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Tendacare

41 The Street, Ashtead KT21 1AA
Tendacare Logo
Tendacare logo
Tendacare, Ashtead
Tendacare, Ashtead
Tendacare, Ashtead

Tendacare is a well-established, family-run home care provider with over 30 years of experience supporting adults across Great Bookham, Fetcham, Leatherhead, Ashtead, Epsom and the surrounding areas. The organisation has built a strong reputation for delivering reliable, person-centred care that enables people to remain safe, comfortable and independent in their own homes.

Many members of the care team have worked for Tendacare for a number of years, reflecting a commitment to...  

Care Provided by Tendacare

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £36 - £38.99
We also offer 1/4hr medication visits, 1/2hr and 3/4hr visits, please enquire for these rates
Weekend and unsocial hours attract an uplift to these rates
There are no charges for assessment or obligation to commence a care package

We have a discount payment system in place for larger packages of care

The price(s) shown are provided by the agency. Contact Tendacare for full pricing details and T&Cs.

Contact Tendacare to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Susan Smith
  • Private Owned

Person in charge

  • Susan Smith (Manager)

Tendacare Reviews (89)

10

Tendacare has a Review Score of 10 (9.992) out of 10, based on 22 reviews in the last 2 years. Over all time Tendacare has 89 reviews.

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Showing 89 reviews matching selected criteria
Review from C G (Son of Client) published on 16 November 2018 Submitted via Postal Card
Overall Experience

Very friendly, reliable, understanding and caring. Hard to imagine a better group to attend to a loved one's needs.

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Review from Leonard G (Son-in-law of Client) published on 9 October 2018 Submitted via Postal Card
Overall Experience

Over the years, dad became more reliant on this service. His regular carers became friends and nothing seemed too much trouble and were concerned for him. We felt comfortable that dad was in their care and could rely on them.

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Review from Jenny K (Wife of Client) published on 18 September 2018 Submitted via Postal Card
Overall Experience

We had two visits per day, am to pm, to wash/dress and assist with my disabled husband. They were punctual, tidy and caring. Chatted with him and were very helpful. They made his bed and offered to do more if required, we could not fault their service. Excellent and come highly recommended.

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Review from Hilary (Friend of Client) published on 6 September 2018 Submitted via Website
Overall Experience

Tendacare (Ashstead) provided care and support for almost a year to an elderly friend, initially once a day and then twice a day as her care needs increased. The staff were kind, caring and professional and were willing to help with anything, including waiting with my friend until an ambulance arrived following a fall. I would have no hesitation in recommending Tendacare.

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Review from Helen C (Niece of Client) published on 20 August 2018 Submitted via Website
Overall Experience
Tendacare looked after my Mum with 3 visits a day until she died in 2015 and almost immediately took on the serving of lunches to my aunt (my mother's sister.) The carers have all been lovely. They have all been easy to talk to and my aunt who, at first didn't think she needed the support, very soon came to look forward to the carer's arrival.

Thank you for making this first step into care so easy.

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Review from Christine C (Daughter of Client) published on 5 June 2018 Submitted via Postal Card
Overall Experience
From the time I got in touch to when we sadly had to cancel I have nothing but thanks and respect for all the staff. They were all wonderful with my mum and nothing was too much trouble.

I have no hesitation whatsoever in recommending Tendacare to anyone needing care at home without worry.

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Review from Elaine P (Client / Service User) published on 21 May 2018 Submitted via Postal Card
Overall Experience

The standard of care has been tremendous. Thank you all for the help.

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Review from J F (Daughter of Client) published on 10 May 2018 Submitted via Postal Card
Overall Experience

My parents have been clients of Tendacare for the past 6 years. I have had no problems with them over this period. The care they have provided has been excellent. The service is efficient and responsive. I would, in particular, like to thank a particular staff member for the wonderful support to my father who has dementia since my mother died. She is cheerful and positive and my father would not manage without her. Thank you.

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Review from Kerry S (Daughter of Client) published on 30 March 2018 Submitted via Postal Card
Overall Experience

Cannot fault the standard of service care. Everyone of the carers has been wonderful. I wouldn't hesitate to recommend Tendacare. Staff are all so friendly and have treated my dad with such care and dignity. Thank you!

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Review from Sonja P (Client / Service User) published on 27 March 2018 Submitted via Postal Card
Overall Experience

Excellent care from all the carers, all pleasant and helpful. All pleasant and helpful. I would highly recommend this group.

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Review from Raymond G (Son of Client) published on 19 February 2018 Submitted via Postal Card
Overall Experience

Mum had become very frail at 92 years but always looked forward to her carer visits. They pampered to her needs but still allowed her to feel independent.

They made her feel special drawing our memories from the past and becoming her friend still carrying out care to the highest standard. The small team achieved a brilliant rapport and gave us peace of mind that she was cared for.

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Review from Elaine P (Niece of Client) published on 14 February 2018 Submitted via Postal Card
Overall Experience

My aunt was quite anti at first, she has dementia and taking her medication correctly became a huge problem. Tendacare came along, so friendly and understanding my aunt agreed to one visit a day, which, over time, has increased as needed. To me, this hard journey of dementia. The whole team have become friends as well as carers, showing us the way with advice and care. I can't recommend them enough. They have kept me sane, especially as I don't live near my aunt.

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Review from Jean F (Wife of Client) published on 19 September 2017 Submitted via Postal Card
Overall Experience

I was very happy with the care my husband received from Tendacare. We were both treated with respect and kindness. The carers were always on time unless it was out of their control and always with a smile. The carers lived up to the name of the company!

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Review from Jill H (Client / Service User) published on 10 August 2017 Submitted via Postal Card
Overall Experience

Carers are friendly, efficient, sympathetic to my needs and I enjoy their visits. Punctuality is as good as they can make it, taking into account their other clients and travel conditions.

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Review from Edward R (Client / Service User) published on 31 May 2017 Submitted via Postal Card
Overall Experience

Tendacare have looked after me very well for many years. They are kind and courteous and very caring.

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Review from Audrey D (Client / Service User) published on 19 May 2017 Submitted via Postal Card
Overall Experience

In the autumn of last year, I developed Polymyalgia and with it, increasing stiffness of my arms, neck and shoulders, making washing and dressing extremely difficult. I was very grateful for some kindly help from the lovely ladies of Tendacare, for a few weeks until I was well enough to look after myself again.

When I moved to a flat with a walk in shower with no support rails, which I was too nervous to use while in the house alone, I called on Tendacare again, who not only helped me to shower safely, but also showed me where I needed rails, so that I quickly regained my confidence and independence.

Everyone who visited me treated me with kindness and respect and I was very happy in their care. I only wish I had called for help sooner.

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Review from Rhoda D (Client / Service User) published on 24 April 2017 Submitted via Postal Card
Overall Experience

I have been using Tendacare for about 4 years. They have supplied kind and helpful carers who look after me well. Without their support, I could not maintain my independence and ability to live in my own home.

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Review from P J (Wife of Client) published on 13 April 2017 Submitted via Website
Overall Experience

We have been using Tendacare for quite a few years now to provide ad hoc care for my husband when I am out. The office staff are always extremely friendly and helpful and have always managed to fit us in when requested. The carers who visit are friendly and reliable. They carry out their duties with complete efficiency but also maintain a happy friendly atmosphere. I am so grateful to them as I am able to spend a few hours away from home with complete confidence that he will be looked after properly and should there be a problem, the carers know exactly what to do and who to contact. I can't recommend them highly enough.

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Review from Rosalind G (Client / Service User) published on 10 April 2017 Submitted via Postal Card
Overall Experience

From first calling the agency, having my assessment, everything put in place very efficiently and helpful at all times. The care I received from all carers was excellent. Everybody kind and helpful. I would recommend this agency. Thank you.

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Review from J A (Client / Service User) published on 4 April 2017 Submitted via Postal Card
Overall Experience

I have always been more than satisfied with the care I receive from Tendacare. The carers that attend to me are very kind and helpful. I could not ask for better care than I get.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 August 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Tendacare.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Tendacare.

Meet the Team (1)

Susan Smith Job Title: Registered Manager Joined: 1991
Susan Smith
My name is Sue Smith and I am the owner and registered manager of Tendacare.
It is over 30 years since I had the 'dream' of having my own business. When leaving school I trained as a nurse and after a few years of working in various staff nursing posts, I became a district nurse and worked in the community.
During this time I could see there was a need arising for people to be able to organise and be in control of the support they needed at home with personal care needs and gradually Tendacare was born and the business grew.

Now I continue to be responsible for leading and directing the homecare service that we provide employing 50 staff who share the same commitment and values as I had when it first began. With pride, I can say that Tendacare has a really good team of staff who know and understand how to set up and follow through packages of care that will give the outcomes our clients desire.

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