Review from Paul W (Son of Client) published on 10 December 2024
Submitted via Website • Report

Overall Experience

Mom needed a little help in her home, just for an hour or so, a few morning's each week to help with showering and taking the load off some of the morning's tasks when she felt under the weather. The carers were kind and friendly, got on with whatever she needed doing and were happy to chat and pass

the time of day too. The back room staff were keen to ensure that front line service were maintained at the expected standard and regular reviews were carried out with mom to this end.
Home Instead are not the cheapest provider in the market but we chose them for a number of reasons:
- Mom observed them visiting other clients in her apartment block and was impressed with how professional the carers appeared.
- Other residents, who's judgement mom trusted, in the apartment block highly recommended Home Instead.
- I have close family who have worked in senior positions in the care sector that knew of Home Instead and know how to read between the lines of CQC ratings and the like.
I would recommend Home Instead.

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Review from S S (Daughter of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience

Cannot fault the service, dedication and care that the Stone branch give to my father. From office staff through to the carers they are professional and supportive and go out of their way to accommodate urgent needs. Would not hesitate to recommend them.

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Review from Pam W (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience

Home Instead have provided care for my mum over the past few months. She looked forward to all the ladies visiting and they got to know various members of our family too. Five times a week they provided companionship which was invaluable as Mum could not go outside the house without assistance and was

therefore very lonely. After each visit, I checked comments on the portal which was really helpful especially when I was on holiday. I have recommended Home Instead to others and would not hesitate to use them again.

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Review from Rachael J (Daughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience

Home Instead supported my Mum in her own home for an hour a day between September 2022 and July 2024. All the care professionals were supportive, kind, helpful, and happy to go above and beyond (bringing milk, bread, vegetables etc if stocks were low), patient and pivotal in enabling Mum to stay at

home living alone. I knew that every day Mum's welfare was checked, she had an hour's worth of company (this was such a bonus), each day the care professionals checked she had taken her medication, that minor ailments were being managed, that she was wearing her lifeline, they cooked her a hot meal and put sandwiches or salad in the fridge for later. They often helped sort out the TV or the supermarket order!
They also took Mum to appointments at the hairdressers etc which as I don't live close was a great help.
The management team are without exception excellent, they are communicative, professional, and always on hand to help with questions and offer support.
I cannot recommend this company highly enough.

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Review from J M (Daughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience

Home Instead were amazing, with their support Mum was able to stay in her home much longer than we thought possible.
We worked with Managers to create a daily list of tasks that we adapted as Mum's needs evolved. The carers completed this checklist at every visit and we could see their notes using

an app. The carers added useful information to help us out, the doorbell not working or the handle falling off the fridge, for example, as well as notes about the conversations they'd had and how Mum was feeling. I live outside of the UK and knowing that someone was going every day who knew Mum and obviously cared about her was incredibly reassuring.
I cannot say enough about the kindness and efficiency of Home Instead, from Carers to office staff to managers, they worked together seamlessly to make Mum's life better. Thank you all!

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Review from Carole G (Daughter of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience

After a fall at home Mum needed a little extra help. From the first phone call I made to Home Instead, I felt reassured that they were the right people to help. The advice was so helpful. The ladies who attended Mum were so lovely, she felt very comfortable with them after being quite nervous about

having strangers in to help. Although care has stopped as she improved I would not hesitate to use Home Instead again and I would definitely recommend them to anyone else.

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Review from John C (Husband of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience

My wife was in the later stages of Alzheimer’s and wasn’t always cooperative. Nevertheless, the caring team that came to help my wife were compassionate, and very caring and did their utmost to make her comfortable and happy. The management team kept in touch and was as concerned for my welfare as that

of my wife.

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Review from Rosie B (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience

Mum received absolutely fantastic care at home from Home Instead for over 12 years. This enabled her to remain at home and live independently and safely for much longer than she otherwise would have.
Her care package only ended when her total loss of mobility meant she was no longer able to remain

at home.
Particularly over her last year at home, Home Instead were able to increase her care package very quickly and was responsive at our many requests.
Communication between the management, care providers and ourselves was excellent.
The care providers often went above and beyond for Mum, as though caring for their own family members.
I absolutely cannot fault any of the staff team and would not hesitate to recommend them to anyone seeking a care package for themselves or their loved ones.

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Review from T S (Daughter-in-law of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience

When my father-in-law passed away Home Instead was able to provide a companionship call for my mother-in-law 7 days a week within 2 weeks of our initial meeting. Over the 3 years of our association with them, Mum has developed a genuine fondness for ‘her ladies’ who have often gone beyond their remit

to support her. Any concerns or additional requests have been addressed promptly and to our satisfaction. When she succumbed to Covid they were able to provide additional support using the people she knew and trusted. Too often we hear of carers who don’t actually care. This is definitely not our experience of Home Instead. We would actively encourage anyone looking for support for an elderly relation to look no further than Home Instead.

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Review from Lindsay A (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience

Recognising when you may need additional support and then navigating the minefield of care providers is not at all easy. My dad and I selected Home Instead based on the excellent recommendations from our family and friends. We could not have chosen a better care provider. Right from the initial contact,

it was clear that Home Instead was different. Their care provision is care in the broadest, deepest sense of the word - not just the practical aspects of care, although these are of course important. But also compassion, dignity, respect and companionship for my dad. We cannot adequately thank Home Instead nor can we recommend their services highly enough.

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Review from Michael P (Husband of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience

To all the staff at Home Instead, especially the most caring, loving, thoughtful, and friendly people who visit my wife, on a regular basis. My wife now says she is so happy, everyone is lovely, and she has new friends. She has always been terrified of the thought of Dementia, but all your lovely carers

have changed all that, with the care she receives, also all the help for myself. I would have no hesitation in recommending your company to anyone I meet, needing Dementia care. Keep up the good work, you are doing a wonderful job.

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Review from R B (Daughter of Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience

Over the past few months, my mother feels she has received excellent care and support from Home Instead and she is very happy with her carers. They are both reliable and they record everything in Mum's online file which is password-protected. This enables us (her daughters) to read how each day her

support has gone, how Mum is doing, where she has been, what she has eaten and what activities she has done. It is very reassuring to read the daily reports completed by each carer. Mum has a very good relationship with each of her carers and she has quickly learned to trust them and their manager who also keeps in regular contact with Mum and us (daughters) either via telephone or via the private online group to enable easy communication.
Thank you, Home Instead.

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Review from Catherine S (Daughter of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience

I contacted Home Instead to inquire about a short-term care package for my elderly mother, whilst she recovered from a fall. The manager contacted me immediately, arranged to call and assess my mother's needs and put in place the necessary support. This was all done efficiently and with attention to

detail. The two ladies who supported my mother were absolutely delightful and my mother looked forward to seeing them.
I am sure that without their help, she would not have made such a quick and positive recovery from her fall.
My mother is now able to resume her normal activities without extra help, but should that change, I will be calling the manager again, without hesitation.
If you are looking for an excellent care company to deal with, Home Instead should be your first choice. They are, without doubt, wonderful in every measure!
Thank you to all the team at Home Instead.

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Review from A R (Daughter of Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience

Home Instead (Stafford, Cheadle & Stone) have been caring for my mother since October ‘21. She recently had a bad fall and was in hospital for one month. On her return home Home Instead ran alongside the NHS carers service and then fully took over providing 4 visits a day. Knowing that the ladies from

Home Instead are caring for my mother gives the whole family great peace of mind. All of the carers are kind and respectful as well as knowledgeable. Mum looks forward to their visit and considers them to be friends. The office team is always ready to be helpful and accommodating to our needs. The whole team has played a major role in improving Mum’s health and quality of life. There is no way we could manage without them and I would heartily recommend them to anybody.

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Review from Caroline T (Daughter of Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience

Home Instead was recommended to us by a friend locally to my father who lives at least 4 hours away from me. From the very first encounter with the manager, the service has been exemplary and we are delighted with the support given to find the right care for my father. He is delighted with the “ladies”

who come and see him and we have never looked back.
In the future, more care will be needed and I feel confident that Home Instead (Stafford, Cheadle & Stone) will able to provide this seamlessly.
All staff are kind, understanding, discreet and non-intrusive. They understand my father's care needs and we regularly review and update with the outstanding care manager and her team. All concerns and queries are addressed quickly and the communication is superb.

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Review from Catrina H (Daughter of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience

My Dad and I made the tricky decision to have some help after losing my Mum, I knew after my first conversation with the manager that we were in safe hands. The help Dad needed evolved, as did his care package always with the absolute support of not just the amazing team of caregivers but the whole

Home Instead team. Dad's caregivers were more than that, they were dear friends and so valued by us all as Dad's family for allowing us to still be family and not just carers. I would not hesitate to shout from the rooftops just what a difference having the friendly support Home Instead made to us as a family and would recommend to anyone needing as little as a cuppa and company to a full suite of care. Simply wonderful

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Review from Mary R (Sister of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience

Home Instead provided an excellent and professional service for my brother. The carers were thorough and caring, ensuring that my brother was well looked after in his home. The managers held regular reviews and assessments and did their best to ensure that all my brother's changing needs were catered

for. I would have no hesitation in recommending them.

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Review from J B (Friend of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience

Home Instead have delivered a very caring and flexible visiting arrangement which from time to time needed adjusting for my old friend who has no family. They have an excellent team of staff who do make the difference in caring in a friendly but professional manner. The Home Instead middle management

are very organised in assessing and recognising the changes in the needs of my friend which was necessary over a period of time, this was very important as not living near to my friend they kept me very up to date on his care and needs. I would have no hesitation in recommending Home Instead from my first-hand experience in dealing with the Company.

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Review from Keith B (Son of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience

Home Instead has provided care for my mother for several months now. They visit her in her home on three days of the week to provide companionship. The staff are always punctual and friendly and my mother looks forward to seeing them. I find the portal extremely helpful as staff always leave comments

and updates that reassure me that all is well. Of particular benefit is the fact that they check on her medication to ensure she has sufficient in store and that she is taking them. They have also collected medication from the pharmacy when needed.

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Review from Anne M (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience

Home Instead have looked after my mum for a couple of years, since a fall and the onset of Alzheimer's. Unfortunately, we have decided the best place for her now is in a care home. Whilst in Home Instead's care, my mum was treated with respect and much care, with her needs being met. If there were any

changes or incidents, they were quick to inform me, which was always appreciated. The ladies who work for them are kind, caring people who treated my mum very well. I know it's not an easy job, and they all seemed to enjoy what they do. Highly recommended. I've already recommended them to two family friends.

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Home Instead (Stafford, Cheadle & Stone)

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