The East Riding of Yorkshire Council's Community Support Service provides Short Term Assessment and Reablement (STARS) to facilitate prompt hospital discharge and support in the Community.
They have a Carer Relief team who provide an Emergency Cover service to informal carers which ensures the cared-for person is looked after in the event of the carer being taken out of their role in a crisis. They also offer a sitting service to...
The service is free of charge for those customers eligible for Re-ablement but, if ongoing care needs are required after a period of re-enablement then customers will have a financial assessment to determine the contribution to be made.
Contact Community Support Services to get a personalised quote:
Community Support Services has a Review Score of 9.8 (9.782) out of 10, based on 52 reviews in the last 2 years.
Over all time Community Support Services has 159 reviews.
I was very impressed with the standard of care I received. There were issues with timing but that is to be expected when it is not possible to predict how long each case will take or what problems might occur.
We use our customer feedback to ensure we maintain high standards of care within the service and to address any areas of development so we can continually improve.
The staff were really good but whoever thought my mum could manage were wrong. The Monday you said she was fine she fell on the Tuesday and banged her head, burnt herself, got stuck in the chair twice and could not get in and out of bed. I would have thought you should have spoken to me first. She is now in a step-up bed!
Thank you for this feedback. I will pass this on to the staff who provided your care and pick up the issues you have raised in regards to the assessment and review of your mum's service. I hope she is making a good recovery.
Very reliable, competent and friendly.
Thank you for this positive review I will ensure your response is passed onto the staff who supported you.
Very good. Very helpful. Nothing was too much trouble.
Thank you for this feedback I will ensure that these lovely comments are passed onto the staff team who supported you.
Many thanks again for all your help and support.
Thank you for this feedback. It was great to hear that you received the care, attention and smiling faces of our staff team when you needed it most. I will ensure that these lovely comments are passed onto the staff team who supported you.
The care provided over a period of about three weeks was excellent. The situation was fully assessed and a clear explanation given as to the care which would be provided. Initially, there were four daily visits which became two as my wife began to improve, following the stroke. Every carer gave all the attention necessary with kindness and understanding.
Thank you for this lovely review. It is great to hear that our assessors helped you to understand what our service had to offer and that our carers supported your wife to become more independent. I will ensure that your kind words are passed onto both our assessment team and the care staff. This is...
I cannot thank you and your team and assessor enough for the wonderful care and attention they gave me over seventeen days. I came out of hospital not able to walk and within days your carers had me mobile in a zimmer frame. They organised a perching stool and also got me placed on a waiting list for a grab rail to be fitted. The carers were always on time - if running a bit late they would ring us. You should be so proud of the service you provide and from an 84-year-old lady and her 87-year-old husband, we thank you most sincerely.
Thank you for this lovely review I will ensure your kind words are passed onto the staff who supported you. This is a great example of whatever your age you can benefit from a period re-ablement .
My thanks are due for the prompt attendance of carers, who came at approximately 0900 hours daily for a week after I was discharged from hospital. They variously witnessed my morning wash or shower as I prepared my breakfast, got dressed for the day/ They saw me use the stairs. They commented that I made improvements in general ability. My wife and I found it reassuring to have the help and advice given. Carers were considerate and knowledgeable. Recommended.
Thank you for this feedback. It was great to hear that our carers had a positive impact on your recovery after a stay in hospital. I will ensure that these positive comments are passed onto the staff team who supported you.
Excellent team of ladies, nothing too much, although I am fearlessly independent, helping with changing beds, washing hair and creaming legs was much appreciated. Thank you all.
Thank you for taking the time to complete this feedback. Your positive comments will be shared with the wider team. We use our customer feedback to ensure we maintain high standards of care within the service and to address any areas of development so we can continually improve.
The service is well organised and all the carers were kind, considerate and empathetic to my needs - nothing was too much trouble and I actually looked forward to them coming each morning. I cannot recommend them too highly and a big thank you to each of them for all their help.
Thank you for taking the time to complete this feedback. Your positive comments will be shared with the wider team. We use our customer feedback to ensure we maintain high standards of care within the service and to address any areas of development so we can continually improve.
Better service and support than a previous experience two years ago.
Thank you for taking the time to complete this feedback. Your positive comments will be shared with the wider team. We use our customer feedback to ensure we maintain high standards of care within the service and to address any areas of development so we can continually improve.
The assessors attended my mum after discharge from hospital and quickly grasped what was needed. Care was arranged promptly, and any difficulties were overcome with little fuss. They were amazing, and I was very reassured that Mum would be well looked after. The ladies attending Mum are very polite, helpful, reassuring and genuinely care about their clients. Mum is very happy with the service and would like to say thank you, as we would struggle to cope without them. Nothing is too much trouble, and they have her best interests at heart.
Thank you for taking the time to complete this feedback. Your positive comments will be shared with the wider team. We use our customer feedback to ensure we maintain high standards of care within the service and to address any areas of development so we can continually improve.
On the whole, carers provided by the East Riding of Yorkshire Council were very good. Some were outstandingly good. Inevitably standards varied, but only one could be rated as "unsatisfactory". The main problem is a distinct lack of continuity. One never knew from one day to the next who was going to arrive! This was frustrating for the client, who had to explain her routine over and over again. Nevertheless, still a highly satisfactory service. Thanks to all!
Unfortunately, the impacts of COVID-19 have been felt across the care sector resulting in staff shortages and increased demand; therefore,...
Carers were all professional, friendly and punctual. They have been able to provide valuable assistance until we were able to manage on our own.
Thank you for this feedback. It was great to hear that our care staff had a positive impact on you regaining your independence. I will ensure that these kind comments are passed onto the staff team who supported you.
Extremely thoughtful and caring ladies who looked after my morning grooming and washing time and helped with dressing me. They chatted to me each morning and we discussed several different topics. They made me smile with their pleasant and cheerful talk. Nothing was too much trouble for these pleasant ladies. I appreciate their help.
Thank you.
No complaints.
All carers were extremely professional and friendly and dealt with me sensitively.
I had to have them give personal care every day, make the bed and empty my commode. Also, the first two weeks had someone make my dinner at lunchtime. All the ladies were lovely and chatty and were great to put me at ease and I got on with them all.
Lovely and friendly service. Professional and very obliging. I could not fault them at all.
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I started working for East Riding Council in November 2002 within the lifeline service. Previous to that I worked in the private sector providing care to vulnerable adults in the community.
I have worked for the Community Support Service since 2005 and was a Team Leader, then Deputy Manager and more recently the Registered Manager.
The service is primarily reablement and our aim is to support customers to reach their baseline of independence.
Our team consists of Team leaders (managing day-to-day duty issues and managing the front-line workers), Assessment officers (completing assessments and reviews and setting goals for the customers), Technicians (receive referrals from the hospital teams and other hubs, and add them onto a rota management system) Then there are the Community Support Workers (they deliver the care and support to all our customers).
I have been part of the service since 2012; firstly as a Community Support Worker; then as a Team Leader in 2014; progressing to Deputy Manager in November 2022. I have a focus on ensuring our whole team work together to provide the best outcomes for vulnerable adults in our community with an emphasis on working with the customers to maximise their independence.
Prior to working for CSS, I worked for Hull City Council providing support to Children and Families with Disabilities and prior to that, I also with HCC - I worked with Children in Residential Care and also the Children's Safeguarding Team all of this experience has helped me develop an understanding working with vulnerable people in a social care setting. Prior to working in Social Care, I worked in design and marketing for 25 years where I developed strong staff management, customer service and project management experience. All this previous experience has helped me develop a strong empathy and understanding of both staff and customer needs - I see my role as providing all the support necessary to ensure that our whole team can provide the best care possible to the Vulnerable Adults of the East Riding.
I have worked for the East Riding of Yorkshire Council in Adult service since August 1999. I spent the first 18 years working for the Lifeline service in various posts from an operator, handing calls to the team leader for the technicians who install lifelines throughout East Yorkshire. In Nov 2017. I transferred to Community Support service as a team leader for a group of community support workers in the Bridlington/Driffield area. I work hard to support the front-line staff in providing an excellent level of care and support to customers discharged from the hospital with a package of care. I pride myself in being available to support staff who are lone working, maintaining regular communication and ensuring they have the correct equipment and training to carry out their role providing care and support to the highest standards.
I take pride in being the best version of myself for the team I have around me. Being a team leader is more than managing a group of staff, it is about being a part of that team and setting the best example you possibly can. Community Support Services is fuelled on pride, dedication and incredible team work
I joined Community Support Services in August 2018 in the Technician team, taking new referrals from social workers and care co-coordinators and looking at capacity on staff rotas to offer care calls to clients. I then progressed to Senior Technician, having line management responsibility for the small Technician team.
In March 2022, I joined the Team Leader team, and now support the Community Support Workers who are the face of the service and work hard to deliver the best possible care to our service users. I love working in this service and I am proud to be a part of a brilliant team, that does such an important job in supporting people in the community.
I enjoy my job and enjoy being part of a team maintaining daily contact with the staff who play a key role in providing the best care possible for the customers and my role is to make sure all customers are visited and progressing and all the staff feel valued and appreciated.
The Technician staff team are essential to the running of the Community Support Services and play a key role in dealing with referral requests and organising care for new customers that have been recently discharged home from the hospital, along with those with reablement potential. This post supports the delivery of a high quality, cost effective service that is compliant with CQC Standards and GDPR.
The Assessment Officer role is crucial to maximising the independence of our customers. They undertake a strength-based assessment where the customer sets their own goals and agrees a plan to meet these with support, help and guidance from a dedicated team of community support workers. This can include identifying support around medication, self-care, confidence building and signposting to community resources.
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