St George's Home Care

De La Warr Road, Milford-on-Sea, Lymington SO41 0PS
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9.7 60 Reviews
  • St George's Home Care, Lymington
St. George’s Home Care is a private homecare company that was set up over 20 years ago and cares for people in their own homes throughout the New Forest.

The team of trained and experienced staff care for older people as well as those who are physically disabled.

They ensure that the people they care for live in a clean, comfortable and safe environment and dignity, respect and sensitivity are at the heart of care.

St George's Home Care offers personal care such as bathing, showering, toileting and dressing as well as meal preparation, cleaning and laundry, shopping, administering medicine, night care, companionship, respite and live-in.

Everyone has a care package that is tailored to their individual needs and these care plans are reviewed regularly. They are also offered priority admission at their nursing home should they require residential care or respite accommodation.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

Available on request

Good to Know

Owner

  • St George's Hospital Ltd

Person in charge

  • Yoli Tanner (Registered Manager)

St George's Home Care Reviews (60)

Total of 60, showing 41-60
9.7

St George's Home Care has a Review Score of 9.7 (9.667) out of 10, based on 11 reviews in the last 2 years. Over all time St George's Home Care has 60 reviews.

Overall Experience

  • 36
  • 24
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Date Published

60
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5
11
49

Review from P B (Client) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers most helpful and do as I ask.

Reply from Yoli Tanner at St George's Home Care

Thank you taking the time to review us, it is much appreciated and we are pleased to hear that you are happy with our service and the carers that support you.

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Review from Joy D (Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with St Georges Home Care.

Reply from Yoli Tanner at St George's Home Care

Thank you very much for taking the time to leave us a review.

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Review from Elizabeth B (Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of us have strengths and weaknesses. This is also true of the carers. All lovely ladies but some are better than others at different tasks. What I need is the consistency of carers. I find it very tiring and annoying having to keep explaining to new carers each time. It must be difficult for them
as well. That said, all have been willing to do whatever I have asked of them, with kindness and courtesy.

Reply from Yoli Tanner at St George's Home Care

Thank you very much for taking the time to leave us a review.

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Review from Helen W (Wife of Client) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all care.

Reply from Yoli Tanner at St George's Home Care

Thank you very much for your review, we are glad that you are happy with the care that your husband receives.

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Review from Susan G (Daughter of Client) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home care service for my mother over the last 6 months. Always on time and polite carers. Easy contact with the office and manager to alter any dates to our home plan. My mother is very happy with all her carers and looks forward to seeing them every morning and some evenings.


All in all,

a very good service and I would recommend St George's to anyone needing care for a loved one.

Reply from Yoli Tanner at St George's Home Care

Thank you very much for taking the time to leave us a review, we are all so pleased to hear that you are happy with the service that we provide your mother and would be happy to recommend us to others.

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Review from W W (Client) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and helpful and do their best to make one as comfortable as possible in the time allocated to them for each visit.

Reply from Yoli Tanner at St George's Home Care

Thank you for your review, we are so pleased to hear that you are happy with our staff.

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Review from Roy J (Client) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with the service provided and staff St George's Home Care employ.

Reply from Yoli Tanner at St George's Home Care

Thank you for your review, we are so pleased to hear that you are happy with the service and the staff.

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Review from Peter R (Client) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a short wait, I was given time for a carer to attend me and dress.
I am impressed with the care since that time (10 months).
There seems to be little concern for times - anything from 9.45.
I have asked that if a carer cannot be provided in the window 8.00 to 9.15 then I will manage my washing
and dressing myself.
I would also appreciate carers to come by 9.00 on Thursdays as I have a regular engagement at 10.00 on Thursdays.

Reply from Yoli Tanner at St George's Home Care

Thank you for taking the time to complete the review, we are pleased to hear that you are impressed with the care that you have been receiving and we will try to ensure that your carer attends at the times that you have stated.

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Review from Freda S (Client) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with St George's four and a half years and every carer I have had has been very caring and pleasant, so polite and helpful.
Nothing is too much trouble, very polite, good morning and always with a smile.
As a client, I have never had to complain about anything or anyone. Would never want
to change.

Reply from Yoli Tanner at St George's Home Care

Thank you for taking the time to complete the review. It's lovely to hear such nice things said about our carers, we are pleased to hear that you are so happy with our service.

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Review from Roland S (Client) assisted by family/friend published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The client values having the same carer regularly as this saves time and effort in explaining what my needs are.
The office staff do their best to accommodate this requirement. Having the same carers enables me to develop a relationship with them.

Reply from Yoli Tanner at St George's Home Care

Thank you for completing the review, we understand how important it is to have regular carers and try to keep the same carers with clients as much as possible.

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Review from Maureen M (Client) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over 3 years I have found carers very pleasant and helpful.
I deal with tablets etc myself and normally the carer microwaves my lunch and makes sure I do not need outside help.

Reply from Yoli Tanner at St George's Home Care

Thank you very much for taking the time to complete this review.

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Review from Barbara P (Client) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You looked after my husband until he went into care with dementia. You did this with great kindness and never made him feel embarrassed. You then took over with me three years ago, making sure I showered safely, my careline was on and medication was taken.
You gave me a welcomed cup of tea in bed
and any problem, you let my son know I was safe. I don't know what I would do without your care. Thank you.

Reply from Yoli Tanner at St George's Home Care

Thank you for your review, we are so pleased that you are happy with the care and support that we have provided over the years, firstly to your husband and then yourself, it has been a pleasure.

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Review from D C (Client) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I only use St George's for house cleaning, not care. However, the cleaner usually shows an interest in my well-being and I know makes a note on the record each week. Cleaning is done adequately but not with great thoroughness. The staff are polite and accommodating.

Reply from Yoli Tanner at St George's Home Care

Thank you for taking the time to complete the review, I am pleased to hear that you find our staff polite and accommodating and that you feel they take an interest in your well-being, we will look into the efforts made with regards to the cleaning and hopefully try to improve on that aspect.

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Review from Bernard T (Client) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My two main carers are excellent. Others who come occasionally may not always reach the above standard.

Reply from Yoli Tanner at St George's Home Care

Thank you for your review, We are pleased that you find your main carers excellent however I am sorry to hear that you feel that others do not always reach the above standard and we hope to work towards improving that.

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Review from Gill T (Daughter of Client) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St George's Home Care has consistently provided high quality and reliable 'support visits' to my mother for over four years now. All the carers who have visited have been professional and kind. St George's have also shown themselves able to respond well to changes in need, such as following hospital
admission. Their communication with both myself and my mother has been consistently excellent.

Reply from Yoli Tanner at St George's Home Care

Thank you for taking the time to complete the review, we are so pleased to hear that you and your mother are happy with our carers and the service we provide.

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Review from Ann J (Daughter-in-law of Client) published on 19 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff extremely helpful in caring for my Mother-in-law. She can be challenging at times and the staff have dealt with difficult situations very well.

Reply from Yoli Tanner at St George's Home Care

We appreciate you taking the time to complete the review. It's lovely to hear that you are happy with the care that our staff provide to your Mother-in-law.

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Review from Catherine (Daughter of Client) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and carers at St George's are very professional and provide an excellent service. Good time keeping by the carers is very important to us, due to medication times, and this has been maintained in line with the weekly rota, which indicates a good level of planning by the staff.

Reply from Yoli Tanner at St George's Home Care

Thank you for taking the time to review us. It's lovely to hear that you are happy with our service.

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Review from Julia P (Daughter of Client) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St George's staff are reliable and helpful; they provide a friendly, caring and supportive service to mum, which is very reassuring. Mum couldn't manage at home without them.

Reply from Yoli Tanner at St George's Home Care

Thank you for completing the review. It's lovely to know that you and your mother are happy with the service that we provide.

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Review from Clare B (Daughter of Client) published on 13 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing with my mum, always very helpful with any requests.

Reply from Yoli Tanner at St George's Home Care

Thank you for completing the review, we are pleased to hear that you are happy with our care staff.

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Review from J M (Son of Client) published on 12 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of the service, thank you.

Reply from Yoli Tanner at St George's Home Care

Thank you for taking the time to complete the review, we are so pleased to hear that you are happy with the service.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for St George's Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for St George's Home Care is calculated as follows: ( (45 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for St George's Home Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact St George's Home Care to verify any information. View our terms and conditions. St George's Home Care has an Enhanced Service - more info.