25A Everton Road, Hordle, New Milton BH25 6DY
Owner : New Forest Homecare Ltd
Person in charge: Hannah Bernard (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Services Offered: Adult Care (18+)
Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on New Forest Homecare Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.5 (maximum of 10) for New Forest Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for New Forest Homecare Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for New Forest Homecare Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 1.5 Points relating to the number of positive Reviews for New Forest Homecare Ltd is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
New Forest Homecare Ltd has a Review Score of 6.5 (6.500) from 1 Reviews
Review submitted from a Website Submission by Sheila R (Client) on Wednesday 1 March 2017. Relates to January 2017.
The service my mother received from New Forest Homecare was outstanding. The staff were warm, efficient and used their initiative when necessary. They often went the extra mile to help my sister and I, who both live some distance from her, and I don't know what we would have done without them. They were sensitive about her personal care, and Mummy appreciated their affection and chats. They kept her fit and well for the 3 years we used them. We were sorry to lose them when we were forced to put Mum in a home. A sad day for us all.
How likely would you be to recommend New Forest Homecare Ltd? Extremely Likely
Beatriz Serpa, Office Assistant at New Forest Homecare Ltd responded to this review on 02 Mar 2017:
Thank you so much for the kind words Sheila, it was such a pleasure caring for your mother and working with you. It is very rewarding for us to know that both you and her were happy with our services throughout the years. We wish you and mother all the best and we hope to keep in touch!