Owner : Hopscotch
Person in charge: Melissa McClelland (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Care Offered: Dementia • Elderly Care • Learning Disability • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment
Latest Care Quality Commission* Report on Hopscotch Asian Women's Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.2 (maximum of 10) for Hopscotch Asian Women's Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Hopscotch Asian Women's Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.167 for Hopscotch Asian Women's Centre is calculated as follows: ( (1 Excellents x 5) + (5 Goods x 4) ) ÷ 6 Ratings = 4.167
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Hopscotch Asian Women's Centre is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hopscotch Asian Women's Centre has a Review Score of 7.2 (7.167) from 1 Reviews
Review submitted from a Website Submission by Mustura B (Client) on Friday 4 August 2017. Relates to August 2017.
Hopscotch provide care to me and my daughter, and I am very happy with the carers that come to my house. They are very nice and polite, I feel very comfortable and safe. If I need changes I can call the office and ask for help and they sort it out for me. They speak my language so it helps and I don't need to get someone else to talk on my behalf.
I am very happy.
How likely would you be to recommend Hopscotch Asian Women's Centre? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
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