






Tendacare is a well-established, family-run home care provider with over 30 years of experience supporting adults across Great Bookham, Fetcham, Leatherhead, Ashtead, Epsom and the surrounding areas. The organisation has built a strong reputation for delivering reliable, person-centred care that enables people to remain safe, comfortable and independent in their own homes.
Many members of the care team have worked for Tendacare for a number of years, reflecting a commitment to...
Tendacare is a well-established, family-run home care provider with over 30 years of experience supporting adults across Great Bookham, Fetcham, Leatherhead, Ashtead, Epsom and the surrounding areas. The organisation has built a strong reputation for delivering reliable, person-centred care that enables people to remain safe, comfortable and independent in their own homes.
Many members of the care team have worked for Tendacare for a number of years, reflecting a commitment to both staff and clients. Carers understand the importance of dignity, choice and individuality, taking the time to build meaningful relationships with the people they support.
Following a free, no-obligation assessment by an experienced assessor, care can be tailored to meet individual needs and preferences. Visits are available from 15 minutes for those requiring medication support only, through to longer visits for personal care, companionship, meal preparation, shopping, assistance with appointments and more complex support needs.
Support can be arranged as little as once a fortnight or up to five visits a day, including double-handed care where required. As needs change over time, care packages can be adapted quickly and effectively. Careful planning and continuity of care help ensure that support fits around each person's lifestyle, routines and commitments, enabling them to remain independent in the place they know and love most: their own home.
Care Provided by Tendacare
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Tendacare to get a personalised quote:
Weekend and unsocial hours attract an uplift to these rates
There are no charges for assessment or obligation to commence a care package
We have a discount payment system in place for larger packages of care
The price(s) shown are provided by the agency. Contact Tendacare for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Susan Smith
- Private Owned
Person in charge
- Susan Smith (Manager)
Tendacare Reviews (92)
Tendacare has a Review Score of 10 (9.993) out of 10, based on 25 reviews in the last 2 years.
Over all time Tendacare has 92 reviews.
Tendacare began supporting dad a few years ago, they've shown exceptional care and dedication. They understood how important consistency was to him and send familiar carers each week, when possible. It speaks volumes about them as an employer that they've retained a dedicated team over many...
When dad came home from hospital needing increased support, Tendacare responded within 24 hours and seamlessly scaled up to more daily visits. The senior team is always responsive and they have co-ordinated with community health services if needed. Their commitment to learning about their clients and their health conditions demonstrates genuine investment in providing better care. We couldn't have managed without them.
Thank you so much for your lovely review. It means a great deal to us to know that our care and support have made such a positive difference to your family. We truly appreciate your trust in us, it has been a pleasure supporting your parents over the years.
I came out of hospital with a broken hip. Tendacare arranged immediate support for me giving me peace of mind in a stressful situation. The carers were all very well trained and efficient but also kind and caring. They came on time, worked for their whole time- no time wasting and they were happy...
I came out of hospital with a broken hip. Tendacare arranged immediate support for me giving me peace of mind in a stressful situation. The carers were all very well trained and efficient but also kind and caring. They came on time, worked for their whole time- no time wasting and they were happy to do anything to support me. They were very conscious of good hygiene practices. I can highly recommend Tendacare.
With very best wishes
Tendacare
The initial assessment was thorough and speedy - so important when the service user has just been discharged from hospital.
I thoroughly enjoy the care staff coming. They are so empathetic and seem like...
The initial assessment was thorough and speedy - so important when the service user has just been discharged from hospital.
I thoroughly enjoy the care staff coming. They are so empathetic and seem like part of our family. They bring life and humour with them!
They arrive at the expected time. (The Birdie app allows me to check the visit time and what was done on previous visits). They are very professional and seem to have regular relevant training.
My husband requires a hoist, so we need 2 carers each visit. I am very impressed with the way the carers work together. The different personalities seem to work happily together and I am not aware of one being more senior or experienced than another -they work as a team.
Both he, and I are very well cared for by the team. They will sometimes check if there is anything that they can do for me. I would thoroughly recommend Tendacare.
Thank you so much for your informative review, we really appreciate the detail you have written and i'm sure other people will find this very helpful!
actually Care for the people they look after.
From the first meeting going through the likes & dislikes my Mother in Law has to asking what times does she prefer her breakfast, lunch and
dinner to be and to help feeding her cat. Nothing
is a too much...
actually Care for the people they look after.
From the first meeting going through the likes & dislikes my Mother in Law has to asking what times does she prefer her breakfast, lunch and
dinner to be and to help feeding her cat. Nothing
is a too much trouble. Even when he brings in little mice as presents for his Mum.
It's not just the carers, people in the office are
so kind, patient and supportive when you call them. Tendercare is more like a family that is there to help on many occasions at very difficult times.
Thank you so much for your lovely review. It is reassuring to know that you feel that we have been able to support your mother-in-law exactly as she wants us to. Even dealing with the furry presents! Your kind words about both our team are truly appreciated, and we're so pleased you've felt that Tendacare is like part of your family. We also thoroughly enjoy our visits to your mother-in-law.
Members of your team have been looking after Jim for the past two years, until he finally had to go into a care home in April. Everyone who came was unfailingly kind, caring and efficient and we both enjoyed getting to know them. I would unreservedly recommend your organisation to anyone who needed...
Members of your team have been looking after Jim for the past two years, until he finally had to go into a care home in April. Everyone who came was unfailingly kind, caring and efficient and we both enjoyed getting to know them. I would unreservedly recommend your organisation to anyone who needed home care.
Thank you for taking the time to write a review for us, we very much appreciate it. We do hope that Jim has settled into his life at the care home and that you are keeping well too. With all good wishes - Sue .
I cannot thank the team at Tendercare enough for their care and support. The carers have been wonderful with my mother. They always treat her with genuine dignity, kindness and respect, while also bringing warmth, humour and fun to her visits. It's clear they take time to build rapport with her and...
Communication with the office has been excellent. Requests for changes in rotas have always been dealt with quickly and efficiently making the whole service flexible and easy to manage.
A fantastic service that gives our family real peace of mind.
Thank you so much for taking the time to write this lovely review. It means a great deal to all of us to know that your mother feels comfortable, happy and well supported by our team. Your kind words about both our carers and office team are truly appreciated, and we are grateful for the trust you place in us.
Carers came twice a day morning and evening on time to wash/shower, share to ensure he was prepared for night and day. Lovely ladies we felt that we all connected well, baring in mind it was only for 2 weeks.
Carers came twice a day morning and evening on time to wash/shower, share to ensure he was prepared for night and day. Lovely ladies we felt that we all connected well, baring in mind it was only for 2 weeks.
Thank you for taking the time to review us. It was lovely to be able to be part of the support team while we were needed and to meet you all.
We have used Tendacare's services for the last six months and been extremely happy with the attention given to our mother. They attended daily for an hour in the mornings to kick start her day and timings were very good, we found the app which recorded the carers visits and findings very helpful....
We have used Tendacare's services for the last six months and been extremely happy with the attention given to our mother. They attended daily for an hour in the mornings to kick start her day and timings were very good, we found the app which recorded the carers visits and findings very helpful. Unfortunately she is now moving to a care home but would recommend Tendacare for others. I would say for short term visits , whilst quite pricey, it was worth it and eased the burden on the 3 of us considerably.
Thank you for your review of our services, your feedback is much appreciated. We hope that your mother settles happily into her new home.
When my wife needed more help than I could give, the choice was obvious - Tendacare. We had seen them at work with our neighbor over several years and knew them to be reliable, efficient and friendly. Their care of my wife in the last four months of her life proved that to be true. Now its my...
Tendacare is a well-organised business which values its staff. It has also very kindly supported my application for a blue car badge by filling in a gap in my recent medical history.
Thank you for taking the time to write us such a lovely review. We feel very privileged to have been able to support both your wife, and now you, and it is wonderful to hear how much you enjoy our care staff visiting. We have a great team, and always appreciate all the hard work that they put in to their visits. We will certainly share your words with them.
Overall a good service
It is very hard to get used to strangers coming into your home but I soon got used to the ladies who were in the main a very friendly and useful asset to have as I was unable to look after myself at the time
I would recommend this company to others
Overall a good service
It is very hard to get used to strangers coming into your home but I soon got used to the ladies who were in the main a very friendly and useful asset to have as I was unable to look after myself at the time
I would recommend this company to others
Thank you very much for taking the time to provide this review. We are all pleased that you now living independently again.
This has been invaluable to us as it means I know my mum is safely taking her tablets and has someone keeping an eye on her...
This has been invaluable to us as it means I know my mum is safely taking her tablets and has someone keeping an eye on her everyday and letting me know if there are any problems.
My mum always enjoys her visits and loves having a chat with the carers.
The carers are all amazing and go over and beyond to look after her. They are always on time, are polite and kind, respectful and patient with her.
The app is so helpful for me to check on my mums's visits, and to see what carer is next due and at what time so I can tell my mum.
The office team are amazing and very professional and adapt to my mum's care needs, and if we need to change visits they always try to accommodate this.
I cannot thank everyone enough at Tendacare for helping my mum, and we would highly recommend them to anyone who needs home care.
Thank you for this lovely review, we are really pleased to hear that everything in working so well. From the feedback I have from our care staff, I think that they enjoy the visits as much as Mum does!
my carers are very pleasant and supportive..I look forward to seeing both of my main carers and they are extremely efficient but also lovely to talk to which makes a very pleasant start to the day.Also the time keeping is amazing considering how much the...
my carers are very pleasant and supportive..I look forward to seeing both of my main carers and they are extremely efficient but also lovely to talk to which makes a very pleasant start to the day.Also the time keeping is amazing considering how much the traffic around the area varies from day to day.
Best wishes
Tendacare
I would like to thank all the Tendacare staff for the wonderful care and attention they have given me over the last ten weeks. I've had several visits each day, which has greatly helped my recovery. I will really miss the carers coming in, always with a cheerful greeting. I have enjoyed their...
I would like to thank all the Tendacare staff for the wonderful care and attention they have given me over the last ten weeks. I've had several visits each day, which has greatly helped my recovery. I will really miss the carers coming in, always with a cheerful greeting. I have enjoyed their company. The days seem very long when one is housebound. I think Tendacare is a wonderful business and thoroughly recommend them to anyone who is in need of home care.
We are pleased that our visits helped you during your recovery, and we're very happy, knowing that you are living independently...
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you were happy with the care and support you received from Tendacare.We are pleased that our visits helped you during your recovery, and we're very happy, knowing that you are living independently again.
We will pass your kind words on, our care staff will really appreciate them. Thank you again for recommending Tendacare.
Happy New Year.
The whole Tendacare family from the start of their visits have been amazing. Kind, caring and very patient. Always prompt and on time and if for any reason running late they called ahead to advise us. They are easily contactable and adapt to the clients visits if you want to change times or...
The whole Tendacare family from the start of their visits have been amazing. Kind, caring and very patient. Always prompt and on time and if for any reason running late they called ahead to advise us. They are easily contactable and adapt to the clients visits if you want to change times or duration. I can't fault their service. Would definitely recommend to my family and friends.
Best wishes from us all at Tendacare
They all learned his likes and...
They all learned his likes and dislikes to keep him comfortable and many went above and beyond expected tasks. Especially if they saw him wandering.
The admin team did an amazing job coordinating changes as his needs altered and wherever possible did this at the drop of a hat.
The family can't thank them enough for their care.
Thank you for wonderful review, our staff were always pleased to help your Father in any way possible, we do hope he is settling in his new environment and you are able to see him more often. With kind regards Sue
My mother received the services of Tendacare for three years before going into a care home. We spent some time reviewing a number of care services in the area before choosing Tendacare and we were not disappointed. The carers helped with personal care in a morning visit and occasional evenings...
My mother received the services of Tendacare for three years before going into a care home. We spent some time reviewing a number of care services in the area before choosing Tendacare and we were not disappointed. The carers helped with personal care in a morning visit and occasional evenings and my mother was always treated with kindness, respect and empathy. She used to look forward to her visits and a good chat with her carers, some of whom she came to regard as friends. I found Tendacare very professional in all my dealings with them, my queries/requests were dealt with promptly and with a high degree of flexibility. I would not hesitate to recommend them.
The wonderful Tendacare team have made it possible for my aunt to continue to live at home despite her increasing frailty and requirement for personal care. This independence is extremely important to her and so we are both grateful for all that Tendacare does. ALL of the staff are knowledgeable,...
The carers never know what to expect when they walk in the door. Unfailingly they adapt and deal professionally with situations ranging from the mundane to emergency, from a general tidy-up to serious scrubbing, from humorous to downright confusing.
Whatever they are faced with the carers are always respectful. My aunt enjoys each visit and looks forward to the cheerful chats.
Thank you for your very kind words. We are very fortunate to have a wonderful team of staff, who can rise to any occasion. Being able to adapt and support in any given situation is such an important part of our role as a care provider. I am so pleased that we have been able to visit your Aunt and maintain her independence.
Early this year my mother spent a spell in hospital and required constant home support upon discharge. Tendacare attended to her needs by...
Early this year my mother spent a spell in hospital and required constant home support upon discharge. Tendacare attended to her needs by visiting 4 times a day for about 6 weeks. Throughout, the friendly and professional approach by each of the Tendacare staff was remarkable and engendered strong confidence in their ability. Staff always explained any issues to family members.
Unfortunately, my mother was terminally ill but Tendacare were very compassionate and certainly made my mother's last weeks as comfortable and dignified as possible.
I can not praise Tendacare enough and anyone using their services are certainly getting very professional carers.
The App was very helpful to track visits and get feedback. Lastly, I cannot say how much it meant to our family to have three members of staff attend my mother's funeral.
Thank you for this lovely review, I will pass on all of your comments to the care staff that visited your Mother, I know that they will be really pleased to know that their support was so appreciated. Your Mother was a wonderful lady and we were honoured to have been able to care for her during her final weeks. Best wishes
Tendacare helped me shower and wash my hair. I was diagnosed with cancer, so I felt very weak. Tendacare staff were there for me to help do things that I found difficult. They were always kind and thoughtful and helped me through this tough time.
Tendacare helped me shower and wash my hair. I was diagnosed with cancer, so I felt very weak. Tendacare staff were there for me to help do things that I found difficult. They were always kind and thoughtful and helped me through this tough time.
Thank you for taking the time to write this review, we are very pleased that you are feeling stronger now. Best wishes
The App they now use was very helpful so we always knew in advance the time, and who,...
The App they now use was very helpful so we always knew in advance the time, and who, was coming. The carers were lovely, extremely helpful and kind, and very good at chatting to and boosting the confidence of my husband. Sadly my husband ended up in hospital and passed away in May but he was always very grateful for the support given by the carers. I was able to go out on occasion in the mornings and leave him, knowing that when I came back he would be showered, dressed and have been given his breakfast. I would recommend Tendacare to anyone needing help with care.
Thank you for your review. I am so pleased that we have been able to provide care to two generations of your family. It is great to hear that you and your husband felt so confident with our carers supporting you. Best wishes
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 June 2026Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Tendacare.
Awards / Recognitions (1)
- 29 May 2026Recipient: Tendacare
Accreditations
There are no accreditations posted yet for Tendacare.
Meet the Team (1)

It is over 30 years since I had the 'dream' of having my own business....
My name is Sue Smith and I am the owner and registered manager of Tendacare.It is over 30 years since I had the 'dream' of having my own business. When leaving school I trained as a nurse and after a few years of working in various staff nursing posts, I became a district nurse and worked in the community.
During this time I could see there was a need arising for people to be able to organise and be in control of the support they needed at home with personal care needs and gradually Tendacare was born and the business grew.
Now I continue to be responsible for leading and directing the homecare service that we provide employing 50 staff who share the same commitment and values as I had when it first began. With pride, I can say that Tendacare has a really good team of staff who know and understand how to set up and follow through packages of care that will give the outcomes our clients desire.
Frequently Asked Questions about Tendacare
How much does Tendacare cost?
The agency lists fees between £36 and £38.99 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), NHS (Contracted Provider).
How many Carers does Tendacare employ?
Tendacare employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tendacare to verify any information. View our terms and conditions. Tendacare has an Enhanced Service -what an Enhanced Service includes.
