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Crossroads Care Surrey

121 Kingston Road, Leatherhead, Surrey KT22 7SU
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Crossroads Care Surrey, Leatherhead
Crossroads Care Surrey, Leatherhead
Crossroads Care Surrey, Leatherhead

Serving the local community for over 40 years, Crossroads Care Surrey is a leading charity specialising in delivering care support services to unpaid carers across Surrey.

Crossroads Care Surrey works with you to understand the care and support you need. The professional Carer Support Workers are friendly and compassionate, offering safe and caring support with all medical, behavioural and personal support needs, so you get the break you need. They are...  

Care Provided by Crossroads Care Surrey

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 90 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£26.50 - £39.60
Weekly Live-in Care£1,150 - £1,500
Free, funded Emergency Care Planning and End of Life Care. Please enquire for self-funded care fees which are tailored to your needs.

The team provide home care services including respite breaks and home help, as well as emergency care plans and end-of-life care for children, young people and adults.

Contact Crossroads Care Surrey to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Surrey Crossroads
  • Voluntary / Not for Profit Owned

Person in charge

  • Terry Hawkins (Chief Executive Officer)

Crossroads Care Surrey Reviews (53)

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9.7

Crossroads Care Surrey has a Review Score of 9.7 (9.687) out of 10, based on 16 reviews in the last 2 years. Over all time Crossroads Care Surrey has 53 reviews.

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Showing 53 reviews matching selected criteria
Review from Pamela O (Client / Service User) published on 1 July 2021 Submitted via Postal Card
Overall Experience

Amazing help to destress, break from caring with professional care and friendship which was truly supporting out young adult with disabilities. We could not have coped in lockdown without Crossroads Care Surrey giving care as soon as was possible last year and since.

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Review from Alison C (Daughter of Client) published on 16 June 2021 Submitted via Postal Card
Overall Experience

Absolutely fabulous support from Crossroads Care. Very kind, listening and offering all-round service to help with care for my frail mother. As soon as I got in touch, I felt there was somebody looking after me. Never experienced such professional, organised and caring support in my eight years of caring.

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Review from Susan P (Client / Service User) published on 16 June 2021 Submitted via Postal Card
Overall Experience

This service is an absolute lifeline, gives you a few hours of relaxation.

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Review from John B (Husband of Client) published on 10 June 2021 Submitted via Website
Overall Experience

The care provided by Crossroads Care is excellent. The sensitivity, kindness, understanding and professionalism displayed by the staff is exceptional. Their close attention to my wife’s gradual decline has resulted in me being made aware of new symptoms and advice on following these up with the doctor, this recently included an urgent visit to A&E. I get outstanding service from Crossroads. Thank you Crossroads for providing marvellous support over the years.

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Review from J C (Wife of Client) published on 19 January 2021 Submitted via Postal Card
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Extremely helpful. All carers have been friendly and patient.

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Review from Vivienne R (Wife of Client) published on 31 December 2020 Submitted via Postal Card
Overall Experience

My husband and I have found our home carer from Crossroads invaluable. She is always extremely helpful and friendly and cheerfully undertakes whatever I ask her. She gets on well with my husband who is suffering from Alzheimer's and Dementia, her k knowledge of the disease and of the course it takes with other sufferers is very helpful for me. I would hate to be without her.

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Review from Tony M (Husband of Client) published on 31 December 2020 Submitted via Postal Card
Overall Experience

The service provided is a weekly 3 hour period of respite for me as the carer of my wife. The person has always been timely, is very helpful and has developed a good relationship with my wife who suffers from dementia and has limited mobility. I am fully confident in leaving my wife in her care for that period. I have had only positive experiences with office management.

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Review from Eileen B (Client / Service User) published on 30 December 2020 Submitted via Postal Card
Overall Experience

My Crossroads lady is kind, helpful and friendly. I no longer have use of my hands so she does all my writing out of cards, letters to my friends/family. I write poetry and she types all my poetry into a book for me. If there's a problem she is there to support me. We're truly blessed.

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Review from William L (Husband of Client) published on 30 December 2020 Submitted via Postal Card
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We find that Crossroads Care Surrey's service is very good and much needed as it gives me time away. Thanks.

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Review from J C (Client / Service User) published on 2 December 2020 Submitted via Postal Card
Overall Experience

Having aphasia it is good to have conversation and to have the opportunity of meeting others I know when taken out in my wheelchair around the village and chatting to the carer over coffee. At home, she does some of the 'talk' activities (sent during the pandemic) with me and plays music which I also enjoy as I used to sing. The shopping service during lockdown - so helpful. This service is so appreciated, giving wife respite, time out.

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Review from E P (Mother of Client) published on 30 November 2020 Submitted via Postal Card
Overall Experience

My carer really understands my son and my family's needs. It means I can leave my son in her care with confidence he will be well looked after whilst I can spend time with my other son or take time out for myself.

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Review from F G (Wife of Client) published on 10 November 2020 Submitted via Postal Card
Overall Experience

Crossroads carers are well trained and do follow the government guidelines to coronavirus. I find them very empathetic, caring and empowering to the client. Good communication skills and leave the place tidy. They go that extra mile. The client is at the centre of all care Crossroads provides. Brilliant, wonderful carers.

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Review from Mary A (Wife of Client) published on 14 January 2020 Submitted via Website
Overall Experience
What a big difference the dedicated team of Crossroads carers made to both my husband's and my life for the past year.
Our main carer had such a great rapport with my husband who is living with severe Alzheimer's disease and she gave me added support and input when dealing with challenging issues as well as the helpful suggestions for choosing puzzles and games, eg. use of block colours for jigsaws which really helped my husband continue enjoying this pastime.
She did this with such patience, good humour and importantly excellent training and experience to support her knowledge of this disease.
The coordinator did her best to provide care as requested.
My husband is now in a care home. It was an honour to care for him at home. Sadly his needs became more complex but I am grateful he is being well cared for.

Many thanks for the help Crossroads gave us and they deserve so much praise.

Reply from Tina Smith, at Crossroads Care Surrey

It was our pleasure to have been able to support you and your husband over the past year. Thank you for taking the time to review our service. Your comments mean a great deal and will be shared with our Carer Support Workers.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 October 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

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Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Crossroads Care Surrey.

Meet the Team (1)

Magdalena Lopez
Magdalena LopezJob Title:Registered ManagerJoined: 2026

Magdalena Lopez is an experienced Registered Care Manager with over 20 years of leadership in health and social care. She is passionate about delivering high-quality, person-centred care that enables people to live independently while maintaining their dignity, choice, and wellbeing.

Throughout her career, Magdalena has successfully led domiciliary care, supported living, residential, and retirement living services, achieving strong CQC outcomes and driving continuous service improvement. She has expertise in dementia care, end-of-life care, safeguarding, and developing high-performing teams.

Magdalena believes that outstanding care starts with compassionate, skilled staff and strong partnerships with the people we support, their families, healthcare professionals, and the wider community. Her commitment is to ensure every individual receives personalised support that reflects their unique needs, preferences, and goals.

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