Home Instead (East Herts and Uttlesford)

I have always found staff friendly and helpful. Whenever I need to re-arrange a visit it is always dealt with promptly and to my satisfaction. When reviews are taken it gives me an opportunity to discuss any new ideas or changes.

Have only recently used Home Instead so difficult to give a comprehensive review but the staff we have dealt with, one manager and one care worker, have been very good. Hope to gain more experience of the service in the future.

My wife's carer is excellent and the back up help is also excellent. Always helpful on rearranging times when needed. I would recommend the home care to anyone in need with confidence. Overall the the ser vice is excellent

The carers who visit my aunt are very thorough and attentive, which is a challenge because my aunt is quite deaf. I feel confident that they provide a friendly and reliable service.

Absolutely amazing service . Fantastic staff who interacted and cared for my Father in his last week . A special shout out to two staff members in particular who not only cared for my Father but made sure I was ok too, I am not sure I would have coped so well without them . A very caring service and always just a phone call away . I highly recommend this branch of Home Instead .

I have had a recent operation and needed the support of a Live -In Carer for my recovery . I live alone . I have been very pleased with the support which i have received . Very professional , attentive and helpful in every way . The original booking was for 2 weeks from my discharge from hospital and i have extended this to 3 weeks .

I am very happy with the ladies that have been helping me .They seem allways cheerful and helpful nothing is too much trouble. I have found it lovely to have someone to chat with and help with some chores that I used to do but am not able now .

Very professional and courteous. My parents have been very satisfied with the level of care overall so far. The services you provided has given me a great deal of peace of mind knowing my parents are being looked after professionally.

Overall a good start and I now have at least ten people that are always reliable friendly and do a very good job.

It would be helpfully if asking if I need help.

There is a high number of staff and having a different person every day can be a little stressful for Mum - but they are well trained and professional.

Office always efficient and kind. Personal care last year very good and reliable. Ongoing home care the same -reliable and thoughtful. We have recommended H I to friends who have also found the service very good.

My husband has been cared for by Home Instead, personal care, for a substantial time. We had previous experience of 2 other companies who, for varying reasons, were not good and, at times, caused my husband distress.

Since being with Home Instead [recommended to me by a friend], we have received nothing but excellent service, not just from the carers who have become friends, but also from the staff.

The Carers are, exactly that, carers, kind, professional, efficient and with empathy for my husband, never impatient or brusque. it is not an easy job but they are aware that my husband is an individual and they treat him with dignity and humanity.

The administration staff are always supportive and do everything they can to make our lives easier. Any request is responded to efficiently and supportively.

I frequently recommend this company to any one who I know is looking for good care for their loved ones..

the care I receive from Carers is professional, kind and friendly. and if I have any queries or problems the management team are always available and helpful.

Fabulous care, my mum really liked two members of the team and the manager made sure mum had those carers whenever possible. I would highly recommend this care service, it bought us peace of mind and bought mum care with dignity.

Home Instead looked after our dad from 2018-2021 and currently look after mum. We are so pleased with the very efficient office staff that keep us up to date of any upcoming changes and alway try to keep our regular carers in our visits. The carers themselves are very friendly and the bond our mum has with them is priceless. I have recommended Home instead on a number of occasions and will continue to do so.

Both my brother and I live 200 miles away from our parents home so having such a reliable and conscientious set of carers makes all our lives much less stressful.

We have used Home Instead for six months now. They always come in a timely manner. Home Instead are very adaptive to cover holidays if I am away. The staff are very kind, caring and attentive to my mother. My mother seems very happy when they are with her.

Since my mother moved into Stansted in 2020 Home Instead have attended and cared for her in a most professional yet very caring manner. Two carers stand out particularly, for whom nothing was too much bother. As mothers dementia progresses unfortunately she can appear slightly unappreciative but I can assure all the carers who attend her she is very grateful indeed as are we. Whilst we were away recently mother required a visit to the GP surgery. The carers arranged the consultation and took her to the appointment whilst keeping us fully informed as to what was going on.

Excellent . Have had experience of other care agencies and this company is streets ahead in terms of training and professionalism of carers, and reliability which is paramount - they will always ring even if they are running 10 minutes late and they have never let us down . My mother has lovely relationships with those who care for her . I appreciate how diligent they are and how well managed the service is- they keep me in the loop and regularly discuss mums needs with me and how they can improve the service . They also hold events so that their clients can come together socially and offer extended services like footcare.