Tendacare
Tendacare
Tendacare

When a person wishes to begin receiving home care, one of Tendacare's experienced assessors will make an appointment to carry out a non-obligatory visit in their own home. This is designed to discuss and assess exactly what and how potential clients would like their care support to be carried out. A support plan is then created by the client and the assessor to ensure all needs are met.

Visits tend to last half an hour but can be increased in quarter of an hour time blocks if required. Clients can receive as much or as little care as they wish, from once a fortnight to five times a day with two care staff if needed. Tendacare staff are flexible and responsive to clients’ needs and use careful planning to provide a tailored service that considers clients’ commitments and appointments.

Owner: Susan Smith

Person in charge: Susan Smith (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Tendacare: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Tendacare has a Review Score of 9.8 (9.833)

The Review Score of 9.8 (maximum of 10) for Tendacare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Tendacare in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Tendacare is calculated as follows: ( (80 Excellents x 5) + (16 Goods x 4) ) ÷ 96 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Tendacare is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tendacare?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tendacare

  • Client / Service User
    7
  • Daughter of Client/Service User
    3
  • Son of Client/Service User
    2
  • Wife of Client/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Tendacare have looked after me very well for many years. They are kind and courteous and very caring.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

In the autumn of last year, I developed Polymyalgia and with it, increasing stiffness of my arms, neck and shoulders, making washing and dressing extremely difficult. I was very grateful for some kindly help from the lovely ladies of Tendacare, for a few weeks until I was well enough to look after myself again.

When I moved to a flat with a walk in shower with no support rails, which I was too nervous to use while in the house alone, I called on Tendacare again, who not only helped me to shower safely, but also showed me where I needed rails, so that I quickly regained my confidence and independence.

Everyone who visited me treated me with kindness and respect and I was very happy in their care. I only wish I had called for help sooner.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been using Tendacare for about 4 years. They have supplied kind and helpful carers who look after me well. Without their support, I could not maintain my independence and ability to live in my own home.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

We are extremely happy with Tendacare's service. They are very reliable and on time with each visit.
The same staff visit each week, which is great for continuity.
They are kind, tidy and are each a pleasure.
We could not recommend them highly enough.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We have been using Tendacare for quite a few years now to provide ad hoc care for my husband when I am out. The office staff are always extremely friendly and helpful and have always managed to fit us in when requested. The carers who visit are friendly and reliable. They carry out their duties with complete efficiency but also maintain a happy friendly atmosphere. I am so grateful to them as I am able to spend a few hours away from home with complete confidence that he will be looked after properly and should there be a problem, the carers know exactly what to do and who to contact. I can't recommend them highly enough.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From first calling the agency, having my assessment, everything put in place very efficiently and helpful at all times. The care I received from all carers was excellent. Everybody kind and helpful. I would recommend this agency. Thank you.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have always been more than satisfied with the care I receive from Tendacare. The carers that attend to me are very kind and helpful. I could not ask for better care than I get.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A totally professional service.
Very caring and without their help I would not have been able to keep Dad at home as he dearly wanted.
Thanks to them all.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have had carers from Tendacare for over a year now. I have 3 visits a week. I have both physical and mental disorders and my carer is always very kind and caring. I have help showering, getting dressed and drying my hair. Also changing my bed and taking the rubbish away. All this is done in such a way that I never feel embarrassed. I have a main carer who comes but if for any reason she can't come, then I am phoned and told who is coming. I have had 5 of them and each one gives the same high standard.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We (my brother and I) used Tendacare to assist our 24/7 carers with personal care for our elderly bed-bound mother, both in the morning and evening during her end of life care.
Using their experience, they helped the 24/7 carers with washing and changing our mother during these difficult weeks. They were kind and efficient, but occasionally slightly late, due to difficulties encountered with earlier visits to others.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Throughout the process of dealing with Tendacare they have always shown compassion, been helpful and flexible. All the staff have been polite, respectful and caring. As well as the support for my mother, they have always supported me both in a practical and emotional sense.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The Tendacare team looked after both my parents, most recently my father over a two year period. They always acted with the utmost care, compassion, dignity, professionalism and friendly manner.
They made a huge positive difference to my parents and enabled them to continue to live in their own home, which was their wish. The family also greatly appreciated the support of the Tendacare team and the knowledge our parents were in such good hands.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband has a brain tumour, which is inoperable. We were recommended to us Tendacare by the district nurse team. We are very happy to have them come into our home. They provide a great support in helping with my husband's personal hygiene in a friendly, efficient way. Nearly always arriving promptly, and if required would provide a light breakfast.
I trust them completely and would not hesitate to pass their company name onto others . Having a regular staff member is important to us too.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Fantastic support form all the team. Excellent response to changing care needs. Always available for advice and support.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have my daughter home for different weeks during the year. Tendacare have always fitted us in, my daughter is wheelchair bound has CP. They are efficient; the ladies who visit us are all friendly, they make her laugh, she loves having them in to help her shower and dress and cannot manage without them.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Tendacare came highly recommended to us for my mother-in-law several years ago and have fully justified their reputation; we had no hesitation in approaching them for our neighbour. Their staff have been unfailingly professional, caring and reliable. Timing of visits was generally good; and understandably, given that there are inevitable emergencies on occasion, they were sometimes delayed. Staff let us know if they had any concerns about our neighbour.

How likely would you be to recommend Tendacare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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