Premier Care Services EG Ltd

Felcourt Farm Business Park, Felcourt Road, Felcourt, East Grinstead RH19 2LQ
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9.9 136 Reviews
  • Premier Care Services EG Ltd, East Grinstead
Premier Care Services provides a bespoke tailored professional service to clients' domiciliary care needs, specialising in the challenges of old age care and disability, with all solutions personalised and carried out on a one-to-one basis.

The friendly care team are trained in the challenges of physical frailties and mental health issues, carrying out initial assessments to make sure needs and requirements are fully appreciated.

The agency works closely with the local authority and welcomes both private and public sector clients. Carers understand the importance of respecting smaller details so that individuals can live in a home where individuality is emphasised.

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £18 – £47.50

Premier provide 30 minute, 45 minute and 60 minute calls weekday and weekends, Bank Holidays, New Year's Day and Christmas Day are included in the above fee range.
Pricing can be discussed during your or your family members' consultation.

These prices are only a guideline, please contact Premier Care Services EG Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Christine Young

Person in charge

  • Christine Young (Registered Manager)

Premier Care Services EG Ltd Reviews (136)

Total of 136, showing 41-60
9.9

Premier Care Services EG Ltd has a Review Score of 9.9 (9.926) out of 10, based on 34 reviews in the last 2 years. Over all time Premier Care Services EG Ltd has 136 reviews.

Overall Experience

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Review from B L (Daughter of Client) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident that my Mum is cared for and treated with respect each time a carer visits her. Over the years they have built up a good relationship and it is a huge reassures to me. My mum likes to be as independent as possible and the carers acknowledge and respect this too.
The office staff have
always been extremely friendly, helpful and understanding whenever I have needed to speak to them or when they have called me.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

It's very nice to receive positive feedback, shows the staff that they are appreciated and we would like to say thank you for your kind words.

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Review from J M (Wife of Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On ringing Premier Care for advice and help, they have all be very helpful with information at all time.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for taking the time to leave a review, it is always nice to receive positive feedback and know that our clients are happy.

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Review from P W (Client) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be thoughtful, kind and efficient. They are prompt and always helpful. The management team are easily accessible and provides a well-organised service. I wouldn't hesitate to recommend them.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave a nice review.

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Review from Roger D (Husband of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring thoughtful carer who went the extra mile to ensure my wife was as comfortable as possible. The service was provided with the utmost dignity by reliable dependable people in a professional manner.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for a lovely review, we are so glad that you was happy with the care we have provided.

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Review from Moira R (Daughter of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care all Premier Care Services staff have given to our 96-year-old mother who suffers from dementia. They go above and beyond in all areas of her care. They are interested in her as a person and chat to her about family and any up and coming visits. In fact, I think
of them as part of our extended family. They are always willing to help us in any way they can which makes our life much easier.


They are very flexible and fit their visits around family visits and are happy to add extra visits at short notice if they can, when necessary. All in all, they offer a fantastic service and I wouldn’t hesitate to recommend them to anyone looking for carers for their loved ones.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

A big thank you for your kind words and amazing review, it means so much when we are all appreciated, even more so after what we have all been through the last 2 years.

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Review from E B (Daughter of Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needs help with getting up in the morning and having breakfast made for her. Lunch is also prepared and left on a plate. In the evenings a hot meal is prepared. This gives me peace of mind that Mum is OK and eating well. Any queries or comments are quickly shared with me by phone. The staff
are very considerate and friendly. They provide Mum with a friendly face and a chat twice a day. I would thoroughly recommend Premier Care.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you very much for a wonderful review, it really is appreciated.

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Review from P C (Client) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were looking for care at home for our elderly mother, while we went away. Premier Care Services was recommended to us. It's always a little anxious when you're trusting your loved one to people you don't know but we needn't have worried, they are great. Right from management to the care team
themselves, always willing to support and help. Mum can be difficult about having care come in but she loves the ladies once she sees them. Highly recommend to anyone looking for or needing care.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for leaving such a nice review, I will pass this on to the carers.

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Review from S S (Daughter of Client) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care Services has been a godsend for my mum as her Dementia is slowly getting worse and I have had to increase the level of care and they are always happy to accommodate. The carers are all very nice, caring and friendly. I wouldn't hesitate to recommend Premier Care to anyone looking for elderly
care. Thank you so much for helping.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

You are very welcome, it's nice to know that we are appreciated, and it's a pleasure looking after your Mum.

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Review from Betty D (Client) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied and helpful.

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Review from Dominic G (Son of Client) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the fabulous care that my Mother received from Premier Care. The manager took a real interest in Mum, and a connection was definitely made that meant Mum felt she actually had a friend who was looking after her, rather than just an anonymous employee. I wouldn't hesitate
to thoroughly recommend Premier Care to anyone looking for assistance at home.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for such a wonderful review, it was an absolute pleasure to have had the opportunity to look after such a wonderful lady.

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Review from Gwen D (Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers very considerate, allowing me to get help in my own time.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

So glad that you are happy with your care, and thank you so much for taking the time to leave a review.

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Review from Joan C (Client) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am more than a little dissatisfied with the help I receive. Some carers are very good but several are poor and leave me feeling quite uncared for. I also recently found they were not applying my patches correctly which did not help their effects.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

After contacting the client to chat about her concerns, it was mentioned that the reason for feeling uncared for and dissatisfied, was because sometimes the carers didn't fluff up her pillows or rinse around the shower tray. The care Manager has taken this on board.

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Review from D S (Son of Client) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service has enabled my parents to remain in their own home and taken a lot of pressure off my father. It's comforting for me to know that they are visited each and every day.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave a review it is much appreciated.

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Review from Stanley L (Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with help and service. Staff are obliging in all respects.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you it's always nice to hear that we are making a difference and that you are happy.

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Review from John B (Client) assisted by family/friend published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Premier Care Services are efficient, very friendly, kind and attentive. I get total satisfaction in their services.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Lovely to hear that we are making a difference thank you for your kind words.

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Review from L C (Daughter of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Premier Care Services EG Ltd for a number of years and cannot express enough how great they are, especially during this pandemic. They have continued to offer a safe and efficient service. Full PPE is always worn and we have had no fears of covid coming into the house with their staff.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for your kind words it is very much appreciated.

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Review from D C (Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a client new to home cares, I have been most impressed with the care and compassion shown to me. Each day lighter moment of fun, snippets of news and encouragement to meet my own goals of wellbeing are given. A real team effort. Many thanks to all.

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Review from Nada W (Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had care for two years. Dropping to five days a week and looking after myself at weekends but I am glad to see them on Monday. To be able to care for myself makes you appreciate how good the staff are to keep you going.

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Review from Giles R (Son of Client) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t speak highly enough of the team who look after my elderly mother, especially one lady. I feel totally at ease knowing they visit Mum every day and always call me if there are any issues.
I highly recommend Premier Care to anyone who needs a loved one caring for.

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Review from James M (Client) assisted by family/friend published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Premier Care Services EG Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Premier Care Services EG Ltd is calculated as follows: ( (188 Excellents x 5) + (15 Goods x 4) ) ÷ 203 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Care Services EG Ltd is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (2)

Christine

Christine Young

Job Title: Registered Manager/Proprietor

Joined: 1970

Christine has worked in the care industry for 33 years, before setting up her own agency Premier Care back in 2001.


She still runs the agency has a hands-on approach and continuously passes on her knowledge and expertise to all of her staff.

John

John Young

Job Title: Operations Manager

Joined: 2001

John is the son of Christine the owner and has worked for the family business since 2001. He is hands-on and works in the district when needed alongside his main role as operations Manager.

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