Premier Care Services EG Ltd

Felcourt Farm Business Park, Felcourt Road, Felcourt, East Grinstead RH19 2LQ
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9.9 139 Reviews
  • Premier Care Services EG Ltd, East Grinstead
Premier Care Services provides a bespoke tailored professional service to clients' domiciliary care needs, specialising in the challenges of old age care and disability, with all solutions personalised and carried out on a one-to-one basis.

The friendly care team are trained in the challenges of physical frailties and mental health issues, carrying out initial assessments to make sure needs and requirements are fully appreciated.

The agency works closely with the local authority and welcomes both private and public sector clients. Carers understand the importance of respecting smaller details so that individuals can live in a home where individuality is emphasised.
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Care Provided

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £18.50 – £47.50

Premier provide 30 minute, 45 minute and 60 minute calls weekday and weekends, Bank Holidays, New Year's Day and Christmas Day are included in the above fee range.
Pricing can be discussed during your or your family members' consultation.

These prices are only a guideline, please contact Premier Care Services EG Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Christine Young

Person in charge

  • Christine Young (Registered Manager)

Admission Criteria

  • None

Premier Care Services EG Ltd Reviews (139)

9.9

Premier Care Services EG Ltd has a Review Score of 9.9 (9.919) out of 10, based on 37 reviews in the last 2 years.
Over all time Premier Care Services EG Ltd has 139 reviews.

Overall Experience
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Date Published
  • 139
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Reviewer Connection to Premier Care Services EG Ltd
  • 45
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Total of 139, showing 81-100
Review from Marjorie A (Client) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my carers have done an excellent job during the shut down. I think the world of them. Management have done well to find our carers.
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Review from Yvonne C (Client) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with this agency for 5 months and everyone has been very caring, conscientious and always cheerful.
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Review from Christine H (Daughter of Client) published on 29 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a client of Premier for a number of years. Premier and their carers have always delivered first-rate service, above and beyond what could be expected. The carers are kind and patient with her, taking account of her dementia. They always contact me if they have any concerns about my Mum,
using their initiative to determine problems, and also to suggest solutions. I feel that they do genuinely care about my Mum.
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Review from Andrew P (Son of Client) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Premier Care has enabled Mum to continue to live independently during these difficult times, ensuring she remains safe, fed, and most importantly offering her companionship and kindness twice a day. Living a long way from Mum, and not being able to visit at the moment, the team gives me
assurance that she is being well cared for, for which I am very grateful. They are always quick to call me if there are any concerns or to reassure that Mum is well. Very good communication. Thank you.
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Review from Jonathan P (Son of Client) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The name says it all - Premier Care Services - offer a first-class service with care and efficiency. My 90-year-old mum only had them visit for a short while before she went into hospital, but they helped me out of a difficult situation at very short notice, and only took payment after she'd gone into
hospital. They could be contacted out of hours, and their charges are very reasonable. I was very impressed.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for your kind words, it was a pleasure looking after your mum, what a wonderful lady.

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Review from M D (Power of Attorney of Client) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management and staff are very kind and helpful.
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Review from J B (Relative of Client) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very courteous, caring and empathetic. Friendly, anticipates one's needs, very cooperative with understanding of the variables needs from week to week. Copes well with electronic equipment.
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Review from M A (Client) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my girls are great. Very caring. One needs to be retrained.
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Review from Ian D (Friend of Client) published on 3 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premier Care stepped in at the last moment after we had to remove the previous carers due to poor quality of care. Wow, what a difference. From the first point of contact, all of the staff have been nothing but caring and thoughtful to us all. My friend really looked forward to seeing them each day,
as they not only looked after his needs in a professional manner but chatted to him and made him feel at ease. I have nothing but praise for Premier Care Services. Topnotch service and a reasonable price as well.
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Review from Paul F (Son of Client) published on 22 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Premier Care Services enough. My mother, who was 99, had terminal cancer with only a few weeks to live. Her wish was to stay in her home (a purpose-built annexe next to our house) and not to die alone. To this end, we had to find a care service that would suit our needs. The staff at
Premier exceeded our expectations in all regards from the management to each individual carer. I owe them a great debt of gratitude for the diligence and compassion they showed in caring for my mother. Both the daycare which included preparing her meals, doing her shopping, cleaning her home and, latterly, providing overnight care was first class in every regard.
All the members of the family were impressed with the way they made my mother comfortable right up to - and including - the end.
Thank you Premier.
Reply from John Young at Premier Care Services EG Ltd

It was an absolute pleasure looking after your Mum, she was a very special lady and we all felt as though we had known her for years.
Thank you for your kind words, I will, of course, pass this on to all the staff that were involved with Mum's care.

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Review from Diana S (Wife of Client) published on 11 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband's nominated carer was superb. However he was feeling, she usually managed to give him a full body wash. Even though he might have refused a wash, in her subtle way she coaxed him and somehow got the job done. I usually left them alone for the wash but if near when she had finished, he was
always thanking her. On the odd days when he wasn't well and did not have a wash, she sat and chatted with him, holding his hand and comforting him. She was very caring and had a real fondness of him, which was truly reciprocated.


She was also such a support to me as well. When I was concerned, she would agree when I felt a doctor was needed to be called, or say that this was the usual course for events, therefore allaying my fears. I really don't know where I would have been without her. She needs the biggest thank you in the world.

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Review from Josephine N (Client) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than satisfied with Premier Care Services. I find them reliable and regular at coming to me. I have them twice a day on each day, one hour mornings, 30 minutes in the evening. They are caring people.
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Review from Karen S (Niece of Client) published on 5 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care they provide my Aunt is first class - she looks forward to their visit!
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Review from Graham H (Son of Client) published on 4 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premier Care Services EG Ltd have been reliable, professional and caring in the care provided to my 91-year-old mother whose health has deteriorated over the past 12 months. As time goes on my mother's need for expert assistance will increase and I have no reservations about using Premier Care Services
to help meet her needs.
I would strongly recommend Premier Care Services to anyone needing professional home care.
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Review from Janet J (Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Excellent care but wish we could know in advance roughly what time they are coming and who it is. I think they are short staffed.
Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for your kind words regarding the excellent care provided.


I would just like to say that Premier does not have set timings and this is always mentioned at the initial meeting, we always try our level best to attend as near to the requested times as possible and Premier does have a fifteen-minute window either side in case of emergencies. Premier Care has the right amount of staff to enable us to provide the quality care expected by our clients and is by no means short staffed.


Kindest Regards,
John Young.

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Review from Les G (Friend of Client) published on 3 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with the ethos and culture of the care provider. Staff are attentive to the client's needs and provide helpful and friendly care.
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Review from Clare (Sister of Client) published on 31 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have always been happy with the standard of Care offered by Premier Care to my sister and they keep me fully informed.
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Review from Mary P (Daughter of Client) published on 31 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has found all the carers have been extremely pleasant and nothing is ever too much trouble for them. We are very happy with the care and assistance she’s had.
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Review from Anne (Daughter of Client) published on 31 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Premier Care have been supportive and very helpful both to me and my mother. The carers are delightful with my mother and she feels relaxed and comfortable in their care. Communication with the company is excellent.
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Review from P J (Son-in-law of Client) published on 31 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service is very reliable and if there are any changes because of doctors appointments etc, they are easily contactable and always helpful.
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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Premier Care Services EG Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Premier Care Services EG Ltd is calculated as follows: ( (203 Excellents x 5) + (18 Goods x 4) ) ÷ 221 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Care Services EG Ltd is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Christine

Christine Young

Job Title: Registered Manager/Proprietor Joined: 1970

Christine has worked in the care industry for 33 years, before setting up her own agency Premier Care back in 2001.


She still runs the agency has a hands-on approach and continuously passes on her knowledge and expertise to all of her staff.

John

John Young

Job Title: Operations Manager Joined: 2001

John is the son of Christine the owner and has worked for the family business since 2001. He is hands-on and works in the district when needed alongside his main role as operations Manager.

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