Premier Care Services EG Ltd

Felcourt Farm Business Park, Felcourt Road, Felcourt, East Grinstead RH19 2LQ
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9.9 138 Reviews
  • Premier Care Services EG Ltd, East Grinstead
Premier Care Services provides a bespoke tailored professional service to clients' domiciliary care needs, specialising in the challenges of old age care and disability, with all solutions personalised and carried out on a one-to-one basis.

The friendly care team are trained in the challenges of physical frailties and mental health issues, carrying out initial assessments to make sure needs and requirements are fully appreciated.

The agency works closely with the local authority and welcomes both private and public sector clients. Carers understand the importance of respecting smaller details so that individuals can live in a home where individuality is emphasised.
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Care Provided by Premier Care Services EG Ltd

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £18.50 – £47.50

Premier provide 30 minute, 45 minute and 60 minute calls weekday and weekends, Bank Holidays, New Year's Day and Christmas Day are included in the above fee range.
Pricing can be discussed during your or your family members' consultation.

These prices are only a guideline, please contact Premier Care Services EG Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Christine Young

Person in charge

  • Christine Young (Registered Manager)

Premier Care Services EG Ltd Reviews (138)

9.9

Premier Care Services EG Ltd has a Review Score of 9.9 (9.927) out of 10, based on 30 reviews in the last 2 years.
Over all time Premier Care Services EG Ltd has 138 reviews.

Overall Experience
  • 115
  • 20
  • 3
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Date Published
  • 138
  • 14
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  • 30
  • 108
Reviewer Connection to Premier Care Services EG Ltd
  • 45
  • 33
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  • 7
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Total of 138, showing 121-138
Review from A E (Husband of Client) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All excellent.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from R D (Client) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
If I want anything I go to them.
I have been with them for years and they are very good.
Reply from John Young, Operation's Director at Premier Care Services EG Ltd

Thank you for your kind words. It is a pleasure and always has been looking after such a wonderful lady.

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Review from D C (Client) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied.
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  • Treated with Dignity
  • Value for Money
Review from Jackie H (Daughter of Client) published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Premier Care Services have been visiting my parents since November 2015, primarily for my father who has Alzheimer's. His condition deteriorated late October 2016 and he spent 2 months in hospital and is now in a care home. Since he went, Premier Care Services have been looking after my mother. I have
been very happy with the care and support we have received during this difficult time. All the carers I have met have been efficient and friendly and the management have been very supportive.
Reply from John Young, Operation's Director at Premier Care Services EG Ltd

Thank you Jackie for completing the review for Premier Care Services.

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Review from James W (Client) assisted by family/friend published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When first using the service, I was needing help with getting out of hospital bed, also washing, dressing and using the commode. I needed half hour in the morning and half hour in the evening to help me from the recliner chair to hospital bed. This was in July. Gradually, with encouragement and help,
I started physio etc and by October was able to climb the stairs with the support of stair rail and get into bed. I had a catheter when I came from hospital and originally carers dealt with this, but now my wife does this. We continue care to support both my wife and myself on difficult days as we are both 87 and 99.
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Review from Wendy J J (Daughter of Client) published on 6 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Premier Care Services they are so friendly, helpful and professional. My father has improved so much since they have undertaken his care. If I am at all worried about him they are always so helpful and they always keep me informed of any issues that may concern me.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for your kind words it is a pleasure looking after your Father. Regards John.

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Review from Poppy N (Daughter of Client) published on 28 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My association with Premier Care has been short but so very satisfactory. In truth, they established a bond of trust so very quickly. You cannot market this stuff, you just feel it. Believe, me - we have been at the other end of the scale and the Operations Director, Registered Manager and Care coordinator
(though I have only talked to the latter over the phone on the night my mother died but Lordy that was needing absolute trust for my darling Dad and she was brilliant) have not stinted in their commitment to caring for my Father. Communication is always prompt and professional. When I interviewed them, I had some idea of what I wanted to "feel" but I asked another care worker, a friend of mine to sit in on the interview. She was swift in her appraisal as was I, that Premier Care was a caring, professional, hard working and empathetic team. My sister had originally found them and talked to the Operations Director by phone at length (She, an Ex Nightingale nurse!!!!). Due to adverse family circumstance I needed to take it onward.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for your review it is a pleasure looking after your Father.

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Review from Barbara P (Daughter of Client) published on 14 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring, sensitive and committed staff who give very holistic care to support the rights and wishes of the client. I felt very reassured with the care and support they gave my mother and will continue to use their services.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for your kind words and for completing the review requested.

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Review from Dee (Daughter of Client) published on 14 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased with the level of care my mother has received. It is very comforting to know she is in such good hands & I'm very impressed with the detail of notes left in the manual at every visit. Thanks, all.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you very much for taking the time to complete the review requested.

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Review from Peter L (Son of Client) published on 1 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely professional in their approach to providing care for my father, very good service, always polite and courteous. Communication was excellent. I would certainly recommend premier care to anyone who wanted to know of a care provider.
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Review from SUSAN (Daughter of Client) published on 2 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
To date, I am very pleased with the service and have been using it for about 1 1/2 - 2 months. The carers who visit have been extremely professional and helpful. This is all new to me and Premier have been able to explain clearly what they do and how it works and have been helpful out of visit times
when it was necessary.
I live abroad but am quite confident that they are doing their job well and will keep me informed should the situation with my mother change.
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Review from Kate W (Daughter of Client) published on 25 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the end of December due to the diligence of a carer from Premier Care Services my mother was admitted to hospital. After a month of treatment. She is now in a nursing home and has been diagnosed with Alzheimer's. The support that my mother received from the carers working for Premier Care Services
enabled her to maintain her independence and live in a familiar environment far longer than would otherwise have been possible and my family and I will be forever grateful for this.
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Review from David J (Son of Client) published on 13 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care team.
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Review from Paul H (Son of Client) published on 26 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the staff excellent! Very satisfied with their service.
Reply from John Young, Operation's Director at Premier Care Services EG Ltd

Christine and John would like to thank Paul for his kind review, it is a pleasure to be looking after his Mum who is such a wonderful lady.

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Review from A P (Daughter of Client) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Premier Care have supplied care to my mother both day visits and over night stays, and we have always found them and the carers to be professional, caring and reliable.
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Review from Susan S (Daughter of Client) published on 6 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very kind and patient. They treat mum with the utmost respect. They never rush her and encourage her in all aspects of her age and health. The management staff are friendly and always have time for you if you have any problems. They are understanding. They call you from time to time to
see if everything is OK. I would recommend them to anyone.
Reply from John Young, General Manager at Premier Care Services EG Ltd

We would like to thank Susan for her kind and positive review, it is a pleasure looking after her mother and long may it continue.

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Review from David M (Son of Client) published on 5 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been the recipient of care services provide by Premier Care Services for the past two years and three months as assisted-living/extra care facility and this has been the right solution for her. Recently however she has become increasingly physically and mentally frail and has been waiting
for an assessment from social services for 3 months. It is envisaged that she will be relocated into a care home. However my comments here specifically relate to the past month or so when we have benefitted from additional professional support provided by Premier Care Services not only at first hand via the excellent carers (as now my mother can hardly walk and has failing eyesight) but also in the form of the management of the situation- including liaison with the NHS the property management, social service and myself. I consider that Premier Care Services is handling a challenging situation in an exemplary fashion.
Reply from John Young, General Manager at Premier Care Services EG Ltd

Premier would like to thank David for his review, it has been an absolute pleasure over the past 2 years looking after his mother what a wonderful lady. David has given his mother lots of support especially over the last few months, I am sure he will continue to do so in the future.

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Review from Mary S (Daughter-in-law of Client) published on 29 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Premier Care Services deliver a very professional, caring and friendly service helping my mum in how to maintain her independence in her own home. Mum has 2 main carers which give her continuity. The carers leave a very detailed record on every visit (4 daily) so we know how mum is eating, drinking
and general well being. If there are any issues/concerns they either contact me directly or inform the office to contact me. They make sure the house is kept warm and mum has her lifeline on and her walking frame to hand. They also perform the regular lifeline test to check it is working. I would highly recommend to everyone.
Reply from John Young, General Manager at Premier Care Services EG Ltd

We would like to thank Mary for her kind words, it is a pleasure looking after your Mother-in-Law and always a pleasure to talk to Mary on a regular basis.

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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Premier Care Services EG Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.927 for Premier Care Services EG Ltd is calculated as follows: ( (166 Excellents x 5) + (13 Goods x 4) ) ÷ 179 Ratings = 4.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Care Services EG Ltd is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Christine

Christine Young

Job Title: Registered Manager/Proprietor Joined: 1970

Christine has worked in the care industry for 33 years, before setting up her own agency Premier Care back in 2001.


She still runs the agency has a hands-on approach and continuously passes on her knowledge and expertise to all of her staff.

John

John Young

Job Title: Operations Manager Joined: 2001

John is the son of Christine the owner and has worked for the family business since 2001. He is hands-on and works in the district when needed alongside his main role as operations Manager.

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