The East Riding of Yorkshire Council's Community Support Service provides Short Term Assessment and Reablement (STARS) to facilitate prompt hospital discharge and support in the Community.
They have a Carer Relief team who provide an Emergency Cover service to informal carers which ensures the cared-for person is looked after in the event of the carer being taken out of their role in a crisis. They also offer a sitting service to...
The service is free of charge for those customers eligible for Re-ablement but, if ongoing care needs are required after a period of re-enablement then customers will have a financial assessment to determine the contribution to be made.
Contact Community Support Services to get a personalised quote:
Community Support Services has a Review Score of 9.8 (9.782) out of 10, based on 52 reviews in the last 2 years.
Over all time Community Support Services has 159 reviews.
Excellent, professional service. All staff have been helpful and efficient. The staff have treated me with kindness and respect. The staff have been aware of my needs and carried out all hygiene tasks, taking into consideration my dignity. I could not be more happy with this service. Big thank you to all involved.
Thank you for your lovely feedback and comments, it is good to know that you have been treated with kindness and respect. Hope you continue on your road to recovery.
Excellent service, everyone was extremely helpful.
Thank you for your positive feedback, I am very pleased that you found the staff helpful.
Excellent quality care by staff with a vocation. Extremely polite. Treat the patient as a family member.
Thank you for your positive comments, I am pleased to note that you received excellent care.
Care very helpful when I came out of hospital.
Thank you for your feedback, I hope you continue to get better.
I was treated with respect by all the carers, all were very chatty and smiling. I must admit I was very apprehensive at first but everyone was so kind that it put me at ease. They treated me with care and dignity. I would like to say a big thank you to all the carers concerned. Well done to them all.
Thank you for your positive comments, the staff who attended have been made aware of your compliment.
Thank you and your star team and carers once again.
Thank you for your very positive feedback, I will pass your comments on to the team. Thank you.
Overall our experience was extremely positive. An excellent team and service who provided the right level of psychological physical and practical support when most needed.
Thank you for your feedback, I'm very pleased that you were happy with the service and that you identified staff were well trained. Unfortunately due to high demand for care packages, we couldn't meet your preferred times, however, I am pleased to hear that the reablement for your husband was successful and he no longer needs any support.
All the helpers that attended to my personal needs were all professional and helpful.
Thank you for your positive feedback. Kind regards.
Very good - polite.
Thank you for your kind feedback. Kind regards.
The staff have been brilliant, treating my mum with care and dignity. All have an enthusiasm for the job and made every effort to ensure she was relaxed and happy with their visits. Thank you very much for your help and support, massive help to the family at this stressful time. Thank you.
Hi, thank you for your positive comments, it is nice to hear that the staff are enthusiastic. I will pass on your lovely feedback to the staff involved.
All the carers were very clean, polite and helpful.
Thank you for taking the time to complete the review card and for your positive comments.
The staff at this agency are a dedicated lot, always polite and courteous. They treat my husband with dignity and care. They also follow up with phone calls to ask if there are any problems.
Thank you for your kind feedback. We as a service are very proud of the staff and I'm very pleased to hear that your husband was treated with dignity and respect.
Care package via care, helpful, carers were friendly and efficient. Initially, they were needed by me but as time went on I was able to manage without them.
Thank you for your feedback, it is good to see that reablement has worked for you. Well done, and keep up the good work.
I found this service friendly and efficient, timekeeping was always good. Staff were always helpful with "tips" for easier ways of doing things!
Thank you for your feedback, I am glad that the workers were able to give you tips so you could manage more easily.
Whilst there was some delay getting support in place, it was friendly and very helpful. The initial visit was informative and the care provided was punctual and friendly.
Thank you for your feedback, I am glad to hear that you found the initial visit informative and that the staff were friendly and punctual.
Carers were very pleasant, friendly and caring. Couldn't fault them.
Thank you for your kind response, I will pass to the team concerned.
Absolute angels every one of them. So very well done and thank you so much.
I found that the care you provided for me was very friendly and courteous and nothing was too much trouble.
Thank you for your positive feedback, I will ensure that the team are aware.
Sorry to have to give such a poor review but did not receive any sort of care, except one carer made me a cup of tea, one time, another, that was the best one, did change my bed once. Having said that, we were unsure of what exactly they were supposed to do, when we asked they just said personal care but no explanation of what that exactly was. After one and a half weeks we decided it was a waste of time them coming, each one came, talked for about twenty minutes then left. Incidentally, we were advised not to have them by someone else.
I note you have mentioned that you didn't receive much care.
We are a reablement service and depending on your level of ability you may have been assessed as not requiring a lot of support from the workers. It is our intention to...
On leaving the hospital her nurse thought it would be a good idea to have some help at home for a short while to give Mum her confidence back with washing, showering etc. In came your team of ladies who all were excellent. They gave Mum a helping hand with respect and a lovely pleasant manner. After one week we were able to manage again on our own but that week was invaluable and we are very grateful for this wonderful service.
Thank you for taking the time to complete this feedback. Your positive comments will be shared with the wider team. We use our customer feedback to ensure we maintain high standards of care within the service and to address any areas of development so we can continually improve.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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I started working for East Riding Council in November 2002 within the lifeline service. Previous to that I worked in the private sector providing care to vulnerable adults in the community.
I have worked for the Community Support Service since 2005 and was a Team Leader, then Deputy Manager and more recently the Registered Manager.
The service is primarily reablement and our aim is to support customers to reach their baseline of independence.
Our team consists of Team leaders (managing day-to-day duty issues and managing the front-line workers), Assessment officers (completing assessments and reviews and setting goals for the customers), Technicians (receive referrals from the hospital teams and other hubs, and add them onto a rota management system) Then there are the Community Support Workers (they deliver the care and support to all our customers).
I have been part of the service since 2012; firstly as a Community Support Worker; then as a Team Leader in 2014; progressing to Deputy Manager in November 2022. I have a focus on ensuring our whole team work together to provide the best outcomes for vulnerable adults in our community with an emphasis on working with the customers to maximise their independence.
Prior to working for CSS, I worked for Hull City Council providing support to Children and Families with Disabilities and prior to that, I also with HCC - I worked with Children in Residential Care and also the Children's Safeguarding Team all of this experience has helped me develop an understanding working with vulnerable people in a social care setting. Prior to working in Social Care, I worked in design and marketing for 25 years where I developed strong staff management, customer service and project management experience. All this previous experience has helped me develop a strong empathy and understanding of both staff and customer needs - I see my role as providing all the support necessary to ensure that our whole team can provide the best care possible to the Vulnerable Adults of the East Riding.
I have worked for the East Riding of Yorkshire Council in Adult service since August 1999. I spent the first 18 years working for the Lifeline service in various posts from an operator, handing calls to the team leader for the technicians who install lifelines throughout East Yorkshire. In Nov 2017. I transferred to Community Support service as a team leader for a group of community support workers in the Bridlington/Driffield area. I work hard to support the front-line staff in providing an excellent level of care and support to customers discharged from the hospital with a package of care. I pride myself in being available to support staff who are lone working, maintaining regular communication and ensuring they have the correct equipment and training to carry out their role providing care and support to the highest standards.
I take pride in being the best version of myself for the team I have around me. Being a team leader is more than managing a group of staff, it is about being a part of that team and setting the best example you possibly can. Community Support Services is fuelled on pride, dedication and incredible team work
I joined Community Support Services in August 2018 in the Technician team, taking new referrals from social workers and care co-coordinators and looking at capacity on staff rotas to offer care calls to clients. I then progressed to Senior Technician, having line management responsibility for the small Technician team.
In March 2022, I joined the Team Leader team, and now support the Community Support Workers who are the face of the service and work hard to deliver the best possible care to our service users. I love working in this service and I am proud to be a part of a brilliant team, that does such an important job in supporting people in the community.
I enjoy my job and enjoy being part of a team maintaining daily contact with the staff who play a key role in providing the best care possible for the customers and my role is to make sure all customers are visited and progressing and all the staff feel valued and appreciated.
The Technician staff team are essential to the running of the Community Support Services and play a key role in dealing with referral requests and organising care for new customers that have been recently discharged home from the hospital, along with those with reablement potential. This post supports the delivery of a high quality, cost effective service that is compliant with CQC Standards and GDPR.
The Assessment Officer role is crucial to maximising the independence of our customers. They undertake a strength-based assessment where the customer sets their own goals and agrees a plan to meet these with support, help and guidance from a dedicated team of community support workers. This can include identifying support around medication, self-care, confidence building and signposting to community resources.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Support Services to verify any information. View our terms and conditions. Community Support Services has an Enhanced Service -more info.