Trinity House Hub, 21 Webster Avenue, Mariners’ Park, Wallasey CH44 0AE
The Nautilus Welfare Fund enables retired seafarers on the Mariners' Park Estate and the surrounding Merseyside area, to stay at home and be as independent as possible with the help of specialist care staff.
They work with you and your family to tailor a care package to your needs and devise a personal support plan.
You will have an individual care plan which can include a range of services from personal care to practical support.
Visits range from 30 minutes to a few hours at times to suit you.
Owner : Nautilus Welfare Fund
Person in charge: Jane Davies (Manager)
Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)
Provides Carers directly to the general public: Yes
Services Offered: Personal Care (on a contracted hours basis)
Care Offered: Domestic Services / Home Help • Elderly Care
Latest Care Quality Commission* Report on Nautilus Care: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 out of 10 for Nautilus Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Nautilus Care in Google's Search Results – more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.889 for Nautilus Care is calculated as follows: ( (32 Excellents x 5) + (4 Goods x 4) ) ÷ 36 Ratings = 4.889
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 4.6 Points relating to the number of positive Reviews for Nautilus Care is based on 6 positive Reviews in the last 24 months and is calculated as follows:
3.00 + 0.50 + 0.50 + 0.25 + 0.25 + 0.10 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Nautilus Care has a Review Score of 9.5 (9.489) out of 10 and an Average Rating of 4.9 out of 5 from 6 Reviews over all time
Review submitted on 5 November 2018 from a Postal Card by L L (Daughter of Client). on Monday 5 November 2018 . Relates to October 2018.
The whole care team give very good care to mum. Clear communication between the team and myself. The manager is happy to be contacted via phone, email or face to face.
Consistent staff and the rota is shared in advance so mum knows who is coming.
How likely would you be to recommend Nautilus Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted on 31 October 2018 from a Postal Card by June B (Client). on Wednesday 31 October 2018 . Relates to October 2018.
The carers who come to me are very kind and treat me with respect.
How likely would you be to recommend Nautilus Care? Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Jane Davies at Nautilus Care responded to this review on 02 Nov 2018:
Many thanks for the review.
Review submitted on 29 October 2018 from a Postal Card by Patricia S (Client). on Monday 29 October 2018 . Relates to October 2018.
The help that I am given is excellent. It enables me to feel comfortable in my own home. I have lost my husband and sons live in Australia, hence the support that I am given is very very important to me. I feel safe, secure and cared for.
How likely would you be to recommend Nautilus Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted on 26 October 2018 from a Postal Card by Laura L (Daughter of Client). on Friday 26 October 2018 . Relates to October 2018.
My mum is very happy at Mariner's Park Hub. Ahe gets looked after exceptionally well. I'm autistic so it takes the pressure off me.
How likely would you be to recommend Nautilus Care? Extremely Likely
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Care / Support
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Treated with Dignity
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Review submitted on 19 October 2018 from a Website Submission by Gareth S (Nephew of Client). on Friday 19 October 2018 . Relates to October 2018.
Care and support has been excellent. My Uncle appears to be very happy in this environment. - Thank you.
How likely would you be to recommend Nautilus Care? Extremely Likely
Overall Standard
Staff
Care / Support
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Treated with Dignity
Value for Money
Jane Davies at Nautilus Care responded to this review on 22 Oct 2018:
Many thanks for your excellent feedback..
Review submitted on 24 September 2018 from a Website Submission by Jane H (Daughter of Client). on Monday 24 September 2018 . Relates to September 2018.
Living at some distance away, I can honestly say I don't know what we would have done without the support of the service over many years. The whole team always do their absolute best to offer a responsive, supportive, open, approachable and caring service. Changing circumstances are met with positivity and the will to find a solution.
The care staff of Trinity House are amazing. Their dedication is greatly appreciated. Thank you.
How likely would you be to recommend Nautilus Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Job Title: Registered Manager
Joined: 2005
Description:
I worked with Nautilus and developed the small homecare service from its infancy. I am extremely proud of our unique service that helps seafarers and their dependants to remain independent at home. We have high standards and strive to always deliver a person centred service.
July 2018
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