have to assist or remind.