Gateway Care Services Ltd

Thames Inovation Centre, 2 Veridion way, Erith DA18 4AL

Owner : Gateway Care Services

Person in charge: Saeed Omer (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Number of Carers: 150

Staff Languages (other than English): Hindi, Polish, Romanian, Slovak, Urdu

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Gateway Care Services Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 5.2 (maximum of 10) for Gateway Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.2 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Gateway Care Services Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.239 for Gateway Care Services Ltd is calculated as follows: ( (6 Excellents x 5) + (14 Goods x 4) + (12 Satisfactorys x 3) + (13 Poors x 2) + (1 Very Poors x 1) ) ÷ 46 Ratings = 3.239

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 2 Points relating to the number of positive Reviews for Gateway Care Services Ltd is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4 then divided by 2 = 2.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

5.2 Gateway Care Services Ltd has a Review Score of 5.2 (5.239) from 8 Reviews

Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    3
  • Poor
    2
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gateway Care Services Ltd?

  • Extremely LIKELY
    1
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    4
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Gateway Care Services Ltd

  • Client / Service User
    4
  • Daughter of Client/Service User
    3
  • Husband of Client/Service User
    1

We have been in contact with you on several occasions and have never had a response of any outcomes. Mistakes have been made, thankfully no serious outcomes have occurred thankfully. Therefore we have come to an arrangement with family to take over from this company, so we no longer need your visits. Any care will be provided by family.

How likely would you be to recommend Gateway Care Services Ltd? Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   2.2 out of 5

Carer seems to need to rush when washing, dressing etc, as I'm definitely slower now.

How likely would you be to recommend Gateway Care Services Ltd? Neither Unlikely or Likely

Overall Standard

Staff

Care / Support

Management

Value for Money

Average Rating:   2.8 out of 5

Mostly good, however broom cupboard door and hatch door do not match the cabinets and handles are needed for cupboard door, apart from that very pleased.

How likely would you be to recommend Gateway Care Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

The main carer who looked after my mum 2 times a day, 5 times a week was quite rough when handling her and was not hygienic in treating her sanitary towels, and often left them on her floor with underwear and left. After complaints she was replaced by a carer, who was caring and considerate when caring for my mum. Unfortunately she left, with no explanation, and the previous carer returned, much to the terror of my mum.
My mum fell in her care in the bathroom, but did not record it in the book. At the weekend a different carer came who was also professional and kind. I found it insensitive to send the previous carer back after several complaints. When the carer reported my mum was weaker and needed more support, agency did send someone within a week to reassess her care.

How likely would you be to recommend Gateway Care Services Ltd? Neither Unlikely or Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   2.3 out of 5

The degree of care and support given varies considerably on who the carer is. Some are there for half an hour and some do fifteenth minutes. Most do as little as possible and do not ask if my father needs or wants anything else doing for him. They leave the kitchen untidy, only have a plate or bowl or spoon and a cup of to wash up, but that's never done. Bin bags are also left overflowing when they could deposit them in the wheelie bin on their way out. No personal care given.

How likely would you be to recommend Gateway Care Services Ltd? Neither Unlikely or Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.2 out of 5

The care that has been provided to my father is ok! However I do feel that if the carer is paid for half an hour they should spend that time with the client. I feel that they should spend the quality time with them, prompting them to eat, talking, personal hygiene duties could all be carried out.
From my experience most of the carers make a cup of tea, record that they wash dishes, (how can they, they never made food so there was nothing to wash up!). In their record of events book, they recorded a half an hour visit, but in reality it was 5 or 10 minutes. Only one carer spent time with my father encouraging him to eat, preparing foods and using the half an hour effectively! He is a real credit to the company.

How likely would you be to recommend Gateway Care Services Ltd? Neither Unlikely or Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   2.8 out of 5

In the main pretty good. However I do find it disconcerting to find that I often don't know who is going to appear at my front door. I have my main carer who is very good and then the next day she'll be sent to another area for 2 or 3 days while I sometimes have a couple of different girls for that period but I am not told who they might be. Most are very friendly but one or two are somewhat taciturn, their work is OK. Communication between office and client should be improved e/g when a carer will be late. Most of the girls are charming.

How likely would you be to recommend Gateway Care Services Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

My wife is very satisfied with the carers who visit her 3 times each day for 5 days each week.
However the carers who cover these two on their 2 days off each week fall well below the standard and the individuals have been varied on several occasions without warning.
The current position is that whereas the main carers are totally trusted by my wife, the other replacement carers often are not fully acquainted with procedures and consequently do not have the trust of my wife and involve me - often where I have to assist or remind.

How likely would you be to recommend Gateway Care Services Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.7 out of 5

Submit a Review for Gateway Care Services Ltd

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the home care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the home care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to home care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are no awards/recognitions posted yet for Gateway Care Services Ltd

Job Vacancies

Staff Profiles

There are no staff profiles posted yet