Community Support Services
47-49 Manorfield Road, Driffield YO25 5JE
The East Riding of Yorkshire Council's Community Support Service provides Short Term Assessment and Reablement (STARS) to facilitate prompt hospital discharge and support in the Community.
They have a Carer Relief team who provide an Emergency Cover service to informal carers which ensures the cared-for person is looked after in the event of the carer being taken out of their role in a crisis. They also offer a sitting service to...
Care Provided by Community Support Services
Types of Home Care
- Visiting Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
Household Services
- Food Preparation & Serving
Other Care Provided
- Dementia
- Palliative / End of Life Care
- Learning Disability / Autism
- Physical Disability
- Hospital Discharge
Funding & Fees
Prices
The service is free of charge for those customers eligible for Re-ablement but, if ongoing care needs are required after a period of re-enablement then customers will have a financial assessment to determine the contribution to be made.
Contact Community Support Services to get a personalised quote:
Funding Types Accepted
-
Private Funding (Self-funded) -
Direct Payments (from Local Authority/NHS) -
Local Authority (Contracted Provider) - NHS (Contracted Provider)
-
Good to Know
Owner
- East Riding of Yorkshire Council
- Local Authority Owned
Person in charge
- Carolyn Conman (Registered Manager)
Community Support Services Reviews (152)
Community Support Services has a Review Score of 9.8 (9.765) out of 10, based on 47 reviews in the last 2 years.
Over all time Community Support Services has 152 reviews.
All the helpers that attended to my personal needs were all professional and helpful.
Thank you for your positive feedback. Kind regards.
Very good - polite.
Thank you for your kind feedback. Kind regards.
The staff have been brilliant, treating my mum with care and dignity. All have an enthusiasm for the job and made every effort to ensure she was relaxed and happy with their visits. Thank you very much for your help and support, massive help to the family at this stressful time. Thank you.
Hi, thank you for your positive comments, it is nice to hear that the staff are enthusiastic. I will pass on your lovely feedback to the staff involved.
All the carers were very clean, polite and helpful.
Thank you for taking the time to complete the review card and for your positive comments.
The staff at this agency are a dedicated lot, always polite and courteous. They treat my husband with dignity and care. They also follow up with phone calls to ask if there are any problems.
Thank you for your kind feedback. We as a service are very proud of the staff and I'm very pleased to hear that your husband was treated with dignity and respect.
Care package via care, helpful, carers were friendly and efficient. Initially, they were needed by me but as time went on I was able to manage without them.
Thank you for your feedback, it is good to see that reablement has worked for you. Well done, and keep up the good work.
I found this service friendly and efficient, timekeeping was always good. Staff were always helpful with "tips" for easier ways of doing things!
Thank you for your feedback, I am glad that the workers were able to give you tips so you could manage more easily.
Whilst there was some delay getting support in place, it was friendly and very helpful. The initial visit was informative and the care provided was punctual and friendly.
Thank you for your feedback, I am glad to hear that you found the initial visit informative and that the staff were friendly and punctual.
Carers were very pleasant, friendly and caring. Couldn't fault them.
Thank you for your kind response, I will pass to the team concerned.
Absolute angels every one of them. So very well done and thank you so much.
I found that the care you provided for me was very friendly and courteous and nothing was too much trouble.
Thank you for your positive feedback, I will ensure that the team are aware.
Sorry to have to give such a poor review but did not receive any sort of care, except one carer made me a cup of tea, one time, another, that was the best one, did change my bed once. Having said that, we were unsure of what exactly they were supposed to do, when we asked they just said personal care but no explanation of what that exactly was. After one and a half weeks we decided it was a waste of time them coming, each one came, talked for about twenty minutes then left. Incidentally, we were advised not to have them by someone else.
I note you have mentioned that you didn't receive much care.
We are a reablement service and depending on your level of ability you may have been assessed as not requiring a lot of support from the workers. It is our intention to...
On leaving the hospital her nurse thought it would be a good idea to have some help at home for a short while to give Mum her confidence back with washing, showering etc. In came your team of ladies who all were excellent. They gave Mum a helping hand with respect and a lovely pleasant manner. After one week we were able to manage again on our own but that week was invaluable and we are very grateful for this wonderful service.
Thank you for taking the time to complete this feedback. Your positive comments will be shared with the wider team. We use our customer feedback to ensure we maintain high standards of care within the service and to address any areas of development so we can continually improve.
I was very impressed with the standard of care I received. There were issues with timing but that is to be expected when it is not possible to predict how long each case will take or what problems might occur.
Your positive comments will be shared with the wider team.
We use our customer feedback to ensure we maintain high standards of care within the service and to address any areas of development so we can continually improve.
The staff were really good but whoever thought my mum could manage were wrong. The Monday you said she was fine she fell on the Tuesday and banged her head, burnt herself, got stuck in the chair twice and could not get in and out of bed. I would have thought you should have spoken to me first. She is now in a step-up bed!
Thank you for this feedback. I will pass this on to the staff who provided your care and pick up the issues you have raised in regards to the assessment and review of your mum's service. I hope she is making a good recovery.
Very reliable, competent and friendly.
Thank you for this positive review I will ensure your response is passed onto the staff who supported you.
Very good. Very helpful. Nothing was too much trouble.
Thank you for this feedback I will ensure that these lovely comments are passed onto the staff team who supported you.
Many thanks again for all your help and support.
Thank you for this feedback. It was great to hear that you received the care, attention and smiling faces of our staff team when you needed it most. I will ensure that these lovely comments are passed onto the staff team who supported you.
The care provided over a period of about three weeks was excellent. The situation was fully assessed and a clear explanation given as to the care which would be provided. Initially, there were four daily visits which became two as my wife began to improve, following the stroke. Every carer gave all the attention necessary with kindness and understanding.
Thank you for this lovely review. It is great to hear that our assessors helped you to understand what our service had to offer and that our carers supported your wife to become more independent. I will ensure that your kind words are passed onto both our assessment team and the care staff. This is...
I cannot thank you and your team and assessor enough for the wonderful care and attention they gave me over seventeen days. I came out of hospital not able to walk and within days your carers had me mobile in a zimmer frame. They organised a perching stool and also got me placed on a waiting list for a grab rail to be fitted. The carers were always on time - if running a bit late they would ring us. You should be so proud of the service you provide and from an 84-year-old lady and her 87-year-old husband, we thank you most sincerely.
Thank you for this lovely review I will ensure your kind words are passed onto the staff who supported you. This is a great example of whatever your age you can benefit from a period re-ablement .
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2020- Caring Good
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Community Support Services.
Awards / Recognitions (3)
- Recipient: Community Support ServicesDate: Tuesday 20 Jun 2023
- Recipient: Community Support ServicesDate: Tuesday 20 Jun 2023
- Recipient: Community Support ServicesDate: Thursday 30 Apr 2020
Meet the Team (8)
I started working for East Riding Council in November 2002 within the lifeline service. Previous to that I worked in the private sector providing care to vulnerable adults in the community.
I have worked for the Community Support Service since 2005 and was a Team Leader, then Deputy Manager and more recently the Registered Manager.
The service is primarily reablement and our aim is to support customers to reach their baseline of independence.
Our team consists of Team leaders (managing day-to-day duty issues and managing the front-line workers), Assessment officers (completing assessments and reviews and setting goals for the customers), Technicians (receive referrals from the hospital teams and other hubs, and add them onto a rota management system) Then there are the Community Support Workers (they deliver the care and support to all our customers).
I have been part of the service since 2012; firstly as a Community Support Worker; then as a Team Leader in 2014; progressing to Deputy Manager in November 2022. I have a focus on ensuring our whole team work together to provide the best outcomes for vulnerable adults in our community with an emphasis on working with the customers to maximise their independence.
Prior to working for CSS, I worked for Hull City Council providing support to Children and Families with Disabilities and prior to that, I also with HCC - I worked with Children in Residential Care and also the Children's Safeguarding Team all of this experience has helped me develop an understanding working with vulnerable people in a social care setting. Prior to working in Social Care, I worked in design and marketing for 25 years where I developed strong staff management, customer service and project management experience. All this previous experience has helped me develop a strong empathy and understanding of both staff and customer needs - I see my role as providing all the support necessary to ensure that our whole team can provide the best care possible to the Vulnerable Adults of the East Riding.
I have worked for the East Riding of Yorkshire Council in Adult service since August 1999. I spent the first 18 years working for the Lifeline service in various posts from an operator, handing calls to the team leader for the technicians who install lifelines throughout East Yorkshire. In Nov 2017. I transferred to Community Support service as a team leader for a group of community support workers in the Bridlington/Driffield area. I work hard to support the front-line staff in providing an excellent level of care and support to customers discharged from the hospital with a package of care. I pride myself in being available to support staff who are lone working, maintaining regular communication and ensuring they have the correct equipment and training to carry out their role providing care and support to the highest standards.
I have a special interest in medication and person-centred care. The reablement service that we provide heavily relies on a person-centred approach, being able to understand an individual’s abilities and adapting day-to-day life to reflect this. The satisfaction we gain when we reable an individual to their baseline is incomparable. I am extremely proud of our reablement service, the work that the support workers do and the high standard we deliver throughout.
I take pride in being the best version of myself for the team I have around me. Being a team leader is more than managing a group of staff, it is about being a part of that team and setting the best example you possibly can. Community Support Services is fuelled on pride, dedication and incredible team work
I joined Community Support Services in August 2018 in the Technician team, taking new referrals from social workers and care co-coordinators and looking at capacity on staff rotas to offer care calls to clients. I then progressed to Senior Technician, having line management responsibility for the small Technician team.
In March 2022, I joined the Team Leader team, and now support the Community Support Workers who are the face of the service and work hard to deliver the best possible care to our service users. I love working in this service and I am proud to be a part of a brilliant team, that does such an important job in supporting people in the community.
I started at lifeline in March 2020 from Passenger Services where I was a Bus driver driving a wide range of different people lastly working as a driver trainer and in the gaps taking special needs children to school at Kingsmill Special needs school in Driffield or Adults to Day services throughout the East Riding.
I have worked for East Riding of Yorkshire Council for upwards of 23 years.
I enjoy my Community Support Services Team Leader Role as it is the best of both worlds supervising staff and monitoring the progress of our customers throughout their reablement journey.
Going out to customers homes and observing staff as part of the competency checks which are carried out on all staff regularly.
Working closely with families and other agencies to achieve the best outcome to all our customers on their reablement pathway.
Signposting problems and concerns to other departments working within the Umbrella of the Community Support Services.
I enjoy my job and enjoy being part of a team maintaining daily contact with the staff who play a key role in providing the best care possible for the customers and my role is to make sure all customers are visited and progressing and all the staff feel valued and appreciated.
Senior Technician Fiona Anderson, Technicians Tom Wallice, Philip Stephenson, Barbara Austin and Nathan Harrison
The Technician staff team are essential to the running of the Community Support Services and play a key role in dealing with referral requests and organising care for new customers that have been recently discharged home from the hospital, along with those with reablement potential. This post supports the delivery of a high quality, cost effective service that is compliant with CQC Standards and GDPR.
The Assessment Officer role is crucial to maximising the independence of our customers. They undertake a strength-based assessment where the customer sets their own goals and agrees a plan to meet these with support, help and guidance from a dedicated team of community support workers. This can include identifying support around medication, self-care, confidence building and signposting to community resources.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Support Services to verify any information. View our terms and conditions. Community Support Services has an Enhanced Service - more info.