Community Support Services

Thank you to each and every one of you!

Both Peter and I were extremely pleased with the care he received on leaving hospital. All carers were extremely kind and helped Peter well on his way to doing little things for himself. We can't thank you enough for all the care given.

Excellent service to enable the transition between hospital and home. This service has provided support, care and encouragement to gain confidence and independence, also the motivation to improve. All staff were courteous and caring in a very positive manner. This intervention has been very much appreciated. We will miss the friendly staff very much. Thank you.

Every person who came was extremely pleasant and helpful. They encouraged me to do things for myself, helping if required, otherwise supervising. Activities included washing in the bathroom, assisting with sitting on seat over the bath prior to showering. Helped me with hair washing and drying with the hair dryer. I dressed myself with help if required. They were very patient about it. They made sure I was safe and sitting down before they left me. They sent messages to the office to help monitor my progress for the assessment process. I would like to thank everybody involved with my care.

The whole period of home visits to assist Stuart was a lesson in "customer service". The ladies sent to help him were courteous, chatty and very, very helpful, even though they may have seemed redundant at times. They suggested ways in which he could help himself better and talked to him about his issues. They gave me moral support and love. A lovely couple of carers dedicated to wanting the best for 'their client'. Five stars!!

The hospital occupational therapy offered a six week care package when I returned home. The enablement carers were kind, compassionate and friendly at all times. I am now able to look after myself with reservations and the use of a walker and a tray trolley given to me. A huge thank you for all the help.

The team of carers from East Y/Council are excellent, polite, helpful, treated my husband with respect, no pity, just help not to do but encouragement to help himself. They became more than just carers but friends because that made it so hard to say goodbye, but we could not afford the thirteen hundred pounds a month. I must thank Sue, Mel, Jean, Louie, and Katrina; they are angels without wings. God bless them; thank you Jonny, who helped us understand in and outs.

What a team!!! I send the highest praise and gratitude to the whole team, every one a gem, as they all helped enormously to my recovery. I hope they all get to read this as they all deserve a big pat on the back. They know who they are. Thanks to all, keep on doing what you are doing. Love and best wishes to all.

All my assessors and care team were really good and polite, even though there wasn't a lot to do always asked if I wanted anything else doing and always had time for a chat with me.

I'm still waiting for a ramp to be fitted at the front of my property, but I'm sure that will be done soon.

As a sole carer the while enablement support process was such a great help giving me assurance that my mum's car and my own wellbeing were being considered. The care representative was very professional and built a good relationship with us to ensure all risks and needs were met, thank you.

This service has been wonderful support for my mother and peace of mind for my family in this emotional journey to get mum back to her own self health.

Excellent service. Very happy. Staff very nice, helpful and pleasant.

The support team have been patient, caring regarding me taking my medication in the right order and time. My confidence has improved greatly to go out and about locally. This has been a positive experience.

All the ladies visiting were lovely. It was good having support as I had just come out of hospital and was unsteady on my feet.

The re-enablement team provided an excellent service. Each and every one of the ladies who helped my wife through a difficult period of her life deserve the highest praise I can give. They were all professional, friendly, extremely helpful and very respectful. At no time did they feel like intruders in our house. To hear them chatting and laughing with my wife was wonderful to listen to. A brilliant service carried out by dedicated people. Thank you very much.

I have been treated at all times with respect from everyone who came into my home. Had carers 3 times a day when needed help in getting up when I could nt walk. Being encouraged to take steps to help myself, finding myself wanting to do more, with encouragement, Making own soup, sandwiches, eventually up to making own tea in the evening. Unfortunately still need help getting in & out of the shower, my legs have muscle with all exercises I do, knees especially right gives & wobbly. Once another holder is in I all help. still exercising which I enjoy. I cannot thank everyone who has helped me enouhg. What wonderful people I have met, thank you all.

Fully recommend.

Superb team of support workers and supervisor. I was so grateful to everyone for their kindness and sensitivity. Always listened to and encouraged to take that step forward. Not sure I would have survived without you all. Thanks from my whole family.

I have been extremely happy with the care I have received over the past six weeks or so. The staff have been very helpful, thoughtful & kind and I shall miss them.