Somerset Care Community Services

Since the takeover, programming has been worse. Too many changes to be emergency changes, e.g. 22/9/25 14 visits 11 changes, November 24 14 visits 9 changes, Dec 15 14 visits 8 changes. There appears to be three types of staff contracts. Standard of care varies from barely satisfactory to excellent, e.g. dishes are left to drain, not put away, client is not mobile enough to transfer dishes himself, 24/7 carer (me) does it. Not all due to inexperience. Management guidance/supervision needs. Looking for improvement in 2026.

The health carers coming to me are very good and kind. Two half hour visits per week, I needed a lot of home care- due to serious operation in 2018, needing to move to a bungalow due to requiring extra living care. Lost it all after 15 month, once I needed help with showering, once I could do for myself, I kept carers on, as both great help in emergency seeing help was arranged for what may have been needed, kind caring, most understanding. Regular service very good, not always so far timely replacement if regulars are ill or on holidays. But for having home care for many disabled is a wonderful service- thank you so much!

I was pleased to have support from the carers who attended to my husband during his final weeks they were kind, caring and very efficient during their visits. They seemed to be able to extend their time with us when necessary during his final days. We were provided with a lot of equipment which helped him to remain as comfortable as possible. This was delivered and taken away at the times stated. A huge thank you to all.

Initially, a few problems; some carers refused to perform small light household tasks and left before the time. However, I rang the agency and all sorted out now. No problems, very satisfied with care I get.

Carers on the whole good. Some excellent. Trouble comes when carers are on holiday. Planners are not very good.

My experience of all my care support is very caring, and nice how they talk to me and as it makes me look forward to seeing them each day.

Very good.

Excellent care given to my wife.

All staff including managers extremely pleasant and helpful, efficient, honest, well mannered. We look forward to seeing them each day and they like coming to us.

I am very grateful for all the help that your team provided when I came out of hospital. All the team were friendly and very helpful. Thank you.

We only had a small amount of care, but it was very helpful. It seemed to end very abruptly with not an explanation why.

I can only speak highly of the care received. Everyone was kind, helpful, professional and thoughtful. My mum was treated as an individual and her needs were perfectly met. As a daughter, I was well informed and, because of the quality of care, it was like a weight disappearing from my shoulders, whilst knowing Mum was in the care of an experienced, kind, helpful and compassionate team. Thank you.

Very impressed with the standard of care provided. All carers take great consideration of clients' needs, carried out with respect, efficiency and friendliness. Much appreciated by the client. Also very helpful to her relatives in knowing the client is receiving such care, with good communications about her well-being.

This service did not work well. My mother was classed fit for discharge from hospital to her home. The time she was home was awful, she had nightmares and confusion and despite several carers I still found her, in tears, wandering the street - she was readmitted to hospital. Despite this she was again discharged and the outcome was the same. She is now being assessed in a care home. I have to say I found the carers very good - my mother was just too much to cope with.

I was discharged under the D2A scheme from hospital following surgery for my left hip and wrist. The scheme worked very well for me, enabling an earlier hospital discharge as safely as possible. All the staff were helpful and encouraging me to be as independent as possible. My only negative would be that on discharge there was no immediate community physiotherapy input to further help recovery.

The keyword has been care - every member of the team assisting my mother since her discharge from the hospital has been exemplary. Their diligence and friendly care in assisting here rehabilitation could not be faulted. Maintaining her dignity whilst attending to her daily needs and requirements in her own home has been professional but personal and caring. I could not recommend this service any higher. They have pride in their work and care for the individual, whatever their needs. Couldn't have managed without them. Thank you.

We always look forward to seeing them and are sad when we have to let them go!

She was extremely satisfied with the kindness and compassion that the team operated. She was dealt with care and patience each visit and treated with the greatest respect, and in turn, she responded to all that was required of her.

I would like to pass on particular praise to one member of staff who went above and beyond to reassure and support me in addition to the client. Another member of staff was amazing too. Thank you both.

Only real criticism we have is not being notified if there is a substantial change in the time of the visit. A few minutes here or there is no problem, but if the scheduled time has been changed by more than 1/2 hour, it would be useful to be notified!