The East Riding of Yorkshire Council's Community Support Service provides Short Term Assessment and Reablement (STARS) to facilitate prompt hospital discharge and support in the Community.
They have a Carer Relief team who provide an Emergency Cover service to informal carers which ensures the cared-for person is looked after in the event of the carer being taken out of their role in a crisis. They also offer a sitting service to...
The service is free of charge for those customers eligible for Re-ablement but, if ongoing care needs are required after a period of re-enablement then customers will have a financial assessment to determine the contribution to be made.
Contact Community Support Services to get a personalised quote:
Community Support Services has a Review Score of 9.8 (9.782) out of 10, based on 52 reviews in the last 2 years.
Over all time Community Support Services has 159 reviews.
Carers have been polite, friendly and accommodating. They have been respectful of my wishes and have shown a caring approach in all they have done. Support staff who answer telephone calls have been equally friendly and helpful, making sure any messages I have given have reached the necessary personnel. As a point for future development, it would have been useful to know the cost of services prior to commencement. At the initial meeting with the assessor, she was unable to inform us of the charges.
Thank you for your feedback. Regarding the costs, our services don't get involved in finances as ours is a free service, it's when they go over to another agency and we have no control.
However, my involvement in the transfer from local authority to provide care was less than I had anticipated. Time to refer to CQC reports on three of The Humberside well-being team's pool of preferred suppliers lack concern are chosen for me would have been more reassuring: a criticism of the system, not management.
I am sorry that you have not had the same experience with your new providers.
The managers of the team work extremely hard to provide a good service. We found that a majority of the carers did not read the notes before visiting and this caused my mum to become anxious on a number of occasions. I feel that more training needs to be given on actual enablement.
I found the STARS care team very helpful and treated with respect and nothing was any trouble if I asked for help. A very good group of staff.
Thank you for your kind words, I will pass to the staff who attended. Kind regards.
The enablement team were very helpful and caring. Helped to improve confidence.
Thank you for your positive comments, hope you continue on the road to recovery. Kind regards.
Each carer that came to see my husband was prompt, caring and very pleasant.
Thank you for your kind feedback, I will ensure the workers who attended are informed.
I was very pleased with the care from the Community Support team (STARS). They were all very friendly, caring and supportive.
Thank you for your feedback, I will ensure the workers are aware. Kind regards.
I am the eldest son of my father and reside at the same dwelling. Due to his condition, I feel that it is my duty to write this review. The support that was given by the Community Support Services well-being team was well above what my Dad had expected. He enjoyed his visits, company and the care that was given. The carers were very polite, cheerful and brought a smile to my Dad who has no visitors other than those dealing with his medical issues. He would like to express a big thank you to all the staff that attended to his needs. Thank you for the warm welcome and humour that brighten up the day.
Thank you for your lovely feedback, I am delighted to see that the team exceeded your dad's expectations. I will ensure that the workers are informed of this. Kind regards.
Stars were a reliable team after I came out of hospital. Initially, another care company came, but then Stars took over some of the calls. What stood out to me was one lovely, helpful carer who introduced me to a music function, he was very kind. Other Stars carers were kind and efficient. Some work was done on helping me to adjust to my sudden blindness.
Thank you for your lovely feedback, I will ensure it is passed to the staff who visited you. Many thanks.
The service received by the Stars team was outstanding from start to finish. All of the staff were professional, personal and compassionate, making this difficult time much easier not only for my father but also for the rest of the family. Thank you for your kindness, care and attention.
Thank you for you kind feedback, I will pass this on to the team.
When Dad came out of the hospital, the care package arranged for him to get back on his feet was fantastic. The majority of the carers were very knowledgeable and understanding of his needs and nothing was too much trouble. It has been very disappointing reverting back to a private company as the carers aren't a patch on your team.
Thank you for your positive feedback, I will pass the message to the team, kind regards.
Organised, efficient, friendly, professional, timely, patient, understanding, caring, cheery, and treated with dignity and compassion.
Thank you for your feedback, I will pass on the compliment. Kind regards.
We cannot thank and praise the whole stars of the staff highly enough. In the time they were coming, they did an exemplary job with the greatest possible care for both the client and for myself the homeowner and friend. They deserve every penny they earn and more besides. Now they have stopped coming, I feel I've lost some good friends who helped to keep me cheerful and positive.
Thank you for your excellent feedback I will ensure I pass it on to the workers who attended. Kind regards.
I have always found the visiting care staff cheerful and helpful. Although sometimes restricted in their support because they are only supposed to oversee what I do. It would be better if the rules allowed them to be more proactive.
thank you for your response, as a reablement service we do oversee and encourage you to complete your tasks, however, if you needed additional support they would have stepped in if required to support you. Kind regards.
Cannot say any more than what is below. All staff were wonderful.
Thank you for the feedback, I will ensure the workers who attended are made aware. Kind regards.
They are excellent, with no issues at all. Always on time, would have loved for them to stay and continue.
Kind regards.
My mother came out of hospital on the 29/03/23 and we had your colleagues for approximately 4 weeks. The standard of care my mum received was 1st class, very caring and professional, sadly Mum passed away on 09/05/23. Please pass on my thanks to everyone that helped me through this very difficult time.
Kind regards.
The service was excellent in helping me recover my confidence after a spell in hospital. Everybody I met, knew clearly what the objective was and worked towards that goal. Timekeeping was excellent and because the same staff were used, they knew what they had to do. At the end of the support period they had become friends and I missed them. Thank you for the job you did.
Thank you for your lovely feedback, I am pleased to note that you are making progress in your recovery. I will ensure that the staff are made aware. kind regards.
Thank you for your help and kindness during this period.
Thank you for your feedback, I am pleased to read that our staff were very helpful, also noting that your health has improved. Kind regards.
Everyone concerned with the care for my husband have been, in my opinion, first-class people. They deserve every praise available.
Thank you for your lovely feedback, it is good to see that the workers are first-class people. Kind regards.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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I started working for East Riding Council in November 2002 within the lifeline service. Previous to that I worked in the private sector providing care to vulnerable adults in the community.
I have worked for the Community Support Service since 2005 and was a Team Leader, then Deputy Manager and more recently the Registered Manager.
The service is primarily reablement and our aim is to support customers to reach their baseline of independence.
Our team consists of Team leaders (managing day-to-day duty issues and managing the front-line workers), Assessment officers (completing assessments and reviews and setting goals for the customers), Technicians (receive referrals from the hospital teams and other hubs, and add them onto a rota management system) Then there are the Community Support Workers (they deliver the care and support to all our customers).
I have been part of the service since 2012; firstly as a Community Support Worker; then as a Team Leader in 2014; progressing to Deputy Manager in November 2022. I have a focus on ensuring our whole team work together to provide the best outcomes for vulnerable adults in our community with an emphasis on working with the customers to maximise their independence.
Prior to working for CSS, I worked for Hull City Council providing support to Children and Families with Disabilities and prior to that, I also with HCC - I worked with Children in Residential Care and also the Children's Safeguarding Team all of this experience has helped me develop an understanding working with vulnerable people in a social care setting. Prior to working in Social Care, I worked in design and marketing for 25 years where I developed strong staff management, customer service and project management experience. All this previous experience has helped me develop a strong empathy and understanding of both staff and customer needs - I see my role as providing all the support necessary to ensure that our whole team can provide the best care possible to the Vulnerable Adults of the East Riding.
I have worked for the East Riding of Yorkshire Council in Adult service since August 1999. I spent the first 18 years working for the Lifeline service in various posts from an operator, handing calls to the team leader for the technicians who install lifelines throughout East Yorkshire. In Nov 2017. I transferred to Community Support service as a team leader for a group of community support workers in the Bridlington/Driffield area. I work hard to support the front-line staff in providing an excellent level of care and support to customers discharged from the hospital with a package of care. I pride myself in being available to support staff who are lone working, maintaining regular communication and ensuring they have the correct equipment and training to carry out their role providing care and support to the highest standards.
I take pride in being the best version of myself for the team I have around me. Being a team leader is more than managing a group of staff, it is about being a part of that team and setting the best example you possibly can. Community Support Services is fuelled on pride, dedication and incredible team work
I joined Community Support Services in August 2018 in the Technician team, taking new referrals from social workers and care co-coordinators and looking at capacity on staff rotas to offer care calls to clients. I then progressed to Senior Technician, having line management responsibility for the small Technician team.
In March 2022, I joined the Team Leader team, and now support the Community Support Workers who are the face of the service and work hard to deliver the best possible care to our service users. I love working in this service and I am proud to be a part of a brilliant team, that does such an important job in supporting people in the community.
I enjoy my job and enjoy being part of a team maintaining daily contact with the staff who play a key role in providing the best care possible for the customers and my role is to make sure all customers are visited and progressing and all the staff feel valued and appreciated.
The Technician staff team are essential to the running of the Community Support Services and play a key role in dealing with referral requests and organising care for new customers that have been recently discharged home from the hospital, along with those with reablement potential. This post supports the delivery of a high quality, cost effective service that is compliant with CQC Standards and GDPR.
The Assessment Officer role is crucial to maximising the independence of our customers. They undertake a strength-based assessment where the customer sets their own goals and agrees a plan to meet these with support, help and guidance from a dedicated team of community support workers. This can include identifying support around medication, self-care, confidence building and signposting to community resources.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Support Services to verify any information. View our terms and conditions. Community Support Services has an Enhanced Service -more info.