Prestige Nursing & Care (Sleaford)

We were recommended Prestige when our father was discharged from hospital following a fall and the NHS home care support came to an end. From the outset, the approach of both managers and carers felt noticeably different from what we'd experienced before. Our father was immediately more relaxed, and even the atmosphere in the house felt calmer, more organised and reassuring. This positive experience has continued over the months since. The managers are responsive, approachable and helpful, and the carers are consistently professional, but, importantly, genuinely kind and caring towards our father. They also take a thoughtful, proactive approach to supporting his long-term independence and helping him remain safely at home. He has built really strong relationships with the team - there are always smiles and laughter - and we have complete confidence in both the service and the people running it. As I live several hours away this make a huge difference to my peace of mind.

My 91 year old Mum has been receiving home care from Prestige Sleaford twice a week for more than two years now. Mum was a little hesitant initially to have a carer as she is so independent...however, she is now so pleased she has them, and she looks forward to them coming. Mum's carers are usually Mandy and Anita - both lovely people, professional and respectful - they always ask Mum what she would like them to do each visit. They don't 'take over', but listen to what help Mum needs that day, and respect her wishes. Communication with Prestige is excellent - the staff in the office are always helpful - and Prestige were accommodating when we needed to book additional care, for example: taking Mum to visit her friend on the friends birthday, and taking Mum to local pharmacy for flu jab, as on both of these occasions, family were not able to be there. As a family, we are all so happy with Prestige - the staff, the communication, and the level of care provided are all first class.

Penny and I go out to visit interesting and fun places for days out, and on holiday together - with someone who is so extremely kind, and a PROPER friend to me. My whole world has changed - the entire team of ladies at Prestige are supportive, and have provided unwavering help to me.

I got in touch with Prestige in August 2024 after my mum had a fall and broke her ribs. I engaged them to look after my mum once a day over the lunchtime period to make sure she had a cooked meal and any other additional requirements my mum might have. All the carers have been fantastic and have looked after my mum in a kind. considerate and professional manner. I would have no hesitation in recommending the services of Prestige to others.

I would have no hesitation in recommending the services of Prestige for all caring needs of loved ones.

Prestige came in daily primarily to make Dad a hot meal and provide company and any other service needed. They also escorted him to doctor and dental appointments and always took him for a coffee while they were out which he loved. Their service was first-rate throughout, and all the staff who worked with Dad were polite, understanding and respectful. They were the reason that he was able to stay at home as long as he did, and kept him healthy as his dementia began to slowly take a greater influence. He looked forward to their visits and watching a quiz show on the TV with a brew and trying to guess the answers! I wouldn't hesitate to recommend the company if you are looking for some help with a relative or loved one, and all our dealings with them were polite, efficient and productive. We always felt comfortable that the staff were attentive and knowledgeable, and always looking out for Dad's best interests and communicating well with us. Thanks to all of the staff, you were great!

Excellent care provider, the care staff are all friendly, caring and professional, and they go the extra mile. They also support me in my role as main carer for Dad. The staff in the office are all caring and very approachable, and are easily contacted by telephone or email, and respond promptly to any requests or changes required. A weekly rota is provided, so you can see who is coming at each visit, and at what time.

Prestige have been coming in daily to Mum for about six months. The small consistent team of reliable carers have been great! Kind, caring, on time and efficient. We have also had good communication with the management, who seem well organised. It's working well for us as a family and we are grateful to have found your company. Thanks to you all.

Very satisfied with the standard of care provided. My mum’s needs were thoroughly assessed and have been more than satisfactorily met. The carers have been considerate and kind, the administration has been very efficient and it is reassuring to know that my mum is in good hands.

They are always punctual and are good company for my mum.

Quite happy with the service provided.

Very satisfied with my care (help with bath).

It is very easy to contact and communicate with Prestige staff and they are very approachable and try to go the extra distance to ensure that my mum's needs are appropriately and safely met. The record-keeping and other administrative support, such as the publication of rosters and invoices, is also excellent.

Professional and exceptional. They cater for our needs perfectly.

I have been using Prestige for over a year now and I am very pleased with the carers that attend to me. I know from a rota each week who and at what time the carer will arrive. All the carers are really nice people and professional in what they do. It's a good start to the day for me.

I have been with Prestige for may years and I have not had any trials or tribulations. Every one who comes to me I find polite, kind and doing a good job.

Very pleased with the caring service I receive.

My husband has had two carers to care for him daily - for 1/2 an hour each day. Mainly, as recently, to bed bath him. We both have so far agreed that all concerned have done their 'job' very well. One carer in particular is extremely thorough and is a credit to the company. They are very helpful and have never declined any offers of help. My husband cannot write due to very poor eyesight but has given me full support for this review, and we cannot say enough about Prestige Nursing & Care.

My brothers and I are very pleased with their care and concern for our mother.

I would definitely recommend Prestige (Sleaford). My mum loves the girls going in, especially giving her time for a chat. It also put my mind at ease knowing someone was visiting her four times a day. Thank you.