St George's Home Care

De La Warr Road, Milford-on-Sea, Lymington SO41 0PS
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9.7 60 Reviews
  • St George's Home Care, Lymington
St. George’s Home Care is a private homecare company that was set up over 20 years ago and cares for people in their own homes throughout the New Forest.

The team of trained and experienced staff care for older people as well as those who are physically disabled.

They ensure that the people they care for live in a clean, comfortable and safe environment and dignity, respect and sensitivity are at the heart of care.

St George's Home Care offers personal care such as bathing, showering, toileting and dressing as well as meal preparation, cleaning and laundry, shopping, administering medicine, night care, companionship, respite and live-in.

Everyone has a care package that is tailored to their individual needs and these care plans are reviewed regularly. They are also offered priority admission at their nursing home should they require residential care or respite accommodation.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

Available on request

Good to Know

Owner

  • St George's Hospital Ltd

Person in charge

  • Yoli Tanner (Registered Manager)

St George's Home Care Reviews (60)

Total of 60, showing 21-40
9.7

St George's Home Care has a Review Score of 9.7 (9.667) out of 10, based on 11 reviews in the last 2 years. Over all time St George's Home Care has 60 reviews.

Overall Experience

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Date Published

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Review from Vanessa D (Daughter of Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

St George's Home Care has been very diligent and caring when dealing with my mother. If needs be, they call me whilst visiting to inform me of things which need action - low medicines or power cuts. During the recent storms, one even nipped back home to fill flasks with hot water so that Mum could have
a hot drink. The staff visit regularly, but also different ones have a day so that chat and faces vary. The regular ones are used to the client's ways and manage to sneak in all she needs when all she wants to do is chat. I'm too far away to be able to just pop round and sort things, but I have peace of mind knowing that St George's are going in daily.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you so much for taking the time to review us. I'm pleased that you have peace of mind with the service that we provide your mother.

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Review from Margaret H (Client) assisted by family/friend published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The helpers are cheerful when doing their work. They are amiable and friendly. They are very helpful when they take me out and show a great deal of care and consideration. Where possible, it would be appreciated if items moved when cleaning was put back in their original position as my failing eyesight
makes it difficult to find things if they are not in their usual place.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you for your review. We are so pleased to hear that you are happy with all the staff that visit you, and I will be sure to pass all your comments on to them.

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Review from Lisa H (Daughter of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

St George's have been supplying care for my mum for around a year... three times a week. The care/support my mum receives has always been excellent. Recently, I had an emergency, which meant I needed immediate daily care/support for my mum. Within one or two emails, it was sorted and in place. I can't
fault St George's for the speed they responded to make sure Mum had the support she needed.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you, Lisa, for taking the time to review us. We are so pleased to hear that you are happy with the care and support your mum receives and our responsiveness to your recent emergency. I will be sure to share your feedback with the team.

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Review from Martyn D (Client) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St George's have been looking after my step-mum for 6 years. Originally carer's popped in once a day, then when the need arose, that was increased to 2, then 3, then 4. Finally, she needed full time care, which meant going into a Care Home or having a full time carer move in with her. The latter was
chosen as the way forward. In the 6 years that St George's have helped look after my step mum, nothing was too much trouble and I would thoroughly recommend them to anyone looking for Care and Assistance with a loved one. The staff are very kind, warm and friendly and the service they gave us was superb. Very happy client.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you so much for taking the time to review us, it had been an absolute pleasure to care for your step mother over the last 6 years, I will be sure to pass your lovely comments on to our staff.

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Review from A B (Wife of Client) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are friendly and good companions. I feel safe leaving my husband with his carer.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you for taking the time to review us; we are so pleased to hear that you are able to take time out knowing that your husband is in safe hands.

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Review from V S (Client) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All-round excellent!

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you for taking the time to review us. We are so pleased that you are happy with our service and will be sure to pass your lovely feedback on to the staff.

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Review from Neil S (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St George's are reliable with good care and excellent carers.
Carers treat you with dignity and professionalism.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you for taking the time to review us; we will be sure to pass on your kind words to the carers.

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Review from Peter M (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything necessary to keep the house clean and tidy.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you for taking the time to review us. We are pleased to hear that you are happy with the tasks that the carers carry out for you.

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Review from Margaret G (Relative of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known this provider for a while as they also provided care for my late mother. They always treat the client very kindly, with respect and take time to converse with them and never hurry them. They are punctual and do their best to give a good level of care.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you for taking the time to review us, I will pass your kind comments on to the staff.

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Review from R C (Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care every week!
Nothing too much trouble for the carers.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you for taking the time to review us. I'm so pleased to hear that the care is excellent every week! It's our pleasure to be able to help support you.

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Review from Carol M (Daughter of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St George's Home Care is a truly wonderful organisation. Every carer is totally professional and truly care for their clients. My mother was so lucky to have St George's Home Care to look after her and enjoyed their visits, so did I! I shall miss them! My mother, sadly, has moved into residential care.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you for your lovely review; we are so pleased to hear that you were happy with the care and support your mother received, and I know how much the carers enjoyed visiting her. I will be sure to pass on your kind comments to them, and we hope that your mother is settling into her new home.

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Review from T H (Daughter of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St George's provide a great service. They are very flexible and are always able to send someone for care visits if the scheduled person is not available for any reason. I would recommend them to others needing home care visits.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you for taking the time to review us; we are pleased to hear that you are happy with the care and support that we provide to your mother.

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Review from Wendy T (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St George's Home Care team has been very helpful in modifying and altering their support sessions as needed. Staff are always chatty, polite and make Mum feel at ease. It is easy to reach the manager by phone or email, and any concerns regarding Mum are always fed back to me. This support is invaluable,
particularly as I do not live locally. I would not hesitate in recommending their service to others.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you for your review. It's so lovely to hear that you are happy with the care and support that your mum receives.

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Review from S N (Wife of Client) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers friendly, helpful and very reliable and caring.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you for taking the time to leave us a review, we are so pleased to hear that you are happy with the care that our staff provide to your husband.

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Review from S P (Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff member has always arrived on time, always very polite and helpful. An efficient, friendly member of the St George's Home Care team.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you very much for taking the time to leave us a review, we appreciate it.

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Review from K M (Son of Client) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really impressed by St George's. From the very beginning, we were treated with compassion and professionalism. At a time when our family was very anxious about Mum, St George's stepped in and were amazing, providing us with carers who really seemed to care. In a world where profit often
seems to be the driving force in any situation, St George's have been a breath of fresh air.
I'm also impressed with how easy it is to communicate with St George's. I can call or email the office with instructions, and they seem to appear on the carer's phone almost immediately. Our primary carer has been a total star. Mum and her giggle like two little school girls and she seems to have the magic touch and can get Mum to eat her food, do her exercises and behave! She's got the hang of the house and my mum's preferences quickly and now just gets on with supporting our mum. My mum says she has been a lifesaver. Overall, the carers we've had have been fantastic, and my mum continues to recover well thanks to the care she's received.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you so much for taking the time to leave us a review, we are so pleased that mum has settled so well with our service and it is a pleasure to be able to continue to help support her alongside yourself.

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Review from Andrew P (Son of Client) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, good feedback from the team, great ideas for care both physical and mental well being.
St George's have eased my parents into a new phase of life - these guys are amazing.
I would not hesitate to recommend them to anyone.

Reply from Yoli Tanner, Home Care Manager at St George's Home Care

Thank you very much for taking the time to leave a review. We are so pleased to hear that you are happy with our service.

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Review from Charles D (Brother of Client) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I often meet St Georges carers when visiting my brother and have always found them generally friendly, helpful and caring despite the difficulties that are sometimes presented. My brother looks forward to their visits. On many occasions, staff have reported health problems (mainly to do with catheter
problems), as a result of which Community nurses or a local doctor have been called and managed the condition. As next of kin it is easy to communicate with the managers, who have kept me informed of developments.

Reply from Yoli Tanner at St George's Home Care

Thank you for taking the time to leave us a review, its lovely to hear that you are happy with the carers that visit your brother and that you find the communication easy.

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Review from N T (Sister of Client) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been with St George’s Home Care Agency, Milford On Sea for some years now.
The service provided is excellent, nothing too much trouble of my family requests. Home care staff go above and beyond their normal hours, set hours, ie. after a few falls and attending hospitals, a carer will
be at her home to settle her in with a welcoming cup of tea.
They make sure she is eating and drinking water and care is taken to ensure her early morning washing and dressing is up to scratch. Above all my sister is happy to have them in her home.

Reply from Yoli Tanner at St George's Home Care

Thank you for taking the time to leave a review and for your kind words, we are delighted that you are happy with the care and support your sister receives.

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Review from W F (Husband of Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good care given. Cheerful and efficient. All the carers do care and work while here. Beds made, washing hung out and put away. One of the ladies gave assistance when I cooked mousaka.

Reply from Yoli Tanner at St George's Home Care

Thank you for your review we are happy to hear that you are pleased with the care and support that our carers provide and we will be sure to pass on your lovely comments to them.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for St George's Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for St George's Home Care is calculated as follows: ( (45 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for St George's Home Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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