





Tendacare is an established local homecare organisation of over 30 years that provides homecare visits to adults who are generally older and/or disabled living in the neighbouring areas of Great Bookham, Fetcham, Leatherhead, Ashtead and Epsom. Many of the staff work proudly for Tendacare and have done for many years because they really understand person-centred care, independence and dignity.
Following discussion and a non-obligatory assessment by an experienced assessor, visits can...
Care Provided by Tendacare
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £36 - £38.99
Weekend and unsocial hours attract an uplift to these rates
There are no charges for assessment or obligation to commence a care package
We have a discount payment system in place for larger packages of care
Contact Tendacare to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) - NHS (Contracted Provider)
-
Good to Know
Owner
- Susan Smith
- Private Owned
Person in charge
- Susan Smith (Manager)
Tendacare Reviews (86)
Tendacare has a Review Score of 10 (9.992) out of 10, based on 21 reviews in the last 2 years.
Over all time Tendacare has 86 reviews.
We have used Tendacare's services for the last six months and been extremely happy with the attention given to our mother. They attended daily for an hour in the mornings to kick start her day and timings were very good, we found the app which recorded the carers visits and findings very helpful. Unfortunately she is now moving to a care home but would recommend Tendacare for others. I would say for short term visits , whilst quite pricey, it was worth it and eased the burden on the 3 of us considerably.
Thank you for your review of our services, your feedback is much appreciated. We hope that your mother settles happily into her new home.
Tendacare is a well-organised business which values its staff. It has also very kindly supported my application for a blue car badge by filling in a gap in my recent medical history.
Thank you for taking the time to write us such a lovely review. We feel very privileged to have been able to support both your wife, and now you, and it is wonderful to hear how much you enjoy our care staff visiting. We have a great team, and always appreciate all the hard work that they put in to their visits. We will certainly share your words with them.
Overall a good service
It is very hard to get used to strangers coming into your home but I soon got used to the ladies who were in the main a very friendly and useful asset to have as I was unable to look after myself at the time
I would recommend this company to others
Thank you very much for taking the time to provide this review. We are all pleased that you now living independently again.
This has been invaluable to us as it means I know my mum is safely taking her tablets and has someone keeping an eye on her everyday and letting me know if there are any problems.
My mum always enjoys her visits and loves having a chat with the carers.
The carers are all amazing and go over and beyond to look after her. They are always on time, are polite and kind, respectful and patient with her.
The app is so helpful for me to check on my mums's visits, and to see what carer is next due and at what time so I can tell my mum.
The office team are amazing and very professional and adapt to my mum's care needs, and if we need to change visits they always try to accommodate this.
I cannot thank everyone enough at Tendacare for helping my mum, and we would highly recommend them to anyone who needs home care.
Thank you for this lovely review, we are really pleased to hear that everything in working so well. From the feedback I have from our care staff, I think that they enjoy the visits as much as Mum does!
my carers are very pleasant and supportive..I look forward to seeing both of my main carers and they are extremely efficient but also lovely to talk to which makes a very pleasant start to the day.Also the time keeping is amazing considering how much the traffic around the area varies from day to day.
Best wishes
Tendacare
I would like to thank all the Tendacare staff for the wonderful care and attention they have given me over the last ten weeks. I've had several visits each day, which has greatly helped my recovery. I will really miss the carers coming in, always with a cheerful greeting. I have enjoyed their company. The days seem very long when one is housebound. I think Tendacare is a wonderful business and thoroughly recommend them to anyone who is in need of home care.
We are pleased that our visits helped you during your recovery, and we're very happy, knowing that you are living independently...
The whole Tendacare family from the start of their visits have been amazing. Kind, caring and very patient. Always prompt and on time and if for any reason running late they called ahead to advise us. They are easily contactable and adapt to the clients visits if you want to change times or duration. I can't fault their service. Would definitely recommend to my family and friends.
Best wishes from us all at Tendacare
They all learned his likes and dislikes to keep him comfortable and many went above and beyond expected tasks. Especially if they saw him wandering.
The admin team did an amazing job coordinating changes as his needs altered and wherever possible did this at the drop of a hat.
The family can't thank them enough for their care.
Thank you for wonderful review, our staff were always pleased to help your Father in any way possible, we do hope he is settling in his new environment and you are able to see him more often. With kind regards Sue
My mother received the services of Tendacare for three years before going into a care home. We spent some time reviewing a number of care services in the area before choosing Tendacare and we were not disappointed. The carers helped with personal care in a morning visit and occasional evenings and my mother was always treated with kindness, respect and empathy. She used to look forward to her visits and a good chat with her carers, some of whom she came to regard as friends. I found Tendacare very professional in all my dealings with them, my queries/requests were dealt with promptly and with a high degree of flexibility. I would not hesitate to recommend them.
The carers never know what to expect when they walk in the door. Unfailingly they adapt and deal professionally with situations ranging from the mundane to emergency, from a general tidy-up to serious scrubbing, from humorous to downright confusing.
Whatever they are faced with the carers are always respectful. My aunt enjoys each visit and looks forward to the cheerful chats.
Thank you for your very kind words. We are very fortunate to have a wonderful team of staff, who can rise to any occasion. Being able to adapt and support in any given situation is such an important part of our role as a care provider. I am so pleased that we have been able to visit your Aunt and maintain her independence.
Early this year my mother spent a spell in hospital and required constant home support upon discharge. Tendacare attended to her needs by visiting 4 times a day for about 6 weeks. Throughout, the friendly and professional approach by each of the Tendacare staff was remarkable and engendered strong confidence in their ability. Staff always explained any issues to family members.
Unfortunately, my mother was terminally ill but Tendacare were very compassionate and certainly made my mother's last weeks as comfortable and dignified as possible.
I can not praise Tendacare enough and anyone using their services are certainly getting very professional carers.
The App was very helpful to track visits and get feedback. Lastly, I cannot say how much it meant to our family to have three members of staff attend my mother's funeral.
Thank you for this lovely review, I will pass on all of your comments to the care staff that visited your Mother, I know that they will be really pleased to know that their support was so appreciated. Your Mother was a wonderful lady and we were honoured to have been able to care for her during her final weeks. Best wishes
Tendacare helped me shower and wash my hair. I was diagnosed with cancer, so I felt very weak. Tendacare staff were there for me to help do things that I found difficult. They were always kind and thoughtful and helped me through this tough time.
Thank you for taking the time to write this review, we are very pleased that you are feeling stronger now. Best wishes
The App they now use was very helpful so we always knew in advance the time, and who, was coming. The carers were lovely, extremely helpful and kind, and very good at chatting to and boosting the confidence of my husband. Sadly my husband ended up in hospital and passed away in May but he was always very grateful for the support given by the carers. I was able to go out on occasion in the mornings and leave him, knowing that when I came back he would be showered, dressed and have been given his breakfast. I would recommend Tendacare to anyone needing help with care.
Thank you for your review. I am so pleased that we have been able to provide care to two generations of your family. It is great to hear that you and your husband felt so confident with our carers supporting you. Best wishes
I wouldn't hesitate to recommend them wholeheartedly.
Thank you very much for your review. It is good to know that our team worked so well together to support your Mum. We hope that she is settled in her new enviroinment now.
When my mother needed daily care visits to support her to continue living in her own home, I was recommended to try Tendacare. My mother has now passed away after a short illness, but in turn, I would completely recommend this company to anyone else looking for private carer visits in the area. I met several of the carers when I was visiting my mother, all were kind, patient and friendly, and willing to carry out any requirements - giving medication, personal care, preparing meals, keeping the house tidy and clean - but most importantly, having the time for a friendly chat. The office staff were also friendly, helpful and efficient. I was so impressed and very grateful.
Thank you for your kind feedback. Your Mother was such a great character, and our staff enjoyed supporting her. I know she raised a wry smile many a time. We were very sorry when she passed away, and we send our very best to you and your family.
Have had experience of several agencies both through caring for three elderly relationships over time, latest being Mum. Tendacare looked after Mum brilliantly until care stopped when she went into hospital after a fall early December. It's a great regret to us that Mum's financial position and need to double care following hospitalisation, means that we have had to look for cheaper domiciliary service. We will miss the heart, care and expertise from the Tendacare team from admin through to front-end. No hesitation in saying to potential new users: 'start with Tendacare!'.
Thank you so much for writing this review. We really appreciate the time and thought that you have put in to providing this information, how we were viewed by you and your family. We hope all goes well now Mum is back home.
Tendacare looked after my Grandmother for a number of years, initially they provided assistance with bathing and, as she grew older and frailer, their visits gradually increased to twice a day helping with food, drinks, medication and some company. All of the staff were very well-trained, friendly and caring, my Grandmother appreciated their visits and it gave us peace of mind. Tendacare's communication was excellent from both staff and management, especially since the introduction of their app which provides details of their visits straight away. They clearly did a good job as they enabled my Grandmother to live on her own past the age of 100, we couldn't be more grateful for all their help and advice and would happily recommend them to friends.
Thank you so much for this review, we really appreciate your feedback and are pleased that we have been able to support your grandmother as her needs increased for a number of years enabling her to stay in her own home reaching such a great age. We hope she has settled in well.
Would definitely recommend it to anyone and use it again if needed. Thank you to all the staff!
Thank you for your kind review. We are very pleased to hear that your mum enjoyed the support from our care staff, and that you found us to be responsive to her needs.
The staff of Tendacare were all lovely with my mum. They made her feel very comfortable in the situation she found herself in. The carers made the family happy to know that Mum was being looked after, so she could stay in her own home. We were kept informed if there were any problems with Mum's health and always helped if we had any worries. As a family we were really happy that we chose Tendacare. Thank you.
Thank you for your review. It was an honour to care for your mum. Best wishes to you and your family.
It was our first contact with care in our home. Tendacare was recommended to us and they exceeded our expectations. Thank you.
Thank you for your kind review. It is nice to hear that the flexibility our service provided enabled us to deliver the service that was needed. I hope that your recovery is continuing well. It was a pleasure to support your husband while you were incapacitated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 August 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Tendacare.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Tendacare.
Meet the Team (1)
It is over 30 years since I had the 'dream' of having my own business. When leaving school I trained as a nurse and after a few years of working in various staff nursing posts, I became a district nurse and worked in the community.
During this time I could see there was a need arising for people to be able to organise and be in control of the support they needed at home with personal care needs and gradually Tendacare was born and the business grew.
Now I continue to be responsible for leading and directing the homecare service that we provide employing 50 staff who share the same commitment and values as I had when it first began. With pride, I can say that Tendacare has a really good team of staff who know and understand how to set up and follow through packages of care that will give the outcomes our clients desire.
Frequently Asked Questions about Tendacare
How many Carers does Tendacare employ?
Tendacare employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tendacare to verify any information. View our terms and conditions. Tendacare has an Enhanced Service - more info.