Tendacare

41 The Street, Ashtead KT21 1AA
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9.8 78 Reviews
  • Tendacare, Ashtead
Tendacare is an established local homecare organisation of over 30 years that provides homecare visits to adults who are generally older and/or disabled living in the neighbouring areas of Great Bookham, Fetcham, Leatherhead, Ashtead and Epsom. Many of the staff work proudly for Tendacare and have done for many years because they really understand person-centred care, independence and dignity.

Following discussion and a non-obligatory assessment by an experienced assessor, visits can be arranged from half an hour and increased in quarter of an hour time blocks as required.
(Recently commenced are 1/4hr visits to clients who need just medication administration). Clients can receive as much or as little care as they wish, from once a fortnight to five times a day with two care staff if needed. Tendacare staff are flexible and responsive to clients’ needs and use careful planning to provide a tailored service that considers clients’ commitments and appointments.
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34.65 – £38.50

We also off 1/4hr medication visits, 1/2hr and 3/4hr visits, please enquire for these rates
Weekend and unsocial hours attract an uplift to these rates
There are no charges for assessment or obligation to commence a care package
We have a discount payment system in place for larger packages of care

These prices are only a guideline, please contact Tendacare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Susan Smith

Person in charge

  • Susan Smith (Manager)

Admission Criteria

  • All care services are subject to assessment and consent being given

Tendacare Reviews (78)

9.8

Tendacare has a Review Score of 9.8 (9.848) out of 10, based on 21 reviews in the last 2 years.
Over all time Tendacare has 78 reviews.

Overall Experience
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Date Published
  • 78
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Reviewer Connection to Tendacare
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Total of 78, showing 1-20
Review from J L (Niece of Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The wonderful Tendacare team have made it possible for my aunt to continue to live at home despite her increasing frailty and requirement for personal care. This independence is extremely important to her and so we are both grateful for all that Tendacare does. ALL of the staff are knowledgeable, patient,
caring and friendly.
The carers never know what to expect when they walk in the door. Unfailingly they adapt and deal professionally with situations ranging from the mundane to emergency, from a general tidy-up to serious scrubbing, from humorous to downright confusing.
Whatever they are faced with the carers are always respectful. My aunt enjoys each visit and looks forward to the cheerful chats.
Reply from sophie stevenson, Manager at Tendacare

Thank you for your very kind words. We are very fortunate to have a wonderful team of staff, who can rise to any occasion. Being able to adapt and support in any given situation is such an important part of our role as a care provider. I am so pleased that we have been able to visit your Aunt and maintain her independence.

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Review from Philip D (Son of Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother had been using Tendacare to enable her to stay independent at home. Initially, this consisted of a twice weekly personal hygiene visit.
Early this year my mother spent a spell in hospital and required constant home support upon discharge. Tendacare attended to her needs by visiting
4 times a day for about 6 weeks. Throughout, the friendly and professional approach by each of the Tendacare staff was remarkable and engendered strong confidence in their ability. Staff always explained any issues to family members.
Unfortunately, my mother was terminally ill but Tendacare were very compassionate and certainly made my mother's last weeks as comfortable and dignified as possible.
I can not praise Tendacare enough and anyone using their services are certainly getting very professional carers.
The App was very helpful to track visits and get feedback. Lastly, I cannot say how much it meant to our family to have three members of staff attend my mother's funeral.
Reply from sophie stevenson, Manager at Tendacare

Thank you for this lovely review, I will pass on all of your comments to the care staff that visited your Mother, I know that they will be really pleased to know that their support was so appreciated. Your Mother was a wonderful lady and we were honoured to have been able to care for her during her final weeks. Best wishes

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Review from Elaine B (Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tendacare helped me shower and wash my hair. I was diagnosed with cancer, so I felt very weak. Tendacare staff were there for me to help do things that I found difficult. They were always kind and thoughtful and helped me through this tough time.
Reply from sophie stevenson, Manager at Tendacare

Thank you for taking the time to write this review, we are very pleased that you are feeling stronger now. Best wishes

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Review from Gillian A (Wife of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband needed help in the mornings to shower and dress. As Tendacare had helped both my mother and then my father with great care and respect in previous years, I had no hesitation in contacting them again.
The App they now use was very helpful so we always knew in advance the time, and who, was
coming. The carers were lovely, extremely helpful and kind, and very good at chatting to and boosting the confidence of my husband. Sadly my husband ended up in hospital and passed away in May but he was always very grateful for the support given by the carers. I was able to go out on occasion in the mornings and leave him, knowing that when I came back he would be showered, dressed and have been given his breakfast. I would recommend Tendacare to anyone needing help with care.
Reply from sophie stevenson, Manager at Tendacare

Thank you for your review. I am so pleased that we have been able to provide care to two generations of your family. It is great to hear that you and your husband felt so confident with our carers supporting you. Best wishes

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Review from Andy H (Son of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When mum needed help to stay at home I was recommended to Tendacare. For almost 3 years they have been looking after mum, initially once, then twice and latterly 3 times daily. I have met about 6 of their carers personally and have regular reviews with the Manager. Their service has been nothing short
of excellent, reliable and genuinely caring. They also use this great App that allows me to see how mum is doing and when her next visit is, which is fabulous.
I wouldn't hesitate to recommend them wholeheartedly.
Reply from Sophie Stevenson, Manager at Tendacare

Thank you very much for your review. It is good to know that our team worked so well together to support your Mum. We hope that she is settled in her new enviroinment now.

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Review from Karen F (Daughter of Client) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother needed daily care visits to support her to continue living in her own home, I was recommended to try Tendacare. My mother has now passed away after a short illness, but in turn, I would completely recommend this company to anyone else looking for private carer visits in the area. I met
several of the carers when I was visiting my mother, all were kind, patient and friendly, and willing to carry out any requirements - giving medication, personal care, preparing meals, keeping the house tidy and clean - but most importantly, having the time for a friendly chat. The office staff were also friendly, helpful and efficient. I was so impressed and very grateful.
Reply from Sophie Stevenson, Manager at Tendacare

Thank you for your kind feedback. Your Mother was such a great character, and our staff enjoyed supporting her. I know she raised a wry smile many a time. We were very sorry when she passed away, and we send our very best to you and your family.

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Review from John W (Son of Client) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have had experience of several agencies both through caring for three elderly relationships over time, latest being Mum. Tendacare looked after Mum brilliantly until care stopped when she went into hospital after a fall early December. It's a great regret to us that Mum's financial position and need
to double care following hospitalisation, means that we have had to look for cheaper domiciliary service. We will miss the heart, care and expertise from the Tendacare team from admin through to front-end. No hesitation in saying to potential new users: 'start with Tendacare!'.
Reply from Susan Smith, Manager at Tendacare

Thank you so much for writing this review. We really appreciate the time and thought that you have put in to providing this information, how we were viewed by you and your family. We hope all goes well now Mum is back home.

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Review from J L (Grandson of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tendacare looked after my Grandmother for a number of years, initially they provided assistance with bathing and, as she grew older and frailer, their visits gradually increased to twice a day helping with food, drinks, medication and some company. All of the staff were very well-trained, friendly and
caring, my Grandmother appreciated their visits and it gave us peace of mind. Tendacare's communication was excellent from both staff and management, especially since the introduction of their app which provides details of their visits straight away. They clearly did a good job as they enabled my Grandmother to live on her own past the age of 100, we couldn't be more grateful for all their help and advice and would happily recommend them to friends.
Reply from Susan Smith, Manager at Tendacare

Thank you so much for this review, we really appreciate your feedback and are pleased that we have been able to support your grandmother as her needs increased for a number of years enabling her to stay in her own home reaching such a great age. We hope she has settled in well.

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Review from Lorraine C (Daughter of Client) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were recommended Tendacare and we are so happy we used them. Mum has only had good words to say about you. The carers coming out were always kind, courteous, and respectful and couldn't do enough to help. The staff in the office were always helpful changing days and times. Always letting Mum know
if carers were unable to get to her on time.
Would definitely recommend it to anyone and use it again if needed. Thank you to all the staff!
Reply from Sophie Stevenson, Manager at Tendacare

Thank you for your kind review. We are very pleased to hear that your mum enjoyed the support from our care staff, and that you found us to be responsive to her needs.

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Review from Brigitte H (Daughter of Client) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of Tendacare were all lovely with my mum. They made her feel very comfortable in the situation she found herself in. The carers made the family happy to know that Mum was being looked after, so she could stay in her own home. We were kept informed if there were any problems with Mum's health
and always helped if we had any worries. As a family we were really happy that we chose Tendacare. Thank you.
Reply from Sophie Stevenson, Manager at Tendacare

Thank you for your review. It was an honour to care for your mum. Best wishes to you and your family.

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Review from R C (Client) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a carer for my husband. I was going into hospital for surgery. Tendacare were extremely adaptable to our changing needs. They were able to help us on each step of this journey. We really appreciated their respect and great attention to detail. They were willing to help with all we asked.
It was
our first contact with care in our home. Tendacare was recommended to us and they exceeded our expectations. Thank you.
Reply from Sophie Stevenson, Manager at Tendacare

Thank you for your kind review. It is nice to hear that the flexibility our service provided enabled us to deliver the service that was needed. I hope that your recovery is continuing well. It was a pleasure to support your husband while you were incapacitated.

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Review from S P (Daughter of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional, staff friendly and my father got great care from every member of staff. He enjoyed chatting to the staff and they always put him at ease.
They visited 3x daily all were well trained and nothing was too much trouble, I would recommend Tendacare to family and friends.
Reply from sophie stevenson, Manager at Tendacare

Thank you for taking the time to submit this review. We hope you and your family are keeping well.

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Review from Jill M (Daughter of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers came at the agreed time. Mum was happy with the care she received – she is very independent and just asked for small tasks to be done and then just had a chat. Very grateful to Tendacare as for her to come home from the hospital it was a stipulation that she had carers. Would happily use again.
Thank
you.
Reply from Susan Smith, Manager at Tendacare

Thank you Jill for taking the time to send in a review, we much appreciate it. Hope everything continues to go well for Mum.

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Review from Barbara S (Daughter of Client) published on 15 February 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum has mixed dementia, we had a carer every morning and evening from Tendacare. All staff were really good with mum, kind and patient. However, the lady that came every morning didn't seem to understand that because mum has dementia she would often take off her pads at night. Instead, she made accusations
to my siblings claiming I left my mum in wet soiled clothes when I did not. Despite me asking Tendacare not to have contact with my siblings the accusations continued causing a rift between me and my siblings. Mum is now in a care home leaving my 83-year-old dad heartbroken. Tendacare does an excellent job of care but management needs to be mindful of the communications their staff have with family members. While I accept they have a duty of care serious consideration needs to be made before making accusations. I am disappointed that the carer didn't feel able to speak to me instead of assuming things.
Reply from Sophie Stevenson, Manager at Tendacare

Thank you for taking the time to share your feedback. We are very sorry that you found elements of our service did not meet your expectations and have taken on board your comments. We take the best interest and health and welfare of our clients very seriously, and for those who do not have capacity, the involvement of their nominated Power of Attorney is critical. Once again we are sorry that your experience of our support was not a positive one. We hope your mum has settled into her new environment and extend our very best wishes to you, your father and your siblings. Best wishes.

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Review from Nigel W (Son of Client) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to recommend Tendacare, the carers who visited to help my parents were friendly, helpful and yes, caring! The company is local to me and was easy to contact and visits were on time and exactly as requested. Excellent service, thank you!
Reply from sophie stevenson, Manager at Tendacare

Thank you for your review. I am pleased that we were able to provide support to your parents when it was needed.

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Review from Diana M (Mother of Client) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Polite, friendly, chatty, very efficient and helpful. It is good to witness how carers interact with my daughter! Great care, not pushing, giving good support.
Reply from Sophie Stevenson, Manager at Tendacare

Thank you for your kind review. Happy New Year to you all.

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Review from A A (Daughter of Client) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used Tendacare for the first time after my mum died as we needed a couple of hours care a day for my dad and the agency that looked after my mum had no availability so I looked locally at alternative providers. Now I really wish we'd used Tendacare for Mum's care as well.
The team were amazing,
they conducted the initial house visit assessment, they listened carefully to my dad, spoke to him rather than me and ensured he was comfortable with the support. He had a core team of 3 carers and got to know them all well, they accepted his quirky-ness and the rigidity of his daily routine without batting an eyelid. Towards the end of his life when we required additional support this was provided at short notice. We had access to an app which was updated promptly after each visit so we could see what had been needed. The team were truly outstanding and I cannot recommend them highly enough.
Reply from sophie stevenson, Manager at Tendacare

It was an honour to be able to support your dad is his final weeks. It was very sad that he passed so soon.
Thank you for your lovely comments which I will pass on to everyone.

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Review from S R (Client) assisted by family/friend published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer's timekeeping is very good. They are always pleasant, friendly and good at listening. They ask if I want any extra help. I feel clean, refreshed and tidy after their visits. I am satisfied with the office contact if anything changes.
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Review from D H (Client) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I turned to Tendacare when my wife became chronically ill because they had attended to my neighbour for many years and she spoke highly of their care reliability and professionalism. I did not regret my decision. The staff were always friendly, cheerful, caring and knew their job. They always told my
wife what they were going to do and also kept me in the loop. They never seemed to be rushed. They had time for us both. Communication was also good with the office. I have nothing but praise for Tendacare and wish them well. A carer and staff member both came to her funeral. So kind and so thoughtful.
Reply from Susan Smith, Manager at Tendacare

Thank you so much for taking the time to write this, we really appreciate your feedback as it will help others to make choices too. Kind regards

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Review from J P (Daughter of Client) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many thanks to Tendacare. Outstanding on every level. Each and every carer brings their love and devotion to the client (my mum) and brings their character too. Offering a warm and friendly atmosphere. Each one is unique and special. We are so lucky that our mother was so very well cared for and happy,
especially in her last days. She loved all the carers that came. They were very professional and skilled. They always went to extra mile.
Reply from Sophie Stevenson, Manager at Tendacare

Thank you for your lovely comments. Your mother was such a great character and we were honoured to be able to care for her in her final hours.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Tendacare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Tendacare is calculated as follows: ( (113 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 125 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tendacare is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Susan

Susan Smith

Job Title: Registered Manager Joined: 1991

My name is Sue Smith and I am the owner and registered manager of Tendacare.
It is over 30 years since I had the 'dream' of having my own business. When leaving school I trained as a nurse and after a few years of working in various staff nursing posts, I became a district nurse and worked in the community.
During this time I could see there was a need arising for people to be able to organise and be in control of the support they needed at home with personal care needs and gradually Tendacare was born and the business grew.
Now I continue to be responsible for leading and directing the homecare service that we provide employing 50 staff who share the same commitment and values as I had when it first began. With pride, I can say that Tendacare has a really good team of staff who know and understand how to set up and follow through packages of care that will give the outcomes our clients desire.

Frequently Asked Questions about Tendacare

What Type of Services does Tendacare offer?

Tendacare offers Home Care.

How many Carers does Tendacare employ?

Tendacare employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tendacare to verify any information. View our terms and conditions. Tendacare has an Enhanced Service - more info.