The East Riding of Yorkshire Council's Community Support Service provides Short Term Assessment and Reablement (STARS) to support prompt hospital discharge and community support.
They have a Carer Relief team that provides an Emergency Cover service to informal carers, ensuring the cared-for person is looked after if the carer is unable to fulfil their role during a crisis. They also offer a sitting service to support people with a memory impairment...
The East Riding of Yorkshire Council's Community Support Service provides Short Term Assessment and Reablement (STARS) to support prompt hospital discharge and community support.
They have a Carer Relief team that provides an Emergency Cover service to informal carers, ensuring the cared-for person is looked after if the carer is unable to fulfil their role during a crisis. They also offer a sitting service to support people with a memory impairment and their carers in the community.
They employ around 100 staff, all of whom complete comprehensive training.
This team is highly skilled, with many having years of care experience, as well as enthusiastic employees who want to work in a caring role. This demonstrates a workforce that is committed, person-centred, and takes pride in and loves the job they do, making a positive impact on people's lives in the community.
A group of Team Leaders manage and support this workforce, providing duty cover from 7 am to 10 pm, 365 days a year. They have their own team of Assessment Officers who identify the support required to help people live as independently as possible in their own homes. Their back-office team includes administration staff and technicians who support the smooth running of the service.
A Registered Manager and Deputy Manager oversee this service, both with years of experience in domiciliary care.
All the staff are passionate about the service and the people they care for, with a drive for continuous improvement. This was demonstrated in their last CQC inspection when they achieved an OUTSTANDING overall rating (May 2020).
Care Provided by Community Support Services
Types of Home Care
Visiting Care
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Continence Care
Feeding & Drinking Assistance
Household Services
Food Preparation & Serving
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Prices
Contact Community Support Services to get a personalised quote:
The service is free of charge for those customers eligible for Re-ablement but, if ongoing care needs are required after a period of re-enablement then customers will have a financial assessment to determine the contribution to be made.
Community Support Services has a Review Score of 9.8 (9.808) out of 10, based on 56 reviews in the last 2 years. Over all time Community Support Services has 163 reviews.
Review from Norman L (Husband of Client) published on 12 April 2024 Submitted via Postal Card•
Overall Experience
Staff are very helpful and friendly.
Staff are very helpful and friendly.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your feedback, I will pass on the message to staff, kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from D W (Client / Service User) published on 11 April 2024 Submitted via Postal Card•
Overall Experience
From start to finish we enjoyed the talents, care and humour of this group of 'Angels'. From a beginning of unknown expectations, we reached a time of confidence in them and ourselves, thanks entirely to the team of stars. Thank you.
From start to finish we enjoyed the talents, care and humour of this group of 'Angels'. From a beginning of unknown expectations, we reached a time of confidence in them and ourselves, thanks entirely to the team of stars. Thank you.
↩Reply from Carolyn Hill, Manager at Community Support Services
thank you for your lovely feedback, I will pass to the team who attended. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K N (Daughter of Client) published on 11 March 2024 Submitted via Postal Card•
Overall Experience
The support workers were good at their duties and generally very helpful when I requested information. The only slight issue was the variation in different staff. My mother needs help due to dementia, and lots of new faces caused confusion, although not upsetting. The officers managing my mother's...
The support workers were good at their duties and generally very helpful when I requested information. The only slight issue was the variation in different staff. My mother needs help due to dementia, and lots of new faces caused confusion, although not upsetting. The officers managing my mother's case were also very helpful.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your feedback, point taken onboard about new faces that were confusing.
Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from J H (Client / Service User) published on 21 February 2024 Submitted via Postal Card•
Overall Experience
All carers were very helpful and friendly.
All carers were very helpful and friendly.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your feedback, it is appreciated. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from S H (Client / Service User) published on 14 February 2024 Submitted via Postal Card•
Overall Experience
Carers have been polite, friendly and accommodating. They have been respectful of my wishes and have shown a caring approach in all they have done. Support staff who answer telephone calls have been equally friendly and helpful, making sure any messages I have given have reached the necessary...
Carers have been polite, friendly and accommodating. They have been respectful of my wishes and have shown a caring approach in all they have done. Support staff who answer telephone calls have been equally friendly and helpful, making sure any messages I have given have reached the necessary personnel. As a point for future development, it would have been useful to know the cost of services prior to commencement. At the initial meeting with the assessor, she was unable to inform us of the charges.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your feedback. Regarding the costs, our services don't get involved in finances as ours is a free service, it's when they go over to another agency and we have no control.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Stewart J (Client / Service User) published on 5 February 2024 Submitted via Postal Card•
Overall Experience
After three weeks in hospital, I had two carers to shower and dream me in the morning and two in the evening to prepare me for bed. After three weeks this was able to be reduced to one carer each time. The standard of care in all aspects was highly professional, resulting in a marked improvement in...
After three weeks in hospital, I had two carers to shower and dream me in the morning and two in the evening to prepare me for bed. After three weeks this was able to be reduced to one carer each time. The standard of care in all aspects was highly professional, resulting in a marked improvement in my health and mobility, their empathy and cheerfulness was much missed when their visits ended.
However, my involvement in the transfer from local authority to provide care was less than I had anticipated. Time to refer to CQC reports on three of The Humberside well-being team's pool of preferred suppliers lack concern are chosen for me would have been more reassuring: a criticism of the system, not management.
↩Reply from Carolyn Hill, Manager at Community Support Services
I am pleased to note that your health is improving and that you found the workers standard high. I will pass on the feedback to the team.
I am sorry that you have not had the same experience with your new providers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K B (Daughter of Client) published on 16 January 2024 Submitted via Postal Card•
Overall Experience
The managers of the team work extremely hard to provide a good service. We found that a majority of the carers did not read the notes before visiting and this caused my mum to become anxious on a number of occasions. I feel that more training needs to be given on actual enablement.
The managers of the team work extremely hard to provide a good service. We found that a majority of the carers did not read the notes before visiting and this caused my mum to become anxious on a number of occasions. I feel that more training needs to be given on actual enablement.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M E (Client / Service User) published on 3 January 2024 Submitted via Postal Card•
Overall Experience
I found the STARS care team very helpful and treated with respect and nothing was any trouble if I asked for help. A very good group of staff.
I found the STARS care team very helpful and treated with respect and nothing was any trouble if I asked for help. A very good group of staff.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your kind words, I will pass to the staff who attended. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from C S (Client / Service User) published on 8 December 2023 Submitted via Postal Card•
Overall Experience
The enablement team were very helpful and caring. Helped to improve confidence.
The enablement team were very helpful and caring. Helped to improve confidence.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your positive comments, hope you continue on the road to recovery. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P L (Wife of Client) published on 30 November 2023 Submitted via Postal Card•
Overall Experience
Each carer that came to see my husband was prompt, caring and very pleasant.
Each carer that came to see my husband was prompt, caring and very pleasant.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your kind feedback, I will ensure the workers who attended are informed.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stanley C (Client / Service User) published on 14 November 2023 Submitted via Postal Card•
Overall Experience
I was very pleased with the care from the Community Support team (STARS). They were all very friendly, caring and supportive.
I was very pleased with the care from the Community Support team (STARS). They were all very friendly, caring and supportive.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your feedback, I will ensure the workers are aware. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Anthony G (Son of Client) published on 3 November 2023 Submitted via Postal Card•
Overall Experience
I am the eldest son of my father and reside at the same dwelling. Due to his condition, I feel that it is my duty to write this review. The support that was given by the Community Support Services well-being team was well above what my Dad had expected. He enjoyed his visits, company and the care...
I am the eldest son of my father and reside at the same dwelling. Due to his condition, I feel that it is my duty to write this review. The support that was given by the Community Support Services well-being team was well above what my Dad had expected. He enjoyed his visits, company and the care that was given. The carers were very polite, cheerful and brought a smile to my Dad who has no visitors other than those dealing with his medical issues. He would like to express a big thank you to all the staff that attended to his needs. Thank you for the warm welcome and humour that brighten up the day.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your lovely feedback, I am delighted to see that the team exceeded your dad's expectations. I will ensure that the workers are informed of this. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from S B (Client / Service User) published on 1 September 2023 Submitted via Postal Card•
Overall Experience
Stars were a reliable team after I came out of hospital. Initially, another care company came, but then Stars took over some of the calls. What stood out to me was one lovely, helpful carer who introduced me to a music function, he was very kind. Other Stars carers were kind and efficient. Some...
Stars were a reliable team after I came out of hospital. Initially, another care company came, but then Stars took over some of the calls. What stood out to me was one lovely, helpful carer who introduced me to a music function, he was very kind. Other Stars carers were kind and efficient. Some work was done on helping me to adjust to my sudden blindness.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your lovely feedback, I will ensure it is passed to the staff who visited you. Many thanks.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Philippa C (Daughter of Client) published on 27 July 2023 Submitted via Postal Card•
Overall Experience
The service received by the Stars team was outstanding from start to finish. All of the staff were professional, personal and compassionate, making this difficult time much easier not only for my father but also for the rest of the family. Thank you for your kindness, care and attention.
The service received by the Stars team was outstanding from start to finish. All of the staff were professional, personal and compassionate, making this difficult time much easier not only for my father but also for the rest of the family. Thank you for your kindness, care and attention.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for you kind feedback, I will pass this on to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christine S (Daughter of Client) published on 27 June 2023 Submitted via Postal Card•
Overall Experience
When Dad came out of the hospital, the care package arranged for him to get back on his feet was fantastic. The majority of the carers were very knowledgeable and understanding of his needs and nothing was too much trouble. It has been very disappointing reverting back to a private company as the...
When Dad came out of the hospital, the care package arranged for him to get back on his feet was fantastic. The majority of the carers were very knowledgeable and understanding of his needs and nothing was too much trouble. It has been very disappointing reverting back to a private company as the carers aren't a patch on your team.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your positive feedback, I will pass the message to the team, kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S Y (Daughter of Client) published on 22 June 2023 Submitted via Postal Card•
Overall Experience
Organised, efficient, friendly, professional, timely, patient, understanding, caring, cheery, and treated with dignity and compassion.
Organised, efficient, friendly, professional, timely, patient, understanding, caring, cheery, and treated with dignity and compassion.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your feedback, I will pass on the compliment. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gill D (Friend of Client) published on 22 June 2023 Submitted via Postal Card•
Overall Experience
We cannot thank and praise the whole stars of the staff highly enough. In the time they were coming, they did an exemplary job with the greatest possible care for both the client and for myself the homeowner and friend. They deserve every penny they earn and more besides. Now they have stopped...
We cannot thank and praise the whole stars of the staff highly enough. In the time they were coming, they did an exemplary job with the greatest possible care for both the client and for myself the homeowner and friend. They deserve every penny they earn and more besides. Now they have stopped coming, I feel I've lost some good friends who helped to keep me cheerful and positive.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your excellent feedback I will ensure I pass it on to the workers who attended. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter C (Client / Service User) published on 20 June 2023 Submitted via Postal Card•
Overall Experience
I have always found the visiting care staff cheerful and helpful. Although sometimes restricted in their support because they are only supposed to oversee what I do. It would be better if the rules allowed them to be more proactive.
I have always found the visiting care staff cheerful and helpful. Although sometimes restricted in their support because they are only supposed to oversee what I do. It would be better if the rules allowed them to be more proactive.
↩Reply from Carolyn Hill, Manager at Community Support Services
thank you for your response, as a reablement service we do oversee and encourage you to complete your tasks, however, if you needed additional support they would have stepped in if required to support you. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Doreen H (Client / Service User) published on 30 May 2023 Submitted via Postal Card•
Overall Experience
Cannot say any more than what is below. All staff were wonderful.
Cannot say any more than what is below. All staff were wonderful.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for the feedback, I will ensure the workers who attended are made aware. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M F (Client / Service User) published on 26 May 2023 Submitted via Postal Card•
Overall Experience
They are excellent, with no issues at all. Always on time, would have loved for them to stay and continue.
They are excellent, with no issues at all. Always on time, would have loved for them to stay and continue.
↩Reply from Carolyn Hill, Manager at Community Support Services
Thank you for your lovely feedback. I will pass to the team.
Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2020
Overall Outstanding
CaringGood
EffectiveGood
ResponsiveOutstanding
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Community Support Services.
There are no accreditations posted yet for Community Support Services.
Meet the Team (8)
Carolyn ConmanJob Title Registered ManagerJoined 2002
I started working for East Riding Council in November 2002 within the lifeline service. Previous to that I worked in the private sector providing...
I started working for East Riding Council in November 2002 within the lifeline service. Previous to that I worked in the private sector providing care to vulnerable adults in the community.
I have worked for the Community Support Service since 2005 and was a Team Leader, then Deputy Manager and more recently the Registered Manager.
The service is primarily reablement and our aim is to support customers to reach their baseline of independence.
Our team consists of Team leaders (managing day-to-day duty issues and managing the front-line workers), Assessment officers (completing assessments and reviews and setting goals for the customers), Technicians (receive referrals from the hospital teams and other hubs, and add them onto a rota management system) Then there are the Community Support Workers (they deliver the care and support to all our customers).
Brian TaylorJob Title Deputy ManagerJoined 2014
I have been part of the service since 2012; firstly as a Community Support Worker; then as a Team Leader in 2014; progressing to Deputy Manager in...
I have been part of the service since 2012; firstly as a Community Support Worker; then as a Team Leader in 2014; progressing to Deputy Manager in November 2022. I have a focus on ensuring our whole team work together to provide the best outcomes for vulnerable adults in our community with an emphasis on working with the customers to maximise their independence.
Prior to working for CSS, I worked for Hull City Council providing support to Children and Families with Disabilities and prior to that, I also with HCC - I worked with Children in Residential Care and also the Children's Safeguarding Team all of this experience has helped me develop an understanding working with vulnerable people in a social care setting. Prior to working in Social Care, I worked in design and marketing for 25 years where I developed strong staff management, customer service and project management experience. All this previous experience has helped me develop a strong empathy and understanding of both staff and customer needs - I see my role as providing all the support necessary to ensure that our whole team can provide the best care possible to the Vulnerable Adults of the East Riding.
Lynsey GrasbyJob Title Community Support Team LeaderJoined 2017
I have worked for the East Riding of Yorkshire Council in Adult service since August 1999. I spent the first 18 years working for the Lifeline...
I have worked for the East Riding of Yorkshire Council in Adult service since August 1999. I spent the first 18 years working for the Lifeline service in various posts from an operator, handing calls to the team leader for the technicians who install lifelines throughout East Yorkshire. In Nov 2017. I transferred to Community Support service as a team leader for a group of community support workers in the Bridlington/Driffield area. I work hard to support the front-line staff in providing an excellent level of care and support to customers discharged from the hospital with a package of care. I pride myself in being available to support staff who are lone working, maintaining regular communication and ensuring they have the correct equipment and training to carry out their role providing care and support to the highest standards.
Amie WalliceJob Title Team LeaderJoined 2021
I have worked in the care sector for almost 13 years now. During this time, I have built a wealth of knowledge, skills and experience that I will...
I have worked in the care sector for almost 13 years now. During this time, I have built a wealth of knowledge, skills and experience that I will carry with me throughout my life.
I have a special interest in medication and person-centred care. The reablement service that we provide heavily relies on a person-centred approach, being able to understand an individual’s abilities and adapting day-to-day life to reflect this. The satisfaction we gain when we reable an individual to their baseline is incomparable. I am extremely proud of our reablement service, the work that the support workers do and the high standard we deliver throughout.
I take pride in being the best version of myself for the team I have around me. Being a team leader is more than managing a group of staff, it is about being a part of that team and setting the best example you possibly can. Community Support Services is fuelled on pride, dedication and incredible team work
Sarah ConmanJob Title Team LeaderJoined 2018
I joined Community Support Services in August 2018 in the Technician team, taking new referrals from social workers and care co-coordinators and...
I joined Community Support Services in August 2018 in the Technician team, taking new referrals from social workers and care co-coordinators and looking at capacity on staff rotas to offer care calls to clients. I then progressed to Senior Technician, having line management responsibility for the small Technician team.
In March 2022, I joined the Team Leader team, and now support the Community Support Workers who are the face of the service and work hard to deliver the best possible care to our service users. I love working in this service and I am proud to be a part of a brilliant team, that does such an important job in supporting people in the community.
Kerry PeacockJob Title Team LeaderJoined 2021
I joined Community Support Services in June 2021 prior to that I worked at lifeline I still have a Casual contract with Lifeline to be a Community...
I joined Community Support Services in June 2021 prior to that I worked at lifeline I still have a Casual contract with Lifeline to be a Community responder.
I started at lifeline in March 2020 from Passenger Services where I was a Bus driver driving a wide range of different people lastly working as a driver trainer and in the gaps taking special needs children to school at Kingsmill Special needs school in Driffield or Adults to Day services throughout the East Riding.
I have worked for East Riding of Yorkshire Council for upwards of 23 years.
I enjoy my Community Support Services Team Leader Role as it is the best of both worlds supervising staff and monitoring the progress of our customers throughout their reablement journey.
Going out to customers homes and observing staff as part of the competency checks which are carried out on all staff regularly.
Working closely with families and other agencies to achieve the best outcome to all our customers on their reablement pathway.
Signposting problems and concerns to other departments working within the Umbrella of the Community Support Services.
I enjoy my job and enjoy being part of a team maintaining daily contact with the staff who play a key role in providing the best care possible for the customers and my role is to make sure all customers are visited and progressing and all the staff feel valued and appreciated.
Technician Team Job Title Technicians
The team consists of
Senior Technician Fiona Anderson, Technicians Tom Wallice, Philip Stephenson, Barbara Austin and Nathan Harrison
The Technician...
The team consists of
Senior Technician Fiona Anderson, Technicians Tom Wallice, Philip Stephenson, Barbara Austin and Nathan Harrison
The Technician staff team are essential to the running of the Community Support Services and play a key role in dealing with referral requests and organising care for new customers that have been recently discharged home from the hospital, along with those with reablement potential. This post supports the delivery of a high quality, cost effective service that is compliant with CQC Standards and GDPR.
Assessment Team Job Title Assessment Officer's
Our reablement team works with individuals to increase their ability to look after themselves following illness or injury and to rebuild the skills...
Our reablement team works with individuals to increase their ability to look after themselves following illness or injury and to rebuild the skills and confidence to help them live as independently as possible. We are working closely with colleagues and partners in health and the voluntary sector to ensure that we have an integrated and collaborative approach to our service. We are different from traditional home care, as we support and encourage people to carry out everyday activities themselves. We work closely with our occupational therapy and social work colleagues to support people coming home from hospital and in the community to maintain their independence.
The Assessment Officer role is crucial to maximising the independence of our customers. They undertake a strength-based assessment where the customer sets their own goals and agrees a plan to meet these with support, help and guidance from a dedicated team of community support workers. This can include identifying support around medication, self-care, confidence building and signposting to community resources.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Support Services to verify any information. View our terms and conditions. Community Support Services has an Enhanced Service -what an Enhanced Service includes.
