Prior Care Ltd

75 Park Lane, Hornchurch RM11 1BH
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9.3 6 Reviews
  • Prior Care Ltd, Hornchurch
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Care Provided

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £18.90 – £40.30

Fees vary depending on
Service being used
Week days or weekends
Bank holidays

These prices are only a guideline, please contact Prior Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Prior Care Limited

Person in charge

  • Jemma Trowbridge (Registered Manager)
Are you the Owner/Manager of Prior Care Ltd? View your Advertising Options

Prior Care Ltd Reviews (6)

9.3

Prior Care Ltd has a Review Score of 9.3 (9.348) out of 10, based on 6 reviews in the last 2 years.
Over all time Prior Care Ltd has 6 reviews.

Overall Experience
  • 5
  • 0
  • 1
  • 0
  • 0
Date Published
  • 6
  • 6
  • 6
  • 6
  • 0
Reviewer Connection to Prior Care Ltd
  • 2
  • 2
  • 2
Total of 6, showing 1-6
Review from Simon B (Son of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior Care have been providing care support for my mother for many years now
I have always found them to be accommodating in the needs of my mum's care support that is required
Without them my mum would struggle on a day to day basis.
Reply from Jemma Trowbridge, Registered Manager at Prior Care Ltd

Thank you, Simon, for your thoughtful review. We are very pleased to hear that our care and support have had such a positive impact on your mother's wellbeing over the years.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R R (Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The carers are all very helpful, all I require is help to dress, the only thing I would say is they are not very reliable in keeping to the time I am expecting them to call. They sometimes come quite late and I never really know what time to expect them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S N (Daughter of Client) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that attended my mother are always friendly, helpful and listen to both my mum and to me regarding her needs.
Her main caregiver, I highly appreciate all that she does for us.
She notices if mum is not herself and contacts me whenever necessary.
Reply from Jemma Trowbridge, Registered Manager at Prior Care Ltd

Thank you for your kind words. Were delighted to hear how much you value the support your mums main carer provides. Noticing her needs and keeping you updated is such an important part of our care, and were so pleased this has brought comfort to you and your family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E T (Daughter of Client) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team have cared for my mother since she suffered a stroke 16mos ago.
My mother is always looked after and I simply couldn't ask for more. They have called doctors / pharmacy about medication when there was a mistake and my mother suffered with serious anxiety and they always put
her mind at rest.
Their level of care has a direct impact on my life too as I know that she is cared for and I have less to worry about and also it takes pressure of me as I can look after my family and work knowing she is in great hands.
I simply don't know where we would be without them.
Reply from Jemma Trowbridge, Registered Manager at Prior Care Ltd

Thank you so much for your lovely feedback. Were truly glad to know our care has brought comfort to your mother and reassurance to you and your family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Andrew C (Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Based on my previous experiences with another agency, they don't offer much basic care. In contrast, Prior Care excels in this area. Their caregivers are well-trained and very patient with clients. Additionally, the caregivers are always punctual, with no delays from the previous caregiver.
Reply from Jemma Trowbridge, Registered Manager at Prior Care Ltd

Thank you so much for your kind feedback. Ensuring our carers are well trained, compassionate and punctual is very important to us, and it is wonderful to know that this has made such a positive impact on your experience with Prior Care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Andrew R (Son of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't have any communication directly with the company but the service my mum receives from prior care and a wonderful carer, she always goes the extra mile to help care and support my mum.
Reply from Jemma Trowbridge, Registered Manager at Prior Care Ltd

Thank you so much for your kind words and positive feedback. We are delighted to hear that your mum feels well supported and cared for, and that her carer goes the extra mile to provide the care she deserves. Your comments mean a great deal to our team, and we will make sure they are shared with those involved in your mum's care. Knowing that we are making a difference is truly rewarding.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.348)

Overview of Review Score

The Review Score of 9.3 (9.348) out of 10 for Prior Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Prior Care Ltd is calculated as follows: ( (29 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 33 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prior Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Prior Care Ltd

What Type of Services does Prior Care Ltd offer?

Prior Care Ltd offers Home Care.

How many Carers does Prior Care Ltd employ?

Prior Care Ltd employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prior Care Ltd to verify any information. View our terms and conditions. Prior Care Ltd has an Basic Service - more info.