Sisterly Care Ltd - Havant

Denvilles House, 33 Emsworth Road, Havant PO9 2SN
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9.3 35 Reviews
  • Sisterly Care Ltd - Havant, Havant
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Show Sisterly Care Ltd - Havant on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: £12 – £17

These prices are only a guideline, please contact Sisterly Care Ltd - Havant to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Sisterly Care Ltd

Person in charge

  • Julie Ronson (Manager)
Are you the Owner/Manager of Sisterly Care Ltd - Havant? View your Advertising Options

Sisterly Care Ltd - Havant Reviews (35)

Total of 35, showing 21-35
9.3

Sisterly Care Ltd - Havant has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Sisterly Care Ltd - Havant has 35 reviews.

Overall Experience

  • 23
  • 10
  • 2
  • 0
  • 0

Date Published

35
4
4
4
31

Review from Susie D (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sisterly Care Ltd have provided wonderful support to our family in very challenging times and more importantly, exemplary care to my mother. We are provided with the same carer, who is very kind to my mother and who is exceptionally reliable. The back office staff are also very good and easy to deal
with. I would thoroughly recommend this company.

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Treated with Dignity

Value for Money

Review from I H (Client) assisted by family/friend published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living alone is tough and when I realised I needed support, I turned to Sisterly Care. They came and met me, listened to what I needed and introduced a care plan which really helps me. The carers understand the best way to assist me with daily jobs and treat me with respect, this has helped ease the
responsibilities on my family. I have already recommended Sisterly Care to others and a big thank you to all their staff.

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Treated with Dignity

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Review from G A (Client) assisted by family/friend published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sisterly Care have assisted for the past 4 years. I am pleased with the assistance throughout this period. I have personal care 4 times a day including weekends. Staff are very cooperative in helping my position.

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Review from Lucy C (Client) assisted by family/friend published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sisterly Care is one of the best agencies I've used for care. They've kept themselves small and more personal. They'll always listen to what you have to say on the phone and remain polite even with a small issue, other agencies haven't been so polite. They also always warn me if there is a problem with
getting a carer to me or if the times need to be changed. Sometimes carers can be a bit off and some come very early sometimes. The agency is aware of this.

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Review from Gina K (Wife of Client) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was diagnosed with lung cancer and Sisterly Care provided his end of life care.
What can I say, they were absolutely wonderful.
All the care staff were very caring and provided both myself and my husband the support we both needed. Not only were they considerate to him but helped me with
both the practical and emotional side.
They were all so kind the day he passed away and took control of everything for me.
My angels in purple.

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Treated with Dignity

Value for Money

Review from P W (Daughter of Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the initial contact with my mother's carer, the service has been very good. My dad is happy with the service and it has been flexible to meet his needs. Only comment I would have is that he often has different carer's which is not a real problem, but it takes him a while to get used to his new
person.

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Management

Treated with Dignity

Value for Money

Review from J S (Client) assisted by family/friend published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The team are very friendly and helpful. I am treated with respect and dignity. If I am ill or poorly when they arrive to shower and dress me, then they call my daughter. This rarely happens though my being ill.

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Review from M H (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are nice, competent and obliging.

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Review from Eileen B (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always punctual, cheerful and friendly disposition and I would definitely recommend them.

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Review from Gladys S (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very caring, supportive and understanding of my situation, very kind and willing to help me.

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Review from M H (Daughter-in-law of Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sisterly Care provide carers who do exactly as we have requested and take into account what mum asks them too. As time has progressed, care needs have changed and a call to the office has resulted in the required changes being actioned.


There have been occasions when doctors or nurses have been

needed and carers have organised this and informed us. We are pleased with their work. The carers write a log which keeps us informed of practical difficulties they have come across.

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Review from Evelyn W (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care I get is very good, caring, helpful. The carers make you feel relaxed in their company.

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Review from P G (Client) assisted by family/friend published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sisterly Care have always been reliable with very competent, caring staff. Would recommend this company to anyone without hesitation.

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Review from Albert M (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I only have a carer once a week for a quarter of an hour to wash my left leg, my experience provided by the staff is very restricted. I have had treatment from many of the staff; on all occasions, they have been very courteous and capable, including the management.

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Review from M H (Client) assisted by family/friend published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Sisterly Care to other people, staff are punctual and cheerful. The personal touch is excellent.

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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Sisterly Care Ltd - Havant is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Sisterly Care Ltd - Havant is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sisterly Care Ltd - Havant is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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