The East Riding of Yorkshire Council's Community Support Service provides Short Term Assessment and Reablement (STARS) to facilitate prompt hospital discharge and support in the Community.
They have a Carer Relief team who provide an Emergency Cover service to informal carers which ensures the cared-for person is looked after in the event of the carer being taken out of their role in a crisis. They also offer a sitting service to...
The service is free of charge for those customers eligible for Re-ablement but, if ongoing care needs are required after a period of re-enablement then customers will have a financial assessment to determine the contribution to be made.
Contact Community Support Services to get a personalised quote:
Community Support Services has a Review Score of 9.8 (9.782) out of 10, based on 52 reviews in the last 2 years.
Over all time Community Support Services has 159 reviews.
The hospital occupational therapy offered a six week care package when I returned home. The enablement carers were kind, compassionate and friendly at all times. I am now able to look after myself with reservations and the use of a walker and a tray trolley given to me. A huge thank you for all the help.
Thank you for your compliment, I pleased that the reablement service has supported you to regain your independence - kind regards
The team of carers from East Y/Council are excellent, polite, helpful, treated my husband with respect, no pity, just help not to do but encouragement to help himself. They became more than just carers but friends because that made it so hard to say goodbye, but we could not afford the thirteen hundred pounds a month. I must thank Sue, Mel, Jean, Louie, and Katrina; they are angels without wings. God bless them; thank you Jonny, who helped us understand in and outs.
Thank you for your lovely compliment, I will ensure that all the staff are made aware - kind regards
What a team!!! I send the highest praise and gratitude to the whole team, every one a gem, as they all helped enormously to my recovery. I hope they all get to read this as they all deserve a big pat on the back. They know who they are. Thanks to all, keep on doing what you are doing. Love and best wishes to all.
Thank you for your positive compliment, I will ensure the staff who attended are made aware, kind regards .
All my assessors and care team were really good and polite, even though there wasn't a lot to do always asked if I wanted anything else doing and always had time for a chat with me.
Thank you for your feedback, I will ensure the team are aware, regards
I'm still waiting for a ramp to be fitted at the front of my property, but I'm sure that will be done soon.
thank you for your feedback, Im pleased to note that you were impressed with the service, I will ensure that the staff are made aware, regards
As a sole carer the while enablement support process was such a great help giving me assurance that my mum's car and my own wellbeing were being considered. The care representative was very professional and built a good relationship with us to ensure all risks and needs were met, thank you.
Thank you for your feedback, I will ensure the staff are made aware, kind regards
This service has been wonderful support for my mother and peace of mind for my family in this emotional journey to get mum back to her own self health.
thank you for you feedback, I will ensure that staff are made aware, pleased your mum is progressing well kind regards
Excellent service. Very happy. Staff very nice, helpful and pleasant.
Thank you for your feedback, I am pleased you had a positive experience in your reablement journey - kind regards
The support team have been patient, caring regarding me taking my medication in the right order and time. My confidence has improved greatly to go out and about locally. This has been a positive experience.
Thank you for your feedback, I am pleased that we were able to support you in your reablement journey - kind regards
All the ladies visiting were lovely. It was good having support as I had just come out of hospital and was unsteady on my feet.
thank you for your feedback, I am please you have made progress in your journey, I will inform the staff. Kind regards
The re-enablement team provided an excellent service. Each and every one of the ladies who helped my wife through a difficult period of her life deserve the highest praise I can give. They were all professional, friendly, extremely helpful and very respectful. At no time did they feel like intruders in our house. To hear them chatting and laughing with my wife was wonderful to listen to. A brilliant service carried out by dedicated people. Thank you very much.
thank you for your lovely feedback, I will pass on to the team who visited you. kind regards
I have been treated at all times with respect from everyone who came into my home. Had carers 3 times a day when needed help in getting up when I could nt walk. Being encouraged to take steps to help myself, finding myself wanting to do more, with encouragement, Making own soup, sandwiches, eventually up to making own tea in the evening. Unfortunately still need help getting in & out of the shower, my legs have muscle with all exercises I do, knees especially right gives & wobbly. Once another holder is in I all help. still exercising which I enjoy. I cannot thank everyone who has helped me enouhg. What wonderful people I have met, thank you all.
Thank you for your feedback, I am glad that you are making excellent progress and will pass on the compliment to the staff who attended. kind regards
Fully recommend.
thank you for your compliment I will inform the staff. Kind regards
Superb team of support workers and supervisor. I was so grateful to everyone for their kindness and sensitivity. Always listened to and encouraged to take that step forward. Not sure I would have survived without you all. Thanks from my whole family.
thank you for your feedback, I am pleased you found the service supportive, I will ensure the staff who attended are notified of your compliment, kind regards
I have been extremely happy with the care I have received over the past six weeks or so. The staff have been very helpful, thoughtful & kind and I shall miss them.
thank you for your feedback, I will ensure that the workers are notified of your compliment, kind regards
Our mums support worker Johnny has been absolutely fantastic in helping mum get back to normality. Very understanding and kind 10/10.
thank you for your feedback, Johnny is the assessment officer, I will ensure he is made aware of the compliment, kind regards
Happy with service
A big thank you to the team of carers who came to look after me when I fist came home from hospital. They treated me with respect and gradually become independent of their help. I'll be sorry to see them all go because they became more like friends than carers but there is obviously people who need their help more than me now. Thank you from all of the family.
thank you for your feedback, I am pleased you were treated with respect and dignity and that your health has improved. I will feedback to the staff who attended. kind regards
So from both of us, we want to say a huge thank you to all for helping us in more ways than they will ever know.
Thank you so much for your review of the service and the compliment to the staff, I am pleased they were able to support you on your journey to recovery. I will make sure staff are aware. Kind regards
All the carers were very nice and polite. I enjoyed our little natters. They were veyr patient and understood my ailments. Hats off to them all.
Thank you for your positive feedback, I will ensure this is fed back to the staff who attended, kind regards
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I started working for East Riding Council in November 2002 within the lifeline service. Previous to that I worked in the private sector providing care to vulnerable adults in the community.
I have worked for the Community Support Service since 2005 and was a Team Leader, then Deputy Manager and more recently the Registered Manager.
The service is primarily reablement and our aim is to support customers to reach their baseline of independence.
Our team consists of Team leaders (managing day-to-day duty issues and managing the front-line workers), Assessment officers (completing assessments and reviews and setting goals for the customers), Technicians (receive referrals from the hospital teams and other hubs, and add them onto a rota management system) Then there are the Community Support Workers (they deliver the care and support to all our customers).
I have been part of the service since 2012; firstly as a Community Support Worker; then as a Team Leader in 2014; progressing to Deputy Manager in November 2022. I have a focus on ensuring our whole team work together to provide the best outcomes for vulnerable adults in our community with an emphasis on working with the customers to maximise their independence.
Prior to working for CSS, I worked for Hull City Council providing support to Children and Families with Disabilities and prior to that, I also with HCC - I worked with Children in Residential Care and also the Children's Safeguarding Team all of this experience has helped me develop an understanding working with vulnerable people in a social care setting. Prior to working in Social Care, I worked in design and marketing for 25 years where I developed strong staff management, customer service and project management experience. All this previous experience has helped me develop a strong empathy and understanding of both staff and customer needs - I see my role as providing all the support necessary to ensure that our whole team can provide the best care possible to the Vulnerable Adults of the East Riding.
I have worked for the East Riding of Yorkshire Council in Adult service since August 1999. I spent the first 18 years working for the Lifeline service in various posts from an operator, handing calls to the team leader for the technicians who install lifelines throughout East Yorkshire. In Nov 2017. I transferred to Community Support service as a team leader for a group of community support workers in the Bridlington/Driffield area. I work hard to support the front-line staff in providing an excellent level of care and support to customers discharged from the hospital with a package of care. I pride myself in being available to support staff who are lone working, maintaining regular communication and ensuring they have the correct equipment and training to carry out their role providing care and support to the highest standards.
I take pride in being the best version of myself for the team I have around me. Being a team leader is more than managing a group of staff, it is about being a part of that team and setting the best example you possibly can. Community Support Services is fuelled on pride, dedication and incredible team work
I joined Community Support Services in August 2018 in the Technician team, taking new referrals from social workers and care co-coordinators and looking at capacity on staff rotas to offer care calls to clients. I then progressed to Senior Technician, having line management responsibility for the small Technician team.
In March 2022, I joined the Team Leader team, and now support the Community Support Workers who are the face of the service and work hard to deliver the best possible care to our service users. I love working in this service and I am proud to be a part of a brilliant team, that does such an important job in supporting people in the community.
I enjoy my job and enjoy being part of a team maintaining daily contact with the staff who play a key role in providing the best care possible for the customers and my role is to make sure all customers are visited and progressing and all the staff feel valued and appreciated.
The Technician staff team are essential to the running of the Community Support Services and play a key role in dealing with referral requests and organising care for new customers that have been recently discharged home from the hospital, along with those with reablement potential. This post supports the delivery of a high quality, cost effective service that is compliant with CQC Standards and GDPR.
The Assessment Officer role is crucial to maximising the independence of our customers. They undertake a strength-based assessment where the customer sets their own goals and agrees a plan to meet these with support, help and guidance from a dedicated team of community support workers. This can include identifying support around medication, self-care, confidence building and signposting to community resources.
Community Support Services employs 83 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Support Services to verify any information. View our terms and conditions. Community Support Services has an Enhanced Service -more info.