Weekend and unsocial hours attract an uplift to these rates
There are no charges for assessment or obligation to commence a care package
We have a discount payment system in place for larger packages of care
These prices are only a guideline, please contact Tendacare to find out the exact price for your requirements.
Tendacare has a Review Score of 9.8 (9.848) out of 10, based on 21 reviews in the last 2 years. Over all time Tendacare has 78 reviews.
Review from J L (Niece of Client) published on 21 July 2025
Submitted via Website •
Report
Reply from sophie stevenson, Manager at Tendacare
Thank you for your very kind words. We are very fortunate to have a wonderful team of staff, who can rise to any occasion. Being able to adapt and support in any given situation is such an important part of our role as a care provider. I am so pleased that we have been able to visit your Aunt and maintain her independence.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Philip D (Son of Client) published on 17 July 2025
Submitted via Website •
Report
Reply from sophie stevenson, Manager at Tendacare
Thank you for this lovely review, I will pass on all of your comments to the care staff that visited your Mother, I know that they will be really pleased to know that their support was so appreciated. Your Mother was a wonderful lady and we were honoured to have been able to care for her during her final weeks. Best wishes
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Elaine B (Client) published on 17 July 2025
Submitted via Postal Card •
Report
Reply from sophie stevenson, Manager at Tendacare
Thank you for taking the time to write this review, we are very pleased that you are feeling stronger now. Best wishes
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gillian A (Wife of Client) published on 9 July 2025
Submitted via Website •
Report
Reply from sophie stevenson, Manager at Tendacare
Thank you for your review. I am so pleased that we have been able to provide care to two generations of your family. It is great to hear that you and your husband felt so confident with our carers supporting you. Best wishes
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Andy H (Son of Client) published on 15 May 2025
Submitted via Website •
Report
Reply from Sophie Stevenson, Manager at Tendacare
Thank you very much for your review. It is good to know that our team worked so well together to support your Mum. We hope that she is settled in her new enviroinment now.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Karen F (Daughter of Client) published on 8 May 2025
Submitted via Postal Card •
Report
Reply from Sophie Stevenson, Manager at Tendacare
Thank you for your kind feedback. Your Mother was such a great character, and our staff enjoyed supporting her. I know she raised a wry smile many a time. We were very sorry when she passed away, and we send our very best to you and your family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John W (Son of Client) published on 27 February 2025
Submitted via Website •
Report
Reply from Susan Smith, Manager at Tendacare
Thank you so much for writing this review. We really appreciate the time and thought that you have put in to providing this information, how we were viewed by you and your family. We hope all goes well now Mum is back home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J L (Grandson of Client) published on 11 February 2025
Submitted via Website •
Report
Reply from Susan Smith, Manager at Tendacare
Thank you so much for this review, we really appreciate your feedback and are pleased that we have been able to support your grandmother as her needs increased for a number of years enabling her to stay in her own home reaching such a great age. We hope she has settled in well.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lorraine C (Daughter of Client) published on 11 December 2024
Submitted via Postal Card •
Report
Reply from Sophie Stevenson, Manager at Tendacare
Thank you for your kind review. We are very pleased to hear that your mum enjoyed the support from our care staff, and that you found us to be responsive to her needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Brigitte H (Daughter of Client) published on 11 September 2024
Submitted via Postal Card •
Report
Reply from Sophie Stevenson, Manager at Tendacare
Thank you for your review. It was an honour to care for your mum. Best wishes to you and your family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R C (Client) published on 23 May 2024
Submitted via Postal Card •
Report
Reply from Sophie Stevenson, Manager at Tendacare
Thank you for your kind review. It is nice to hear that the flexibility our service provided enabled us to deliver the service that was needed. I hope that your recovery is continuing well. It was a pleasure to support your husband while you were incapacitated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S P (Daughter of Client) published on 9 May 2024
Submitted via Website •
Report
Reply from sophie stevenson, Manager at Tendacare
Thank you for taking the time to submit this review. We hope you and your family are keeping well.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jill M (Daughter of Client) published on 1 May 2024
Submitted via Website •
Report
Reply from Susan Smith, Manager at Tendacare
Thank you Jill for taking the time to send in a review, we much appreciate it. Hope everything continues to go well for Mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Barbara S (Daughter of Client) published on 15 February 2024
Submitted via Website •
Report
Reply from Sophie Stevenson, Manager at Tendacare
Thank you for taking the time to share your feedback. We are very sorry that you found elements of our service did not meet your expectations and have taken on board your comments. We take the best interest and health and welfare of our clients very seriously, and for those who do not have capacity, the involvement of their nominated Power of Attorney is critical. Once again we are sorry that your experience of our support was not a positive one. We hope your mum has settled into her new environment and extend our very best wishes to you, your father and your siblings. Best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nigel W (Son of Client) published on 5 February 2024
Submitted via Website •
Report
Reply from sophie stevenson, Manager at Tendacare
Thank you for your review. I am pleased that we were able to provide support to your parents when it was needed.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Diana M (Mother of Client) published on 4 January 2024
Submitted via Postal Card •
Report
Reply from Sophie Stevenson, Manager at Tendacare
Thank you for your kind review. Happy New Year to you all.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A A (Daughter of Client) published on 20 December 2023
Submitted via Website •
Report
Reply from sophie stevenson, Manager at Tendacare
It was an honour to be able to support your dad is his final weeks. It was very sad that he passed so soon.
Thank you for your lovely comments which I will pass on to everyone.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S R (Client) assisted by family/friend published on 7 December 2023
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D H (Client) published on 15 November 2023
Submitted via Postal Card •
Report
Reply from Susan Smith, Manager at Tendacare
Thank you so much for taking the time to write this, we really appreciate your feedback as it will help others to make choices too. Kind regards
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J P (Daughter of Client) published on 27 October 2023
Submitted via Postal Card •
Report
Reply from Sophie Stevenson, Manager at Tendacare
Thank you for your lovely comments. Your mother was such a great character and we were honoured to be able to care for her in her final hours.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.848) out of 10 for Tendacare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.848 for Tendacare is calculated as follows: ( (113 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 125 Ratings = 4.848
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Tendacare is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Aug 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Registered Manager
Joined: 1991
My name is Sue Smith and I am the owner and registered manager of Tendacare.
It is over 30 years since I had the 'dream' of having my own business. When leaving school I trained as a nurse and after a few years of working in various staff nursing posts, I became a district nurse and worked in the community.
During this time I could see there was a need arising for people to be able to organise and be in control of the support they needed at home with personal care needs and gradually Tendacare was born and the business grew.
Now I continue to be responsible for leading and directing the homecare service that we provide employing 50 staff who share the same commitment and values as I had when it first began. With pride, I can say that Tendacare has a really good team of staff who know and understand how to set up and follow through packages of care that will give the outcomes our clients desire.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tendacare to verify any information. View our terms and conditions. Tendacare has an Enhanced Service - more info.