Home Instead (Stafford, Cheadle & Stone)

8 Whitebridge Estate, Whitebridge Lane, Stone ST15 8LQ
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Top 20 award
9.9 88 Reviews
  • Home Instead (Stafford, Cheadle & Stone), Stone
Home Instead (Stafford) offers tailor-made home care and specialist dementia support to people living at home.

Their services include companionship, home help, personal care, medication support, and respite.

They are a companionship led domiciliary care provider. This means their focus is on building meaningful relationships between clients and Care Professionals. They achieve this by providing clients with smaller teams, longer calls, exact call times, and personality matching between client and Care Professionals for additional compatibility.

The smaller teams means that you or your loved one sees the same faces more regularly, longer calls means they won't feel rushed, exact call times so they will know when to expect Care Professionals, and personality matching so they're genuinely going to look forward to spending time with the Care Professionals who have been hand picked for them.

Care Professionals are recruited through Home Instead's values-based recruitment program, whether they have prior experience in care or not, Home Instead looks for those who share its compassion, empathy, and values. Home Instead then provides them with industry leading training so they are ready to provide you or your loved one with the excellent level of care that their reputation has built up over a decade of operation. All Care Professionals are also vetted by enhanced DBS checks before employment is commenced.

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Care Provided by Home Instead (Stafford, Cheadle & Stone)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Kerry Gibbard (Care Manager)

Funding & Fees Guide for Home Instead (Stafford, Cheadle & Stone)

  • Prices

  • Available on request

Home Instead (Stafford, Cheadle & Stone) Reviews (88)

Total of 88, showing 61-80
9.9

Home Instead (Stafford, Cheadle & Stone) has a Review Score of 9.9 (9.947) out of 10, based on 35 reviews in the last 2 years. Over all time Home Instead (Stafford, Cheadle & Stone) has 88 reviews.

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Review from Sue A (Wife of Client) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a contract with Home Instead Stafford for the past few years. Gradually increasing the number of days as my husband's health deteriorated.
Having had contact with another care agency previously we found the care givers from Home Instead exceeded our expectations. My husband was treated
with respect, dignity and compassion. I believe he would not have been able to remain at home for as long as he did without them. Now, unfortunately, he is in a care home but between us we did manage to look after him for as long as possible.
We are very grateful to Home Instead and would not hesitate to recommend them to anyone needing to organise care or companionship for a relative or friend.

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Review from Juliet C (Daughter of Client) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead Team were fantastic and I would definitely recommend them to anyone. They were kind, patient, friendly and caring, and happily dealt with whatever they were faced with! Unfortunately, my dad is in hospital now but we will absolutely turn to the Home Instead Team again for their wonderful
help and support when he returns home following rehab. I can't say a big enough thanks to the staff for taking such great care of my dad, and the manager and staff who were always at the end of the phone for further support and advice.

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Review from G O (Daughter of Client) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been taking care of my 95-year-old Dad for 14-years, and he was reluctant to have care. I contacted Home Instead, they were very professional and so caring from my first contact. The care manager came and spent time with Dad and me, and then a carer was introduced - they spent time getting to
know us. The compassion and care shown to Dad was exceptional, and I wouldn't hesitate to recommend them. They have the care that you would give yourself - excellent. Thank you.

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Review from Julie A (Wife of Client) published on 25 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The gentle care and understanding my husband received during your time with him was, without a doubt, amazing. For me, it was like welcoming a supportive friend into the house and the burden of care floated off my shoulders for the first time in months. Even after he went into care you paid him a visit,
giving him a sense of continuity, and myself deep comfort.

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Review from Karlton (Son of Client) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my father for around 4 years.
We had been allocated other care companies in the past who had let us down severely and so it was a welcome and refreshing change to see how Home Instead really cared about all aspects of their clients.
• Punctuality and Reliability
• Care/Warmth/Health
and Welfare
• Systems (if we needed to tweak arrangements) getting through to speak to someone never a challenge.


I can honestly say that the team allowed my father to retain as much of his freedom as he possibly could have.
Although he was never one to worry about his appearance whilst I was growing up, whilst he was in the charge of Home Instead he was always, clean, fresh and impeccably turned out by the team.
I can't recommend them enough.


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Review from Helen B (Daughter of Client) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We began using Home Instead as additional help when Mum was caring for my Dad. They were cheerful and capable, reliable and kind. When my Mum needed extra help herself, we approached Home Instead again. Their manner assessing the person's need is professional and they enter a dialogue to discuss ways
of assisting. Mum's regular carers were unfailingly kind and friendly, respectful and considerate. They made staying at home manageable for Mum and we as family far away were reassured and supported by knowing the care was regular, trustworthy, and truly caring. They try and meet your needs on timings as best they can and make themselves available to discuss alterations if needed. I have already recommended them to other friends with elderly parents who need a bit of extra help. I will always be grateful to them.

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Review from Alba Z (Daughter of Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead offered excellent, compassionate and professional care to my mum who has advanced Alzheimer’s. Their carers were well trained for my mum’s needs and really took the time to get to know her and her preferences. The management team was helpful, organised and efficient - rotas were well organised,
they ensured continuity of care and were always quick to deal with any adjustments. Thank you Home Instead!

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Review from Paul D (Son of Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having in house carers was a big step for my mum, I wanted to assure that she not only received care but also company and support with day to day tasks which she was still able to do but were getting harder for her, Home Instead carers have provided this service and my mum looks forward to their visits.

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Review from W G (Sister-in-law of Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 15 months I had the pleasure of using the services of Home Instead, during this time I met several ladies and would describe them all as caring carers. They genuinely enjoyed helping my sister-in-law although she could be stubborn at times, they would find a way to coax her into co-operating
with the necessary tasks. I know that they enhanced her quality of life during this time and I would not hesitate recommending them.

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Review from Sue H (Daughter of Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team looking after our 87-year-old Dad were professional and caring. They worked with us to ensure that he was able to retain his dignity and remain in his own home. He was well cared for with the team often going above and beyond to ensure he was happy, he loved his visits from ‘one of his ladies’.
It gave our family complete peace of mind. Communication with the team and managers was excellent. We can't thank them enough.

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Review from Jennifer B (Client) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received services since March this year and have a carer for an hour each weekday. Initially, this was to help my rehabilitation after a fractured femur, this was very helpful and I got back to reasonable mobility. I was about to cancel my care, when, unfortunately, I sustained an injury to my
leg which has taken eight months to heal and has been very debilitating. Care has evolved according to my needs. Originally I received mostly personal care, but now my help is more centred on homecare and company. My carers are informed, kind and helpful. I enjoy continuity of care. When one particular carer did not quite gel with me, this was dealt with sensitively and quickly. Managers are approachable, helpful and competent. Overall, I feel I am still making progress and that the help I have received has improved my self-confidence.

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Review from Peter L (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved with this agency now for the past few years whilst working alongside a gentleman with mental health needs. I have always found them to be extremely helpful, caring and professional. They are always willing to help out if any problems arise and go the extra mile if necessary. They
are easy to contact and prompt to help with any queries. I would not hesitate to recommend them to anyone who needs that extra assistance. A first-class service with first-class staff.

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Review from Steve E (Son of Client) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to praise the staff of Home Instead, they are professional ambassadors for care support of the elderly.
They are considerate, respectable and caring to help my mother who has dementia, and they go the extra mile to encourage her to keep her self respect and be safe.
My mother's requirements
are reviewed by the line manager on a regular basis with myself, to ensure that she has the best care package.
Well done everybody.

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Review from Rachel (Sister of Client) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers treat my brother with dignity and respect, they are polite, professional and caring. He's given choices and not rushed, he's listened too and encouraged in day to day life. The management regularly reviews and checks everything is ok for him and still working. In my opinion, this company,
the management and its staff excel in every aspect of care. And are a valuable asset/addition to our family. I personally can't thank them enough for their support.

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Review from E J (Daughter of Client) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had care from Home Instead Senior Care for six years. In that time all the carers were friendly, efficient and reliable. Mum was always treated with dignity, and especially enjoyed seeing her two regular carers.
The staff in the office were also extremely helpful and caring. Living some way
from Mum, it really helped me to know that she was being so well looked after. It allowed Mum to keep her independence and enjoy life despite her physical problems.

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Review from E R (Daughter of Client) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Home Instead enough for all the excellent care they have given to my mum for years. The carers are all brilliant and some also who were her main carers I can only describe as exceptional. The whole organisation throughout is top class. Anyone looking for care for a relative or friend
should use this wonderful service. Thank you all at Home Instead, your support has been very much appreciated. Excellent is the only word I can use for this service.

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Review from G G (Wife of Client) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided to my husband by Home Instead during his Parkinsons were really wonderful. I cannot speak highly enough of all the carers and admin staff. They were all first class. Thank you.

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Review from Andrew B (Son of Client) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead stepped in and helped during a family emergency and they have been wonderful. From the onset, the care managers were thorough, courteous and very understanding and they put in place an excellent care package for my mother when I was unable to help her due to health issues of my own.
The
carers who visited my mother were kind and considerate and very wise in their handling of a fiercely independent 91-year-old lady, providing companionship and assisting with shopping whilst acting in a discreet manner as friends, rather than paid carers. We cannot praise Home Instead enough and would highly recommend them to anyone needing help to be at home.

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Review from E W (Granddaughter of Client) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the team highly enough. A very tricky situation as the service user my grandparent who lives a 240 mile round trip away from next of kin. The team are reliable, supportive and responsive and so caring towards grandparent and me. Nothing is too much trouble and communication between the
team and myself is excellent. Even in the most trying of situations, everything has been handled wonderfully and my grandparent's dignity maintained.

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Review from Kathryn B (Daughter of Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was well looked after by local carers who made sure she was treated with respect at all times. Mum wanted to stay in her own home and Home Instead certainly helped to ensure she cour remain at home for as long as possible. Mum had complex needs but nothing that Home Instead couldn't deal with until
the end when she needed 24-hour care. Thank you to all the lovely carers who helped me to keep my job and my sanity.

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Current Review Score: 9.9 (9.947)

Overview of Review Score

The Review Score of 9.9 (9.947) out of 10 for Home Instead (Stafford, Cheadle & Stone) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.947 for Home Instead (Stafford, Cheadle & Stone) is calculated as follows: ( (199 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 209 Ratings = 4.947

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Stafford, Cheadle & Stone) is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (18)

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Meet the Team (5)

Judith

Judith Herrod

Job Title: Business Owner

Joined: 2008

This Home Instead office has been providing support for many years and I am very proud of everything that we have achieved.


My previous role was at a children’s hospice, where the person-centred care made such a difference in their quality of life. Because of that, I feel very passionate about helping people to keep their independence for as long as possible, wherever they are on life’s journey, making sure that their care matches their wishes at all times.


We couldn’t provide such great care without our brilliant staff either! They are a really dedicated team who always go the extra mile.


Kerry

Kerry Gibbard

Job Title: Care Manager

Joined: 2012

I have now worked for Home Instead for well over a decade, starting initially as a carer. I had previously worked with children but thought about a career change and realised that I wanted to help older people. It is very rewarding to build relationships and support our clients to live their lives to the fullest. I have progressed within the company over that time and am now the Care Manager. Every day is different and I really enjoy what I do.


I am passionate about providing the highest quality care that we can. I visit clients at home and it is wonderful when they say what a difference we make to their lives.


Away from work, I enjoy cooking and spending time with my husband and children.


Yvonne

Yvonne

Job Title: Deputy Care Manager

Joined: 2018

I started my career in the care sector a little over 30 years ago. During that time, I have been employed in a variety of care settings, working with learning disabilities, the elderly and also mental health clients in a secure unit. I have also been a Registered Manager at a residential care home.


I became a carer here in May 2018 and am now the Training and Retention Manager. I came here because I believe that we can make a real difference to people’s lives, and reassure loved ones, best of all the calls are never rushed!


In my free time, I enjoy quizzes, art and football. (It’s Stoke City if you’re wondering!).


Rebecca

Rebecca

Job Title: Office Manager

Joined: 2012

I had a job in administration previously and also helped in the office part-time, managing the accounts.


From a very young age, I was used to meeting new people at Mum and Dad’s office when we lived in Spain.


I really enjoy finding out what makes people tick and seeing if they share Home Instead’s values.


I am so pleased to be working in my parent’s family business. Working here is fantastic because providing such a high standard of care is something I can be very proud of. I also love working with Mum; to see her every day is wonderful. My mum and I are both caring people, which definitely comes from my nan, as she used to work in a children’s residential home and with people with learning disabilities. I enjoy working with the team and helping to develop new staff.


In my spare time, I enjoy spending time with my Husband and kids. We go on narrowboat holidays whenever we can.


Michelle

Michelle

Job Title: Client Services Coordinator

Joined: 2014

I originally trained as a Registered General Nurse and worked for a number of years in a general surgery ward.


After a career break to look after my children, I wanted a change from a hospital environment and was looking for a care company that didn’t rush through calls and where I would be able to spend some quality time with the clients.


I have worked here now for many years and have always supported the same clients, which is very rewarding and I’ve been able to build good relationships with them. Since starting to work in the office I have been keeping care plans updated and auditing our paperwork.


I enjoy long walks with my Jack Russell terrier, time with the family and going to the cinema.


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