Over all time Home Care and Reablement Team - Waterside House has 1 review.
Overall Experience
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Date Published
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Reviewer Connection to Home Care and Reablement Team - Waterside House
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Review from Pam J (Daughter of Client) published on 14 November 2016
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother, who received the care cannot praise the service highly enough. The care, put in place by a social worker at the hospital, meant that my mother who lives alone, bathroom and bedroom upstairs without a stair lift was able to leave hospital 8 days after receiving a hip operation. It gave both
her and us peace of mind, knowing that carers would be checking on her regularly.
The carers as a team were both professional and friendly, giving support and encouragement to enable my mother to gradually resume her personal care and tasks independently. The service was reduced from 4 visits a day, with my mother's agreement, gradually during the latter few weeks as she became more confident and recovered from her operation. At all times every single member of the team was supportive and offered advice on tasks and general help and care. This service has been a godsend to enable my mother to continue independent living.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
2 Jul 2021
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Home Care and Reablement Team - Waterside House
What Type of Services does Home Care and Reablement Team - Waterside House offer?
Home Care and Reablement Team - Waterside House offers Home Care.
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