The East Riding of Yorkshire Council's Community Support Service provides Short Term Assessment and Reablement (STARS) to support prompt hospital discharge and community support.
They have a Carer Relief team that provides an Emergency Cover service to informal carers, ensuring the cared-for person is looked after if the carer is unable to fulfil their role during a crisis. They also offer a sitting service to support people with a memory impairment...
The East Riding of Yorkshire Council's Community Support Service provides Short Term Assessment and Reablement (STARS) to support prompt hospital discharge and community support.
They have a Carer Relief team that provides an Emergency Cover service to informal carers, ensuring the cared-for person is looked after if the carer is unable to fulfil their role during a crisis. They also offer a sitting service to support people with a memory impairment and their carers in the community.
They employ around 100 staff, all of whom complete comprehensive training.
This team is highly skilled, with many having years of care experience, as well as enthusiastic employees who want to work in a caring role. This demonstrates a workforce that is committed, person-centred, and takes pride in and loves the job they do, making a positive impact on people's lives in the community.
A group of Team Leaders manage and support this workforce, providing duty cover from 7 am to 10 pm, 365 days a year. They have their own team of Assessment Officers who identify the support required to help people live as independently as possible in their own homes. Their back-office team includes administration staff and technicians who support the smooth running of the service.
A Registered Manager and Deputy Manager oversee this service, both with years of experience in domiciliary care.
All the staff are passionate about the service and the people they care for, with a drive for continuous improvement. This was demonstrated in their last CQC inspection when they achieved an OUTSTANDING overall rating (May 2020).
Care Provided by Community Support Services
Types of Home Care
Visiting Care
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Continence Care
Feeding & Drinking Assistance
Household Services
Food Preparation & Serving
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Prices
Contact Community Support Services to get a personalised quote:
The service is free of charge for those customers eligible for Re-ablement but, if ongoing care needs are required after a period of re-enablement then customers will have a financial assessment to determine the contribution to be made.
Community Support Services has a Review Score of 9.8 (9.808) out of 10, based on 56 reviews in the last 2 years. Over all time Community Support Services has 163 reviews.
Review from Stephen B (Son of Client) published on 26 May 2023 Submitted via Postal Card•
Overall Experience
My mother came out of hospital on the 29/03/23 and we had your colleagues for approximately 4 weeks. The standard of care my mum received was 1st class, very caring and professional, sadly Mum passed away on 09/05/23. Please pass on my thanks to everyone that helped me through this very difficult...
My mother came out of hospital on the 29/03/23 and we had your colleagues for approximately 4 weeks. The standard of care my mum received was 1st class, very caring and professional, sadly Mum passed away on 09/05/23. Please pass on my thanks to everyone that helped me through this very difficult time.
↩Reply from Carolyn Hill, Manager at Community Support Services
My condolences to you and your family on Mum's passing. Thank you for the feedback I am pleased that your mum received the care she deserved.
Kind regards.
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Review from J C (Client / Service User) published on 17 May 2023 Submitted via Postal Card•
Overall Experience
The service was excellent in helping me recover my confidence after a spell in hospital. Everybody I met, knew clearly what the objective was and worked towards that goal. Timekeeping was excellent and because the same staff were used, they knew what they had to do. At the end of the support period...
The service was excellent in helping me recover my confidence after a spell in hospital. Everybody I met, knew clearly what the objective was and worked towards that goal. Timekeeping was excellent and because the same staff were used, they knew what they had to do. At the end of the support period they had become friends and I missed them. Thank you for the job you did.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your lovely feedback, I am pleased to note that you are making progress in your recovery. I will ensure that the staff are made aware. kind regards.
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Review from A H (Client / Service User) published on 12 May 2023 Submitted via Postal Card•
Overall Experience
The care I received on returning home was very good from the Community Support Services team and most helpful during the time they were able to come. However, when this expired, the firm who came were of no benefit - coming at 10 o'clock. By this time, I had improved sufficiently to be independent...
The care I received on returning home was very good from the Community Support Services team and most helpful during the time they were able to come. However, when this expired, the firm who came were of no benefit - coming at 10 o'clock. By this time, I had improved sufficiently to be independent with the help of my sister.
Thank you for your help and kindness during this period.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your feedback, I am pleased to read that our staff were very helpful, also noting that your health has improved. Kind regards.
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Review from D C (Wife of Client) published on 12 May 2023 Submitted via Postal Card•
Overall Experience
Everyone concerned with the care for my husband have been, in my opinion, first-class people. They deserve every praise available.
Everyone concerned with the care for my husband have been, in my opinion, first-class people. They deserve every praise available.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your lovely feedback, it is good to see that the workers are first-class people. Kind regards.
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Review from Bridget S (Client / Service User) published on 18 April 2023 Submitted via Postal Card•
Overall Experience
As I live on my own most of the time as my son works away I was very grateful for the service provided, all the support I received and the staff were excellent.
As I live on my own most of the time as my son works away I was very grateful for the service provided, all the support I received and the staff were excellent.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your feedback, I'm glad you found the service a benefit with your recovery. Kind regards
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Review from Annette L (Daughter of Client) published on 18 April 2023 Submitted via Postal Card•
Overall Experience
All the care workers were very friendly and helpful. My mother was very happy to see the ladies each day, one, in particular, was exceptionally helpful and spent time chatting with my mother and offering advice. She also contacted me with any concerns she found while on the visits. My mum was sad...
All the care workers were very friendly and helpful. My mother was very happy to see the ladies each day, one, in particular, was exceptionally helpful and spent time chatting with my mother and offering advice. She also contacted me with any concerns she found while on the visits. My mum was sad when the visits ended however she became able to care for herself again by the time the package ended apart from being able to manage her medication. Excellent service!
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your positive feedback, I'm pleased your mum was able to care for herself and you were kept informed, good outcome, kind regards
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No Rating
Review from R T (Client / Service User) published on 4 April 2023 Submitted via Postal Card•
Overall Experience
Very good service delivered with care. The carers maintained dignity at all times.
Very good service delivered with care. The carers maintained dignity at all times.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your positive feedback, kind regards.
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Treated with Dignity
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Review from Sharon W (Niece of Client) published on 4 April 2023 Submitted via Postal Card•
Overall Experience
Happy with the care provided, felt safe and comfortable.
Happy with the care provided, felt safe and comfortable.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your positive feedback, kind regards.
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Management
Treated with Dignity
Value for Money
Review from Godfrey N (Husband of Client) published on 31 March 2023 Submitted via Postal Card•
Overall Experience
The caring team was excellent up to 80% of the carers involved. Unfortunately, 20% of the carers were below standard with a lack of energy and interest.
Of the 80% here very good, professionally having a pleasant nature making their visits pleasant. Go up and beyond their required services. My...
The caring team was excellent up to 80% of the carers involved. Unfortunately, 20% of the carers were below standard with a lack of energy and interest.
Of the 80% here very good, professionally having a pleasant nature making their visits pleasant. Go up and beyond their required services. My wife often looks forward to their visits and was upset when star services ended.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your feedback, all feedback is welcomed and I will look into this. Kind regards.
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Review from Jacqueline T (Client / Service User) published on 24 March 2023 Submitted via Postal Card•
Overall Experience
My carers treated me with respect and consideration throughout my stays in hospital and then at home. Conversations with management were always patient with me, especially through the more difficult times of my care - often when I was feeling very low due to my incapacity and not understanding the...
My carers treated me with respect and consideration throughout my stays in hospital and then at home. Conversations with management were always patient with me, especially through the more difficult times of my care - often when I was feeling very low due to my incapacity and not understanding the amounts of money I was owing - this was explained to me (a few times over) as my confusion started to abate. I would like to thank all staff who were instrumental in my recovery.
↩Reply from Carolyn Conman, Manager at Community Support Services
Thank you for your lovely feedback, I hope you continue on the road to recovery. I will ensure that the carers are made aware of this compliment.
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Review from Hilary R (Client / Service User) published on 6 March 2023 Submitted via Postal Card•
Overall Experience
Very good. Nothing was too much trouble. Did what I wanted doing.
Very good. Nothing was too much trouble. Did what I wanted doing.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your feedback, I will ensure that the staff are made aware.
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Management
Treated with Dignity
Value for Money
Review from C K (Daughter of Client) published on 15 February 2023 Submitted via Postal Card•
Overall Experience
My dad has received amazing care from the carers, they have been so nice, helpful and very patient with him, showing lots of love. Also so kind to my mum, we will miss them all so much. They helped with bathing, and personal care when he came out of the hospital. Just support to readjustment after...
My dad has received amazing care from the carers, they have been so nice, helpful and very patient with him, showing lots of love. Also so kind to my mum, we will miss them all so much. They helped with bathing, and personal care when he came out of the hospital. Just support to readjustment after a hip fracture.
↩Reply from Carolyn Conman, Manager at Community Support Services
Thank you for your lovely feedback and the praise you have given about the workers, I will pass on your comments. I hope your dad continues on his reablement journey and makes a full recovery.
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Review from Adrienne N (Client / Service User) published on 24 January 2023 Submitted via Postal Card•
Overall Experience
Every member of the team who came to help me during my month after leaving the hospital was very professional and assisted me well until I was able to manage myself. They were kind encouraging me to get back to normal.
Every member of the team who came to help me during my month after leaving the hospital was very professional and assisted me well until I was able to manage myself. They were kind encouraging me to get back to normal.
↩Reply from Carolyn Hill, Manager at Community Support Services
thank you for your lovely feedback, and I'm pleased that the workers were able to support you to regain your independence after your hospital stay.
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Value for Money
Review from Julie S (Daughter of Client) published on 18 January 2023 Submitted via Website•
Overall Experience
The carers themselves are everything we could have hoped for from people visiting our home to care for my dad. They were punctual, always in uniform and mask, friendly, kind, respectful, knew what they were doing and took my dad's wishes into consideration. The worst thing was when social services...
The carers themselves are everything we could have hoped for from people visiting our home to care for my dad. They were punctual, always in uniform and mask, friendly, kind, respectful, knew what they were doing and took my dad's wishes into consideration. The worst thing was when social services told us that we were changing providers. We had three days notice and the times changed by two hours disrupting my dad's routine.
I thank all who came, but especially some members of staff in particular who not only cared for my terminally ill Dad but also helped me through this difficult time. I would recommend highly them and wish we could have continued with them for just a bit longer.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for the excellent feedback, I am glad that not only your dad found the service supportive, but also supported you during this difficult time. I will pass on the compliment to the staff.
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Review from H S (Daughter of Client) published on 5 January 2023 Submitted via Postal Card•
Overall Experience
Mum's experience with the service was good, this was much needed after a stay in the hospital. The staff treated Mum with care and dignity, even though Mum was not fully cooperative. Thank you, stars. Much appreciated and needed service.
Mum's experience with the service was good, this was much needed after a stay in the hospital. The staff treated Mum with care and dignity, even though Mum was not fully cooperative. Thank you, stars. Much appreciated and needed service.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for the positive feedback, I am glad you found the service was of a benefit to your mum and that the carers treated mum with dignity and care.
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Review from B R (Client / Service User) published on 24 November 2022 Submitted via Postal Card•
Overall Experience
They should have a list of the care they provide.
They should have a list of the care they provide.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your comment. As a reablement service, the care we provide is assessed to your health needs, therefore we don't have a specific list of the care we provide as it is bespoke to each individual customer. Kind regards.
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Review from Anne T (Client / Service User) published on 9 November 2022 Submitted via Postal Card•
Overall Experience
Your service is very good.
Your service is very good.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your feedback and glad found the service very good. Kind regards.
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Review from J F (Client / Service User) published on 27 October 2022 Submitted via Postal Card•
Overall Experience
All came on time. Very pleasant. Did what was needed with care and respect.
All came on time. Very pleasant. Did what was needed with care and respect.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your positive feedback, I will ensure the workers are made aware.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from B B (Client / Service User) published on 27 October 2022 Submitted via Postal Card•
Overall Experience
Social worker care coordinator is exemplary. Staff are excellent in giving care, kindness and support.
Social worker care coordinator is exemplary. Staff are excellent in giving care, kindness and support.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your positive feedback, I will ensure that the workers are made aware.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from M V (Relative of Client) published on 20 October 2022 Submitted via Postal Card•
Overall Experience
We are grateful STARS were able to assist in the care of my relative since my wife and I were struggling to visit three-four times per day in order to tend to her needs. We were generally happy with the care my relative received and feel she was treated with compassion and dignity. There were some...
We are grateful STARS were able to assist in the care of my relative since my wife and I were struggling to visit three-four times per day in order to tend to her needs. We were generally happy with the care my relative received and feel she was treated with compassion and dignity. There were some initial issues with dirty/soiled pads being left in the flat (in particular the kitchen bin) but once this was discussed with the carers the issue was dealt with promptly.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for the feedback, I am glad you were happy with the service you received.
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Treated with Dignity
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No Rating
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2020
Overall Outstanding
CaringGood
EffectiveGood
ResponsiveOutstanding
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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There are no accreditations posted yet for Community Support Services.
Meet the Team (8)
Carolyn ConmanJob Title Registered ManagerJoined 2002
I started working for East Riding Council in November 2002 within the lifeline service. Previous to that I worked in the private sector providing...
I started working for East Riding Council in November 2002 within the lifeline service. Previous to that I worked in the private sector providing care to vulnerable adults in the community.
I have worked for the Community Support Service since 2005 and was a Team Leader, then Deputy Manager and more recently the Registered Manager.
The service is primarily reablement and our aim is to support customers to reach their baseline of independence.
Our team consists of Team leaders (managing day-to-day duty issues and managing the front-line workers), Assessment officers (completing assessments and reviews and setting goals for the customers), Technicians (receive referrals from the hospital teams and other hubs, and add them onto a rota management system) Then there are the Community Support Workers (they deliver the care and support to all our customers).
Brian TaylorJob Title Deputy ManagerJoined 2014
I have been part of the service since 2012; firstly as a Community Support Worker; then as a Team Leader in 2014; progressing to Deputy Manager in...
I have been part of the service since 2012; firstly as a Community Support Worker; then as a Team Leader in 2014; progressing to Deputy Manager in November 2022. I have a focus on ensuring our whole team work together to provide the best outcomes for vulnerable adults in our community with an emphasis on working with the customers to maximise their independence.
Prior to working for CSS, I worked for Hull City Council providing support to Children and Families with Disabilities and prior to that, I also with HCC - I worked with Children in Residential Care and also the Children's Safeguarding Team all of this experience has helped me develop an understanding working with vulnerable people in a social care setting. Prior to working in Social Care, I worked in design and marketing for 25 years where I developed strong staff management, customer service and project management experience. All this previous experience has helped me develop a strong empathy and understanding of both staff and customer needs - I see my role as providing all the support necessary to ensure that our whole team can provide the best care possible to the Vulnerable Adults of the East Riding.
Lynsey GrasbyJob Title Community Support Team LeaderJoined 2017
I have worked for the East Riding of Yorkshire Council in Adult service since August 1999. I spent the first 18 years working for the Lifeline...
I have worked for the East Riding of Yorkshire Council in Adult service since August 1999. I spent the first 18 years working for the Lifeline service in various posts from an operator, handing calls to the team leader for the technicians who install lifelines throughout East Yorkshire. In Nov 2017. I transferred to Community Support service as a team leader for a group of community support workers in the Bridlington/Driffield area. I work hard to support the front-line staff in providing an excellent level of care and support to customers discharged from the hospital with a package of care. I pride myself in being available to support staff who are lone working, maintaining regular communication and ensuring they have the correct equipment and training to carry out their role providing care and support to the highest standards.
Amie WalliceJob Title Team LeaderJoined 2021
I have worked in the care sector for almost 13 years now. During this time, I have built a wealth of knowledge, skills and experience that I will...
I have worked in the care sector for almost 13 years now. During this time, I have built a wealth of knowledge, skills and experience that I will carry with me throughout my life.
I have a special interest in medication and person-centred care. The reablement service that we provide heavily relies on a person-centred approach, being able to understand an individual’s abilities and adapting day-to-day life to reflect this. The satisfaction we gain when we reable an individual to their baseline is incomparable. I am extremely proud of our reablement service, the work that the support workers do and the high standard we deliver throughout.
I take pride in being the best version of myself for the team I have around me. Being a team leader is more than managing a group of staff, it is about being a part of that team and setting the best example you possibly can. Community Support Services is fuelled on pride, dedication and incredible team work
Sarah ConmanJob Title Team LeaderJoined 2018
I joined Community Support Services in August 2018 in the Technician team, taking new referrals from social workers and care co-coordinators and...
I joined Community Support Services in August 2018 in the Technician team, taking new referrals from social workers and care co-coordinators and looking at capacity on staff rotas to offer care calls to clients. I then progressed to Senior Technician, having line management responsibility for the small Technician team.
In March 2022, I joined the Team Leader team, and now support the Community Support Workers who are the face of the service and work hard to deliver the best possible care to our service users. I love working in this service and I am proud to be a part of a brilliant team, that does such an important job in supporting people in the community.
Kerry PeacockJob Title Team LeaderJoined 2021
I joined Community Support Services in June 2021 prior to that I worked at lifeline I still have a Casual contract with Lifeline to be a Community...
I joined Community Support Services in June 2021 prior to that I worked at lifeline I still have a Casual contract with Lifeline to be a Community responder.
I started at lifeline in March 2020 from Passenger Services where I was a Bus driver driving a wide range of different people lastly working as a driver trainer and in the gaps taking special needs children to school at Kingsmill Special needs school in Driffield or Adults to Day services throughout the East Riding.
I have worked for East Riding of Yorkshire Council for upwards of 23 years.
I enjoy my Community Support Services Team Leader Role as it is the best of both worlds supervising staff and monitoring the progress of our customers throughout their reablement journey.
Going out to customers homes and observing staff as part of the competency checks which are carried out on all staff regularly.
Working closely with families and other agencies to achieve the best outcome to all our customers on their reablement pathway.
Signposting problems and concerns to other departments working within the Umbrella of the Community Support Services.
I enjoy my job and enjoy being part of a team maintaining daily contact with the staff who play a key role in providing the best care possible for the customers and my role is to make sure all customers are visited and progressing and all the staff feel valued and appreciated.
Technician Team Job Title Technicians
The team consists of
Senior Technician Fiona Anderson, Technicians Tom Wallice, Philip Stephenson, Barbara Austin and Nathan Harrison
The Technician...
The team consists of
Senior Technician Fiona Anderson, Technicians Tom Wallice, Philip Stephenson, Barbara Austin and Nathan Harrison
The Technician staff team are essential to the running of the Community Support Services and play a key role in dealing with referral requests and organising care for new customers that have been recently discharged home from the hospital, along with those with reablement potential. This post supports the delivery of a high quality, cost effective service that is compliant with CQC Standards and GDPR.
Assessment Team Job Title Assessment Officer's
Our reablement team works with individuals to increase their ability to look after themselves following illness or injury and to rebuild the skills...
Our reablement team works with individuals to increase their ability to look after themselves following illness or injury and to rebuild the skills and confidence to help them live as independently as possible. We are working closely with colleagues and partners in health and the voluntary sector to ensure that we have an integrated and collaborative approach to our service. We are different from traditional home care, as we support and encourage people to carry out everyday activities themselves. We work closely with our occupational therapy and social work colleagues to support people coming home from hospital and in the community to maintain their independence.
The Assessment Officer role is crucial to maximising the independence of our customers. They undertake a strength-based assessment where the customer sets their own goals and agrees a plan to meet these with support, help and guidance from a dedicated team of community support workers. This can include identifying support around medication, self-care, confidence building and signposting to community resources.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Support Services to verify any information. View our terms and conditions. Community Support Services has an Enhanced Service -what an Enhanced Service includes.
