Community Support Services

Happy with service

A big thank you to the team of carers who came to look after me when I fist came home from hospital. They treated me with respect and gradually become independent of their help. I'll be sorry to see them all go because they became more like friends than carers but there is obviously people who need their help more than me now. Thank you from all of the family.

So from both of us, we want to say a huge thank you to all for helping us in more ways than they will ever know.

All the carers were very nice and polite. I enjoyed our little natters. They were veyr patient and understood my ailments. Hats off to them all.

Mixed thoughts really, good to have support and mainly very good company. Unfortunately the visit timings were based on staff availabilty which were definitely out of sync wtih my requirements, so they usually just involved a pleasant chat with the staff member of the day. Some jolly good company really.

Excellent staff and always easy to get on with and always helpful with my condition, always would listen to my way if things that I wanted to do, and always there when I was not having a good day. So no complaints from me about anything that I needed.

On behalf of Keith & myself our experience of the Community Support Services has been brilliant. When 'the girls' frist visited our minds both mentally & physical were at a very low ebb and over the weeks we have looked forward to their visits and our well being has been 'improved' beyond any thing I could describe. Nothing was an effort and Keith's attitude is back to normal - they nursed him through his darkest hours for which our appreciation and thanks are insufficient for the help given.

Our regular two carers are fantastic. They have earned my Dad's trust and built up a wonderful rapport with him and he really likes them both.

Thank you!

Every carer has been very polite, caring and helpful. Couldn't have managed without them. The family and I have been very grateful and given us peace of mind. They have helped me get my confidence back and start doing things for myself. A big thank you to you all.

I am sad at having to leave your care service.

All my callers were lovely. Nothing too much trouble. I looked forward to their visits and was sorry when they had to stop because I had gained back my independence.

Lovely carers very sociable made us feel at ease whilst bathing my husband. Was reluctant to let them go.

My experience with this service was very professional and helpful. I do not know how I would have managed without the team, made you feel confident to do what you could yourself. They were so friendly and nothing was too much of a bother for them. I had no problem with men or women helping with personal care ie showers, strip wash and dressing me. I will sadly miss them all with help as well as friendship.

I am very grateful to have had such pleasant and helpful people working with me to get me back looking after myself following surgery. Thank you Margaret for always listening and helping me and enabling me to progress. What a fantastic team the re-enablement team is, superb carers and all really understanding people. Thank you for the encouragement!

All the carers Dad experienced were absolutely lovely, both he and I felt really confident in their care and respectful approach to Dad. He's pretty independent and tried hard to achieve the targets set and the carers often followed up with me to check he was actually able to do the things he told them he was doing without their help and this was a great comfort to me that they absolutely had his best interests at heart.

The home care enablement programme has been such a help in my recuperation. All the carers, the therapists and assessors have been so kind and sensitive to my needs. They have shown encouragement and respected my dignity for which I am very grateful.

Having being in hospital for a short period of time the clinicians told me that until they could get a date for the Community Support Services to start to look after me then I was to stay in hospital. The care that was provided was very good, the staff male and female were polite, efficient, well mannered and didn't judge people on how they were they did not discriminate. They were very considerate and showed empathy.

Your all outstanding , wonderful people , I was out of my depth and had hit a brick wall, from the first point of contact I was overwhelmed at the compassion shown to mine and my father's situation. An assessment was carried out rapidly and a care package put in place the same day , I can never thank you all enough for such a wonderful service , everyone I've met yet are friendly but professional . Massive well done Community Support Services East Riding. The difference it's going to make is phenomenal . Thank you thank you thank you

Excellent experience of this service. Very person centred approahc by all staff, on each visit. Good communication during visits and review meetings of the care package. Given time and support to maximise independence. Referrals to other services discussed, explained and actioned. A valuable resource to support discharge from hospital for the client but also supportive and reassuring for family.