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Tendacare

41 The Street, Ashtead, Surrey KT21 1AA
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Tendacare, Ashtead
Tendacare, Ashtead
Tendacare, Ashtead

Tendacare is a well-established, family-run home care provider with over 30 years of experience supporting adults across Great Bookham, Fetcham, Leatherhead, Ashtead, Epsom and the surrounding areas. The organisation has built a strong reputation for delivering reliable, person-centred care that enables people to remain safe, comfortable and independent in their own homes.

Many members of the care team have worked for Tendacare for a number of years, reflecting a commitment to...  

Care Provided by Tendacare

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£36 - £38.99
We also offer 1/4hr medication visits, 1/2hr and 3/4hr visits, please enquire for these rates
Weekend and unsocial hours attract an uplift to these rates
There are no charges for assessment or obligation to commence a care package

We have a discount payment system in place for larger packages of care

Contact Tendacare to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Susan Smith
  • Private Owned

Person in charge

  • Susan Smith (Manager)

Tendacare Reviews (91)

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10

Tendacare has a Review Score of 10 (9.993) out of 10, based on 25 reviews in the last 2 years. Over all time Tendacare has 91 reviews.

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Showing 91 reviews matching selected criteria
Review from Pamela W (Client / Service User) published on 6 August 2026 Submitted via Website
Overall Experience

I came out of hospital with a broken hip. Tendacare arranged immediate support for me giving me peace of mind in a stressful situation. The carers were all very well trained and efficient but also kind and caring. They came on time, worked for their whole time- no time wasting and they were happy to do anything to support me. They were very conscious of good hygiene practices. I can highly recommend Tendacare.

Reply from sophie stevenson, Manager at Tendacare
Thank you for taking the time to write this review. We were very happy to support you through your speedy recovery, and I am pleased to hear that we were able to make a stressful situation easier for you. It was a pleasure to meet you and your husband. We hope you continue to regain your strength and independence.
With very best wishes

Tendacare

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Review from R C (Wife of Client) published on 20 July 2026 Submitted via Website
Overall Experience
We have been using Tendacare for 6 months now. The service user's needs are quite variable.
The initial assessment was thorough and speedy - so important when the service user has just been discharged from hospital.
I thoroughly enjoy the care staff coming. They are so empathetic and seem like part of our family. They bring life and humour with them!
They arrive at the expected time. (The Birdie app allows me to check the visit time and what was done on previous visits). They are very professional and seem to have regular relevant training.
My husband requires a hoist, so we need 2 carers each visit. I am very impressed with the way the carers work together. The different personalities seem to work happily together and I am not aware of one being more senior or experienced than another -they work as a team.

Both he, and I are very well cared for by the team. They will sometimes check if there is anything that they can do for me. I would thoroughly recommend Tendacare.

Reply from Susan Smith, Manager at Tendacare

Thank you so much for your informative review, we really appreciate the detail you have written and i'm sure other people will find this very helpful!

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Review from S C (Daughter-in-law of Client) published on 14 July 2026 Submitted via Website
Overall Experience
Tendercare is a very Special Company that
actually Care for the people they look after.
From the first meeting going through the likes & dislikes my Mother in Law has to asking what times does she prefer her breakfast, lunch and
dinner to be and to help feeding her cat. Nothing
is a too much trouble. Even when he brings in little mice as presents for his Mum.
It's not just the carers, people in the office are

so kind, patient and supportive when you call them. Tendercare is more like a family that is there to help on many occasions at very difficult times.

Reply from sophie stevenson, Manager at Tendacare

Thank you so much for your lovely review. It is reassuring to know that you feel that we have been able to support your mother-in-law exactly as she wants us to. Even dealing with the furry presents! Your kind words about both our team are truly appreciated, and we're so pleased you've felt that Tendacare is like part of your family. We also thoroughly enjoy our visits to your mother-in-law.

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Review from J W (Wife of Client) published on 19 June 2026 Submitted via Postal Card
Overall Experience

Members of your team have been looking after Jim for the past two years, until he finally had to go into a care home in April. Everyone who came was unfailingly kind, caring and efficient and we both enjoyed getting to know them. I would unreservedly recommend your organisation to anyone who needed home care.

Reply from Susan Smith, Manager at Tendacare

Thank you for taking the time to write a review for us, we very much appreciate it. We do hope that Jim has settled into his life at the care home and that you are keeping well too. With all good wishes - Sue .

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Review from J B (Daughter of Client) published on 8 June 2026 Submitted via Website
Overall Experience
I cannot thank the team at Tendercare enough for their care and support. The carers have been wonderful with my mother. They always treat her with genuine dignity, kindness and respect, while also bringing warmth, humour and fun to her visits. It's clear they take time to build rapport with her and seeing her smile and enjoy their company gives our family great reassurance.
Communication with the office has been excellent. Requests for changes in rotas have always been dealt with quickly and efficiently making the whole service flexible and easy to manage.

A fantastic service that gives our family real peace of mind.

Reply from Sophie Stevenson, Manager at Tendacare

Thank you so much for taking the time to write this lovely review. It means a great deal to all of us to know that your mother feels comfortable, happy and well supported by our team. Your kind words about both our carers and office team are truly appreciated, and we are grateful for the trust you place in us.

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Review from A A (Cousin of Client) published on 15 May 2026 Submitted via Postal Card
Overall Experience

Carers came twice a day morning and evening on time to wash/shower, share to ensure he was prepared for night and day. Lovely ladies we felt that we all connected well, baring in mind it was only for 2 weeks.

Reply from sophie stevenson, Manager at Tendacare

Thank you for taking the time to review us. It was lovely to be able to be part of the support team while we were needed and to meet you all.

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Review from Paul S (Son of Client) published on 10 April 2026 Submitted via Website
Overall Experience

We have used Tendacare's services for the last six months and been extremely happy with the attention given to our mother. They attended daily for an hour in the mornings to kick start her day and timings were very good, we found the app which recorded the carers visits and findings very helpful. Unfortunately she is now moving to a care home but would recommend Tendacare for others. I would say for short term visits , whilst quite pricey, it was worth it and eased the burden on the 3 of us considerably.

Reply from Sophie Stevenson, Manager at Tendacare

Thank you for your review of our services, your feedback is much appreciated. We hope that your mother settles happily into her new home.

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Review from Desmond H (Client / Service User) published on 25 March 2026 Submitted via Website
Overall Experience
When my wife needed more help than I could give, the choice was obvious - Tendacare. We had seen them at work with our neighbor over several years and knew them to be reliable, efficient and friendly. Their care of my wife in the last four months of her life proved that to be true. Now its my turn. I look forward to seeing them three mornings per week and I know who they will be. They are always cheerful and like a chat whilst doing their jobs but never appear to be rushed. In itself this is a skill since they are on a schedule. They have also given me tips on managing my broken hip and help me to take my walk - essential to my recovery. They are skilled and I know they also have in-service training to keep up-to-date. They know their job and enjoy it and I enjoy seeing them as well.

Tendacare is a well-organised business which values its staff. It has also very kindly supported my application for a blue car badge by filling in a gap in my recent medical history.

Reply from sophie stevenson, Manager at Tendacare

Thank you for taking the time to write us such a lovely review. We feel very privileged to have been able to support both your wife, and now you, and it is wonderful to hear how much you enjoy our care staff visiting. We have a great team, and always appreciate all the hard work that they put in to their visits. We will certainly share your words with them.

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Review from Yvonne F (Son of Client) published on 16 March 2026 Submitted via Website
Overall Experience

Overall a good service

It is very hard to get used to strangers coming into your home but I soon got used to the ladies who were in the main a very friendly and useful asset to have as I was unable to look after myself at the time

I would recommend this company to others

Reply from sophie stevenson, Manager at Tendacare

Thank you very much for taking the time to provide this review. We are all pleased that you now living independently again.

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Review from C W (Daughter of Client) published on 27 February 2026 Submitted via Website
Overall Experience
My mum has been having Tendacare carers for nearly a year now. This is a daily morning visit to administer my mums tablets, check on her and do any small jobs for her.
This has been invaluable to us as it means I know my mum is safely taking her tablets and has someone keeping an eye on her everyday and letting me know if there are any problems.
My mum always enjoys her visits and loves having a chat with the carers.
The carers are all amazing and go over and beyond to look after her. They are always on time, are polite and kind, respectful and patient with her.
The app is so helpful for me to check on my mums's visits, and to see what carer is next due and at what time so I can tell my mum.
The office team are amazing and very professional and adapt to my mum's care needs, and if we need to change visits they always try to accommodate this.

I cannot thank everyone enough at Tendacare for helping my mum, and we would highly recommend them to anyone who needs home care.

Reply from sophie stevenson, Manager at Tendacare

Thank you for this lovely review, we are really pleased to hear that everything in working so well. From the feedback I have from our care staff, I think that they enjoy the visits as much as Mum does!

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Review from R D (Client / Service User) published on 9 February 2026 Submitted via Website
Overall Experience
I am very happy with the care I receive

my carers are very pleasant and supportive..I look forward to seeing both of my main carers and they are extremely efficient but also lovely to talk to which makes a very pleasant start to the day.Also the time keeping is amazing considering how much the traffic around the area varies from day to day.

Reply from sophie stevenson, Manager at Tendacare
Thank you for taking the time to write this lovely review, and to comment on the relationship that you have built up with your 2 main carers. We are very pleased that the continuity of your care is so successful.
Best wishes

Tendacare

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Review from Susan C (Client / Service User) published on 5 January 2026 Submitted via Postal Card
Overall Experience

I would like to thank all the Tendacare staff for the wonderful care and attention they have given me over the last ten weeks. I've had several visits each day, which has greatly helped my recovery. I will really miss the carers coming in, always with a cheerful greeting. I have enjoyed their company. The days seem very long when one is housebound. I think Tendacare is a wonderful business and thoroughly recommend them to anyone who is in need of home care.

Reply from sophie stevenson, Manager at Tendacare
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you were happy with the care and support you received from Tendacare.

We are pleased that our visits helped you during your recovery, and we're very happy, knowing that you are living independently...  

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Review from T M (Daughter of Client) published on 9 December 2025 Submitted via Website
Overall Experience

The whole Tendacare family from the start of their visits have been amazing. Kind, caring and very patient. Always prompt and on time and if for any reason running late they called ahead to advise us. They are easily contactable and adapt to the clients visits if you want to change times or duration. I can't fault their service. Would definitely recommend to my family and friends.

Reply from Sophie Stevenson, Manager at Tendacare
Thank you for taking the time to write this review. We are so pleased that your Mother is now managing independently.

Best wishes from us all at Tendacare

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Review from R E (Daughter of Client) published on 13 November 2025 Submitted via Website
Overall Experience
Tendacare carers gave my father their time and care for 100%of their visits. He enjoyed them all visiting him and helping him stay at home independently. Nothing was too much trouble and they welcomed suggestions and gave suggestions of things that could help.
They all learned his likes and dislikes to keep him comfortable and many went above and beyond expected tasks. Especially if they saw him wandering.
The admin team did an amazing job coordinating changes as his needs altered and wherever possible did this at the drop of a hat.

The family can't thank them enough for their care.

Reply from Susan Smith, Manager at Tendacare

Thank you for wonderful review, our staff were always pleased to help your Father in any way possible, we do hope he is settling in his new environment and you are able to see him more often. With kind regards Sue

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Review from Sarah L (Daughter of Client) published on 20 October 2025 Submitted via Website
Overall Experience

My mother received the services of Tendacare for three years before going into a care home. We spent some time reviewing a number of care services in the area before choosing Tendacare and we were not disappointed. The carers helped with personal care in a morning visit and occasional evenings and my mother was always treated with kindness, respect and empathy. She used to look forward to her visits and a good chat with her carers, some of whom she came to regard as friends. I found Tendacare very professional in all my dealings with them, my queries/requests were dealt with promptly and with a high degree of flexibility. I would not hesitate to recommend them.

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Review from J L (Niece of Client) published on 21 July 2025 Submitted via Website
Overall Experience
The wonderful Tendacare team have made it possible for my aunt to continue to live at home despite her increasing frailty and requirement for personal care. This independence is extremely important to her and so we are both grateful for all that Tendacare does. ALL of the staff are knowledgeable, patient, caring and friendly.
The carers never know what to expect when they walk in the door. Unfailingly they adapt and deal professionally with situations ranging from the mundane to emergency, from a general tidy-up to serious scrubbing, from humorous to downright confusing.

Whatever they are faced with the carers are always respectful. My aunt enjoys each visit and looks forward to the cheerful chats.

Reply from sophie stevenson, Manager at Tendacare

Thank you for your very kind words. We are very fortunate to have a wonderful team of staff, who can rise to any occasion. Being able to adapt and support in any given situation is such an important part of our role as a care provider. I am so pleased that we have been able to visit your Aunt and maintain her independence.

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Review from Philip D (Son of Client) published on 17 July 2025 Submitted via Website
Overall Experience
My elderly mother had been using Tendacare to enable her to stay independent at home. Initially, this consisted of a twice weekly personal hygiene visit.
Early this year my mother spent a spell in hospital and required constant home support upon discharge. Tendacare attended to her needs by visiting 4 times a day for about 6 weeks. Throughout, the friendly and professional approach by each of the Tendacare staff was remarkable and engendered strong confidence in their ability. Staff always explained any issues to family members.
Unfortunately, my mother was terminally ill but Tendacare were very compassionate and certainly made my mother's last weeks as comfortable and dignified as possible.
I can not praise Tendacare enough and anyone using their services are certainly getting very professional carers.

The App was very helpful to track visits and get feedback. Lastly, I cannot say how much it meant to our family to have three members of staff attend my mother's funeral.

Reply from sophie stevenson, Manager at Tendacare

Thank you for this lovely review, I will pass on all of your comments to the care staff that visited your Mother, I know that they will be really pleased to know that their support was so appreciated. Your Mother was a wonderful lady and we were honoured to have been able to care for her during her final weeks. Best wishes

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Review from Elaine B (Client / Service User) published on 17 July 2025 Submitted via Postal Card
Overall Experience

Tendacare helped me shower and wash my hair. I was diagnosed with cancer, so I felt very weak. Tendacare staff were there for me to help do things that I found difficult. They were always kind and thoughtful and helped me through this tough time.

Reply from sophie stevenson, Manager at Tendacare

Thank you for taking the time to write this review, we are very pleased that you are feeling stronger now. Best wishes

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Review from Gillian A (Wife of Client) published on 9 July 2025 Submitted via Website
Overall Experience
My husband needed help in the mornings to shower and dress. As Tendacare had helped both my mother and then my father with great care and respect in previous years, I had no hesitation in contacting them again.

The App they now use was very helpful so we always knew in advance the time, and who, was coming. The carers were lovely, extremely helpful and kind, and very good at chatting to and boosting the confidence of my husband. Sadly my husband ended up in hospital and passed away in May but he was always very grateful for the support given by the carers. I was able to go out on occasion in the mornings and leave him, knowing that when I came back he would be showered, dressed and have been given his breakfast. I would recommend Tendacare to anyone needing help with care.

Reply from sophie stevenson, Manager at Tendacare

Thank you for your review. I am so pleased that we have been able to provide care to two generations of your family. It is great to hear that you and your husband felt so confident with our carers supporting you. Best wishes

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Review from Andy H (Son of Client) published on 15 May 2025 Submitted via Website
Overall Experience
When mum needed help to stay at home I was recommended to Tendacare. For almost 3 years they have been looking after mum, initially once, then twice and latterly 3 times daily. I have met about 6 of their carers personally and have regular reviews with the Manager. Their service has been nothing short of excellent, reliable and genuinely caring. They also use this great App that allows me to see how mum is doing and when her next visit is, which is fabulous.

I wouldn't hesitate to recommend them wholeheartedly.

Reply from Sophie Stevenson, Manager at Tendacare

Thank you very much for your review. It is good to know that our team worked so well together to support your Mum. We hope that she is settled in her new enviroinment now.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 August 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Tendacare.

Awards / Recognitions (1)

  • 29 May 2026Recipient: Tendacare

Accreditations

There are no accreditations posted yet for Tendacare.

Meet the Team (1)

Susan Smith
Susan SmithJob Title:Registered ManagerJoined: 1991
My name is Sue Smith and I am the owner and registered manager of Tendacare.
It is over 30 years since I had the 'dream' of having my own business. When leaving school I trained as a nurse and after a few years of working in various staff nursing posts, I became a district nurse and worked in the community.
During this time I could see there was a need arising for people to be able to organise and be in control of the support they needed at home with personal care needs and gradually Tendacare was born and the business grew.

Now I continue to be responsible for leading and directing the homecare service that we provide employing 50 staff who share the same commitment and values as I had when it first began. With pride, I can say that Tendacare has a really good team of staff who know and understand how to set up and follow through packages of care that will give the outcomes our clients desire.

Frequently Asked Questions about Tendacare

How many Carers does Tendacare employ?

Tendacare employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tendacare to verify any information. View our terms and conditions. Tendacare has an Enhanced Service -more info.