Tendacare

41 The Street, Ashtead KT21 1AA
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9.8 78 Reviews
  • Tendacare, Ashtead
Tendacare is an established local homecare organisation of over 30 years that provides homecare visits to adults who are generally older and/or disabled living in the neighbouring areas of Great Bookham, Fetcham, Leatherhead, Ashtead and Epsom. Many of the staff work proudly for Tendacare and have done for many years because they really understand person-centred care, independence and dignity.

Following discussion and a non-obligatory assessment by an experienced assessor, visits can be arranged from half an hour and increased in quarter of an hour time blocks as required. Clients can receive as much or as little care as they wish, from once a fortnight to five times a day with two care staff if needed. Tendacare staff are flexible and responsive to clients’ needs and use careful planning to provide a tailored service that considers clients’ commitments and appointments.

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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Call in Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £34.65

Weekend and unsocial hours attract an uplift to these rates
There are no charges for assessment or obligation to commence a care package
We have a discount payment system in place for larger packages of care

These prices are only a guideline, please contact Tendacare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Susan Smith

Person in charge

  • Susan Smith (Manager)

Tendacare Reviews (78)

Total of 78, showing 41-60
9.8

Tendacare has a Review Score of 9.8 (9.848) out of 10, based on 21 reviews in the last 2 years. Over all time Tendacare has 78 reviews.

Overall Experience

  • 63
  • 13
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Date Published

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Review from C R (Wife of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After nearly two years of assistance with the care of my husband, I can say that all Tendacare staff were efficient, friendly and totally caring.
They were able to adapt to our changing needs and times, offered constructive ideas and suggestions when circumstances allowed.
Would recommend to everyone!

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Review from C E (Daughter of Client) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has used the care agency for the past 5-yeards approximately with increasing help over the past year. The carers we have met over his final week; were amazing. They not only met his physical needs with care and compassion but also, went the extra mile without being asked. Two of his carers
showed such caring skills; which went above and beyond, and we are truly grateful they were involved in his care. There were others too - some of the male carers demonstrated a real empathy and passion towards their clients and for their work too.

Reply from Susan Smith, Manager at Tendacare

Thank you for your informative review. I am pleased that our care staff were able to support and provide the personal touches to your Father that made a difference to him and comfort to his family. Sue S.

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Review from Richard E (Son of Client) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare looked after my mother for 15 months. All the staff are well trained, dedicated, reliable, friendly and kind, who treated my mother and her home with great respect. Due to her illness, it was often difficult to give her the care she needed but all the staff had the patience and perseverance
to deal with that. The fantastic care given to my mother enabled her to have a dignified last few weeks before she passed away peacefully at home. I would have no hesitation in highly recommending Tendacare.

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Review from Eileen C (Client) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no grumbles about any of the carers who come to shower me each morning, and dress me too, and make my bed. They have all been very willing to do anything I ask of them.

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Review from Gary C (Son of Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I witnessed my father being treated with friendliness, respect and engagement whilst they efficiently attended to whatever tasks were required.

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Review from John T (Son of Client) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A reliable and helpful company, offering a safe and friendly service. They are careful to fulfil their brief with relaible and approachable office staff.
Due to other arrangements, we no longer need their services but should the situation change, I would be prepared to call them back immediately.
I
have had no cause to complain about their service or administration during our time with them.

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Review from Yazdi S (Son of Client) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare looked after my father for many years. I found the management and staff to be professional throughout his care. They always kept me informed and quickly raised any concerns. I always felt any issues were dealt with immediately.
Above all, their care staff had the right training and experience
to look after my father. They made me feel that my dad was in safe hands. A professional and well-managed care organisation.

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Review from Diana C (Relative of Client) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carer/staff member allocated to us on a regular basis was good. Things were less stable when she was away. The communication between the staff member/carer and myself as the main carer and care co-ordinator worked well but timing was often a problem - but that is true across the sector, they were
no different from the other care agencies we used in that regard. Overall we had a good service.

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Review from Shirley K (Client) assisted by family/friend published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had Tendacare carers visit mornings and evenings for half hour visits over a period of three weeks. Being ill and week, required assistance with washing, dressing and undressing and application of cream.
The visits were set up very promptly after the initial assessment. Procedures and commitments
were clearly explained and accepted. Visiting carers were polite, friendly and efficient. Always, before leaving they asked, 'is there anything else we can do?'
The service was very good and personal and proved to be a most satisfactory experience.

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Review from C G (Son of Client) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, reliable, understanding and caring. Hard to imagine a better group to attend to a loved one's needs.

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Review from Leonard G (Son-in-law of Client) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the years, dad became more reliant on this service. His regular carers became friends and nothing seemed too much trouble and were concerned for him. We felt comfortable that dad was in their care and could rely on them.

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Review from Jenny K (Wife of Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had two visits per day, am to pm, to wash/dress and assist with my disabled husband. They were punctual, tidy and caring. Chatted with him and were very helpful. They made his bed and offered to do more if required, we could not fault their service. Excellent and come highly recommended.

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Review from Hilary (Friend of Client) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Tendacare (Ashstead) provided care and support for almost a year to an elderly friend, initially once a day and then twice a day as her care needs increased. The staff were kind, caring and professional and were willing to help with anything, including waiting with my friend until an ambulance arrived
following a fall. I would have no hesitation in recommending Tendacare.

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Review from Helen C (Niece of Client) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendacare looked after my Mum with 3 visits a day until she died in 2015 and almost immediately took on the serving of lunches to my aunt (my mother's sister.) The carers have all been lovely. They have all been easy to talk to and my aunt who, at first didn't think she needed the support, very soon
came to look forward to the carer's arrival.
Thank you for making this first step into care so easy.

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Review from Christine C (Daughter of Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time I got in touch to when we sadly had to cancel I have nothing but thanks and respect for all the staff. They were all wonderful with my mum and nothing was too much trouble.
I have no hesitation whatsoever in recommending Tendacare to anyone needing care at home without worry.

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Review from Elaine P (Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care has been tremendous. Thank you all for the help.

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Review from J F (Daughter of Client) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been clients of Tendacare for the past 6 years. I have had no problems with them over this period. The care they have provided has been excellent. The service is efficient and responsive. I would, in particular, like to thank a particular staff member for the wonderful support to my
father who has dementia since my mother died. She is cheerful and positive and my father would not manage without her. Thank you.

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Review from Kerry S (Daughter of Client) published on 30 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the standard of service care. Everyone of the carers has been wonderful. I wouldn't hesitate to recommend Tendacare. Staff are all so friendly and have treated my dad with such care and dignity. Thank you!

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Review from Sonja P (Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all the carers, all pleasant and helpful. All pleasant and helpful. I would highly recommend this group.

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Review from Raymond G (Son of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had become very frail at 92 years but always looked forward to her carer visits. They pampered to her needs but still allowed her to feel independent.


They made her feel special drawing our memories from the past and becoming her friend still carrying out care to the highest standard. The small

team achieved a brilliant rapport and gave us peace of mind that she was cared for.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Tendacare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Tendacare is calculated as follows: ( (113 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 125 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tendacare is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Susan

Susan Smith

Job Title: Registered Manager

Joined: 1991

My name is Sue Smith and I am the owner and registered manager of Tendacare.
It is over 30 years since I had the 'dream' of having my own business. When leaving school I trained as a nurse and after a few years of working in various staff nursing posts, I became a district nurse and worked in the community.
During this time I could see there was a need arising for people to be able to organise and be in control of the support they needed at home with personal care needs and gradually Tendacare was born and the business grew.
Now I continue to be responsible for leading and directing the homecare service that we provide employing 50 staff who share the same commitment and values as I had when it first began. With pride, I can say that Tendacare has a really good team of staff who know and understand how to set up and follow through packages of care that will give the outcomes our clients desire.

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