Home Instead (Stafford, Cheadle & Stone)

Home Instead have cared for my 93 year old father for the best part of 2024 into 2025. The care that he received was excellent and all the people are professional in their approach in dealing with the elderly and their needs. They went beyond his personal care and assisted daily with his laundry etc. Eventually my father came to a point where he needed to go onto full time care in a care home. A big thank you the office staff and carers.

I used Home Instead for my Aunt who had lost her long term partner to cancer. He was her companion and support network. Home Instead carers were there to support my Aunt in her home and as a companion during lonely times. Communication was excellent. They were very flexible, supporting and trustworthy and I would have no hesitation in recommending this company. I would definitely use them again in the future if the need arises.

The management were also very accommodating of our ever changing needs and never let us down. I would highly recommend.

I would recommend Home Instead.

Cannot fault the service, dedication and care that the Stone branch give to my father. From office staff through to the carers they are professional and supportive and go out of their way to accommodate urgent needs. Would not hesitate to recommend them.

Home Instead have provided care for my mum over the past few months. She looked forward to all the ladies visiting and they got to know various members of our family too. Five times a week they provided companionship which was invaluable as Mum could not go outside the house without assistance and was therefore very lonely. After each visit, I checked comments on the portal which was really helpful especially when I was on holiday. I have recommended Home Instead to others and would not hesitate to use them again.

I cannot recommend this company highly enough.

I cannot say enough about the kindness and efficiency of Home Instead, from Carers to office staff to managers, they worked together seamlessly to make Mum's life better. Thank you all!

After a fall at home Mum needed a little extra help. From the first phone call I made to Home Instead, I felt reassured that they were the right people to help. The advice was so helpful. The ladies who attended Mum were so lovely, she felt very comfortable with them after being quite nervous about having strangers in to help. Although care has stopped as she improved I would not hesitate to use Home Instead again and I would definitely recommend them to anyone else.

My wife was in the later stages of Alzheimer’s and wasn’t always cooperative. Nevertheless, the caring team that came to help my wife were compassionate, and very caring and did their utmost to make her comfortable and happy. The management team kept in touch and was as concerned for my welfare as that of my wife.

I absolutely cannot fault any of the staff team and would not hesitate to recommend them to anyone seeking a care package for themselves or their loved ones.

When my father-in-law passed away Home Instead was able to provide a companionship call for my mother-in-law 7 days a week within 2 weeks of our initial meeting. Over the 3 years of our association with them, Mum has developed a genuine fondness for ‘her ladies’ who have often gone beyond their remit to support her. Any concerns or additional requests have been addressed promptly and to our satisfaction. When she succumbed to Covid they were able to provide additional support using the people she knew and trusted. Too often we hear of carers who don’t actually care. This is definitely not our experience of Home Instead. We would actively encourage anyone looking for support for an elderly relation to look no further than Home Instead.

Recognising when you may need additional support and then navigating the minefield of care providers is not at all easy. My dad and I selected Home Instead based on the excellent recommendations from our family and friends. We could not have chosen a better care provider. Right from the initial contact, it was clear that Home Instead was different. Their care provision is care in the broadest, deepest sense of the word - not just the practical aspects of care, although these are of course important. But also compassion, dignity, respect and companionship for my dad. We cannot adequately thank Home Instead nor can we recommend their services highly enough.

To all the staff at Home Instead, especially the most caring, loving, thoughtful, and friendly people who visit my wife, on a regular basis. My wife now says she is so happy, everyone is lovely, and she has new friends. She has always been terrified of the thought of Dementia, but all your lovely carers have changed all that, with the care she receives, also all the help for myself. I would have no hesitation in recommending your company to anyone I meet, needing Dementia care. Keep up the good work, you are doing a wonderful job.

Thank you, Home Instead.

Thank you to all the team at Home Instead.

Home Instead (Stafford, Cheadle & Stone) have been caring for my mother since October ‘21. She recently had a bad fall and was in hospital for one month. On her return home Home Instead ran alongside the NHS carers service and then fully took over providing 4 visits a day. Knowing that the ladies from Home Instead are caring for my mother gives the whole family great peace of mind. All of the carers are kind and respectful as well as knowledgeable. Mum looks forward to their visit and considers them to be friends. The office team is always ready to be helpful and accommodating to our needs. The whole team has played a major role in improving Mum’s health and quality of life. There is no way we could manage without them and I would heartily recommend them to anybody.

All staff are kind, understanding, discreet and non-intrusive. They understand my father's care needs and we regularly review and update with the outstanding care manager and her team. All concerns and queries are addressed quickly and the communication is superb.

My Dad and I made the tricky decision to have some help after losing my Mum, I knew after my first conversation with the manager that we were in safe hands. The help Dad needed evolved, as did his care package always with the absolute support of not just the amazing team of caregivers but the whole Home Instead team. Dad's caregivers were more than that, they were dear friends and so valued by us all as Dad's family for allowing us to still be family and not just carers. I would not hesitate to shout from the rooftops just what a difference having the friendly support Home Instead made to us as a family and would recommend to anyone needing as little as a cuppa and company to a full suite of care. Simply wonderful

Home Instead provided an excellent and professional service for my brother. The carers were thorough and caring, ensuring that my brother was well looked after in his home. The managers held regular reviews and assessments and did their best to ensure that all my brother's changing needs were catered for. I would have no hesitation in recommending them.