The East Riding of Yorkshire Council's Community Support Service provides Short Term Assessment and Reablement (STARS) to facilitate prompt hospital discharge and support in the Community.
They have a Carer Relief team who provide an Emergency Cover service to informal carers which ensures the cared-for person is looked after in the event of the carer being taken out of their role in a crisis. They also offer a sitting service to...
The service is free of charge for those customers eligible for Re-ablement but, if ongoing care needs are required after a period of re-enablement then customers will have a financial assessment to determine the contribution to be made.
Contact Community Support Services to get a personalised quote:
Community Support Services has a Review Score of 9.8 (9.782) out of 10, based on 52 reviews in the last 2 years.
Over all time Community Support Services has 159 reviews.
Mixed thoughts really, good to have support and mainly very good company. Unfortunately the visit timings were based on staff availabilty which were definitely out of sync wtih my requirements, so they usually just involved a pleasant chat with the staff member of the day. Some jolly good company really.
Thank you for your feedback, unfortunately due to capacity we are not always able to accommodate a preferred time, however, I pleased you enjoyed the chats and company - kind regards
Excellent staff and always easy to get on with and always helpful with my condition, always would listen to my way if things that I wanted to do, and always there when I was not having a good day. So no complaints from me about anything that I needed.
thank you for your feedback, Im please you found the service a good support and that staff listened to you. I will pass to the staff who attended. kind regards
On behalf of Keith & myself our experience of the Community Support Services has been brilliant. When 'the girls' frist visited our minds both mentally & physical were at a very low ebb and over the weeks we have looked forward to their visits and our well being has been 'improved' beyond any thing I could describe. Nothing was an effort and Keith's attitude is back to normal - they nursed him through his darkest hours for which our appreciation and thanks are insufficient for the help given.
Thank you so much for sharing such heartfelt feedback. We are truly delighted to hear that our Community Support Services have made a positive difference for both you and Keith. It's wonderful to know that the team's visits brought comfort and helped restore well-being during such a challenging...
Our regular two carers are fantastic. They have earned my Dad's trust and built up a wonderful rapport with him and he really likes them both.
thank you for your feedback, I will ensure that the workers are aware of your lovely comments, kind regards
Thank you!
thank you so much for your kind review, I am pleased that we were able to support not only your mum, but you too, I will pass the feedback to the team who visited. kind regards
Every carer has been very polite, caring and helpful. Couldn't have managed without them. The family and I have been very grateful and given us peace of mind. They have helped me get my confidence back and start doing things for myself. A big thank you to you all.
Thank you for your feedback, I encourage you to keep building your confidence so you can regain your independence - kind regards
I am sad at having to leave your care service.
thank you for you feedback, I pleased you found the the service to be exemplary - I will inform th staff who visited, kind regards
All my callers were lovely. Nothing too much trouble. I looked forward to their visits and was sorry when they had to stop because I had gained back my independence.
thank you for your feedback, I am pleased to note that you have improved and regained your independence. I will pass to the workers involved with your support. Kind regards
Lovely carers very sociable made us feel at ease whilst bathing my husband. Was reluctant to let them go.
Thank you for your feedback, this will be passed to the workers who attended. kind regards
My experience with this service was very professional and helpful. I do not know how I would have managed without the team, made you feel confident to do what you could yourself. They were so friendly and nothing was too much of a bother for them. I had no problem with men or women helping with personal care ie showers, strip wash and dressing me. I will sadly miss them all with help as well as friendship.
thank you for your feedback regarding your reablement support that you received. I will pass on the compliment to the staff who attended. Kind regards
I am very grateful to have had such pleasant and helpful people working with me to get me back looking after myself following surgery. Thank you Margaret for always listening and helping me and enabling me to progress. What a fantastic team the re-enablement team is, superb carers and all really understanding people. Thank you for the encouragement!
thank you for your lovely feedback regarding the staff and support received, I will ensure the team are made aware. Kind regards
All the carers Dad experienced were absolutely lovely, both he and I felt really confident in their care and respectful approach to Dad. He's pretty independent and tried hard to achieve the targets set and the carers often followed up with me to check he was actually able to do the things he told them he was doing without their help and this was a great comfort to me that they absolutely had his best interests at heart.
thank you for your kind feedback, I will ensure that the staff are made aware, kind regards
The home care enablement programme has been such a help in my recuperation. All the carers, the therapists and assessors have been so kind and sensitive to my needs. They have shown encouragement and respected my dignity for which I am very grateful.
thank you for you feedback, I am please that we were able to support you in your reablement journey. I will ensure that the staff are aware. kind regards
Having being in hospital for a short period of time the clinicians told me that until they could get a date for the Community Support Services to start to look after me then I was to stay in hospital. The care that was provided was very good, the staff male and female were polite, efficient, well mannered and didn't judge people on how they were they did not discriminate. They were very considerate and showed empathy.
thank you for your feedback, I will ensure it is passed to the workers who attended. Kind regards
Your all outstanding , wonderful people , I was out of my depth and had hit a brick wall, from the first point of contact I was overwhelmed at the compassion shown to mine and my father's situation. An assessment was carried out rapidly and a care package put in place the same day , I can never thank you all enough for such a wonderful service , everyone I've met yet are friendly but professional . Massive well done Community Support Services East Riding. The difference it's going to make is phenomenal . Thank you thank you thank you
thank you for you lovely feebdack, I will ensure that the staff who visited your father are made aware kind regards
Excellent experience of this service. Very person centred approahc by all staff, on each visit. Good communication during visits and review meetings of the care package. Given time and support to maximise independence. Referrals to other services discussed, explained and actioned. A valuable resource to support discharge from hospital for the client but also supportive and reassuring for family.
thank you for your excellent feedback, I will ensure that the staff are made aware. kind regards
I was amazed at how well I was taken care of and felt very fortunate. The food was good and well prepared and nicely served with a smile.
thank you for you feedback, I will ensure that staff are made aware kind regards
All the ladies who come to visit me were very friendly. I didn't need much practical help, but their visits, conversations, and encouragement were a great help at a time when I doubted my ability to get better.
thank you for your feedback, I am glad the service supported you in regaining your independence. kind regards
My experience was excellent, helpful and appreciated following my heart surgery on 22nd May 2025. The team of carers were considerate, respectful and very well turned out. They helped me to reestablish my normal routine in an unhurried pace within 6 weeks of my surgery.
thank you for your feedback, Im please to hear that you surgery went well and you have established your normal routine with the support from the workers. I will ensure the team are made aware. Kind regards
Very pleased with the help I received, it gave me my confidence back. Everyone was so pleasant and helpful.
thank you for your feedback, I will ensure that the team are made aware, kind regards
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I started working for East Riding Council in November 2002 within the lifeline service. Previous to that I worked in the private sector providing care to vulnerable adults in the community.
I have worked for the Community Support Service since 2005 and was a Team Leader, then Deputy Manager and more recently the Registered Manager.
The service is primarily reablement and our aim is to support customers to reach their baseline of independence.
Our team consists of Team leaders (managing day-to-day duty issues and managing the front-line workers), Assessment officers (completing assessments and reviews and setting goals for the customers), Technicians (receive referrals from the hospital teams and other hubs, and add them onto a rota management system) Then there are the Community Support Workers (they deliver the care and support to all our customers).
I have been part of the service since 2012; firstly as a Community Support Worker; then as a Team Leader in 2014; progressing to Deputy Manager in November 2022. I have a focus on ensuring our whole team work together to provide the best outcomes for vulnerable adults in our community with an emphasis on working with the customers to maximise their independence.
Prior to working for CSS, I worked for Hull City Council providing support to Children and Families with Disabilities and prior to that, I also with HCC - I worked with Children in Residential Care and also the Children's Safeguarding Team all of this experience has helped me develop an understanding working with vulnerable people in a social care setting. Prior to working in Social Care, I worked in design and marketing for 25 years where I developed strong staff management, customer service and project management experience. All this previous experience has helped me develop a strong empathy and understanding of both staff and customer needs - I see my role as providing all the support necessary to ensure that our whole team can provide the best care possible to the Vulnerable Adults of the East Riding.
I have worked for the East Riding of Yorkshire Council in Adult service since August 1999. I spent the first 18 years working for the Lifeline service in various posts from an operator, handing calls to the team leader for the technicians who install lifelines throughout East Yorkshire. In Nov 2017. I transferred to Community Support service as a team leader for a group of community support workers in the Bridlington/Driffield area. I work hard to support the front-line staff in providing an excellent level of care and support to customers discharged from the hospital with a package of care. I pride myself in being available to support staff who are lone working, maintaining regular communication and ensuring they have the correct equipment and training to carry out their role providing care and support to the highest standards.
I take pride in being the best version of myself for the team I have around me. Being a team leader is more than managing a group of staff, it is about being a part of that team and setting the best example you possibly can. Community Support Services is fuelled on pride, dedication and incredible team work
I joined Community Support Services in August 2018 in the Technician team, taking new referrals from social workers and care co-coordinators and looking at capacity on staff rotas to offer care calls to clients. I then progressed to Senior Technician, having line management responsibility for the small Technician team.
In March 2022, I joined the Team Leader team, and now support the Community Support Workers who are the face of the service and work hard to deliver the best possible care to our service users. I love working in this service and I am proud to be a part of a brilliant team, that does such an important job in supporting people in the community.
I enjoy my job and enjoy being part of a team maintaining daily contact with the staff who play a key role in providing the best care possible for the customers and my role is to make sure all customers are visited and progressing and all the staff feel valued and appreciated.
The Technician staff team are essential to the running of the Community Support Services and play a key role in dealing with referral requests and organising care for new customers that have been recently discharged home from the hospital, along with those with reablement potential. This post supports the delivery of a high quality, cost effective service that is compliant with CQC Standards and GDPR.
The Assessment Officer role is crucial to maximising the independence of our customers. They undertake a strength-based assessment where the customer sets their own goals and agrees a plan to meet these with support, help and guidance from a dedicated team of community support workers. This can include identifying support around medication, self-care, confidence building and signposting to community resources.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Support Services to verify any information. View our terms and conditions. Community Support Services has an Enhanced Service -more info.