Tendacare

41 The Street, Ashtead KT21 1AA
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9.8 78 Reviews
  • Tendacare, Ashtead
Tendacare is an established local homecare organisation of over 30 years that provides homecare visits to adults who are generally older and/or disabled living in the neighbouring areas of Great Bookham, Fetcham, Leatherhead, Ashtead and Epsom. Many of the staff work proudly for Tendacare and have done for many years because they really understand person-centred care, independence and dignity.

Following discussion and a non-obligatory assessment by an experienced assessor, visits can be arranged from half an hour and increased in quarter of an hour time blocks as required. Clients can receive as much or as little care as they wish, from once a fortnight to five times a day with two care staff if needed. Tendacare staff are flexible and responsive to clients’ needs and use careful planning to provide a tailored service that considers clients’ commitments and appointments.

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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Call in Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £34.65

Weekend and unsocial hours attract an uplift to these rates
There are no charges for assessment or obligation to commence a care package
We have a discount payment system in place for larger packages of care

These prices are only a guideline, please contact Tendacare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Susan Smith

Person in charge

  • Susan Smith (Manager)

Tendacare Reviews (78)

Total of 78, showing 61-78
9.8

Tendacare has a Review Score of 9.8 (9.848) out of 10, based on 21 reviews in the last 2 years. Over all time Tendacare has 78 reviews.

Overall Experience

  • 63
  • 13
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Date Published

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Review from Elaine P (Niece of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was quite anti at first, she has dementia and taking her medication correctly became a huge problem. Tendacare came along, so friendly and understanding my aunt agreed to one visit a day, which, over time, has increased as needed. To me, this hard journey of dementia. The whole team have become
friends as well as carers, showing us the way with advice and care. I can't recommend them enough. They have kept me sane, especially as I don't live near my aunt.

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Review from Jean F (Wife of Client) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care my husband received from Tendacare. We were both treated with respect and kindness. The carers were always on time unless it was out of their control and always with a smile. The carers lived up to the name of the company!

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Review from Jill H (Client) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are friendly, efficient, sympathetic to my needs and I enjoy their visits. Punctuality is as good as they can make it, taking into account their other clients and travel conditions.

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Review from Edward R (Client) assisted by family/friend published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare have looked after me very well for many years. They are kind and courteous and very caring.

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Review from Audrey D (Client) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the autumn of last year, I developed Polymyalgia and with it, increasing stiffness of my arms, neck and shoulders, making washing and dressing extremely difficult. I was very grateful for some kindly help from the lovely ladies of Tendacare, for a few weeks until I was well enough to look after
myself again.


When I moved to a flat with a walk in shower with no support rails, which I was too nervous to use while in the house alone, I called on Tendacare again, who not only helped me to shower safely, but also showed me where I needed rails, so that I quickly regained my confidence and independence.


Everyone who visited me treated me with kindness and respect and I was very happy in their care. I only wish I had called for help sooner.

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Review from Rhoda D (Client) assisted by family/friend published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Tendacare for about 4 years. They have supplied kind and helpful carers who look after me well. Without their support, I could not maintain my independence and ability to live in my own home.

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Review from P J (Wife of Client) published on 13 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Tendacare for quite a few years now to provide ad hoc care for my husband when I am out. The office staff are always extremely friendly and helpful and have always managed to fit us in when requested. The carers who visit are friendly and reliable. They carry out their duties with
complete efficiency but also maintain a happy friendly atmosphere. I am so grateful to them as I am able to spend a few hours away from home with complete confidence that he will be looked after properly and should there be a problem, the carers know exactly what to do and who to contact. I can't recommend them highly enough.

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Review from Rosalind G (Client) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first calling the agency, having my assessment, everything put in place very efficiently and helpful at all times. The care I received from all carers was excellent. Everybody kind and helpful. I would recommend this agency. Thank you.

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Review from J A (Client) assisted by family/friend published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been more than satisfied with the care I receive from Tendacare. The carers that attend to me are very kind and helpful. I could not ask for better care than I get.

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Review from J F (Daughter of Client) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A totally professional service.
Very caring and without their help I would not have been able to keep Dad at home as he dearly wanted.
Thanks to them all.

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Review from C S (Client) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had carers from Tendacare for over a year now. I have 3 visits a week. I have both physical and mental disorders and my carer is always very kind and caring. I have help showering, getting dressed and drying my hair. Also changing my bed and taking the rubbish away. All this is done in such a
way that I never feel embarrassed. I have a main carer who comes but if for any reason she can't come, then I am phoned and told who is coming. I have had 5 of them and each one gives the same high standard.

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Review from Lorelly C (Daughter of Client) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We (my brother and I) used Tendacare to assist our 24/7 carers with personal care for our elderly bed-bound mother, both in the morning and evening during her end of life care.
Using their experience, they helped the 24/7 carers with washing and changing our mother during these difficult weeks. They
were kind and efficient, but occasionally slightly late, due to difficulties encountered with earlier visits to others.

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Review from Sarah M (Daughter of Client) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the process of dealing with Tendacare they have always shown compassion, been helpful and flexible. All the staff have been polite, respectful and caring. As well as the support for my mother, they have always supported me both in a practical and emotional sense.

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Review from Allan J (Son of Client) published on 16 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Tendacare team looked after both my parents, most recently my father over a two year period. They always acted with the utmost care, compassion, dignity, professionalism and friendly manner.
They made a huge positive difference to my parents and enabled them to continue to live in their own home,
which was their wish. The family also greatly appreciated the support of the Tendacare team and the knowledge our parents were in such good hands.

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Review from D O (Wife of Client) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has a brain tumour, which is inoperable. We were recommended to us Tendacare by the district nurse team. We are very happy to have them come into our home. They provide a great support in helping with my husband's personal hygiene in a friendly, efficient way. Nearly always arriving promptly,
and if required would provide a light breakfast.
I trust them completely and would not hesitate to pass their company name onto others . Having a regular staff member is important to us too.

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Review from Lloyd H (Son of Client) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic support form all the team. Excellent response to changing care needs. Always available for advice and support.

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Review from D M (Mother of Client) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have my daughter home for different weeks during the year. Tendacare have always fitted us in, my daughter is wheelchair bound has CP. They are efficient; the ladies who visit us are all friendly, they make her laugh, she loves having them in to help her shower and dress and cannot manage without
them.

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Review from Richard O (Friend of Client) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare came highly recommended to us for my mother-in-law several years ago and have fully justified their reputation; we had no hesitation in approaching them for our neighbour. Their staff have been unfailingly professional, caring and reliable. Timing of visits was generally good; and understandably,
given that there are inevitable emergencies on occasion, they were sometimes delayed. Staff let us know if they had any concerns about our neighbour.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Tendacare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Tendacare is calculated as follows: ( (113 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 125 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tendacare is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Susan

Susan Smith

Job Title: Registered Manager

Joined: 1991

My name is Sue Smith and I am the owner and registered manager of Tendacare.
It is over 30 years since I had the 'dream' of having my own business. When leaving school I trained as a nurse and after a few years of working in various staff nursing posts, I became a district nurse and worked in the community.
During this time I could see there was a need arising for people to be able to organise and be in control of the support they needed at home with personal care needs and gradually Tendacare was born and the business grew.
Now I continue to be responsible for leading and directing the homecare service that we provide employing 50 staff who share the same commitment and values as I had when it first began. With pride, I can say that Tendacare has a really good team of staff who know and understand how to set up and follow through packages of care that will give the outcomes our clients desire.

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