Premier Care Services EG Ltd

Felcourt Farm Business Park, Felcourt Road, Felcourt, East Grinstead RH19 2LQ
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9.9 138 Reviews
  • Premier Care Services EG Ltd, East Grinstead
Premier Care Services provides a bespoke tailored professional service to clients' domiciliary care needs, specialising in the challenges of old age care and disability, with all solutions personalised and carried out on a one-to-one basis.

The friendly care team are trained in the challenges of physical frailties and mental health issues, carrying out initial assessments to make sure needs and requirements are fully appreciated.

The agency works closely with the local authority and welcomes both private and public sector clients. Carers understand the importance of respecting smaller details so that individuals can live in a home where individuality is emphasised.
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Care Provided by Premier Care Services EG Ltd

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £18.50 – £47.50

Premier provide 30 minute, 45 minute and 60 minute calls weekday and weekends, Bank Holidays, New Year's Day and Christmas Day are included in the above fee range.
Pricing can be discussed during your or your family members' consultation.

These prices are only a guideline, please contact Premier Care Services EG Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Christine Young

Person in charge

  • Christine Young (Registered Manager)

Premier Care Services EG Ltd Reviews (138)

9.9

Premier Care Services EG Ltd has a Review Score of 9.9 (9.927) out of 10, based on 30 reviews in the last 2 years.
Over all time Premier Care Services EG Ltd has 138 reviews.

Overall Experience
  • 115
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  • 3
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Date Published
  • 138
  • 14
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  • 30
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Reviewer Connection to Premier Care Services EG Ltd
  • 45
  • 33
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  • 7
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Total of 138, showing 1-20
Review from David M (Son of Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Premier Care for several years and the service has always been 100% professional with the careers looking after my mother genuinely caring and offering support , during the years we have needed to call upon Premier Care for additional support and no request has been too much trouble
for the manager and her team and my mother would not be independent without the support of Premier care.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Always nice to know that what we do makes a big difference, you're kind words are what makes us strive to do even more.

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Review from Linda C (Daughter of Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service prompt on time friendly , can't fault them so helpful with my mum & any problems are reported to office & they ring me straight away . The morning visit always put wash on if needed & tidy up the flat
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to write a review, i will pass you're kind words on to the staff.

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Review from Christopher C (Son of Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premier Care always deliver the best of care for my Mother.
All her carers are kind and considerate and always take the time to engage in social conversation providing much needed company and interaction.
She always looks forward to her carers attending, for both the care and the company they provide.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave such a lovely review, i will of course pass on your kind words to the staff.

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Review from Clifford J (Son of Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premier always have the best interest of my mothers wellbeing. Keeping me informed of her welfare both mental and physical. They help with many aspects of her daily life and enable her to remain independent.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave a review, its very much appreciated.

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Review from V F (Daughter of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Consistently very caring, friendly and capable care. Can't fault anything at all. Very respectful and kind to my father. He looked forward to his visits and they could raise a few smiles from him. They showed interest in him as a person and in his life, which all goes to making the experience life
enhancing during a very difficult time for him.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Taking the time out of a busy schedule to leave such a lovely review really does mean a lot to all of us.

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Review from Susan R (Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always pleasant , fun chatting with carers- always careful to see that I am ok.NOTHING ELSE TO SAY- all good!!! Do NOT WISH TO ADD MORE.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thanks for taking the time to leave us a review, really do appreciate it.

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Review from L H (Wife of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are fortunate that we have the same carers so that my husband recognises who is looking after him. They know exactly how he likes things done which is important to him. They treat him with respect and at the same time make him laugh. We are hoping to increase the carers hours in the near future.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for you're kind words, and taking the time to leave such a nice review.

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Review from A M (Son of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premier have been overall so amazing and we have appreciated their care and dedication to my mum. We would recommend their care services and been using them for over 3 years. It's not been easy at times as mum needs have changed but they have adapted well to the changes.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Its really nice to hear that we have made a big difference in someone's life, this is why we all do our best to provide a high standard and quality of life.

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Review from J O (Daughter of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has dementia and was fiercely independent. She now needs care and refused help to start with but now looks forward to seeing the carers. Very professional, helpful, kind, caring people. Can't recommend them highly enough.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thanks for a lovely review will make sure this message is passed on to all.

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Review from G B (Daughter of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cared for has had 2 years of excellent care and assistance from Premier carers. They are a great help in maintaining as much independence as possible. We don't know how things would have been without them but do know the scenario wouldn't have been as good as it is. Prevention is better than hospital!
Highly recommend without hesitation!
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave such a nice review, much appreciated.

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Review from A R (Client) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service I am receiving is top quality.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for a lovely review, so glad we are making a difference.

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Review from Derek M (Son of Client) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review has been sent after my mother passed away in May. The staff have been very supportive and helped my mother twice a day since March 2023. Their kindness and reliability have ment we could leave mum in safe hands.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave a review, always appreciated by everyone.

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Review from Richard W (Son of Client) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not recommend Premier enough, they provide peace of mind and go above and beyond to help. The carers are always professional and friendly - my mother looks forward to their daily visits which help her maintain her independence.


Communication is also strong so I am always confident Mum is

getting the best care possible.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Always nice to receive positive remarks, this is what makes us continue to do what we do best, thanks for the kind words.

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Review from M A (Son of Client) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Premier to help with mums' care for over 12 months now.
Two staff members in particular and all the carers are very attentive and professional. They always let us know of any concerns they may have and offer advice when we ask.
Mum looks forward to their visits and we can always
rely on the team to provide an excellent service.
We would highly recommend Premier Care to anyone looking for a care provider in this area.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for your kind words it means a lot to the team.

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Review from John T (Husband of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premium Care has looked after my wife who has Alzheimer's Dementia for the best part of 10 years
I have to say that my wife has had the best of care provided by Premium Care over this period time
From the office to the front line everyone knows their role and this is played out with dedication and
commitment
The carers always share their wide range of knowledge, experience ,dedication and commitment to my wife and to me
The care provided to both of us is very important as I have mobility problems and therefore although caring for wife her care is always carried out within the confines of our house
This means apart from slowly walking to our garage I never leave the house and so having the two carers come in three times per day provides me with some company and respite
I wish Premier Care all the very best for the year ahead
Reply from John Young, Operations Director at Premier Care Services EG Ltd

What a wonderful review, the words say it all and i will make sure everyone that attends to your Wife's needs will be told.

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Review from J S (Wife of Client) published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff helpful and supportive. I know they could be relied on to advise on any problem. I know a shortage of staff can be difficult for them but they work very hard to fill the gaps.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave a review it is much appreciated by all.

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Review from C M (Son of Client) published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice, friendly people.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for taking the time to leave a review. We all hope you have a lovely Christmas.

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Review from Diana W (Daughter of Client) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful for the care that all the staff at Premier have provided to our mother over many years -
Particularly over the last few months, when due to deteriorating health, her needs have increased and Premier has excelled themselves in their response to this. They have always put her needs
first - e.g. calling an ambulance and staying with her until the ambulance and a family member arrived. Also, notify us immediately of any concerns. I also, personally, must thank the manager for her support of me when I needed a caring listener at the end of the telephone.
We have no hesitation at all in recommending Premier Care to anyone wanting the best support and care available for their loved one.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for leaving such an amazing review, it has been an absolute pleasure having had the opportunity to look after such a wonderful lady. I will be sure to pass on your kind words to all that played a part in making sure your mum received the care she deserved.

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Review from George J (Son of Client) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sincere thanks to all the staff for the excellent care provided to our mother over the past twelve months. It gave us great peace of mind to know that she was being looked after by a team of caring professionals who made sure she was safe and well at every visit. Any concerns for her welfare and well-being
were notified to us at the earliest opportunity. We have no hesitation in recommending Premier Care's services to anyone needing a conscientious, reliable and trustworthy care provider for their loved one.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for your lovely review, it is much appreciated, we do hope that all goes well for the future ahead.

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Review from S M (Client) assisted by family/friend published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave a review which is much appreciated.

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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Premier Care Services EG Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.927 for Premier Care Services EG Ltd is calculated as follows: ( (166 Excellents x 5) + (13 Goods x 4) ) ÷ 179 Ratings = 4.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Care Services EG Ltd is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Christine

Christine Young

Job Title: Registered Manager/Proprietor Joined: 1970

Christine has worked in the care industry for 33 years, before setting up her own agency Premier Care back in 2001.


She still runs the agency has a hands-on approach and continuously passes on her knowledge and expertise to all of her staff.

John

John Young

Job Title: Operations Manager Joined: 2001

John is the son of Christine the owner and has worked for the family business since 2001. He is hands-on and works in the district when needed alongside his main role as operations Manager.

Frequently Asked Questions about Premier Care Services EG Ltd

What Type of Services does Premier Care Services EG Ltd offer?

Premier Care Services EG Ltd offers Home Care.

How many Carers does Premier Care Services EG Ltd employ?

Premier Care Services EG Ltd employs 17 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Care Services EG Ltd to verify any information. View our terms and conditions. Premier Care Services EG Ltd has an Enhanced Service - more info.