These are private fees. Local Authority rates may differ.
These prices are only a guideline, please contact MNA Home Care Services - Perivale to find out the exact price for your requirements.
MNA Home Care Services - Perivale has a Review Score of 7.8 (7.848) out of 10, based on 8 reviews in the last 2 years.
Over all time MNA Home Care Services - Perivale has 8 reviews.
Thank you for taking the time to share your feedback with us. We're really pleased to hear that your wife has built a good relationship with her care workers and that their compassion and care have made a positive difference. That trust and connection are at the heart of what we strive for.We also appreciate you highlighting areas where we can improve. Clear communication around small but important details-like using the oldest food first or ensuring meals are evenly heated-is essential for maintaining quality care and your wife's comfort. We'll make sure this is addressed with the care team to ensure greater attention to these details moving forward.Your input helps us provide the best possible service, and we're grateful for your openness. Please don't hesitate to reach out at any time if there's anything further we can do.
Thank you for your feedback. We regret that your experience did not meet expectations. We were referred by the ICB as the 5th agency to provide care for your mother and made every effort to follow the protocols and instructions provided by the son. Our care workers were trained and informed about the specific needs.Despite our best efforts, we faced a breakdown in communication and trust with the family. Our care workers were subjected to verbal abuse even while we followed all protocols. Additionally, the son made requests beyond the support plan, raising safeguarding concerns.After exhausting all resources, we had to transfer the package to the ICB, as previous agencies had done. We apologize for the negative experience and understand the challenges it caused. We value your feedback and will use it to improve our services moving forward. Thank you again for sharing your concerns.
Thank you for the kind words. We will continue to provide the best care to your Father.
Thank you so much for your feedback. This will help us shape our services.
Thank you for the feedback. We will continue to do what we do best, which is care.
Thank you for the compliment. We are pleased about this and will make sure we continue with the excellent work.
We are truly sorry to hear about your experience and deeply regret the stress and frustration it caused. We understand how crucial consistent and reliable care is for you and your family, and we apologise for not meeting those expectations. Please be assured that we take your concerns seriously, and your feedback will help us as we work to improve our coordination, communication, and punctuality. We would appreciate the opportunity to discuss this further, so we can fully understand what went wrong and make things right for you and others who rely on our services. Please do get in touch with us directly at 02087997431 so we can investigate this matter further. Thank you for taking the time to share your experience with us. Kind regards, Osman Egala - Registered Manager
The Review Score of 7.8 (7.848) out of 10 for MNA Home Care Services - Perivale is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for MNA Home Care Services - Perivale is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5There are no team members posted.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MNA Home Care Services - Perivale to verify any information. View our terms and conditions. MNA Home Care Services - Perivale has an Enhanced Service - more info.