Review from Deborah A (Friend of Client) published on 12 December 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
The 'handpicked' team from Kepplegate Home Care are fabulous. The whole team are hardworking, caring and efficient. Nothing is too much trouble for them. I would recommend them to any family looking for support for their loved ones.
Reply from Karen Shaw, Registered Manager at Kepplegate Care
Thank you for your lovely review, we do this job because we want to make a positive difference in people's lives needing support, and hearing that people have taken the time to say we are achieving…read more
Review from Dorothy B (Daughter of Client) published on 5 October 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mother received care at home from Kepplegate for over two years. The care was adapted for her needs and preferences. All the Carers became like friends to Mum. They were efficient and dealt with the agreed duties and weather and safety permitting they went outside for a walk and chat along with Mum's
little dog. They were supportive and initially with twice-daily visits Mum's health and mobility improved, she was less tired and consequently, she rarely fell. Latterly, as Mum weakened, the visit was increased to include lunchtime to make sure she went to the toilet and ate in the middle of the day. The Carers cared - they stayed during their lunch break when we needed to call an ambulance and were there when finally she went into the hospital. There were regular management reviews but usually, any extra needs had already been implemented and all staff were aware of any changes including medication. The administrative staff were always pleasant and efficient.
Reply from Karen Shaw, Registered Manager at Kepplegate Care
Thank you for your kind words. Always here if you need us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
4 Apr 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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