MNA Home Care Services - Perivale

Sabichi House, 5 Wadsworth Road, Perivale, Greenford UB6 7JD
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7.8 8 Reviews
  • MNA Home Care Services - Perivale, Greenford
MNA Home Care Services is a family-owned business dedicated to providing exceptional home care services tailored to the needs of each individual. With years of experience in the industry, they take pride in delivering the highest standards of care. Their approach is centred around the belief that the well-being and dignity of clients come first. They work closely with each person to create a care plan that supports independent living, allowing them to maintain their dignity and comfort in the familiar surroundings of their own home.

Their mission is simple: to be the best at what they do, ensuring their clients receive the compassionate, personalised care they deserve.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £21
  • Weekly Live-in Care Fees: £1250 – £1600

These are private fees. Local Authority rates may differ.

These prices are only a guideline, please contact MNA Home Care Services - Perivale to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • MNA Home Care Services Ltd

Person in charge

  • Osman Egala (Registered Manager)

Admission Criteria

  • None

MNA Home Care Services - Perivale Reviews (8)

7.8

MNA Home Care Services - Perivale has a Review Score of 7.8 (7.848) out of 10, based on 8 reviews in the last 2 years. Over all time MNA Home Care Services - Perivale has 8 reviews.

Overall Experience

  • 3
  • 2
  • 0
  • 1
  • 2

Date Published

8
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Review from I C (Husband of Client) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife carers have a good relationship with her and are compassionate. Generally all good. Occasionally there is a lack of detail, example to use oldest food in the fridge first, or if food is not microwaved log enough its cold in places.

Reply from Osman Egala, Director at MNA Home Care Services - Perivale

Thank you for taking the time to share your feedback with us. We're really pleased to hear that your wife has built a good relationship with her care workers and that their compassion and care have made a positive difference. That trust and connection are at the heart of what we strive for.We also appreciate you highlighting areas where we can improve. Clear communication around small but important details-like using the oldest food first or ensuring meals are evenly heated-is essential for maintaining quality care and your wife's comfort. We'll make sure this is addressed with the care team to ensure greater attention to these details moving forward.Your input helps us provide the best possible service, and we're grateful for your openness. Please don't hesitate to reach out at any time if there's anything further we can do.

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Review from Adnan M (Son of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

MNA home care services is a terrible care company. If I could give less than 1 star or a minus I would. One of the worst care companies I've had to deal with for my mums care, from October 2024 till beginning of February 2025. The main carers, and any additional carers, who were assigned to my mums
care, were young, immature, had an answer for everything, showed no empathy and didn't listen to any suggestions. Plus their own personal hygiene was questionable to say the least. Their timing was all over the place, turned up whenever they wanted with no structure and didn't even spend the allocated time they were supposed too, were just on doing a quick job, making a mess and leaving. The office co-ordinators were useless and didn't action the simplest of asks and there was a clear disconnect between them and the carers. I would say to anyone to avoid using this company for your family members/loved ones. There are better options.

Reply from Osman Egala, Director at MNA Home Care Services - Perivale

Thank you for your feedback. We regret that your experience did not meet expectations. We were referred by the ICB as the 5th agency to provide care for your mother and made every effort to follow the protocols and instructions provided by the son. Our care workers were trained and informed about the specific needs.Despite our best efforts, we faced a breakdown in communication and trust with the family. Our care workers were subjected to verbal abuse even while we followed all protocols. Additionally, the son made requests beyond the support plan, raising safeguarding concerns.After exhausting all resources, we had to transfer the package to the ICB, as previous agencies had done. We apologize for the negative experience and understand the challenges it caused. We value your feedback and will use it to improve our services moving forward. Thank you again for sharing your concerns.

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Review from M C (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management, staff and carers are friendly and easy to talk to. The carers are very patient in helping my father, who can be a little difficult at times in getting him to take a shower. They are very respectful and know how to deal with him in a calm, responsible and dignified manner. He jokes with
them and shares his knowledge of old poetry with them.

Reply from Osman Egala, Director at MNA Home Care Services - Perivale

Thank you for the kind words. We will continue to provide the best care to your Father.

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Review from J H (Niece of Client) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service to the client is great. Very kind, helpful and compassionate to the needs of the client. They are professional and respectful to the client. They are reliable and meet the client's needs at all times.

Reply from Osman Egala, Director at MNA Home Care Services - Perivale

Thank you so much for your feedback. This will help us shape our services.

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Review from N J (Son of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer was excellent to my mum and all her support is greatly appreciated during a difficult time. She was always on time, patient, kind, and attentive. Service has been invaluable from carer and the wider network.

Reply from Osman Egala, Director at MNA Home Care Services - Perivale

Thank you for the feedback. We will continue to do what we do best, which is care.

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Review from John A (Friend of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of my friend's dads uses the MNA Home Care Services, and I have noticed that the care worker is always so friendly whenever he visits. I actually got to meet him during one of those visits, and I really liked his character! I would definitely recommend this agency to others!

Reply from Osman Egala, Director at MNA Home Care Services - Perivale

Thank you for the compliment. We are pleased about this and will make sure we continue with the excellent work.

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Review from Bee P (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This has to be the worst care agency ever. The grief, stress, lies etc caused by the coordinator were awful. They came as and when they felt like it, 8.30, 9.40, 9.45, 10, 9.30, 8.15 etc. If you want your family member to live, please do not use this agency.

Reply from Osman Egala, Director at MNA Home Care Services - Perivale

We are truly sorry to hear about your experience and deeply regret the stress and frustration it caused. We understand how crucial consistent and reliable care is for you and your family, and we apologise for not meeting those expectations. Please be assured that we take your concerns seriously, and your feedback will help us as we work to improve our coordination, communication, and punctuality. We would appreciate the opportunity to discuss this further, so we can fully understand what went wrong and make things right for you and others who rely on our services. Please do get in touch with us directly at 02087997431 so we can investigate this matter further. Thank you for taking the time to share your experience with us. Kind regards, Osman Egala - Registered Manager

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Review from L B (Granddaughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

It is hugely disappointing to see how my Grandad has been treated since receiving care from MNA. The care workers do not even say 'Hello' when they arrive. They are rude and do not want to engage in any conversation. Tasks are not completed, and the visit notes are wrong. They write the incorrect time
that they arrive and list things that are false.
I would not recommend this company, especially as this was agreed as part of the palliative care. Surely, the care received towards end of life should be respectful and dignified.

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Current Review Score: 7.8 (7.848)

Overview of Review Score

The Review Score of 7.8 (7.848) out of 10 for MNA Home Care Services - Perivale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.348 for MNA Home Care Services - Perivale is calculated as follows: ( (17 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) + (12 Very Poors x 1) ) ÷ 46 Ratings = 3.348

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MNA Home Care Services - Perivale is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about MNA Home Care Services - Perivale

What Type of Services does MNA Home Care Services - Perivale offer?

MNA Home Care Services - Perivale offers Home Care.

How many Carers does MNA Home Care Services - Perivale employ?

MNA Home Care Services - Perivale employs 173 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MNA Home Care Services - Perivale to verify any information. View our terms and conditions. MNA Home Care Services - Perivale has an Enhanced Service - more info.