Totally Living Care

Barbara Highman has been the director at Totally Living Care Ltd since August 2015. Barbara has a wealth of experience and knowledge in looking after customers in their own homes for over 30 years. She was the manager of a local domiciliary care agency looking after over 100 customers. She is a recognised ‘Care Ambassador’ who sits on a panel ensuring that all agencies look at ‘Best Practice’ for their customers. She is also a dementia champion. Barbara is a trainer and assessor; it is anticipated that this will take Totally Living Care to another level in its care for its customers. Barbara's ethos is promoting ‘the best care available at an affordable price’.

Jake started with Totally Living Care in June 2017 as a part-time Administrator whilst studying at the local college, where he achieved his Level 2 and Level 3 in Health and Social Care. In 2018, Jake finished college and became a full-time Administrator who would deal with social services, assess new packages of care and also deal with other healthcare professionals.

In 2019, Jake became Totally Living Care's Care Coordinator. This meant he was responsible for making sure our clients' care package met their individual needs and also ensured the smooth running of the day-to-day business. Jake also had the responsibility of supervising, coordinating and supporting our amazing carers.

Jake has recently been promoted to Totally Living Care's Registered Manager, who is now responsible for the smooth running of the day-to-day business, supporting the senior and care staff whilst working in the community, communicating with families, healthcare professionals, local authorities and nursing teams. Jake is now a Totally Living Care Nominated Individual.

Lucy joined Totally Living Care in January 2017 as a part-time Administrator. It quickly became clear that she was an invaluable member of the team, and she soon moved into a full-time Administrator role, working closely alongside Jake.

In 2018, Lucy achieved her Level 2 qualification in Business and Administration, demonstrating her commitment to both her professional development and the organisation.

In 2019, Lucy progressed into the role of Finance Administrator, where she oversaw finance and billing enquiries with efficiency and professionalism. Over the years, she developed extensive knowledge of finance within the Health and Social Care sector, building strong expertise in working with local authorities and Clinical Commissioning Groups (CCGs) to ensure accurate and effective financial processes.

In recognition of her hard work, dedication, and growing expertise, Lucy was promoted to Finance Manager in 2022. In her current role, she works closely with Barbara, our Director and Owner, helping to oversee the company's financial operations while continuing to provide exceptional support to our clients, commissioners, and wider team.

Sarah has been working at Totally Living Care for many years. She was promoted to Senior Carer in 2018, a role that involved supporting our amazing care staff while working in the community, including outside of office hours and at weekends. In 2023,

Sarah progressed to the role of Care Administrator, working as part of the office team a couple of days a week, alongside conducting care visits. In January 2025, Sarah was promoted to Care Lead, working closely with Jake, our Registered Manager, and continuing to support our Home Care Workers out in the community. Sarah has recently been promoted to Care Coordinator, further strengthening the support she provides to both our team and our clients.

Katie has been a valued member of the Totally Living Care team for many years, developing into an exceptional Senior Carer through her dedication, professionalism, and passion for delivering outstanding care.

In her role as Senior Carer, Katie provides vital support to our care team, offering guidance to carers working in the community outside of office hours and at weekends. She also carries out care observations to ensure our carers consistently deliver the highest standard of person-centred care to our clients.

Katie later became our Live-in Care Support, where she was responsible for supporting our live-in care team by attending handovers, conducting supervisions, and carrying out observations to help maintain the highest standards of care.

In 2025, Katie was promoted to Live-in Care Coordinator. In this role, she oversees the coordination of our live-in care service, working closely with clients, their families, and our live-in carers to ensure every placement is carefully matched and runs smoothly. Katie continues to provide ongoing support to our live-in care team, ensuring our clients receive compassionate, high-quality, person-centred care at all times.

Karen has been working for Totally Living Care Limited since 2015. She started with us as a Senior Carer and has worked her way up to our Training & Recruitment Manager! Karen has a passion for training and has always been supportive of all our staff in improving their skills and qualifications.

Harriet has been working with Totally Living Care since 2018. She studied Health and Social Care at college, achieving both her Level 2 and Level 3 qualifications. After leaving college, Harriet began her career as a Home Care Worker and was later promoted to Marketing Assistant. She has recently been promoted to Care Compliance and Marketing Lead, a role that involves updating care plans, conducting care reviews, and managing our website and social media presence. Alongside this, she continues to work closely with our wonderful clients and carers in the community.

Fi joined TLC in 2018 and has a vast amount of experience working in the health and social care sector.

Fi is responsible for organising and scheduling staff on their weekly rotas, ensuring that all clients receive their calls at their allocated times and days.

She has also recently been appointed as our Fire Marshal, a role which involves ensuring compliance with fire safety procedures and maintaining a safe environment for both staff and clients. She has recently been promoted to Business Support Officer.