Kemble at Home

Sigeric Business Park, Holme Lacy Road, Hereford HR2 6BQ
Review Us
9.7 61 Reviews
  • Kemble at Home, Hereford
Kemble at Home is a family run business, operating under the same family for over 30 years. It offers award-winning home care and live-in care in Herefordshire and neighbouring counties. The company is regarded among the best in the region and has been rated ‘Outstanding for Caring’ and ‘Good Overall’ by CQC in September 2019.

Kemble at Home has won several awards for its outstanding company culture, which is truly carer-led and gives clients complete control over their own care. For example, the company has won the Care Employer Award at both the Great West Midlands Care Awards (2019) and the Hereford Times Health and Social Care Awards (2019), and has won Top 20 Awards for Providers in the West Midlands by homecare.co.uk in 2017, 2018 and 2019.

Care Provided by Kemble at Home

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £1800

Visiting Care - For visit on public holidays, Easter Saturday and Easter Sunday, we charge 50% above the standard weekday rates; for visits on Christmas Eve (from Noon), Christmas Day, Boxing Day, New Year’s Eve (from Noon) and New Year’s Day we charge double the standard weekday rates.


Live-In Care - To enable us to reward our staff for working on holidays, we charge higher rates for visits on certain days of the year. For visits on public holidays, Easter Saturday and Easter Sunday, Boxing Day and New Year’s Day we charge 50% above the standard daily rate; for visits on Christmas Day we charge double the standard daily rate.
 

The price(s) shown are provided by the agency. Contact Kemble at Home for full pricing details and T&Cs.

Contact Kemble at Home to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Kemble at Home to get a personalised quote.

Good to Know

Owner

  • Kemble Developments Ltd
  • Privately Owned

Person in Charge

  • Jason Walker (Registered Manager)
9.7

Kemble at Home has a Review Score of 9.7 (9.717) out of 10, based on 15 reviews in the last 2 years.
Over all time Kemble at Home has 61 reviews.

Overall Experience
  • 54
  • 6
  • 1
  • 0
  • 0
Date Published
  • 61
  • 6
  • 11
  • 15
  • 46
Reviewer Connection to Kemble at Home
  • 21
  • 16
  • 7
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Peter D (Son of Client) published on 1 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We always have excellent service from friendly caring staff who know their jobs and treat everyone well. Always kept up to date and everything is done in a caring thoroughly professional way. I have no hesitation in recommending the service and have told Mother's care manager as well. Well done to everyone
for all your superb efforts.
Reply from Sandra Taylor, Business and marketing manager at Kemble at HomeDear Peter,
Thank you for the lovely review. We are pleased to hear you and your mother are happy with our services and we will continue to do our best.
Kemble at Home Team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Kemble at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Kemble at Home is calculated as follows: ( (83 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 90 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Kemble at Home is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

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Meet the Team (6)

Martin

Martin Lewis

Job Title: Care Assistant Joined: 2011

Meet Martin, another one of our visiting carers - who celebrated his 10th anniversary with the company in August 2021 and joined us after initially retiring. Martin is one of those people who is really easy to talk to; he’s definitely a people person and he loves any opportunity to have a chinwag.


He was originally from Birmingham where he started off as an apprentice electrician. At the age of 21, he began his career with BT. He did a short stint of just some 37 years in total. It’s not very often these days you hear of someone staying in the same role for their entire working career. In 1990 he moved to the Madley BT station in Herefordshire as a sat comms power engineer.


In 2011 he was given the opportunity of taking voluntary retirement - who wouldn’t? Thinking at the age of 57 he would enjoy a relaxing retirement, “after 2 months I was bored, I needed something to get up for”. After speaking with his son, who at the time was working in social care (but now incidentally works for BT), he encouraged Martin to look into care work and recommended Kemble.
In August 2011 Martin joined the team at Kemble and in that time Martin has been both a carer and trainer, helping new employees at Kemble to find their feet. Some of the staff Martin has trained are still working for the company now.


How does he find being a carer? “You meet some really interesting people. I only go to gentlemen and they all have a life story to tell. We often compare notes as we are similar in age! I just enjoy meeting people and having a good chinwag”. Martin talks fondly about some of the clients he used to support and particularly enjoyed working alongside colleagues supporting clients.
When asked what would he say to someone in his shoes, looking for something to do part-time in retirement or semi-retirement he said “just give it a try, everyone is different with what they are happy doing. You are well supported at Kemble, the hours are good and I can fit my working hours around my home life and family”. The managers definitely know not to ask Martin for work on a Wednesday evening as Wednesdays are his wife’s night out for a meal!


Outside of work, Martin enjoys spending time with his family, especially his grandchildren. He’s heavily involved in the Hereford Rugby Club. He helped out in the juniors when his son was younger, he then became the 2nd Team Manager before becoming Fixture Secretary for a number of years. He now meets and greets opposition committee members on the 1st team match days both home and away.

Carly

Carly Garner-Green

Job Title: Care Co-ordinator Joined: 2009

Carly is one of our Visiting Care Co-ordinators and has been with us since 2009. There's not much Carly doesn't know about the ins and outs of the company. She works closely with two of our visiting care teams to ensure the smooth running of the rotas and that clients receive support from a familiar face.

Marisa

Marisa Jennings

Job Title: Visiting Care Manager Joined: 2015

Marisa started off as a visiting carer with Kemble ten years ago, and after two years, ended up becoming an on-call manager, where she was a point of contact for the out-of-hours. She then became a trainer and trained all the new carers in induction. Marisa then helped in the office. After a short while, she became a Live-in Care manager. For the last 2 years, she has been the Visiting Care manager for our South and West Teams and is close to completing her NVQ Level 5 in Adult Social Care.

Jason

Jason Walker

Job Title: Registered Manager Joined: 2012

Jason has been with Kemble for over 13 years and wears multiple hats. As well as being a Registered Manager, Jason is also our Head of Training & Development and runs our visiting care East and Ledbury teams alongside Carly.


Jason is - in some way - the most musically talented of our office staff. He initiated our Music Memories programme, which encourages people to explore the health benefits of music. He also plays the organ for local churches and leads a handbell ringing ensemble.

Dominic

Dominic King

Job Title: Managing Director Joined: 2021

Dominic took over the day-to-day running of the business from Peter in 2021. Prior to joining Kemble, Dominic had a varied career as a civil servant, which included supporting the successful sale of British Steel in 2020 and running the Secretary of State for Business’s office during the Covid pandemic, leading on the business support schemes, workplace guidance and the purchasing of vaccines.


Dominic has recently moved to Ledbury with his wife and soon-to-be first child (due in June). He is a keen tennis player, an open water swimmer, and enjoys mowing his lawn!

Peter

Peter King

Job Title: Managing Director Joined: 2009

Sharon and Michael King established Kemble Care in 1993. They retired from day-to-day management in 2009 but continue to be involved with strategic issues that concern the business.


Peter King, their eldest son, has been Managing Director since July 2009. Previously an Army Officer with the Royal Engineers, he set up and ran his own business before coming to Kemble Care. He was a director of the UKHCA — our national home care association — where he represented smaller providers of care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kemble at Home to verify any information. View our terms and conditions. Kemble at Home has an Enhanced Service - more info.