Home Instead (Stafford, Cheadle & Stone)

4. The newer ones are a bit hesitant to get on and do things without being asked.

We sarted care 18 months ago and new we have the team every wekk, never any problems we cant sort and always go out of their way to help

Home Instead provides excellent support, not only for my father but also emotional support to my mother. The care has always been respectful, considered and as flexible as possible. I would highly recommend the Stafford service.

I would like to say a big thank you to the carers who have been coming to me for the past 6 months. They have treated me with great care and kindness and I hold them all in high regard. The whole company is excellent and always helpful. Thank you for all your care.

I recommend Home Instead to anyone needing "at home" care for themselves or a loved one.

Home Instead Stone have made such a positive difference to my mum's life. Mum has Alzheimer's, and the companionship they provide is so much more than simply visiting her at home.

They take the time to get to know her, treat her with genuine kindness and respect, and take her out to places she enjoys. Seeing her continue to experience new things, socialise, and enjoy meaningful outings has really enhanced her quality of life and helped her maintain her independence for as long as possible.

The support they provide also gives our family invaluable peace of mind and much-needed respite, knowing Mum is in the safe hands of caring, compassionate professionals who truly have her best interests at heart.

The team are reliable, patient and incredibly understanding of the challenges that come with dementia. Their warmth and dedication shine through in everything they do.

I wouldn't hesitate to recommend Home Instead Stone to anyone looking for high-quality and person-centred care

I appreciate not just the time while she was out but also the change when she comes home.

It also gave mum the stimulation that she needed - from lovely walks and picnics to watching a film, colouring in and painting. They also introduced mum to a wonderful club in Stone, where she could go and enjoy herself dancing.......hopefully she will continue to do this. I honestly do not know what I would have done without them - they have been such a big help to u

Home Instead is a first class company, I have been so impressed with the quality of care that my mum receives from each one of her carers, they are all very well trained to deal with the needs of their clients. My mum looks at them as her friends and it gives me the peace of mind that I need to know that she's getting the excellent care that she deserves, nothing is too much trouble for the carers, they all do over and above and I wouldn't hesitate in highly recommending the company. I find the online portal so beneficial to myself too, I can log in anytime and read how mum has been after each carers visit which again is an invaluable asset. It's not just the care that is excellent though it's also the administration staff too, they work tirelessly behind the scenes to make sure the company runs smoothly - all in all an absolutely fantastic company.

Wonderful service provided by the team, always more than happy to help and support. Take Mum shopping and my Mum always feel safe out with the team. Quickly learnt that mum has a sweet tooth. Rearrange calls no issue at all very accommodating.

I have received kind and consistently good care from all the care team allocated to me and for that I shall always be grateful. I have experienced progressive mobility and improving health due to their care that has far exceeded my expectations. The care taken in matching carer to patient has undoubtedly contributed to this and the friendships I feel I have made during this process has, without a doubt, contributed to my present, improved health and general feeling of wellbeing. For which I will always be grateful.

Home Instead has provided outstanding home support to my elderly disabled parent for over three years. Throughout this time I have been impressed by the conscientious, caring and very reliable service. Unlike some homecare providers, Home Instead has ensured that my parent has regular carers who he has got to know well, and who know him well. My parent is treated with respect, no job is too small, or too big, and the care he receives means he is able to continue to live independently. Their support has meant that I have peace of mind despite being almost 200 miles away, I genuinely couldn't manage without them. I recommend Home Instead unreservedly.

Plus regular reviews to see if everything is going smoothly. Good communication with both carers and office staff.

Thank you Home Instead for being there.

Home Instead have provided excellent care for my Mum since day 1. Mum is very happy with all the ladies who care for her and they have built fantastic relationships with her. They are a credit to Home Instead and go well above what I would expect from them. Generally, Home Instead are a pleasure to deal with, always responsive and flexible and I cannot recommend them enough. Thank you for everything that you do it really makes a difference.

Very satisfied with the service provided. My husband, who has Parkinson's and dementia, has a carer twice a week at the moment and it is the same carer on both days. She is lovely and my husband is used to her and remembers her. If a different carer has to come because of holidays, etc. you are introduced beforehand rather than just turn up on the day and they can see what the regular carer does. Carers are always on time and pleasant and friendly. I would not hesitate in recommending Home Instead.

Thanks very much

Home Instead have been supporting my Mother since she fell and broke her wrist in December 2024. From the outset the service has been excellent: professional and caring. She has an extremely good rapport with her worker and the whole team. She lives with her partner in a rural location and he no longer drives, so the twice weekly visits are a chance for her to go out and go for coffee or do the weekly food shop. We know that this support can be increased if circumstances change. The Service Manager holds regular reviews with us and is highly professional and effective. The team step in and help when there are particular issues or the support needs to be increased. I know they will communicate any issues quickly and in a professional manner. We cannot praise the service highly enough. Mum loves the support, and they give me great peace of mind.

Thank you for being so kind and caring .

The management and communications with Home Instead were excellent and always responsive to any change in their care needs even out of hours.Thank you to Home Instead for this support and would recommend to those who need support at home with ageing relatives.