The East Riding of Yorkshire Council's Community Support Service provides Short Term Assessment and Reablement (STARS) to facilitate prompt hospital discharge and support in the Community.
They have a Carer Relief team who provide an Emergency Cover service to informal carers which ensures the cared-for person is looked after in the event of the carer being taken out of their role in a crisis. They also offer a sitting service to...
The service is free of charge for those customers eligible for Re-ablement but, if ongoing care needs are required after a period of re-enablement then customers will have a financial assessment to determine the contribution to be made.
Contact Community Support Services to get a personalised quote:
Community Support Services has a Review Score of 9.8 (9.782) out of 10, based on 52 reviews in the last 2 years.
Over all time Community Support Services has 159 reviews.
The service you provide is second to none, all the carers are kind and considerate and very professional couldn't fault any of them, be it male or female. 10 out of 10.
thank you for your valued feedback, I will ensure I pass the compliment to the staff. kind regards
All carers give excellent care to my dad at all times.
Thank you for your feedback, Im glad your dad received excellent care kind regards
Difficult to find a fault with any part of the organisation.
Thank you for your kind feedback, Im am pleased you found the s=staff friendly and supportive. I will ensure that the staff are made aware of tyour compliment. Kind regards
A quick deal of help gave me the confidence to walk around the garden and up the stairs.
thankyou for your feedback, I am pleased you are making good progress in your recovery. kind regards
Been coming for a week now and provided excellent care and communication. I am very happy with the support I am getting. Thank you.
Thank you for your feedback, I wish you well in your reablement journey. kind regards
All the carers that came were very efficient, friendly and made me feel safe. I am very pleased with my care package, and it was in place very quickly. Thank you for your efficient service.
Thank you for you feedback, I will pass to the staff who attended. kind regards
Would like to thank everyone for all the help I have had to get me back where I was before I was taken into the hospital. The staff was wonderful with my needs to getting wash and showed and getting me out walking with my rollator, thank you very much.
Thank you for you feedback, I will pass this to the staff who attended kind regards
On the service you provide is very good. Your treated with respect & dignity. Staff were polite, always on time and nothing is too much trouble.
thank you for your feednback, I will pass onto the team. kind regards
She would give him his tablets in the morning (and also in the evening) help with any jobs that needed doing and making the bed. She also helped with doing the microwave and the washing machines.
Thank you for your kind feedback, I will ensure that it is passed to the relevant workers who attended. Kind regards
From introductions to service provision, everyone who attended to mum's care needs did so with the utmost care. The whole team become an extension to the family. We cannot praise the service enough. Due to mum's care needs, we thought it was going to be difficult for her to adjust to, we were so wrong. Everyone treats her with dignity and support to help her maintain a healthy life style in her own surroundings. No hesitation in recommending the service. Just wish we could fund the service to continue. Thank you to everyone.
Thank you for your lovely feedback. I'm really pleased that we were able to support your mum on the road to recovery. I will ensure that staff who attended are made aware of the compliment.
During the period of care, my mother was treated with compassion and kindness. Many of its staff, not all, went over and above what was expected/required to help her recovery. The help given enabled mother to regain a degree of independence, the physical and mental improvement seen, following her stay in hospital was clearly evident. Given the change in carers recently, it gives clear evidence that the service you provide is something that you can be immensely proud of.
Thank you for your positive feedback. I will ensure I pass this onto the team who supported your mum.
Everyone was very open and friendly. Everyone would take time to have a chat with me. Living alone that was very important to me. The team were very obliging. I was sad that I did not get a chance to say goodbye to any of them.
Thank you for your positive feedback, I'm sorry you didn't get change to say goodbye to all, however, I will ensure that this feedback is passed to the staff who attended.
I was helped to shower and overcome my reservations while doing so. I am now much improved. Thank you!
Thank you for your feedback, I am pleased that reablement support worked for you. Kind regards.
I found the carers brilliant, and they looked after me by helping and being very caring. I cannot fault them. - Many thanks.
Thank you for your feedback, I will ensure the workers are informed kind regards.
The only issue was communication as my father's partner has memory issues and on a number of occasions, we had to remind the service to communicate with those with POA rather than partner/patient.
Kind regards.
All your carers are friendly, kind and helpful. We built up a report with many of them. Nothing was too much trouble. My mum loved seeing them. It broke up her day as a bedbound patient. She enjoyed seeing them.
Thank you for your feedback; I will ensure that the staff are made aware. Kind regards.
Staff are very helpful and friendly.
Thank you for your feedback, I will pass on the message to staff, kind regards.
From start to finish we enjoyed the talents, care and humour of this group of 'Angels'. From a beginning of unknown expectations, we reached a time of confidence in them and ourselves, thanks entirely to the team of stars. Thank you.
thank you for your lovely feedback, I will pass to the team who attended. Kind regards.
The support workers were good at their duties and generally very helpful when I requested information. The only slight issue was the variation in different staff. My mother needs help due to dementia, and lots of new faces caused confusion, although not upsetting. The officers managing my mother's case were also very helpful.
Kind regards.
All carers were very helpful and friendly.
Thank you for your feedback, it is appreciated. Kind regards.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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I started working for East Riding Council in November 2002 within the lifeline service. Previous to that I worked in the private sector providing care to vulnerable adults in the community.
I have worked for the Community Support Service since 2005 and was a Team Leader, then Deputy Manager and more recently the Registered Manager.
The service is primarily reablement and our aim is to support customers to reach their baseline of independence.
Our team consists of Team leaders (managing day-to-day duty issues and managing the front-line workers), Assessment officers (completing assessments and reviews and setting goals for the customers), Technicians (receive referrals from the hospital teams and other hubs, and add them onto a rota management system) Then there are the Community Support Workers (they deliver the care and support to all our customers).
I have been part of the service since 2012; firstly as a Community Support Worker; then as a Team Leader in 2014; progressing to Deputy Manager in November 2022. I have a focus on ensuring our whole team work together to provide the best outcomes for vulnerable adults in our community with an emphasis on working with the customers to maximise their independence.
Prior to working for CSS, I worked for Hull City Council providing support to Children and Families with Disabilities and prior to that, I also with HCC - I worked with Children in Residential Care and also the Children's Safeguarding Team all of this experience has helped me develop an understanding working with vulnerable people in a social care setting. Prior to working in Social Care, I worked in design and marketing for 25 years where I developed strong staff management, customer service and project management experience. All this previous experience has helped me develop a strong empathy and understanding of both staff and customer needs - I see my role as providing all the support necessary to ensure that our whole team can provide the best care possible to the Vulnerable Adults of the East Riding.
I have worked for the East Riding of Yorkshire Council in Adult service since August 1999. I spent the first 18 years working for the Lifeline service in various posts from an operator, handing calls to the team leader for the technicians who install lifelines throughout East Yorkshire. In Nov 2017. I transferred to Community Support service as a team leader for a group of community support workers in the Bridlington/Driffield area. I work hard to support the front-line staff in providing an excellent level of care and support to customers discharged from the hospital with a package of care. I pride myself in being available to support staff who are lone working, maintaining regular communication and ensuring they have the correct equipment and training to carry out their role providing care and support to the highest standards.
I take pride in being the best version of myself for the team I have around me. Being a team leader is more than managing a group of staff, it is about being a part of that team and setting the best example you possibly can. Community Support Services is fuelled on pride, dedication and incredible team work
I joined Community Support Services in August 2018 in the Technician team, taking new referrals from social workers and care co-coordinators and looking at capacity on staff rotas to offer care calls to clients. I then progressed to Senior Technician, having line management responsibility for the small Technician team.
In March 2022, I joined the Team Leader team, and now support the Community Support Workers who are the face of the service and work hard to deliver the best possible care to our service users. I love working in this service and I am proud to be a part of a brilliant team, that does such an important job in supporting people in the community.
I enjoy my job and enjoy being part of a team maintaining daily contact with the staff who play a key role in providing the best care possible for the customers and my role is to make sure all customers are visited and progressing and all the staff feel valued and appreciated.
The Technician staff team are essential to the running of the Community Support Services and play a key role in dealing with referral requests and organising care for new customers that have been recently discharged home from the hospital, along with those with reablement potential. This post supports the delivery of a high quality, cost effective service that is compliant with CQC Standards and GDPR.
The Assessment Officer role is crucial to maximising the independence of our customers. They undertake a strength-based assessment where the customer sets their own goals and agrees a plan to meet these with support, help and guidance from a dedicated team of community support workers. This can include identifying support around medication, self-care, confidence building and signposting to community resources.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Support Services to verify any information. View our terms and conditions. Community Support Services has an Enhanced Service -more info.