Premier Care Services EG Ltd

Felcourt Farm Business Park, Felcourt Road, Felcourt, East Grinstead RH19 2LQ
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9.9 139 Reviews
  • Premier Care Services EG Ltd, East Grinstead
Premier Care Services provides a bespoke tailored professional service to clients' domiciliary care needs, specialising in the challenges of old age care and disability, with all solutions personalised and carried out on a one-to-one basis.

The friendly care team are trained in the challenges of physical frailties and mental health issues, carrying out initial assessments to make sure needs and requirements are fully appreciated.

The agency works closely with the local authority and welcomes both private and public sector clients. Carers understand the importance of respecting smaller details so that individuals can live in a home where individuality is emphasised.
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Care Provided

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £18.50 – £47.50

Premier provide 30 minute, 45 minute and 60 minute calls weekday and weekends, Bank Holidays, New Year's Day and Christmas Day are included in the above fee range.
Pricing can be discussed during your or your family members' consultation.

These prices are only a guideline, please contact Premier Care Services EG Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Christine Young

Person in charge

  • Christine Young (Registered Manager)

Admission Criteria

  • None

Premier Care Services EG Ltd Reviews (139)

9.9

Premier Care Services EG Ltd has a Review Score of 9.9 (9.919) out of 10, based on 37 reviews in the last 2 years.
Over all time Premier Care Services EG Ltd has 139 reviews.

Overall Experience
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Date Published
  • 139
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Reviewer Connection to Premier Care Services EG Ltd
  • 45
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Total of 139, showing 21-40
Review from Jennifer S (Client) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have always found them very helpful and anxious to do the best for us.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

It is always appreciated when a review is left, thank you for taking the time to let us know how we are doing.

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Review from mt o (Son of Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find all the carers and back office staff very helpful, I am very pleased with everything connected to Premier Care. Premier Care has been particularly helpful when Mum needs emergency food shopping or help taking additional supplementary prescriptions.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave a review, everyone at Premier are always grateful.

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Review from David H (Nephew of Client) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent standard of care. All those attending to my aunt's needs in her home are very kind, helpful, considerate and professional. The service from Premier Care is very reliable and we would highly recommend them to anyone.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Wow what a lovely review thank you so much, I will pass your comments to the team.

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Review from S B (Daughter-in-law of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Quick to respond to our initial request for assistance just prior to Christmas 23. Good communication with main office and their care team are very experienced, caring and totally understand the difficult nature of the services they provide which is tailored to the individuals concerned. The process
of introducing daily care for our parents was never going to be easy but Premier Care achieved this seamlessly and were quickly accepted by our parents.
We would highly recommend them.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Much appreciated and thank you very much for an amazing review, I will make sure the team are informed.

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Review from Kay S (Daughter of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Premier Care enough for the help and support they have shown to my dad who is nearly 95.
Nothing is too much trouble and they have gone above and beyond with trying to make Dad's days as easy and stress-free as possible.
Thank you for everything you do.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Really do appreciate you taking the time to express how happy you are, thank you.

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Review from Amanda F (Daughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been receiving care from Premier Care since mid-March 2024 when she left hospital. My mum needs extensive support and all the staff at Premier have been excellent. The team are easy to get in contact with and have been caring, friendly, thoughtful and professional, making my mum's transition
back home a positive experience. I do not live locally and knowing Premier are regularly with Mum gives me great reassurance that she is safe and well cared for.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave a review, I'm sure the staff will be very happy.

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Review from Polly E (Daughter of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Premier Care Services East Grinstead, they have been absolutely fantastic in their care of my elderly mum. They put my mind at ease knowing that she is so well looked after. Professional, reliable and so empathetic in their care. Thank you to all the team.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

So glad that you feel the way you do, we are always looking to make everyone's experience an amazing one and it's nice to know we are meeting that goal.

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Review from Stewart W (Son of Client) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
E-mailed Premier Care on a Friday evening regarding my father's care.
They called me back on Saturday morning and arranged a visit for the Monday.
Within minutes of the visit, they were already contacting the GP and district nurses to get things moving and a care package was put in place to start
my father's care within the next two days.
Prior to the visit, I felt that no one was taking my father's care seriously but after their visit, my mind was put a rest by the care they will provide and the things they have kindly put in place.
Whilst visiting they also made sure Dad was comfortable before they visited next. Very impressed.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for your kind words it is very much appreciated, even though the first contact was just a visit to discuss the care package, the staff that attended wanted to make sure your dad was as comfortable as possible.

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Review from W J (Son of Client) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The operations director and the Premier Care team have been visiting my father on a daily basis for over a year. They’ve done a great job of supporting his ability to live independently - by monitoring his medications and helping with household chores - while respecting his privacy. They have also been
proactive in raising concerns directly with me, when necessary. I would recommend Premier to anyone requiring in-home care.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for taking the time out to write such a nice review, I will pass on the information to all that attend your dad's calls.

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Review from S E (Power of Attorney of Client) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not express how pleased I am with the care that is being provided to a relative of mine, without Premier Care she would not be able to live at home as independently as she currently does. Staff go above and beyond to support her ensuring all her personal care needs are met whilst also spending
precious one-to-one time with her, encouraging her to maintain her optimum health. The staff also maintained very good contact with me with regard to any concerns, shopping, appointments etc. And also provided extra support during a difficult period this year.
Premier Care are a bespoke care company and I would highly recommend them.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave us such a positive review, I will pass your kind words on to the staff.

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Review from Nicola B (Daughter of Client) published on 23 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your service has provided peace of mind to me. Knowing that my mum has a regular visit, providing lunch and much more as the careers have all been really lovely, Mum often tells me conversations she has had with different ladies and she looks forward to the daily interaction. You provide a brilliant
service and the follow-up calls you have provided to me about my mum, have been very valuable.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for such a wonderful review, it's always nice to know that what we do is making a big difference, communication is paramount.

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Review from Derek M (Son of Client) published on 17 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff and management are flexible with the care my mother requires and will change if she needs one, two or three visits per day. The time of the morning visits can vary from day to day but the evening carer will try and let my mother know what time they will call the following morning. The care package
has enabled my mother to carry on in her flat and given us peace of mind knowing they are there.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for your kind words and taking the time to leave a review, much appreciated.

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Review from Sally L (Daughter of Client) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers at Premier Care are all so kind and friendly with my mum. They call me if they are concerned. It really helps me to know that someone kind and professional is calling into my mum every morning.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave us a review, your kind words mean a lot to everyone.

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Review from Annette H (Daughter of Client) published on 13 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were really helpful and attentive to my parents. The care they received was excellent at all times. Communication was clear and timely keeping us informed of changes and concerns at all times.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for a wonderful review, I will of course pass on your kind words to the staff.

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Review from Michael D (Husband of Client) published on 12 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Premier Care have given my wife every care and attention to her needs in getting out of bed, dressed and washed and ready for the day. The carers are effective, efficient, cheerful and polite.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

So glad that we are making a difference, thank you very much for such a kind review.

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Review from Theresa P (Niece of Client) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt passed away on the 1st of October, she received exceptional care from the whole team, who went beyond their normal duties to help her. We are very grateful to Premier Care for all that they have done.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for taking the time to leave a review, it was a pleasure to have had the opportunity to look after such a wonderful lady.

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Review from Jos L (Daughter of Client) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents were given exceptional love and care from all members of Premier Care team EG during the seven months that they were being cared for. Staff went above and beyond on many occasions to ensure that my parent's physical and emotional needs were being met. Premier Care were excellent at keeping
my sister and I informed regarding any concerns they had regarding the health of my parents. All the team kept excellent records so we were always able to read through how the week had gone for my parents. As a daughter who lived two hours away from my parents, it was so comforting knowing that carers were going in three times a day to visit my parents and making sure that they had their meals given to them and supervising them taking their daily medication. I would recommend Premier Care Services EG without hesitation. Thank you once again to all of the team as they gave consistent love and support to my mum and dad.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for an amazing review, I will pass this on to all the staff that looked after your parents and I have no doubt it will make them feel very proud of what they do each day.

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Review from Jane H (Daughter of Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring, professional and reliable. From the day they started looking after my dad, the wonderful management and care team have shown nothing but kindness and compassion towards Dad who has Alzheimer’s and dementia. Going in every morning and evening to take care of his medical, care and social needs
provides a layer of care that I can’t do on a twice-daily basis and the care team have given our family comfort and peace of mind that Dad is safe and well.
They contact me immediately if they have any concerns, whether it’s an issue with medication or if he refuses dinner and they take huge responsibility for their part in Dad’s safety and wellbeing. It’s a small enough team that Dad recognises them and accepts and welcomes them as part of his daily routine.
I truly can’t recommend them enough and I don’t know where my family would be without them.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Everyone that looks after your dad would like to say a big thank you for an amazing review. It is an absolute pleasure to look after such a wonderful man and to communicate with a very caring family.

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Review from B P (Client) published on 30 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are, without exception, unfailingly cheerful, helpful and efficient.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

A short and sweet review but very powerful and means a lot to all the staff thank you so much.

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Review from T G (Wife of Client) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premier Care Services EG have provided an excellent care service, looking after my husband for the last few years and continue to do so.
The company is family-run, providing a personal and friendly service, with an amazing standard of care by the carers. Reliable, care calls are on time, a very friendly
and personable service.
Would highly recommend this care company.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

That is such a lovely review thank you so much, we will pass your positive comments on to the staff.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Premier Care Services EG Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Premier Care Services EG Ltd is calculated as follows: ( (203 Excellents x 5) + (18 Goods x 4) ) ÷ 221 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Care Services EG Ltd is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Christine

Christine Young

Job Title: Registered Manager/Proprietor Joined: 1970

Christine has worked in the care industry for 33 years, before setting up her own agency Premier Care back in 2001.


She still runs the agency has a hands-on approach and continuously passes on her knowledge and expertise to all of her staff.

John

John Young

Job Title: Operations Manager Joined: 2001

John is the son of Christine the owner and has worked for the family business since 2001. He is hands-on and works in the district when needed alongside his main role as operations Manager.

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