The East Riding of Yorkshire Council's Community Support Service provides Short Term Assessment and Reablement (STARS) to facilitate prompt hospital discharge and support in the Community.
They have a Carer Relief team who provide an Emergency Cover service to informal carers which ensures the cared-for person is looked after in the event of the carer being taken out of their role in a crisis. They also offer a sitting service to...
The service is free of charge for those customers eligible for Re-ablement but, if ongoing care needs are required after a period of re-enablement then customers will have a financial assessment to determine the contribution to be made.
Contact Community Support Services to get a personalised quote:
Community Support Services has a Review Score of 9.8 (9.782) out of 10, based on 52 reviews in the last 2 years.
Over all time Community Support Services has 159 reviews.
As I live on my own most of the time as my son works away I was very grateful for the service provided, all the support I received and the staff were excellent.
Thank you for your feedback, I'm glad you found the service a benefit with your recovery. Kind regards
All the care workers were very friendly and helpful. My mother was very happy to see the ladies each day, one, in particular, was exceptionally helpful and spent time chatting with my mother and offering advice. She also contacted me with any concerns she found while on the visits. My mum was sad when the visits ended however she became able to care for herself again by the time the package ended apart from being able to manage her medication. Excellent service!
Thank you for your positive feedback, I'm pleased your mum was able to care for herself and you were kept informed, good outcome, kind regards
Very good service delivered with care. The carers maintained dignity at all times.
Thank you for your positive feedback, kind regards.
Happy with the care provided, felt safe and comfortable.
Thank you for your positive feedback, kind regards.
Of the 80% here very good, professionally having a pleasant nature making their visits pleasant. Go up and beyond their required services. My wife often looks forward to their visits and was upset when star services ended.
Thank you for your feedback, all feedback is welcomed and I will look into this. Kind regards.
My carers treated me with respect and consideration throughout my stays in hospital and then at home. Conversations with management were always patient with me, especially through the more difficult times of my care - often when I was feeling very low due to my incapacity and not understanding the amounts of money I was owing - this was explained to me (a few times over) as my confusion started to abate. I would like to thank all staff who were instrumental in my recovery.
Thank you for your lovely feedback, I hope you continue on the road to recovery. I will ensure that the carers are made aware of this compliment.
Very good. Nothing was too much trouble. Did what I wanted doing.
Thank you for your feedback, I will ensure that the staff are made aware.
My dad has received amazing care from the carers, they have been so nice, helpful and very patient with him, showing lots of love. Also so kind to my mum, we will miss them all so much. They helped with bathing, and personal care when he came out of the hospital. Just support to readjustment after a hip fracture.
Thank you for your lovely feedback and the praise you have given about the workers, I will pass on your comments. I hope your dad continues on his reablement journey and makes a full recovery.
Every member of the team who came to help me during my month after leaving the hospital was very professional and assisted me well until I was able to manage myself. They were kind encouraging me to get back to normal.
thank you for your lovely feedback, and I'm pleased that the workers were able to support you to regain your independence after your hospital stay.
I thank all who came, but especially some members of staff in particular who not only cared for my terminally ill Dad but also helped me through this difficult time. I would recommend highly them and wish we could have continued with them for just a bit longer.
Thank you for the excellent feedback, I am glad that not only your dad found the service supportive, but also supported you during this difficult time. I will pass on the compliment to the staff.
Mum's experience with the service was good, this was much needed after a stay in the hospital. The staff treated Mum with care and dignity, even though Mum was not fully cooperative. Thank you, stars. Much appreciated and needed service.
Thank you for the positive feedback, I am glad you found the service was of a benefit to your mum and that the carers treated mum with dignity and care.
They should have a list of the care they provide.
Thank you for your comment. As a reablement service, the care we provide is assessed to your health needs, therefore we don't have a specific list of the care we provide as it is bespoke to each individual customer. Kind regards.
Your service is very good.
Thank you for your feedback and glad found the service very good. Kind regards.
All came on time. Very pleasant. Did what was needed with care and respect.
Thank you for your positive feedback, I will ensure the workers are made aware.
Social worker care coordinator is exemplary. Staff are excellent in giving care, kindness and support.
Thank you for your positive feedback, I will ensure that the workers are made aware.
We are grateful STARS were able to assist in the care of my relative since my wife and I were struggling to visit three-four times per day in order to tend to her needs. We were generally happy with the care my relative received and feel she was treated with compassion and dignity. There were some initial issues with dirty/soiled pads being left in the flat (in particular the kitchen bin) but once this was discussed with the carers the issue was dealt with promptly.
Thank you for the feedback, I am glad you were happy with the service you received.
All very helpful.
Thank you for your feedback and found the carers helpful.
Following a four-week stay in hospital, I was lucky to have the benefit of home care. I found each one of the carers very helpful, pleasant and understanding of my needs. They encouraged me to do what I could. When I struggle with something they showed me easier ways to do it - very useful. I looked forward to their visits and knew when they arrived there would be a big smile and a cheerful word.
Thank you for your lovely feedback and comments about the staff. I am glad you found the reablement service beneficial. I will ensure that the staff are made aware.
I received a variation in staff over the five weeks they engaged with me. All were polite and respectful of my needs and understood my own particular requirements. Most arrived on time, apart from the odd exception, which I appreciated. All in all, good job for me.
Thank you for your lovely comments, I hope you are well on the road to recovery.
I felt badly let down by some of the carers and never knew sometimes who was coming. That made me anxious.
Thank you for your feedback, I am sorry you felt let down by us. I will look into this further. Kind regards.
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I started working for East Riding Council in November 2002 within the lifeline service. Previous to that I worked in the private sector providing care to vulnerable adults in the community.
I have worked for the Community Support Service since 2005 and was a Team Leader, then Deputy Manager and more recently the Registered Manager.
The service is primarily reablement and our aim is to support customers to reach their baseline of independence.
Our team consists of Team leaders (managing day-to-day duty issues and managing the front-line workers), Assessment officers (completing assessments and reviews and setting goals for the customers), Technicians (receive referrals from the hospital teams and other hubs, and add them onto a rota management system) Then there are the Community Support Workers (they deliver the care and support to all our customers).
I have been part of the service since 2012; firstly as a Community Support Worker; then as a Team Leader in 2014; progressing to Deputy Manager in November 2022. I have a focus on ensuring our whole team work together to provide the best outcomes for vulnerable adults in our community with an emphasis on working with the customers to maximise their independence.
Prior to working for CSS, I worked for Hull City Council providing support to Children and Families with Disabilities and prior to that, I also with HCC - I worked with Children in Residential Care and also the Children's Safeguarding Team all of this experience has helped me develop an understanding working with vulnerable people in a social care setting. Prior to working in Social Care, I worked in design and marketing for 25 years where I developed strong staff management, customer service and project management experience. All this previous experience has helped me develop a strong empathy and understanding of both staff and customer needs - I see my role as providing all the support necessary to ensure that our whole team can provide the best care possible to the Vulnerable Adults of the East Riding.
I have worked for the East Riding of Yorkshire Council in Adult service since August 1999. I spent the first 18 years working for the Lifeline service in various posts from an operator, handing calls to the team leader for the technicians who install lifelines throughout East Yorkshire. In Nov 2017. I transferred to Community Support service as a team leader for a group of community support workers in the Bridlington/Driffield area. I work hard to support the front-line staff in providing an excellent level of care and support to customers discharged from the hospital with a package of care. I pride myself in being available to support staff who are lone working, maintaining regular communication and ensuring they have the correct equipment and training to carry out their role providing care and support to the highest standards.
I take pride in being the best version of myself for the team I have around me. Being a team leader is more than managing a group of staff, it is about being a part of that team and setting the best example you possibly can. Community Support Services is fuelled on pride, dedication and incredible team work
I joined Community Support Services in August 2018 in the Technician team, taking new referrals from social workers and care co-coordinators and looking at capacity on staff rotas to offer care calls to clients. I then progressed to Senior Technician, having line management responsibility for the small Technician team.
In March 2022, I joined the Team Leader team, and now support the Community Support Workers who are the face of the service and work hard to deliver the best possible care to our service users. I love working in this service and I am proud to be a part of a brilliant team, that does such an important job in supporting people in the community.
I enjoy my job and enjoy being part of a team maintaining daily contact with the staff who play a key role in providing the best care possible for the customers and my role is to make sure all customers are visited and progressing and all the staff feel valued and appreciated.
The Technician staff team are essential to the running of the Community Support Services and play a key role in dealing with referral requests and organising care for new customers that have been recently discharged home from the hospital, along with those with reablement potential. This post supports the delivery of a high quality, cost effective service that is compliant with CQC Standards and GDPR.
The Assessment Officer role is crucial to maximising the independence of our customers. They undertake a strength-based assessment where the customer sets their own goals and agrees a plan to meet these with support, help and guidance from a dedicated team of community support workers. This can include identifying support around medication, self-care, confidence building and signposting to community resources.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Support Services to verify any information. View our terms and conditions. Community Support Services has an Enhanced Service -more info.